Enterprise Service Management
- General
- Customer Support
- Security Advisory
- Vulnerability List
- CVE-2021-44228: Apache Log4j Remote Code Execution Vulnerability - Log4Shell
- CVE-2022-22965: Spring Framework RCE via Data Binding on JDK 9 - Spring4Shell
- CVE-2022-3602: OpenSSL X.509 Email Address 4-byte Buffer Overflow
- CVE-2022-3786: OpenSSL X.509 Email Address Variable Length Buffer Overflow
- CVE-2022-42889: Apache Commons Text RCE when applied to untrusted input - Text4Shell
- Vulnerability List
- Secure Unified Endpoint Management
- Unified User Experience
- Release Notes
- Installation and Configuration
- Unified User Experience
- Enterprise Service Bus
- Data Provider and Connectors
- Extensions
- Update Guide
- Getting Started Guide
- Agent Installation
- Software Deployment
- Endpoint Management
- EgoSecure Data Protection
- Administration
- KnowledgeBase
- Automation Workflow Activities Example
- Automation Workflow Activities Overview
- Classic to Co-Management Migration for Windows 10/11 Devices
- Create a Service Connection for Matrix42 PackageCloud
- Deploy Office365 for macOS
- UEM Agent uninstallation on macOS devices
- Empirum Service Bus Publishing Options
- Matching Rules for Service Bus Integration
- Microsoft Intune Integration
- Processing Rules for Service Bus Integration
- RabbitMQ Server Manual Installation
- RabbitMQ Troubleshooting
- RabbitMQ Securing with TLS/SSL
- Windows Autopilot Integration
- Unified Endpoint Management
- Client Management (Empirum)
- Release Notes
- Installation and Configuration
- Administrator Guide
- OS Deployment
- Software Management
- Configuration
- UEM Agent
- UEM Agent Windows - Extended Support Release (ESR)
- UEM Agent Windows
- New features and changes
- Installation, Update and Rollout
- Installation window (Z-Dialog/Task List)
- Tips and Troubleshooting
- Customization of the user interface
- Installation of the UEM Agent via Silverback
- Pre-Logon Window
- Validation of packages before installation
- Check for signing
- Installation and login after reboot on Full disk encryption
- Alternative Package Sources
- Info page
- Survey
- Auto Update Flow Diagram
- UEM Agent Windows - Standard Feature Release (SFR)
- UEM Agent Windows
- New features and changes
- Installation, Update and Rollout
- Installation window (Z-Dialog/Task List)
- Tips and Troubleshooting
- Customization of the user interface
- Installation of the UEM Agent via Silverback
- Pre-Logon Window
- Validation of packages before installation
- Check for signing
- Installation and login after reboot on Full disk encryption
- Alternative Package Sources
- Info page
- Survey
- Auto Update Flow Diagram
- Offline Installations
- Windows Out of Box Experience (OOBE)/Autopilot
- UEM Agent Windows - Extended Support Release (ESR)
- Depot Helper Service - HTTP(S)
- UEM Depot Management
- Matrix42 UEM Software Deployment - Best Practices
- Best Practices
- Patch Management
- SDK
- Client Management (Empirum) SaaS
- KnowledgeBase
- Enterprise Mobility Management (Silverback)
- Release Notes
- Installation and Configuration
- Silverback
- Silversync
- Silversync Guide I: System Requirements
- Silversync Guide II: Installation
- Silversync Guide III: Configuration
- Silversync Guide IV: Content Distribution
- Silversync Guide V: Access on iOS & iPadOS
- Silversync Guide VI: Access on Android
- Silversync Guide VII: Personal File Management
- Silversync Guide VIII: Configuring User Based Authentication Manually
- Cloud Connector
- Getting Started Guide
- Administrator Guide
- Management Guide
- Dashboard
- Devices
- Tags
- Policies
- App Portal
- Application Guide Part I: Application Types
- Application Guide Part II: Add Android/Samsung Knox Application
- Application Guide Part III: Add iOS/iPadOS Application
- Application Guide Part IV: Add Windows 10/11 Application
- Application Guide Part V: Add macOS Application
- Application Guide Part VI: Add Android Enterprise Application
- Application Guide Part VII: Review Version Distribution
- Users
- Integration Guide
- Android Enterprise Integration
- Android Enterprise I: Set up your Android Enterprise
- Android Enterprise II: Enroll corporate-owned devices
- Android Enterprise III: Set up Work Profiles on personal devices
- Android Enterprise IV: Mobile Application Management
- Android Enterprise V: ZeroTouch Enrollment
- Android Enterprise VI: Knox Mobile Enrollment
- Android Enterprise VII: Knox Service Plugin
- API Integration
- Apple Deployment Programs
- Apple Deployment Programs I: Sign up
- Apple Deployment Programs II: Configure Deployment Programs
- Apple Deployment Programs III: Configure DEP in Silverback
- Apple Deployment Programs IV: Manually add devices to DEP
- Apple Deployment Programs V: VPP in Silverback
- Apple Deployment Programs VI: User Enrollment
- Azure Active Directory Integration
- Certification Authority Integration
- ChromeOS Integration
- Exchange Protection Integration
- Exchange Protection Integration I: Exchange Online with Modern Authentication
- Exchange Protection Integration II: Exchange Online with Basic Authentication
- Exchange Protection Integration III: Exchange 2016
- Exchange Protection Integration IV: Exchange 2013
- Exchange Protection Integration V: Exchange 2010
- Identity Provider Integration
- Mail Gateway Integration
- Mail Gateway Integration I: Prerequisites
- Mail Gateway Integration II: SSL Certificate, Binding and Config
- Mail Gateway Integration III: Install Application Request Routing
- Mail Gateway Integration IV: Create Server Farm
- Mail Gateway Integration V: Configure URL Rewrite
- Mail Gateway Integration VI: Connection Check
- Mail Gateway Integration X: User Based Certificate Authentication
- Mail Gateway Integration XI: Enterprise Certificate Authentication
- Service Bus Integration
- Android Enterprise Integration
- Application Configuration Guide
- Update Guide
- KnowledgeBase
- Activation Lock and Bypassing for iOS and iPadOS devices
- Add Enterprise Apps to Managed Google Play
- Advanced QR-Code Provisioning
