Enterprise Service Management
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- Secure Unified Endpoint Management
- Endpoint Security
- EgoSecure
- Documents and manuals
- KnowledgeBase
- Solutions
- EgoSecure Server
- Modules
- Application Control: Setting up Application Control to make Empirum the only one trusted installer
- Encryption: Showing overlay icons for encrypted files and folders
- Full Disk Encryption: Performing updates without errors
- IntellAct Automation: Setting up EgoSecure IntellAct Automation to trigger Matrix42 Workspace Management workflows
- General
- Basics
- Known issues
- Solutions
- EgoSecure Data Protection SaaS
- EgoSecure Data Protection UUX Console
- EgoSecure
- Unified Endpoint Management
- UUX for SUEM
- Client Management (Empirum)
- Enterprise Mobility Management (Silverback)
- Installation and Configuration
- Silverback
- Silversync
- Silversync Guide I: System Requirements
- Silversync Guide II: Installation
- Silversync Guide III: Configuration
- Silversync Guide IV: Content Distribution
- Silversync Guide V: Personal File Management
- Silversync Guide VI: M42Mobile for iOS
- Silversync Guide VII: M42Mobile for Android
- Silversync Guide VIII: Configuring User Based Authentication Manually
- Cloud Connector
- Getting Started Guide
- Administrator Guide
- Silverback Administrator Guide
- Administrator Guide Part I: Console
- Administrator Guide Part II: Dashboard
- Administrator Guide Part III: Devices
- Administrator Guide Part IV: Tags
- Administrator Guide Part V: App Portal
- Application Guide Part I: Application Types
- Application Guide Part II: Add Android Application
- Application Guide Part III: Add iOS/iPadOS Application
- Application Guide Part IV: Add MSI for Windows 10
- Application Guide Part V: Add Windows 10 Mobile Application
- Application Guide Part V: Add macOS Application
- Administrator Guide Part VI: Users
- Administrator Guide Part VII: Device Enrollment
- Administrator Guide Part VIII: Admin
- Silverback Web Settings Guide
- Silverback System Variables
- Secure Container Guide
- Silverback Administrator Guide
- Integration Guide
- Android Enterprise Integration
- API Integration
- Apple Deployment Programs
- Apple Deployment Programs I: Create Managed Apple ID
- Apple Deployment Programs II: Configure Deployment Programs
- Apple Deployment Programs III: Create Token on Windows
- Apple Deployment Programs IV: Create Token on macOS
- Apple Deployment Programs V: Configure DEP in Silverback
- Apple Deployment Programs VI: Manually add devices to DEP
- Apple Deployment Programs VII: VPP in Silverback
- Apple Deployment Programs VIII: User Enrollment
- Apple Deployment Programs X: Renew your DEP Token
- Azure Active Directory Integration
- Certification Authority Integration
- ChromeOS Integration
- Exchange Protection Integration
- Identity Provider Integration
- Mail Gateway Integration
- Mail Gateway Integration I: Prerequisites
- Mail Gateway Integration II: SSL Certificate and Binding
- Mail Gateway Integration III: Install Application Request Routing
- Mail Gateway Integration IV: Create Server Farms
- Mail Gateway Integration V: Configure URL Rewrite
- Mail Gateway Integration VI: Connection Check
- Mail Gateway Integration X: User Based Certificate Authentication
- Mail Gateway Integration XI: Enterprise Certificate Authentication
- Service Bus Integration
- Release Notes
- Release Notes Silverback 20.0 Update 1
- Release Notes Silverback 20.0
- Release Notes Silverback 19.0 Update 3
- Release Notes Silverback 19.0 Update 2
- Release Notes Silverback 19.0 Update 1
- Release Notes Silverback 19.0
- Release Notes Silverback 18.0 Update 3
- Release Notes Silverback 18.0 Update 2
- Release Notes Silverback 18.0 Update 1
- Release Notes Silverback 18.0
- Release Notes Silverback 6.0 Update 3
- KnowledgeBase
- Update
- Technical Previews
- Enterprise Mobility Management (Silverback) SaaS
- Installation and Configuration
- Enterprise Manager for SCCM
- Enterprise Manager User Guide
- Installation requirements
- Installation
