- General
- Customer Support
 - Security Advisory
- Vulnerability List
- CVE-2021-44228: Apache Log4j Remote Code Execution Vulnerability - Log4Shell
 - CVE-2022-22965: Spring Framework RCE via Data Binding on JDK 9 - Spring4Shell
 - CVE-2022-3602: OpenSSL X.509 Email Address 4-byte Buffer Overflow
 - CVE-2022-3786: OpenSSL X.509 Email Address Variable Length Buffer Overflow
 - CVE-2022-42889: Apache Commons Text RCE when applied to untrusted input - Text4Shell
 
 
 - Vulnerability List
 
 - Secure Unified Endpoint Management
- Unified User Experience
- Release Notes
 - Installation and Configuration
- Unified User Experience
 - Enterprise Service Bus
 - Data Provider and Connectors
 - Extensions
 
 - Update Guide
 - Getting Started Guide
 - Agent Installation
 - Software Deployment
 - Endpoint Management
 - EgoSecure Data Protection
 - Administration
 - KnowledgeBase
- Automation Workflow Activities Example
 - Automation Workflow Activities Overview
 - Classic to Co-Management Migration for Windows 10/11 Devices
 - Create a Service Connection for Matrix42 PackageCloud
 - Deploy Office365 for macOS
 - UEM Agent uninstallation on macOS devices
 - Empirum Service Bus Publishing Options
 - Matching Rules for Service Bus Integration
 - Microsoft Intune Integration
 - Processing Rules for Service Bus Integration
 - RabbitMQ Server Manual Installation
 - RabbitMQ Troubleshooting
 - RabbitMQ Securing with TLS/SSL
 - UEM Patch and Vulnerabilities
 - UEM Patch Vulnerability Knowledge
 - Windows Autopilot Integration
 
 
 - Unified Endpoint Management
- Client Management (Empirum)
- Release Notes
 - Installation and Configuration
 - Administrator Guide
 - OS Deployment
 - Software Management
- Configuration
 - UEM Agent
- UEM Agent
- UEM Agent Windows
 - New features and changes
 - Installation, Update and Rollout
 - Installation window (Z-Dialog/Task List)
 - Tips and Troubleshooting
 - Customization of the user interface
 - Installation of the UEM Agent via Silverback
 - Pre-Logon Window
 - Validation of packages before installation
 - Validate digital signature of files
 - Installation and login after reboot on Full disk encryption
 - Alternative Package Sources
 - Info page
 - Survey
 - Auto Update Flow Diagram
 - Offline Installations
 - Windows Out of Box Experience (OOBE)/Autopilot
 
 
 - UEM Agent
 - Depot Helper Service - HTTP(S)
 - UEM Depot Management
 - Matrix42 UEM Software Deployment - Best Practices
 - Best Practices
 
 - Patch Management
 - SDK
 - Product Support Lifecycle (EOL)
 - Client Management (Empirum) SaaS
 
 - Enterprise Mobility Management (Silverback)
- Release Notes
 - Installation and Configuration
- Silverback
 - Silversync
- Silversync Guide I: System Requirements
 - Silversync Guide II: Installation
 - Silversync Guide III: Configuration
 - Silversync Guide IV: Content Distribution
 - Silversync Guide V: Access on iOS & iPadOS
 - Silversync Guide VI: Access on Android
 - Silversync Guide VII: Personal File Management
 - Silversync Guide VIII: Configuring User Based Authentication Manually
 
 - Cloud Connector
 
 - Getting Started Guide
 - Administrator Guide
 - Management Guide
- Dashboard
 - Devices
 - Tags
 - Policies
 - App Portal
- Application Guide Part I: Application Types
 - Application Guide Part II: Add Android/Samsung Knox Application
 - Application Guide Part III: Add iOS/iPadOS Application
 - Application Guide Part IV: Add Windows 10/11 Application
 - Application Guide Part V: Add macOS Application
 - Application Guide Part VI: Add Android Enterprise Application
 - Application Guide Part VII: Review Version Distribution
 
 - Users
 
 - Integration Guide
- Android Enterprise Integration
- Android Enterprise I: Set up your Android Enterprise
 - Android Enterprise II: Enroll corporate-owned devices
 - Android Enterprise III: Set up Work Profiles on personal devices
 - Android Enterprise IV: Mobile Application Management
 - Android Enterprise V: ZeroTouch Enrollment
 - Android Enterprise VI: Knox Mobile Enrollment
 - Android Enterprise VII: Knox Service Plugin
 