- Allow only pre-authorized devices to become managed
- Android 12 Enrollment Changes for Android Enterprise
- Android Enterprise Recommended Devices
- Apple Push Notification Service Certificate Renewal
- Application Black- and Whitelisting
- Application Server Hardening Guide
- Assign Tags via LDAP Filters
- Backup and Device Migration Principles for Apple Devices
- Backup Policy for iOS and iPadOS devices
- Bulk Enrollments with Samsung Knox Mobile Enrollment
- Bulk Provision Users
- Bulk Staging Mode
- Cisco Security Connector Umbrella Setup
- Classroom Configuration
- Companion Push Notification Certificate Update
- Concurrency Settings Overview
- Configure VPP Apps for macOS via Managed Preferences
- Create a Custom Profile for Apple devices
- Create a new System User
- Create a PLIST for Enterprise Applications on macOS
- Customize Email and SMS Templates
- Dealing with Apple Disk Image (*.dmg) files on macOS
- Deploy Google Accounts to iOS and iPadOS devices
- Device Enrollment Program: Add devices via iPhone
- Device Enrollment Program: Profile Bulk Assignment
- Device Enrollment Program: Token Alerts
- Device Enrollment Program: Token Renewal
- Device Enrollment Program: Troubleshooting Guide
- Enable and Disable System Apps Overview on Android Enterprise
- Enable Application List Privacy
- Enforced Blacklist Whitelist for iOS and iPadOS
- Enforced Blacklist Whitelist for Android and Samsung Knox
- Enroll Android Enterprise Devices with NFC Tags
- Enroll Zebra devices with Barcode Scanner and StageNow
- Exchange Protection Allow managed devices
- Exchange Protection and Windows Remote Management
- Execute Bulk Actions via API Calls
- Factory Reset Protection and Bypassing for Android and Samsung Knox
- General Data Protection with Matrix42 Silverback (GDPR/DSGVO)
- Home Screen Layout Configuration
- Hotfix Overview
- Join the Companion Beta Channel
- Lost Mode for iOS and iPadOS devices
- Manage Android Enterprise with Android Management API
- Missing Device Models: Add a new model
- Missing Device Models: Overview
- Multiple Domain Connection with LDAP Mappings
- OAuth Support for native Mail on Apple devices
- Open Web Clips with Chrome or Edge on iOS and iPadOS devices
- Overview of OEMConfig apps
- Post-Update Task for Cloud Connector 22.0 Update 2
- Powershell Server Roles & Features Installation
- Prevent unenrollments and factory wipe
- Profile Scope Overview for macOS devices
- Renew your CEP Encryption Agent Certificate
- Renew your Enrollment Agent Certificate
- Renew your Exchange Enrollment Agent Certificate
- Renew your Exchange Protection Certificate
- Renew your Issuing CA Certificate
- Replace SSL Certificate
- Reset Admin Password
- Run Silverback on or with a Empirum Subdepot Server
- Server Time and Date Format
- Set and configure Time Zones for Apple devices
- Set Retention Period and Enable or Disable Additional Logs
- Single App and Multi App Mode on Android Enterprise
- Single App Mode for iOS and iPadOS devices
- Troubleshoot Enrollment Issues via Self Service Portal
- Troubleshoot Error occurred while sending request to APNS WEB API
- Troubleshoot Installation Error 1923
- Troubleshoot Invalid MDM Profiles
- Troubleshoot Profile Installation Issues
- Troubleshoot Silversync
- Uninstall or Reinstall Silverback
- Uninstall UEM Agent on macOS devices
- Updating OS Versions on Apple devices
- View Live Logs for Apple Devices
- View Live Logs for Companion on Android Enterprise
- Volume Purchase Program: Operation Modes
- Volume Purchase Program: Token Renewal
- Web Content Filter for iOS and iPadOS
- Windows 10/11 All about Windows Autopilot
- Windows 10/11 Bulk Enrollments with Empirum and Provisioning Packages
- Windows 10/11 Create custom profiles
- Windows 10/11 Troubleshoot Enterprise App Installations
- Windows 10/11 Working with Firewall Rules and Remote Desktop
- Windows 10/11 Diagnostics and Logs
- Windows 10/11 Bulk Enrollments via Provisioning Packages
- WPA Enterprise Settings for Apple and Android Enterprise
- Migration Guide
- Enterprise Mobility Management (Silverback) SaaS
- Internal
- Enterprise Manager
- Release Notes
- Installation and Konfiguration
- Getting started Guide
- Administrator Guide
- Administration
- Inventory
- Packages
- Distribution
- Troubleshooting
- Manuals
- "Continue on Error" rollout plans
- Action: Application Monitoring
- Action: Create/ Remove File
- Action: Create/ Remove Folder
- Action: Create/ Remove Registry Value
- Action: Download Software Package
- Action: Install/ Uninstall Application
- Action: Install/ Uninstall Package
- Action: Restart Computer
- Action: Set Environment Variable
- Action: Show Information
- Action: Start/ Stop Local Service
- Action: Start/ Stop Process
- Action: User & Groups
- Configurationmenu for background jobs
- EM Agent Autoupdate
- EM Agent: Do not disturb
- EM Agent: Postpone
- EM Agent: Set-up and structure
- EM Communication Encryption
- How to customize the EM Agent UI
- Support of SCCM Maintenance Windows
- FAQ
- Access problems after upgrade to Server 2022
- Access to EM web console no longer possible
- AdSite.json can't be created from EmAgent
- Automatic start of the Agent GUI
- Client folder structure EM Agent v7/19/20
- Communication EMv7 Agent
- Downloads with the EM Agent
- EMv7 agent logging engine
- EM Agent v7/19/20 Logs
- EM/ SCCM Agent status messages
- Error when connecting the agent UI with the service
- Extend EM Setup Server Log
- Folder structure EM-Server installation
- How do filters work?
- How is the distribution point selected by the agent?
- How to increase number of computers for OSD tasks manually
- How to manage SCCM task sequences with EM variables
- How to perform a manual EM database update
- New installation with existing database
- Port Configuration Enterprise Manager
- PSADK Package: EM-Agent
- PSADK Package: SQL-Server
- Restricted number of computers for EM tasks
- Support Guideline for Ticket Opening
- Where do the inventory information come from?
- Which SCCM application areas does the EM support?