- Initial configuration
- Administration and Configuration
- Inventory
- Packages
- Distribution
- Troubleshooting
- Manuals
- Documentation "Continue on Error" rollout plans
- Documentation - How to customize the EM Agent UI
- Documentation Action: Application Monitoring
- Documentation Action: Create/ Remove File
- Documentation Action: Create/ Remove Folder
- Documentation Action: Create/ Remove Registry Value
- Documentation Action: Download Software Package
- Documentation Action: Install/ Uninstall Package
- Documentation Action: Install/ Uninstall Application
- Documentation Action: Restart Computer
- Documentation Action: Set Environment Variable
- Documentation Action: Show Information
- Documentation Action: Start/ Stop Local Service
- Documentation Action: Start/ Stop Process
- Documentation Action: User & Groups
- Documentation EM Agent: Do not disturb
- Documentation EM Agent: Postpone
- Documentation EM Agent: Set-up and structure
- Documentation EM Agent v7 Autoupdate
- Documentation EM Communication Encryption
- Frequently asked questions - FAQ
- Access to EM web console no longer possible
- Automatic start of the Agent GUI
- Client folder structure EM Agent v7
- Communication EMv7 Agent
- Downloads with the EM Agent
- EMv7: Offline mode
- EMv7 agent logging engine
- EM Agent v7 Logs
- EM/ SCCM Agent status messages
- Error when connecting the agent UI with the service
- Extend EM Setup Server Log
- How do filters work?
- How is the distribution point selected by the agent?
- How to increase number of computers for OSD tasks manually
- How to manage SCCM task sequences with EM variables
- How to perform a manual EM database update
- New installation with existing database
- Port Configuration Enterprise Manager
- PSADK Package: EM-Agent
- PSADK Package: SQL-Server
- Restricted number of computers for EM tasks
- Security warning when a .bat file is being opened
- Support Guideline for Ticket Opening
- Where do the inventory information come from?
- Which SCCM application areas does the EM support?
- Patch Management for SCCM
- Patch Catalog for SCCM - FAQ
- Certificate validation sites to permit M42 Patch
- Error "Unable to load DLL 'STLib.dll'" when starting the patch catalog
- Error Message when installing patches on the client (0x800b0109)
- Error parsing the Matrix42 Patch Catalog update catalog. Certificate verification failed
- How to create, export and import a self-signed WSUS certificate
- M42 Patch supported Products list
- Patch Catalog Log Files
- Supported languages for patch data
- URL exception list
- Enterprise Manager User Guide
- Endpoint Security
- Enterprise Service Management
- MyWorkspace
- MyWorkspace Guide
- Configure AD user provisioning for “Remote Desktop Connection” and “Remote App” applications
- How-To: Configure Dynamic Account Mapping to sync users into a connected AAD
- Connect Adobe Creative Cloud with MyWorkspace
- Connect Matrix42 Service Management to MyWorkspace
- Connect Microsoft Azure Active Directory with MyWorkspace
- Getting Started with Amazon Web Services in MyWorkspace
- Getting Started with the Matrix42 Remote Desktop Gateway
- Getting Started with ZScaler (Admin) in MyWorkspace
- Get logs from Internet Explorer
- HowTo: Add a custom SSL certificate to the Remote Desktop Gateway
- HowTo: Configure Proxy Exception for Windows Agent
- HowTo: Configure proxy settings for Active Directory Connector
- HowTo: Enable multiple sessions for Remote Desktop Services
- HowTo: Integrate GotoMeeting for Authentication and Provisioning
- HowTo: Integrate Remote Desktop Services into MyWorkspace
- HowTo: Setup SSO with your Active Directory (using NTLM)
- HowTo: Update the Active Directory Connector
- HowTo: Update the Matrix42 Remote Desktop Gateway
- HowTo: Use Remote Desktop Gateway with Windows Server 2012 Connection Brokers
- Integrate Azure Management Portal seamlessly
- IP-Filtering Limitation: Custom OAuth 2 Service Provider with Resource Owner Flow
- Manage Groups
- Network Requirements for Remote Desktop Gateway