 - Apple Deployment Programs
- Apple Deployment Programs I: Sign up
 - Apple Deployment Programs II: Configure Deployment Programs
 - Apple Deployment Programs III: Configure DEP in Silverback
 - Apple Deployment Programs IV: Manually add devices to DEP
 - Apple Deployment Programs V: VPP in Silverback
 - Apple Deployment Programs VI: User Enrollment
 
 - Microsoft Entra ID Integration
 - Certification Authority Integration
 - Identity Provider Integration
 - Exchange Protection Integration
- Exchange Protection Integration I: Exchange Online with Modern Authentication
 - Exchange Protection Integration II: Exchange Online with Basic Authentication
 - Exchange Protection Integration III: Exchange 2016
 - Exchange Protection Integration IV: Exchange 2013
 - Exchange Protection Integration V: Exchange 2010
 
 - Mail Gateway Integration
- Mail Gateway Integration I: Prerequisites
 - Mail Gateway Integration II: SSL Certificate, Binding and Config
 - Mail Gateway Integration III: Install Application Request Routing
 - Mail Gateway Integration IV: Create Server Farm
 - Mail Gateway Integration V: Configure URL Rewrite
 - Mail Gateway Integration VI: Connection Check
 - Mail Gateway Integration X: User Based Certificate Authentication
 - Mail Gateway Integration XI: Enterprise Certificate Authentication
 
 - API Integration
 - ChromeOS Integration
 - Service Bus Integration
 
 - Android Enterprise Integration
 - Application Configuration Guide
 - Update Guide
 - KnowledgeBase
- Activation Lock and Bypassing for iOS and iPadOS devices
 - Add Enterprise Apps to Managed Google Play
 - Advanced QR-Code Provisioning
 - Allow only pre-authorized devices to become managed
 - Android 12 Enrollment Changes for Android Enterprise
 - Android Enterprise Recommended Devices
 - Apple Push Notification Service Certificate Renewal
 - Application Black- and Whitelisting
 - Application Server Hardening Guide
 - Assign Tags via LDAP Filters
 - Backup and Device Migration Principles for Apple Devices
 - Backup Policy for iOS and iPadOS devices
 - Bulk Enrollments with Samsung Knox Mobile Enrollment
 - Bulk Provision Users
 - Bulk Staging Mode
 - Cisco Security Connector Umbrella Setup
 - Classroom Configuration
 - Companion Push Notification Certificate Update
 - Concurrency Settings Overview
 - Configure VPP Apps for macOS via Managed Preferences
 - Create a Custom Profile for Apple devices
 - Create a new System User
 - Create a PLIST for Enterprise Applications on macOS
 - Create reverse proxy and load balancing on Windows Server
 - Customize Email and SMS Templates
 - Dealing with Apple Disk Image (*.dmg) files on macOS
 - Deploy Google Accounts to iOS and iPadOS devices
 - Device Enrollment Program: Add devices via iPhone
 - Device Enrollment Program: Profile Bulk Assignment
 - Device Enrollment Program: Token Alerts
 - Device Enrollment Program: Token Renewal
 - Device Enrollment Program: Troubleshooting Guide
 - Disable Telemetry
 - Enable and Disable System Apps Overview on Android Enterprise
 - Enable Application List Privacy
 - Enforced Blacklist Whitelist for iOS and iPadOS
 - Enforced Blacklist Whitelist for Android and Samsung Knox
 - Enroll Android Enterprise Devices with NFC Tags
 - Enroll Zebra devices with Barcode Scanner and StageNow
 - Exchange Protection Allow managed devices
 - Exchange Protection and Windows Remote Management
 - Execute Bulk Actions via API Calls
 - Factory Reset Protection and Bypassing for Android and Samsung Knox
 - General Data Protection with Matrix42 Silverback (GDPR/DSGVO)
 - Home Screen Layout Configuration
 - Hotfix Overview
 - Join the Companion Beta Channel
 - Lost Mode for Android Enterprise devices
 - Lost Mode for iOS and iPadOS devices
 - macOS 26 Restrictions Profile Compatibility Issue with Pre-24.0.1 DEP Enrollments
 - Manage Android Enterprise with Android Management API
 - Missing Device Models: Add a new model
 - Missing Device Models: Overview
 - Multifactor Authentication for System Users
 - Multiple Domain Connection with LDAP Mappings
 - OAuth Support for native Mail on Apple devices
 - Open Web Clips with Chrome or Edge on iOS and iPadOS devices
 - Overview of OEMConfig apps
 - Platform Single Sign-On on macOS devices
 - Post-Update Task for Cloud Connector 22.0 Update 2
 - Powershell Server Roles & Features Installation
 - Prevent unenrollments and factory wipe
 - Profile Scope Overview for macOS devices
 - Renew your CEP Encryption Agent Certificate
 - Renew your Enrollment Agent Certificate
 - Renew your Exchange Enrollment Agent Certificate
 - Renew your Exchange Protection Certificate
 - Renew your Issuing CA Certificate
 - Replace SSL Certificate
 - Reset Admin Password
 - Run Silverback on or with a Empirum Subdepot Server
 - Server Time and Date Format
 - Set and configure Time Zones for Apple devices
 - Set Retention Period and Enable or Disable Additional Logs
 - Single App and Multi App Mode on Android Enterprise
 - Single App Mode for iOS and iPadOS devices
 - Streamline User Authentication with Extensible Single Sign-On
 - Ticket Requirements for Partners
 - Track and Request the Location of Android Enterprise Devices
 - Troubleshoot DEP Enrollments failing with expired OTPs
 - Troubleshoot Enrollment Issues via Self Service Portal
 - Troubleshoot Error occurred while sending request to APNS WEB API
 - Troubleshoot Installation Error 1923
 - Troubleshoot Invalid MDM Profiles
 - Troubleshoot Profile Installation Issues
 - Troubleshoot Silversync
 - Uninstall or Reinstall Silverback
 - Uninstall UEM Agent on macOS devices
 - Updating OS Versions on Apple devices
 - View Live Logs for Apple Devices
 - View Live Logs for Cloud Connector
 - View Live Logs for Companion on Android Enterprise
 - Volume Purchase Program: Operation Modes
 - Volume Purchase Program: Token Renewal
 - Web Content Filter for iOS and iPadOS
 - Windows 10/11 All about Windows Autopilot
 - Windows 10/11 Bulk Enrollments with Empirum and Provisioning Packages
 - Windows 10/11 Create custom profiles
 - Windows 10/11 Troubleshoot Enterprise App Installations
 - Windows 10/11 Working with Firewall Rules and Remote Desktop
 - Windows 10/11 Diagnostics and Logs
 - Windows 10/11 Bulk Enrollments via Provisioning Packages
 - WPA Enterprise Settings for Apple and Android Enterprise
 