- Patch Catalog for MEM
- Release Notes
- Installation requirements
- Installation and Configuration
- FAQ
- Certificate validation sites to permit M42 Patch
- Error "Unable to load DLL 'STLib.dll'" when starting the patch catalog
- Error Message when installing patches on the client (0x800b0109)
- Error parsing the Matrix42 Patch Catalog update catalog. Certificate verification failed
- How to create, export and import a self-signed WSUS certificate
- M42 Patch supported Products for Windows
- Patch Catalog Log Files
- Supported languages for patch data
- URL exception list
- Client Management (Empirum)
- Endpoint Security
- Release Notes
- Installation and Configuration
- Update Guide
- Getting Started Guide
- Documentation and Guides
- KnowledgeBase
- EgoSecure Agent drivers
- EgoSecure FDE vs. Microsoft BitLocker
- Scope of Secure Audit logging
- Variants of product activation and their impact on permission profile
- EgoSecure Agent fails to register on the EgoSecure Server
- Windows Security Update KB4056892 in connection with EgoSecure Antivirus
- EgoSecure Agent in connection with Spring Creator Update 1803 for Windows 10
- Windows Update 1809 in connection with encrypted data
- Exporting and importing user/computer settings
- Managing multi-server environment
- Performing updates without errors
- Resolving communication issues between EgoSecure Server and EgoSecure Agent
- Using EgoSecure Console on several workstations
- Setting up Application Control to make Empirum the only one trusted installer
- Showing overlay icons for encrypted files and folders
- Setting up EgoSecure IntellAct Automation to trigger Matrix42 Workspace Management workflows
- Activating product licenses
- Creating Windows memory dump in case of system errors
- Getting help for technical issues
- Importing EgoSecure certificate
- EgoSecure FDE in connection with the update 1709 for Windows 10
- Patch Overview Data Protection
- Patch Overview Full Disk Encryption
- Computer does not boot with Secure Boot enabled
- Resolving issues after updating old installations to 23.0.3 or newer
- Troubleshoot wrong authentication code on the Agent
- Adding Smart Card Logon Certificate to Yubikey Neo
- Migration Guide
- EgoSecure Data Protection SaaS
- Unified User Experience
- Enterprise Service Management
- Service Management
- Service Catalog Guide
- Starting with Service Catalog
- AD Group Membership
- Approval Profiles in Service Approval
- Assigned Assets
- E-mail notifications in Service Catalog
- Enrolled Mobile Devices
- Generic Detection
- Installed Software
- Integration with other applications
- Overview of the Service Catalog features
- Service Catalog settings
- Service Demand Detection
- Service Lifecycle
- Standard Roles and Permissions
- Usage of approval and provisioning workflows
- Understanding Service Catalog
- Announcements
- Catalogs
- Configuration and properties of combined services
- Configuration and properties of simple services
- Orders and bookings
- Portal categories
- Reporting key data in Service Catalog
- Service Catalog Dashboard
- Service Catalog overview
- Service portfolio
- Using services as technical targets
- Walkthrough 1: Configuring a service in the hardware area
- Walkthrough 2: Configuring a service in the software area
- Walkthrough 3: Configuring a bundle
- Working with Service Catalog Dashboard
- Use Cases in Service Catalog
- Approvals App
- Starting with Service Catalog
- Service Desk Guide
- Starting with Service Desk
- Access to actions
- Access to data
- Access to navigation items
- Adding data about employees and assets
- Asset scope
- Assigning roles
- Availability
- Category scope
- Closing reasons of a change
- Creating an Operation Level Agreement
- Creating an Underpinning Contract
- Creating a service level
- Creating a Service Level Agreement
- Creating categories
- Creating change templates
- Creating email signatures
- Creating email templates
- Creating quick calls
- Creating roles
- Creating task templates
- Defining holidays
- Defining work times
- Example 1: basic calculation
- Example 2: Creation date outside working times
- Example 3: Moving escalation points to a working day
- Example 4: Escalation points outside working times
- Example 5: Service level units in hours and days
- Example 6: Moving escalation points
- Example 7: Creation date outside working times, ticket paused
- Filling out the master data
- Functional principles
- Importing mobile devices
- Phases/statuses of a change request
- Service Desk global settings and E-Mail Robot
- Standard roles and permissions
- Ticket lifecycle
- What is a Service Level Agreement
- Workflow-based change management process
- Understanding Service Desk
- AD configuration settings for the Reset Account action
- Announcement
- Appointment
- Automatically apply the tightest Service Level Agreement when updating activities
- Automatic time tracking
- Backlog
- Change request
- Incident
- Inheriting ownership for tasks, change requests and problems
- Knowledge base article
- Known errors
- Note
- Prefilling asset when a ticket is reported
- Problem
- Reporting key data in Service Desk
- Service Desk Dashboard
- Service Level Agreement (SLA), Operation Level Agreement (OLA), Underpinning Contract (UC)
- Service time profile
- Task
- The Send E-Mail action
- The Take Over action
- Tracking working time
- Track activities with new information received
- Using OLAs to facilitate resolution of activities
- Working with dashboards in Service Desk
- Use Cases in Service Desk
- Accepting an incident
- Archiving outdated incidents
- Assigning services
- Closing an incident
- Closing a problem
- Creating an incident
- Creating an incident with a quick call
- Creating appointments
- Creating notes
- Deleting objects in Service Desk
- Editing an incident
- Forwarding an incident
- Managing announcements
- Managing change requests
- Managing journal entries
- Managing knowledge base articles
- Managing tasks
- Marking problems as known errors
- Merging incidents
- Merging problems
- Pausing an incident
- Pausing a problem
- Recovering a computer
- Reinstalling a computer
- Repairing services
- Resetting user accounts for incidents
- Resolving incidents and service requests
- Searching for incidents
- Searching for problems
- Searching for tickets
- Service Desk: Mobile Device Management activities
- Service Desk E-mail Notifications
- Starting remote support