- Network Requirements of the Active Directory Connector
- Notification
- Reference: Matrix42 Remote Desktop Gateway Controller Command Line Interface
- System Requirements of Matrix42 Remote Desktop Gateway
- Troubleshoot the Active Directory Connector
- Troubleshoot the Remote Desktop Gateway
- Video: How to add a Web or SaaS application
- Video: How to integrate Active Directory
- MyWorkspace Guide
- Service Management
- Service Catalog Guide
- Approvals App
- Objects
- Service Catalog Basics
- Service Catalog configuration
- Service Desk Guide
- Preparations
- Adding Data about Employees and Assets
- AD Configuration Settings for "Reset Account" Action
- Assigning Roles
- Creating Roles
- Importing Mobile Devices
- Service Desk Global Settings and E-Mail Robot
- Service Level Management
- Creating an Operation Level Agreement
- Creating an Underpinning Contract
- Creating a Service Level
- Creating a Service Level Agreement
- Defining Holidays
- Defining Work Times
- Example 1: Basic Calculation
- Example 2: Creation Date Outside Working Times
- Example 3: Moving Escalation Points To a Working Day
- Example 4: Escalation Points Outside Working Times
- Example 5: Service Level Units in Hours and Days
- Example 6: Moving Escalation Points
- Example 7: Creation Date Outside Working Times, Ticket Paused
- Example: Filling Out a Service Level Agreement
- Templates
- Functional Principles
- Working with Service Desk
- Creating Appointments
- Creating Notes
- Deleting Objects in Service Desk
- Field Service Management
- Managing Announcements
- Managing Change Requests
- Managing Incidents
- Accepting an Incident
- Archiving Outdated Incidents
- Closing an Incident
- Creating an Incident
- Creating an Incident with a Quick Call
- Editing an Incident
- Forwarding an Incident
- Merging Incidents
- Pausing an Incident
- Recovering a Computer
- Reinstalling a Computer
- Repairing Services
- Resetting User Accounts for Incidents
- Searching for Incidents
- Service Desk: Mobile Device Management Activities
- Starting Remote Support
- Taking over an Incident
- Unassigning Services
- Managing Journal Entries
- Managing Knowledge Base Articles
- Managing Problems
- Managing Tasks
- Reporting Key Data in Service Desk
- Service Desk E-mail Notifications
- Tracking Working Time
- Working with Dashboard in Service Desk
- Configuration Items: Dialog Pages
- Common actions
- Configurations
- Working with Matrix 42 Call Tracker
- Preparations
- Self Service Portal Guide
- Scope of Features
- Standard Roles and Permissions
- Working with Self Service Portal
- Accepting Provided Services
- Approving or Declining Orders
- Defining a Delegate
- Managing Change Requests
- Managing Incidents
- Managing Knowledge Base Articles
- Managing Mobile Devices
- Managing Personal Data
- Managing Tickets
- Monitoring Orders
- Ordering Services
- Reordering Existing Orders
- Repairing Services
- Reporting Key Data in Self Service Portal
- Returning Employee's Services
- Returning Services
- Searching Address Book Contacts
- Sorting Services by Relevance in Portal
- Submitting Feedback to Matrix42
- Viewing Announcements
- Workplace
- Administration Guide
- Administration and Configuration
- Integration
- Integration Framework
- Built-In Data Providers
- Data Provider Attribute Field Mapping
- Empirum Connector Attribute Mapping
- Hyper-V, XenServer and vCenter Inventory Attribute Mapping
- LDAP Data Provider Attribute Mapping
- MDM AirWatch Data Provider Attribute Mapping
- SCCM Data Provider Attribute Mapping
- Unix Inventory Data Provider Attribute Mapping
- Windows Inventory Data Provider Attribute Mapping
- Release Notes
- Database Schema Changes 10.0.x
- Database Schema Changes 9.0.x
- Database Schema Changes 9.1.x
- Important or Breaking Changes
- Release Notes for Software Asset and Service Management 10.0.0
- Release Notes for Software Asset and Service Management 10.0.1
- Release Notes for Software Asset and Service Management 10.0.2 (TP1)
- Release Notes for Software Asset and Service Management 9.1