 - Migration Guide
 - Enterprise Mobility Management (Silverback) SaaS
 
 - Enterprise Manager
- Release Notes
 - Installation and Konfiguration
 - Getting started Guide
 - Administrator Guide
- Administration
 - Inventory
 - Packages
 - Distribution
 - Troubleshooting
 - Manuals
- "Continue on Error" rollout plans
 - Action: Application Monitoring
 - Action: Create/ Remove File
 - Action: Create/ Remove Folder
 - Action: Create/ Remove Registry Value
 - Action: Download Software Package
 - Action: Install/ Uninstall Application
 - Action: Install/ Uninstall Package
 - Action: Restart Computer
 - Action: Set Environment Variable
 - Action: Show Information
 - Action: Start/ Stop Local Service
 - Action: Start/ Stop Process
 - Action: User & Groups
 - Configurationmenu for background jobs
 - EM Agent Autoupdate
 - EM Agent: Do not disturb
 - EM Agent: Postpone
 - EM Agent: Set-up and structure
 - EM Communication Encryption
 - How to customize the EM Agent UI
 - Support of SCCM Maintenance Windows
 
 - FAQ
- Access problems after upgrade to Server 2022
 - Access to EM web console no longer possible
 - AdSite.json can't be created from EmAgent
 - Automatic start of the Agent GUI
 - Client folder structure EM Agent v7/19/20
 - Communication EMv7 Agent
 - Downloads with the EM Agent
 - EMv7 agent logging engine
 - EM Agent v7/19/20 Logs
 - EM/ SCCM Agent status messages
 - Error when connecting the agent UI with the service
 - Extend EM Setup Server Log
 - Folder structure EM-Server installation
 - How do filters work?
 - How is the distribution point selected by the agent?
 - How to increase number of computers for OSD tasks manually
 - How to manage SCCM task sequences with EM variables
 - How to perform a manual EM database update
 - New installation with existing database
 - Port Configuration Enterprise Manager
 - PSADK Package: EM-Agent
 - PSADK Package: SQL-Server
 - Restricted number of computers for EM tasks
 - Support Guideline for Ticket Opening
 - Where do the inventory information come from?
 - Which SCCM application areas does the EM support?
 