- Taking over an incident
- Unassigning services
- Working with problems
- Enterprise Queue Management (EQM)
- Matrix42 Call Tracker
- Starting with Service Desk
- Self Service Portal Guide
- Starting with Self Service Portal
- Use cases in Self Service Portal
- Accepting provided services
- Approving or declining orders
- Defining a delegate
- Managing change requests
- Managing Incidents
- Managing knowledge base articles
- Managing mobile devices
- Managing personal data
- Managing tickets
- Monitoring orders
- Ordering services
- Reordering existing orders
- Repairing services
- Reporting key data in Self Service Portal
- Returning services
- Searching address book contacts
- Sorting services by relevance in Portal
- Submitting feedback to Matrix42
- Viewing announcements
- Working with the Workplace area
- Administration Guide
- Administration and Configuration
- Integration
- Integration framework
- Built-in data providers
- Built-in data providers overview
- How to configure and activate the Empirum connector
- How to configure LIS-Online Update data provider
- Matrix42 MyWorkspace
- MWM AirWatch
- MWM Silverback
- Prerequisites for using the Empirum connector
- Rules for data synchronization
- SCCM inventory and Enterprise Manager inventory
- Troubleshooting for Empirum connector
- Virtual infrastructure, software, and hardware inventory
- How to configure and activate the inventory data providers
- How to check the inventory results
- Importing motion history for virtual machines
- Prerequisites for Citrix XenServer Inventory
- Prerequisites for Microsoft Hyper-V Inventory
- Prerequisites for Unix inventory
- Prerequisites for VMware vCenter Inventory
- Prerequisites for Windows inventory
- Data provider attribute field mapping
- Empirum connector attribute mapping
- Hyper-V, XenServer and vCenter inventory attribute mapping
- MDM AirWatch data provider attribute mapping
- SCCM data provider attribute mapping
- Silverback data provider attribute mapping
- Unix inventory data provider attribute mapping
- Windows inventory data provider attribute mapping
- Release Notes
- Database Schema Changes 10.0.2 (LTSB)
- Database Schema Changes 10.0.x
- Database Schema Changes 10.1.x
- Database Schema Changes 11.0.x
- Database Schema Changes 12.0.x
- Database Schema Changes 12.1.x
- Database Schema Changes 9.0.x
- Database Schema Changes 9.1.x
- Important or Breaking Changes
- Known Errors
- Release Notes for Enterprise Service Management and Digital Workspace Platform 10.0 Update 2
- Release Notes for Enterprise Service Management and Digital Workspace Platform 10.0 Update 3
- Release Notes for Enterprise Service Management and Digital Workspace Platform 10.1
- Release Notes for Enterprise Service Management and Digital Workspace Platform 10.1 Update 1
- Release Notes for Enterprise Service Management and Digital Workspace Platform 11.0
- Release Notes for Enterprise Service Management and Digital Workspace Platform 11.0.1
- Release Notes for Enterprise Service Management and Digital Workspace Platform 11.0.2
- Release Notes for Enterprise Service Management and Digital Workspace Platform 12.0
- Release Notes for Enterprise Service Management and Digital Workspace Platform 12.0.1
- Release Notes for Enterprise Service Management and Digital Workspace Platform 12.0.2
- Release Notes for Enterprise Service Management and Digital Workspace Platform 12.0.3
- Release Notes for Enterprise Service Management and Digital Workspace Platform 12.0.4
- Release Notes for Enterprise Service Management and Digital Workspace Platform 12.0.5
- Release Notes for Enterprise Service Management 12.1
- Release Notes for Enterprise Service Management and Digital Workspace Platform 10.0 Update 4
- Release Notes for Software Asset and Service Management 10.0
- Release Notes for Software Asset and Service Management 10.0 Update 1
- Release Notes for Software Asset and Service Management 9.1
- Release Notes for Software Asset and Service Management 9.1 Update 1
- Release Notes for Software Asset and Service Management 9.1 Update 3 RC1
- Release Notes for Software Asset and Service Management 9.1 Update 3 (GA)
- Release Notes for Software Asset and Service Management 9.1 Update 3 RC2
- Release Notes for Software Asset and Service Management 9.1 Update 3 RC3
- Release Notes for Software Asset and Service Management 9.1 Update 2
- Solved Problems 10.0.x
- Solved Problems 10.1.x
- Solved Problems 11.0.x
- Solved Problems 12.0.x
- Solved Problems 12.1.x
- Solved Problems 9.1.x
- Solved Problems 9.0.x
- 030SolutionBuilder Guide
- Extensions
- Adobe Product Entitlements (Extension)
- Assigning users to Adobe Product Profiles by using services from Service Catalog
- Configuring and running the Adobe Product Entitlements data provider
- Creating the service connection for the Adobe Product Entitlements data provider
- Release Notes for Adobe Product Entitlements
- What is the Adobe Product Entitlements add-on
- AIOS Connectivity (Extension)
- Dependency Graph (Extension)
- Empirum Service Provisioning (Extension)
- Field Service Management (extension)
- Intune Provisioning (Extension)
- Maintenance and Blackout Windows (Extension)
- Matrix42 Virtual Support Agent Basic
- Microsoft 365 License Assignment (Extension)
- MS Teams Collaboration for Service Desk Agents (Extension)
- M42 Approvals App for Microsoft Teams
- Provisioning Workflow - Assign Azure Active Directory Group (Extension)
- SDDM Data Provider - CI, Service, Dependency Federation (Extension)
- Feature scope and attribute mapping
- Getting started with SDDM Data Provider - CI, Service, Dependency Federation
- Working with data imported to Enterprise Service Management
- Release Notes for SDDM Data Provider - CI, Service, Dependency Federation
- Adding custom attributes delivered from FireScope into ESM configuration items
- What is the SDDM Data Provider - CI, Service, Dependency Federation add-on
- Microsoft Teams Approval (Extension)
- SAP Discovery
- DWP Performance Analysis (Extension)
- Adobe Product Entitlements (Extension)
- Virtual Support Agent (Marvin) Guide
- Master Data Guide
- Service Catalog Guide
- Software Asset Management
- ServiceStore Platform Guide
- Software Asset Management Guide
- Asset Management
- Starting with Asset Management
- Inventory data about devices and infrastructure
- Object model for Asset Management
- Permissions for navigation items in the Assets application