- Release Notes for Software Asset and Service Management 9.1 Update 1
- Release Notes for Software Asset and Service Management 9.1 Update 3 RC1
- Release Notes for Software Asset and Service Management 9.1 Update 3 (GA)
- Release Notes for Software Asset and Service Management 9.1 Update 3 RC2
- Release Notes for Software Asset and Service Management 9.1 Update 3 RC3
- Release Notes for Software Asset and Service Management 9.1 Update 2
- Solved Problems 10.0.x
- Solved Problems 9.1.x
- Solved Problems 9.0.x
- 030SolutionBuilder Guide
- Service Management SaaS
- Concepts: Integration Framework and Data Providers
- FAQ: Service Management SaaS
- Getting started with Service Management SaaS
- HowTo: Configuration of Active Directory
- HowTo: Configuration of Active Directory Federation Services
- HowTo: Configuration of Azure Active Directory (Version 10.0.1 and higher)
- HowTo: Configuration of Azure Active Directory with MyWorkspace
- HowTo: Installation of Data Gateways
- Add-Ons
- Virtual Support Agent (Marvin) Guide
- Service Catalog Guide
- Software Asset Management
- ServiceStore Platform Guide
- Software Asset Management Guide
- Asset Management
- Best Practices with Asset Management
- Reference for Asset Management
- Object model for Asset Management
- Permissions for navigation items in the Assets application
- Permissions to actions available in the Assets application
- Permissions to dialogs available in the Assets application
- Permissions to previews available in the Assets application
- Report - Asset Inventory
- Report - Server Documentation
- Settings for Asset Management
- What is an environment
- What is a complex system
- What is a stock keeping unit
- What is a workplace
- Use Cases in Asset Management
- Contract Management
- Best Practices with Contract Management
- Depreciation of asset's costs
- Managing a master contract
- Managing a purchase contract
- Managing a volume license agreement
- Managing billing data for contract items
- Managing contract items
- Planning costs
- Saving links to files in a network folder for Contract Management
- Speeding up creation of new contracts and contract items
- Reference for Contract Management
- Contract lifecycle and requisition process
- Lifecycle of contracts and contract items
- Object model for Contract Management
- Permissions for navigation items in the Contracts application
- Permissions to actions available in the Contracts application
- Permissions to dialogs available in the Contracts application
- Permissions to previews available in the Contracts application
- Report - Cost Center/Cost Category Forecast
- Report - Cost Controlling
- Report - Cost Planning Details
- Report - Procurement Profit
- Requisition process
- Settings for Contract Management
- Specifics of contract items of maintenance and professional service
- Types of contract objects
- What are ledger accounts
- Use Cases in Contract Management
- Changing status for a master contract
- Changing status of contracts and contract items
- Cost Analysis for contract items
- How to create a requisition
- Importing cost categories
- Importing ledger accounts
- Importing material groups
- Importing material records
- Managing business partners
- Managing payments for a contract
- Payments' сhart for a сontract
- Requesting requisitions for software products
- Requesting requisitions for stock keeping units
- Synchronizing purchase requisitions
- Tracking costs for contract items
- Tracking costs for master contracts, volume license agreements, and purchase contracts
- Best Practices with Contract Management
- License Management
- Best Practices with License Management
- Reference for License Management
- Microsoft SQL Server - licensing introduction
- Microsoft SQL Server - license entitlement for virtualization
- Microsoft SQL Server - cluster with automatic load balancing
- Microsoft SQL Server - license mobility
- Microsoft SQL Server - consolidation of multiple versions
- Microsoft SQL Server - license models by edition
- Microsoft SQL Server - license models of SQL Server Standard edition