 
 - Patch Catalog for MEM
- Release Notes
 - Installation requirements
 - Installation and Configuration
 - FAQ
- Certificate validation sites to permit M42 Patch
 - Error "Unable to load DLL 'STLib.dll'" when starting the patch catalog
 - Error Message when installing patches on the client (0x800b0109)
 - Error parsing the Matrix42 Patch Catalog update catalog. Certificate verification failed
 - How to create, export and import a self-signed WSUS certificate
 - M42 Patch supported Products for Windows
 - Patch Catalog Log Files
 - Supported languages for patch data
 - URL exception list
 
 
 - KnowledgeBase
 
 
 - Client Management (Empirum)
 - Endpoint Security
- Release Notes
 - Installation and Configuration
 - Getting Started Guide
 - Administrator Guide
- Synchronizing directory service
 - Create administrators and roles
 - Manage Tenants
 - Activate Products
 - Configure default policies
 - Customize user messages
 - Manage Licenses
 - Manage log files
 - Manage Servers
 - SMTP, proxy and other connections
 - SSL Configuration
 - Manage Windows Firewall
 - AdminTool with User Interface
 - AdminTool commandline
 
 - Modules Guide
 - Agent User Guide
 - Full Disk Encryption Guide
 - Update Guide
 - KnowledgeBase
- EgoSecure Agent drivers
 - EgoSecure FDE vs. Microsoft BitLocker
 - Scope of Secure Audit logging
 - Variants of product activation and their impact on permission profile
 - EgoSecure Agent fails to register on the EgoSecure Server
 - Windows Security Update KB4056892 in connection with EgoSecure Antivirus
 - EgoSecure Agent in connection with Spring Creator Update 1803 for Windows 10
 - Windows Update 1809 in connection with encrypted data
 - Exporting and importing user/computer settings
 - Managing multi-server environment
 - Resolving communication issues between EgoSecure Server and EgoSecure Agent
 - Using EgoSecure Console on several workstations
 - Setting up Application Control to make Empirum the only one trusted installer
 - Showing overlay icons for encrypted files and folders
 - Setting up EgoSecure IntellAct Automation to trigger Matrix42 Workspace Management workflows
 - Activating product licenses
 - Creating Windows memory dump in case of system errors
 - Getting help for technical issues
 - Importing EgoSecure certificate
 - EgoSecure FDE in connection with the update 1709 for Windows 10
 - Hotfix Overview Endpoint Data Protection
 - Hotfix Overview Full Disk Encryption
 - Computer does not boot with Secure Boot enabled
 - Resolving issues after updating old installations to 23.0.3 or newer
 - Troubleshoot wrong authentication code on the Agent
 - Adding Smart Card Logon Certificate to Yubikey Neo
 - SaaS and EgoSecure
 - Supported Ethernet manufacturers for Friendly Network
 - XML import format
 - EgoSecure and usage of Microsoft Azure SQL
 - List of Key Usages supported by FDE smart card authentication
 - EgoSecure Server and Agent Compatibility Overview
 - Registry Key Adjustments to Address Performance Issues
 - Resolve wrong admin assignments in temp permissions reports
 - Resolve individual device permissions which might have been altered by an access request from another tenant
 - Road to a new major Full Disk Encryption version
 
 - Migration Guide
 - EgoSecure Data Protection SaaS
 - Media Repository EgoSecure
 
 
 - Unified User Experience
 - Enterprise Service Management
- Service Management
- Service Catalog Guide
- Starting with Service Catalog
- AD Group Membership
 - Approval Profiles in Service Approval
 - Assigned Assets
 - E-mail notifications in Service Catalog
 - Enrolled Mobile Devices
 - Generic Detection
 - Installed Software
 - Integration with other applications
 - Overview of the Service Catalog features
 - Service Catalog settings
 - Service Demand Detection
 - Service Lifecycle
 - Standard Roles and Permissions
 - Usage of approval and provisioning workflows
 
 - Understanding Service Catalog
- Announcements
 - Catalogs
 - Configuration and properties of combined services
 - Configuration and properties of simple services
 - Orders and bookings
 - Portal categories
 - Service Catalog Dashboard
 - Service Catalog overview
 - Service Catalog Reports
 - Service portfolio
 - Using services as technical targets
 - Walkthrough 1: Configuring a service in the hardware area
 - Walkthrough 2: Configuring a service in the software area
 - Walkthrough 3: Configuring a bundle
 