- Permissions to actions available in the Assets application
- Permissions to dialogs available in the Assets application
- Permissions to previews available in the Assets application
- Settings for Asset Management
- What processes can be established in Asset Management
- Understanding Asset Management
- Background processing for asset management
- Charts in Assets
- How Asset Management works
- Identifying imported mobile devices and their users
- Managing assignment of principal user for computers
- Monitoring end of life for assets
- Report - Asset Inventory
- Report - Server Documentation
- Setting dependencies and using the Show Dependencies action
- UEM Mode
- What are clusters and storage devices
- What is an endpoint device
- What is an environment
- What is a complex system
- What is a stock keeping unit
- What is a workplace
- Use Cases in Asset Management
- Managing ownership of a complex system
- Managing ownership of a workplace
- Managing principal user of a complex system
- Managing principal user of a workplace
- Managing status of a complex system
- Managing status of a workplace
- Merging duplicates and stock forecast for SKUs
- The Change Status action for endpoint devices
- The Complete Inventory action for computers
- The Establish Remote Connection action
- The Manage Device action for endpoint devices
- Starting with Asset Management
- Contract Management
- Starting with Contract Management
- Lifecycle of contracts and contract items
- Managing Procurement Processes
- Object model for Contract Management
- Permissions for navigation items in the Contracts application
- Permissions to actions available in the Contracts application
- Permissions to dialogs available in the Contracts application
- Permissions to previews available in the Contracts application
- Settings for Contract Management
- Supporting objects of the Contracts application
- Types of contract objects
- Understanding Contract Management
- Background processing for contract management
- Charts in Contracts
- Contract lifecycle and requisition process
- Depreciation of asset's costs
- Handling deletion in Contract Management
- Managing a master contract
- Managing a purchase contract
- Managing a volume license agreement
- Managing billing data for contract items
- Managing contract items
- Planning costs
- Report - Cost Center/Cost Category Forecast
- Report - Cost Controlling
- Report - Cost Planning Details
- Report - Procurement Profit
- Requisition process
- Specifics of contract items of maintenance and professional service
- What are ledger accounts
- What is a requisition template
- Use Cases in Contract Management
- Changing status for a master contract
- Changing status of contracts and contract items
- Cost Analysis for contract items
- How to create a requisition
- Importing cost categories
- Importing ledger accounts
- Importing material groups
- Importing material records
- Managing business partners
- Managing payments for a contract
- Payments' сhart for a сontract
- Requesting requisitions for software products
- Requesting requisitions for stock keeping units
- Saving links to files in a network folder for Contract Management
- Speeding up creation of new contracts and contract items
- Synchronizing purchase requisitions
- Tracking costs for contract items
- Tracking costs for master contracts, volume license agreements, and purchase contracts
- Starting with Contract Management
- License Management
- Starting with License Management
- Understanding License Management
- Microsoft SQL Server - license requirements with virtualization
- Licensing in cluster of hypervisors with automatic load balancing
- Licensing of multiple versions of same software for same consumer
- Agentless discovery and inventory
- Automatic change of license model with downgrades
- Charts in Licenses
- Configure remote application usage and platform access tracking
- Consolidating license requirements for suites
- Data object model for license management
- Examples of software suite consolidation
- Extent of license model change with downgrades
- License assignment
- Background processing for license management
- License mobility with virtual machines
- License requirements
- Logic behind license entitlement
- Manage compliance with 'concurrent use' license model
- Notifications about active processes in License Management
- Object model for License Management
- Oracle Database Worksheet
- Permissions for navigation items in the Licenses application
- Permissions to actions available in the Licenses application
- Permissions to dialogs available in the Licenses application
- Permissions to previews available in the Licenses application
- Priorities used when assigning downgradeable licenses
- Report - Cost Saving Potential
- Report - Financial Risk Assessment
- Report - License Inventory
- Report - Software Compliance
- Report - Software Usage Saving Potential
- Settings for License Management
- Settings relevant for creation of license requirements
- Single engine activation for License and Asset Management
- What are fingerprints
- What are license models
- What is a license
- What is a software product
- What is consolidation of license requirements
- Use Cases in License Management
- Adding base licenses to a license
- Adding base licenses to a license conversion
- Apply LIS template to software products
- Automate license requirements for client access (CAL)
- Automate license requirements for Matrix42 Enterprise Service Management
- Changing ownership of a license (transferring a license)
- Checking for possible entitlement of license requirements
- Checking status of software products
- Checking usage status and possible entitlements of licenses
- Create license requirements for Microsoft Extended Security Updates (ESU)
- Create license requirements for Software-as-a-Service (SaaS)
- Create license requirements from remote application usage
- Create license requirement rules
- Creating a license from a SKU
- Creating license requirements manually
- Dealing with a discontinued LIS template for a software product
- Defining license requirements for software products
- Determine license requirements for Oracle Java SE
- Fixing failed validation of an invalid license
- Handling the end of maintenance for a license
- How to improve display of AD groups
- How to manage entitlements with "educational" licenses