- Automatic change of license model with downgrades
- Compliance company codes
- Configure remote application usage and platform access tracking
- Consolidating license requirements for suites
- How license assignment works
- How license management works in general
- How to set up the automatic creation of license requirements
- License edit form
- License Management - Data Batch Processing (Engine Activation)
- License mobility with virtual machines
- License validation
- Microsoft SQL Server - license models of SQL Server Enterprise edition
- Microsoft SQL Server - license model of SQL Server Datacenter edition
- Object model for License Management
- Oracle Database Worksheet
- Permissions for navigation items in the Licenses application
- Permissions to actions available in the Licenses application
- Permissions to dialogs available in the Licenses application
- Permissions to previews available in the Licenses application
- Priorities used when assigning downgradeable licenses
- Report - Cost Saving Potential
- Report - Financial Risk Assessment
- Report - License Inventory
- Report - Software Compliance
- Report - Software Usage Saving Potential
- Settings for License Management
- What are fingerprints
- What are license models
- What is consolidation of license requirements
- Use Cases in License Management
- How to add license requirement rules
- How to use license requirement rules
- License Inventory
- Adding base licenses to a license
- Adding base licenses to a license conversion
- Changing ownership of a license (transferring a license)
- Checking usage status and possible entitlements of licenses
- Creating a license from a SKU
- Fixing failed validation of an invalid license
- Handling the end of maintenance for a license
- Importing licenses using the standard template
- Setting notifications about expiring licenses
- Updating a license based on matching SKUs
- Using license pools to provide licenses and control entitlement
- License Requirements
- Automate license requirements for client access (CAL)
- Automate license requirements for Matrix42 Software Asset and Service Management
- Checking for possible entitlement of license requirements
- Create license requirements from remote application usage
- Creating license requirements manually
- Defining license requirements for software products
- Other Topics
- Software Products
- Applying LIS template for software products
- Checking status of software products
- Setting a baseline for software products
- Setting a license custodian for software products
- Setting confirmation mode for software products
- Set reporting scope for software products
- Trend analysis for software products
- Unused installations for software products
- Viewing the license library for software products
- License Intelligence Service
- Master Data Guide
- Reference for Master Data
- Accounts
- AD groups
- Permissions for navigation items in the Master Data application
- Permissions to actions available in the Master Data application
- Permissions to dialogs available in the Master Data application
- Permissions to previews available in the Master Data application
- Persons
- Settings for Master Data
- Use Cases in Master Data
- Reference for Master Data
- Oracle Database and Datacenter Compliance Add-on
- How to Guides
- Check inventory of Oracle databases step-by-step
- Configure data providers for Oracle and Datacenter inventory
- Configure the virtual scan appliance
- Enable automatic inventory of Oracle databases and datacenter
- Install scan agents
- Monitor Oracle database and Datacenter inventory results
- Scan machines via router
- Implementation Guides
- Reference
- How to Guides
- Software Asset Management for SaaS Add-on
- SAP Compliance Add-on
- DRAFT ARTICLES
- Matrix42 Cloud Expense Management Add-on
- IBM Compliance Add-on
- Asset Management
- Software Asset Management SaaS
- Concepts: Integration Framework and Data Providers
- FAQ: Software Asset Management SaaS
- Getting started with Software Asset Management SaaS