- How to manage the end of maintenance for software products available in the non-specific version only
- Importing licenses using the standard template
- License edit form
- License requirements created from Service Catalog bookings
- License requirements originating from Active Directory permissions
- License requirement rules in examples
- Recognizing commercial software from fingerprints
- Setting a baseline for software products
- Setting a license custodian for software products
- Setting confirmation mode for software products
- Setting notifications about expiring licenses
- Set reporting scope for software products
- Tracking local usage for software products
- Trend analysis for software products
- Unused installations for software products
- Updating a license based on matching SKUs
- Using license pools to provide licenses and control entitlement
- Using several license models for a single software product
- Validation of purchased license when saving changes
- Viewing the license library for software products
- License Intelligence Service
- Concept and Data Privacy
- How to disable upload of data during LIS Online Update
- License Models for Microsoft SQL Server
- License Models for Microsoft Windows Server
- License Models for Oracle MySQL
- License Models for VMware vCenter
- License Model for Power BI Reporting Server on-premises
- LIS Premium credit system
- LIS Premium status report
- LIS Service Levels
- Oracle Java Software Recognition
- Resetting LIS data to Standard Service Level
- Rules of LIS update for software products
- Troubleshooting problems with LIS online update
- Updating License Intelligence Service (LIS)
- Master Data
- Starting with Master Data
- How Master Data works
- Introduction to managing the employees' data
- Master data about your organization and people
- Permissions for navigation items in the Master Data application
- Permissions to actions available in the Master Data application
- Permissions to dialogs available in the Master Data application
- Permissions to previews available in the Master Data application
- Settings for Master Data
- Understanding Master Data
- Use Cases in Master Data
- Starting with Master Data
- Adobe Data Provider (Extension)
- Cloud Cost Management (Extension)
- Getting started with Cloud Cost Management
- Setup Cloud Costs Data Provider for CSP Contract
- Connect to Google Cloud Platform
- Installing and configuring the Matrix42 Cloud Costs data provider
- Working with teams (cloud tenants)
- Cross-charging of cloud costs in Service Catalog
- Cost accounting for cloud resources
- Release Notes for the Cloud Costs extension
- Azure Inventory (Extension)
- Attribute mapping for Azure Inventory data provider
- Configuring and running the Azure Inventory data provider
- Configuring a Microsoft Azure storage account
- Creating the service connection for Azure Inventory data provider
- Release Notes for Azure Inventory
- Setting permissions for scanning Azure virtual machines
- Understanding charts for cloud services
- Uninstalling the the Azure Inventory extension
- Viewing dependencies for cloud services
- What data is imported for the Windows and Linux virtual machines
- What is Azure Inventory
- [Archive] Azure Hybrid Benefit (Extension)
- What is Azure Hybrid Benefit add-on
- Permissions required for scanning Azure subscriptions
- Creating the service connection for Azure Hybrid Benefit data providers
- Configuring and running the Azure Hybrid Benefit data providers
- Attribute mapping for Azure Hybrid Benefit data provider
- Ensuring compliance of Azure Hybrid Benefit for Windows Server
- Understanding the grace period of SQL Server licenses assigned to Azure Hybrid Benefit
- Uninstalling the Azure Hybrid Benefit extension
- Release Notes for Azure Hybrid Benefit
- Ensuring compliance of Azure Hybrid Benefit for SQL Server virtual machines and database services
- Empirum Inventory (Extension)
- Entra Enterprise Applications (Extension)
- Configuring and running the Entra Enterprise Application Inventory data provider
- Creating the service connection for the Entra Enterprise Application Inventory data provider
- Release Notes for Entra Enterprise Applications
- Tracking usage of Entra applications
- Uninstalling the Entra Enterprise Applications extension
- What is the Entra Enterprise Applications extension
- Generic Inventory (Extension)
- Getting started with Generic Inventory
- Introduction to creating a Generic Inventory data collector workflow
- How to update attributes of the Computer configuration item
- Sample data collector workflow for Generic Inventory extension
- Create custom data provider based on Generic Inventory extension
- Release Notes for Generic Inventory Data Provider
- IBM Compliance (Extension)
- Intune Inventory (Extension)
- Microsoft 365 Inventory (Extension)
- What is Microsoft 365 Inventory add-on
- Creating the service connection for Microsoft 365 Inventory
- Configuring and running the Microsoft 365 Inventory data provider
- Working with data imported by the Microsoft 365 Inventory data provider
- Uninstalling the Microsoft 365 Inventory data provider
- Attribute mapping for Microsoft 365 Inventory
- Charts for the Microsoft 365 Inventory
- Release Notes for Microsoft 365 Inventory
- Oracle Compliance (Extension)
- Archive of Release Notes for Oracle Compliance
- Collecting data for Java installations
- Collecting data from Oracle databases
- Components of Oracle Compliance
- Employee-based licensing for Oracle Java products
- General information about data collection
- How to import scan files from a remote folder
- How to import scan files manually
- How to setup automatic import of scan files
- How to use Oracle Compliance
- Managing Oracle GLAS (Global License Advisory Services) exports
- Release Notes for Oracle Compliance
- Running the scripts on Unix/Linux
- Running the scripts on Windows
- User-based licensing for Oracle Java products with Named User Plus metric
- SAP Compliance (Extension)
- Storage Inventory
- [Archive] Oracle Database Inventory (external scanner)
- How to Guides
- Check inventory of Oracle databases step-by-step
- Configure data providers for Oracle and Datacenter inventory
- Configure the virtual scan appliance
- Enable automatic inventory of Oracle databases and datacenter
- Install scan agents
- Monitor Oracle database and Datacenter inventory results
- Scan machines via router
- Implementation Guides
- Reference
- How to Guides
- Asset Management
- KnowledgeBase
- FireScope
- Secure Discovery & Dependency Mapping (SDDM)
- Getting Started
- User Guide
- Attributes
- Best Practices
- Blueprints
- Blueprint Attributes
- Blueprint Graphs
- Blueprint Groups
- Cherwell Integration
- Cloud Migration Risk Analysis
- Clusters
- Configuration Items
- Credentials
- Discovery
- FireScope REST API
- Rest API - IP Groups
- Rest API – Applying a Blueprint to Configuration Items
- Rest API – Attributes
- Rest API – Attribute History
- Rest API – CI Relationships
- Rest API – Configuration Items
- Rest API – Edge Devices
- Rest API – Getting Started
- Rest API – Graphs
- Rest API – Logical Groups
- Rest API – Retrieving an Element’s Schema
- Rest API – Service Groups
- Rest API – Users
- Rest API – User Communication
- Rest API – User Groups
- Rest API – Using the Firefox REST Client Plugin
- Graphical Analysis
- Graphs
- Grouping Monitored Assets
- Intro to SDDM
- IP Groups
- Manage Linked Blueprints
- Matrix42 CMDB Integration
- Matrix42 Incident Integration
- Migrating CIs
- Notifications
- Reports
- Run Setup Wizard
- ServiceNow Integration
- Service Groups and Dependencies
- SysObjectIDs
- User Management
- Virtual Environment
- Admin Guide
- Service Performance Manager (SPM)
- Getting Started
- User Guide
- Configuration of Monitored Assets
- Credentials
- Data Collection
- Data Collection Methods
- Event Management
- FireScope REST API for SPM
- REST API
- Rest API- Using the Firefox RESTClient Plugin
- Rest API – Aggregate Event Definitions
- Rest API – Applying a Blueprint to Configuration Items
- Rest API – Attributes
- Rest API – CI Relationships
- Rest API – Clusters
- Rest API – Configuration Items
- Rest API – Edge Devices
- Rest API – ESB Transports
- Rest API – Event Definitions
- Rest API – Logical Groups
- Rest API – Maintenance Windows
- Rest API – Notifications
- Rest API – Policies
- Rest API – Retrieving an Element’s Schema
- Rest API – Retrieving Attribute History
- Rest API – Service Groups
- Rest API – Tags
- Rest API – Tag Elements
- Rest API – Users
- Rest API – User Communication
- Rest API – User Experience Checks
- Rest API – User Groups
- Rest API – Visual Controls
- Grouping Monitored Assets
- Macro
- Network Traffic
- Network URL
- Notification
- Page Title
- Service Dependency
- User Management
- Admin Guide
- Best Practices
- Release Notes
- Release Notes SDDM - Past Versions
- Release Notes SDDM v4.8.0
- Release Notes SDDM v4.8.1
- Release Notes SDDM/SPM v4.8.10
- Release Notes SDDM/SPM v4.8.2
- Release Notes SDDM/SPM v4.8.3
- Release Notes SDDM/SPM v4.8.4
- Release Notes SDDM/SPM v4.8.5
- Release Notes SDDM/SPM v4.8.6
- Release Notes SDDM/SPM v4.8.7
- Release Notes SDDM/SPM v4.8.9
- Release Notes SPM - Past Versions
- Release Notes SPM v4.8.0
- Release Notes SPM v4.8.1
- Secure Discovery & Dependency Mapping (SDDM)
- Remote Assistance Web
- Overview
- Release Notes
- Installation
- Configuration
- How-To (Videos)
- Remote Assistance - Ad-hoc Connection via Asset Management
- Remote Assistance - Ad-hoc Connection via Service Desk
- Remote Assistance - French Language Support
- Remote Assistance - Multi Monitor Handling
- Remote Assistance via Asset Management - Cmd
- Remote Assistance via Asset Management - Files
- Remote Assistance via Asset Management - Powershell
- Remote Assistance via Asset Management - Desktop
- Remote Assistance via Queue Management
- Remote Assistance via Service Desk - Incident
- Remote Assistance via Service Desk - Service Request
- Remote Assistance via Service Desk - Ticket
- Remote Assistance via Unified Endpoint Management
- FAQ
- Remote Assistance Connect
- Overview
- Release Notes
- Installation
- Configuration
- How-To (Videos)
- Remote Assistance - Ad-hoc Connection via Asset Management
- Remote Assistance - Ad-hoc Connection via Service Desk
- Remote Assistance - French Language Support
- Remote Assistance - Multi Monitor Handling
- Remote Assistance via Asset Management - Cmd
- Remote Assistance via Asset Management - Files
- Remote Assistance via Asset Management - Powershell
- Remote Assistance via Asset Management - Desktop
- Remote Assistance via Queue Management
- Remote Assistance via Service Desk - Incident
- Remote Assistance via Service Desk - Service Request
- Remote Assistance via Service Desk - Ticket
- Remote Assistance via Unified Endpoint Management
- FAQ
- Remote Control / FastViewer
- MyWorkspace
- MyWorkspace Guide
- Configure AD user provisioning for “Remote Desktop Connection” and “Remote App” applications
- How-To: Configure Dynamic Account Mapping to sync users into a connected AAD
- Connect Active Directory with MyWorkspace
- Connect Adobe Creative Cloud with MyWorkspace
- Connect Matrix42 Service Management to MyWorkspace
- Connect Microsoft Azure Active Directory with MyWorkspace
- Getting Started with Amazon Web Services in MyWorkspace
- Getting Started with the Matrix42 Remote Desktop Gateway
- Getting Started with ZScaler (Admin) in MyWorkspace
- Get logs from Internet Explorer
- HowTo: Add a custom SSL certificate to the Remote Desktop Gateway
- HowTo: Configure Proxy Exception for Windows Agent
- HowTo: Configure proxy settings for Active Directory Connector
- HowTo: Enable multiple sessions for Remote Desktop Services
- HowTo: Integrate GotoMeeting for Authentication and Provisioning
- HowTo: Integrate Remote Desktop Services into MyWorkspace
- HowTo: Setup SSO with your Active Directory (using NTLM)
- HowTo: Update the Active Directory Connector
- HowTo: Update the Matrix42 Remote Desktop Gateway
- HowTo: Use Remote Desktop Gateway with Windows Server 2012 Connection Brokers
- Integrate Azure Management Portal seamlessly
- IP-Filtering Limitation: Custom OAuth 2 Service Provider with Resource Owner Flow
- Manage Groups
- Network Requirements for Remote Desktop Gateway
- Network Requirements of the Active Directory Connector
- Notification
- Reference: Matrix42 Remote Desktop Gateway Controller Command Line Interface
- Security Consideration
- System Requirements of Matrix42 Remote Desktop Gateway
- Troubleshoot the Active Directory Connector
- Troubleshoot the Remote Desktop Gateway
- Video: How to add a Web or SaaS application
- MyWorkspace Guide
- Service Management
- Digital Workspace Platform
- Getting Started
- Architecture
- Digital Workspace Platform SaaS
- Concept: Azure AD (native) vs. Azure AD (with MyWorkspace): What's the Difference? Which Should You Choose?