- HowTo: Configuration of Active Directory
- HowTo: Configuration of Active Directory Federation Services
- HowTo: Configuration of Azure Active Directory (Version 10.0.1 and higher)
- HowTo: Configuration of Azure Active Directory with MyWorkspace
- HowTo: Installation of Data Gateways
- KnowledgeBase
- MyWorkspace
- Digital Workspace Platform
- SolutionBuilder
- Architecture
- Global System Settings
- User Interface
- Actions
- Applications
- Control Descriptor
- Attachments Control
- Email Descriptors: Literals
- Enum Picker
- Grid Controls
- Hierarchical Picker Control
- Image Picker
- Layout Grid
- List Control
- Literals
- Multi Fragment Grid
- Non Visual Controls: Dialog Manager
- Non Visual Controls: Message
- Objects Grid
- Objects Grid Control
- Objects Picker Control
- Object Picker
- Object Relations Grid
- Related Objects Picker Control
- Wizard Manager Control
- Data Query
- Layout designer
- Layout Templates
- Navigation Items
- Ownership section
- Search in UUX
- Service Management Guide
- Themes
- User Defined Localization
- WAI-ARIA Support
- Services and Processes
- Data Structure and Data Layer
- Security
- Configuration Packaging [Technical Preview]
- Solution Builder Samples
- Getting Started
- Sample: Fleet Management Application
- Build basic Fleet Management Application
- Car Tracking 1: Introduce Custom Control "Map"
- Car Tracking 2: Web Service for Tracking Car
- Car Tracking 3: Car Action "Track on Map"
- Configuring Application Security
- Define Fleet Management Data Model and Customization Recording
- Use Themes to customize Fleet Management application appearance
- Solution Builder Development Process
- Working with Layout Designer
- Installation and Setup
- Workflow Studio
- Workflow Studio
- File Menu
- Editor
- Custom Activity Property Designer
- Delivered Activities
- Matrix42 Workflow Studio: General Workflow Activities
- Matrix42 Workflow Studio: Basic Activities
- Matrix42 Workflow Studio: Empirum Activities
- Matrix42 Workflow Studio: Integration Activities
- Matrix42 Workflow Studio: Service Catalog Activities
- Matrix42 Workflow Studio: Service Desk Activities
- Matrix42 Workflow Studio: VMware Activities
- History
- Tracking Mode
- Workflows
- Workflow Studio
- Integration
- Business Processes and API Integrations
- API: Generic Data Service
- How to implement new Business Logic
- Web Services: REST API integration
- Public API reference documentation
- Close an Incident or a Service request
- Close a Change Request
- Close a Problem
- Close a Task
- Fragments Data Service: Add Fragment Relation
- Fragments Data Service: Create Fragment
- Fragments Data Service: Delete Fragment
- Fragments Data Service: Delete Fragment Relation
- Fragments Data Service: Get a list of Fragments
- Fragments Data Service: Get a list of Fragment Relations
- Fragments Data Service: Get Fragment data
- Fragments Data Service: Update fragment
- Objects Data Service: Delete Object
- Objects Data Service: Get Object data
- Object Data Service: Create Object
- Object Data Service: Update Object
- Workflow Public API
- Web Services: Authentication types
- Web Services tokens: Generate API Token
- Data Gateways
- Deep Linking
- Develop and Register Web Service
- Front-End Workspaces
- Import
- Integration Framework and Data Providers
- Activating Data Providers
- Built-In Data Provider
- Active Directory
- Azure Active Directory / Office365
- AAD Data Provider Settings
- Azure Active Directory / Office365 integration with SASM 10.0.1 and higher
- Azure Active Directory / Office365 integration with SASM 9.1.3 / 10.0.0 TP
- Azure AD Data Provider Attribute Mapping
- Azure Portal Configuration
- HowTo: Configuration of Azure Active Directory with MyWorkspace
- Import from Azure Active Directory
- Azure AD (native) vs. Azure AD (with MyWorkspace): What's the Difference? Which Should You Choose?
- Creating a New Data Provider
- Progress Monitoring for Data Providers
- Business Processes and API Integrations
- SolutionBuilder
- Marketplace
- Matrix42 internal