- Concepts: Integration Framework and Data Providers
- FAQ: Digital Workspace Platform SaaS
- Getting started with Digital Workspace Platform SaaS
- HowTo: Configuration of Active Directory
- HowTo: Configuration of Active Directory Federation Services
- HowTo: Configuration of Azure Active Directory
- HowTo: Configuration of Azure Active Directory with MyWorkspace
- HowTo: Integration with Power BI
- Installation and Setup
- Hardware Sizing
- Preparations and Compatibility
- System Components
- Installation and Configuration
- Install the Update
- Troubleshooting
- PowerShell Cmdlets
- Installing Customer Environments on Matrix42 Labs
- Server Migration Guide
- Best Practices
- Uninstallation
- SolutionBuilder
- SolutionBuilder Architecture
- Global System Settings
- User Interface
- Actions
- Applications
- Control Descriptor
- Attachments Control
- Choice Control
- Composite Control Descriptor
- Container Controls
- Dashboard Widget
- Dynamic Grid
- Email Descriptors: Literals
- Enum Picker
- Grid
- Grid Controls
- Hierarchical Picker Control
- Image Picker
- Journal
- Layout Grid
- List Control
- Literals
- Multi Fragment Grid
- Non Visual Controls: Global Search Manager
- Non Visual Controls: Dialog Manager
- Non Visual Controls: E-mail Attachments
- Non Visual Controls: Message
- Objects Grid
- Objects Grid Control
- Objects Picker Control
- Object Picker
- Object Relations Grid
- Related Objects Picker Control
- Wizard Manager Control
- Data Query
- Document Preview
- Keyboard shortcuts and navigation
- Layout designer
- Layout Templates
- Navigation Items
- Ownership section
- Search in UUX
- Service Management Guide
- Themes
- User Defined Localization
- User Interface Personalization
- WAI-ARIA Support and Accessibility
- New Look Overview
- Services and Processes
- Data Structure and Data Layer
- Security
- Configuration Packaging
- Solution Builder Samples
- Getting Started
- Sample: Fleet Management Application
- Build basic Fleet Management Application
- Car Tracking 1: Introduce Custom Control "Map"
- Car Tracking 2: Web Service for Tracking Car
- Car Tracking 3: Car Action "Track on Map"
- Configuration Package
- Configuring Application Security
- Define Fleet Management Data Model and Configuration Project
- Use Themes to customize Fleet Management application appearance
- Use Workflow to implement "Report Accident" action
- Solution Builder Development Process
- Configure project in SolutionBuilder platform
- Data Object CRUD operations Middleware
- Folder Structure of the SolutionBuilder based Applications
- Localizing Configuration Packages
- Setup development environment for SolutionBuilder based applications
- Test Automation of SolutionBuilder applications: Getting Started
- Working with Layout Designer
- DRAFTS
- Workflow Designer
- Workflow Studio
- Workflow Studio
- File Menu
- Editor
- Custom Activity Property Designer
- Delivered Activities
- Matrix42 Workflow Studio: General Workflow Activities
- Matrix42 Workflow Studio: Basic Activities
- Matrix42 Workflow Studio: Empirum Activities
- Matrix42 Workflow Studio: Integration Activities
- Matrix42 Workflow Studio: Service Catalog Activities
- Matrix42 Workflow Studio: Service Desk Activities
- Matrix42 Workflow Studio: VMware Activities
- History
- Tracking Mode
- Workflows
- Workflow Studio
- Extension Test Studio
- Integration
- Business Processes and API Integrations
- API: Generic Data Service
- How to implement new Business Logic
- Integration with Power BI
- Web Services: REST API integration
- Public API reference documentation
- Close an Incident or a Service request
- Close a Change Request
- Close a Problem
- Close a Task
- Configuration Package Installation API
- Create an Incident or a Service request
- Fragments Data Service: Add Fragment Relation
- Fragments Data Service: Create Fragment
- Fragments Data Service: Delete Fragment
- Fragments Data Service: Delete Fragment Relation
- Fragments Data Service: Get a list of Fragments
- Fragments Data Service: Get a list of Fragment Relations
- Fragments Data Service: Get Fragment data
- Fragments Data Service: Update fragment
- Front End Public API
- Login and Logout
- Objects Data Service: Delete Object
- Objects Data Service: Get Object data
- Object Data Service: Create Object
- Object Data Service: Update Object
- Workflow Public API
- Service Connections
- Dropbox Tenant Configuration for Dropbox Service Connection
- Email settings: Gmail Configuration for Google Workspace Service Connection
- Email settings: Microsoft Exchange Server and Service Connections
- Google Drive Tenant Configuration for Google Workspace Service Connection
- How to build a bidirectional connector based on Service Connections
- Matrix42 Service Connection
- OneDrive Tenant Configuration for Microsoft 365 Service Connection
- Web Services: Authentication types
- Web Services tokens: Generate API Token
- Data Gateways
- Deep Linking
- Develop and Register Web Service
- Digital Workspace World 2020
- Front-End Workspaces
- Import
- Integration Framework and Data Providers
- Activating Data Providers
- Built-In Data Provider
- Creating a New Data Provider
- Progress Monitoring for Data Providers
- Business Processes and API Integrations
- Incident Management
- DevOps Portal
- Analyze how your Extension is used
- Build & Deploy an Extension with the Matrix42 CLI
- Build & Deploy an Extension with GitHub Actions
- Create your first Сontrol as a Community Extension
- Deleting and Restoring Extensions & Releases
- Dependencies
- Enable In-App Purchases for your Extension
- How to install and configure Matrix42 Extensions Publishing Tools for Azure DevOps
- How to resign your Release in case of a revoked Matrix42 Developer Identity
- Installing an Extension
- Learn more about permissions
- Learn more about Releases
- Matrix42 Developer Identities
- Build & Deploy a Configuration Package with Azure DevOps Pipeline
- Publish your Extension
- Sign Releases using your Matrix42 Developer Identity
- Test your Extension
- What is a Digital Signature?
- FAQ
- Configuration Projects
- Data Layer
- Extension Gallery
- Licenses
- Reports
- Service Layer
- Update
- Workers FAQ
- Can a license enabling the Worker Technology help to fix issues with the Workflow Engine after an Update to 10.0.2 or higher?
- Error message System.Net.Sockets.SocketException: No connection could be made because the target machine actively refused it
- Error Message: System.ServiceModel.Security.SecurityNegotiationException: Could not establish a secure channel for SSL/TLS with
- I have the issue that Workflow Studio is not licensed. Do I need the Worker Technology or a license enabling it to solve that?
- What are the known issues with Workflow Worker in 10.0.2?
- What can I do if Emails are not sent after the update to 10.0.2?
- What can I do if the Workflow Studio shows the unhandled exception error message when publishing a workflow?
- What can I do if Workflows are frozen in status “in a queue” if I have the new Worker Technology enabled and licensed?
- What can I do if Workflows can not be chosen in Compliance Rule or Engine Activation if I have the new Worker Technology enabled and licensed?
- What can I do if Workflows that use PowerShell activities can not load 64-bit modules when using new Worker Technology?
- What is required to switch back from the Workflow Technology to Microsoft AppFabric in my environment?
- What is required to switch the Workflow Execution Engine to the new Worker Workflow in my environment?
- What should I do if the Workflow Execution Engine has been automatically changed to the new Worker Technology after saving a Workflow?
- Why action "Set Execution Engine" shows that my Workflow runs on "Workers" when in Preview it is still "AppFabric"?
- Will an update activate Worker to execute tasks instead of Data Gateways automatically?
- Will an update switch all workflows to be executed by the new Worker Technology automatically?
- System Diagnostics and Maintenance
- Getting Started
- Marketplace
- Matrix42 internal
- Matrix42 Intelligence