 - Use Cases in Service Catalog
 - Approvals App
 
 - Starting with Service Catalog
 - Service Desk Guide
- Starting with Service Desk
- Access to actions
 - Access to data
 - Access to navigation items
 - Adding data about employees and assets
 - Asset scope
 - Assigning roles
 - Availability
 - Category scope
 - Closing reasons of a change
 - Configuring Microsoft Azure settings for the E-mail Robot service connection
 - Creating an Operation Level Agreement
 - Creating an Underpinning Contract
 - Creating a service level
 - Creating a Service Level Agreement
 - Creating categories
 - Creating change templates
 - Creating email signatures
 - Creating email templates
 - Creating quick calls
 - Creating roles
 - Creating task templates
 - Defining holidays
 - Defining work times
 - Example 1: basic calculation
 - Example 2: Creation date outside working times
 - Example 3: Moving escalation points to a working day
 - Example 4: Escalation points outside working times
 - Example 5: Service level units in hours and days
 - Example 6: Moving escalation points
 - Example 7: Creation date outside working times, ticket paused
 - Filling out the master data
 - Functional principles
 - Importing mobile devices
 - Phases/statuses of a change request
 - Service Desk global settings and E-Mail Robot
 - Standard roles and permissions
 - Ticket lifecycle
 - What is a Service Level Agreement
 - Workflow-based change management process
 
 - Understanding Service Desk
- AD configuration settings for the Reset Account action
 - Announcement
 - Appointment
 - Automatically apply the tightest Service Level Agreement when updating activities
 - Automatic time tracking
 - Backlog
 - Change request
 - Incident
 - Inheriting ownership for tasks, change requests and problems
 - Knowledge base article
 - Known errors
 - Note
 - Prefilling asset when a ticket is reported
 - Problem
 - Service Desk Dashboard
 - Service Desk Reports
 - Service Level Agreement (SLA), Operation Level Agreement (OLA), Underpinning Contract (UC)
 - Service time profile
 - Task
 - The Send E-Mail action
 - The Take Over action
 - Tracking working time
 - Track activities with new information received
 - Using OLAs to facilitate resolution of activities
 
 - Use Cases in Service Desk
- Accepting an incident
 - Archiving outdated incidents
 - Assigning services
 - Closing an incident
 - Closing a problem
 - Creating an incident
 - Creating an incident with a quick call
 - Creating appointments
 - Creating notes
 - Deleting objects in Service Desk
 - Editing an incident
 - Forwarding an incident
 - Major Incident
 - Managing announcements
 - Managing change requests
 - Managing journal entries
 - Managing knowledge base articles
 - Managing tasks
 - Marking problems as known errors
 - Merging incidents
 - Merging problems
 - Pausing an incident
 - Pausing a problem
 - Reinstalling a computer
 - Repairing services
 - Resetting user accounts for incidents
 - Resolving incidents and service requests
 - Searching for incidents
 - Searching for problems
 - Searching for tickets
 - Service Desk: Mobile Device Management activities
 - Service Desk E-mail Notifications
 - Starting remote support
 - Taking over an incident
 - Unassigning services
 - Working with problems
 
 - Enterprise Queue Management (EQM)
 - Matrix42 Call Tracker
 
 - Starting with Service Desk
 - Self Service Portal Guide
- Starting with Self Service Portal
 - Use cases in Self Service Portal
- Accepting provided services
 - Defining a delegate
 - Managing change requests
 - Managing incidents
 - Managing knowledge base articles
 - Managing mobile devices
 - Managing tickets
 - Monitoring orders
 - Ordering services
 - Ordering services for a group of users
 - Reordering existing orders
 - Repairing services
 - Self Service Portal Reports
 - Returning services
 - Service Approvals: Approving or Declining Orders
 - Service Availability Center (SAC)
 - Sorting services by relevance in Portal
 - Submitting feedback to Matrix42
 - User Profile: managing personal data
 - Viewing announcements
 - Working with the Workplace area
 
 
 - Administration Guide
- Administration and Configuration
 - Integration
- Integration framework
 - Built-in data providers
- Built-in data providers overview
 - How to configure and activate the Empirum connector
 - How to configure LIS-Online Update data provider
 - Matrix42 MyWorkspace
 - MWM AirWatch
 - MWM Silverback
 - Prerequisites for using the Empirum connector
 - Rules for data synchronization
 - SCCM inventory and Enterprise Manager inventory
 - Troubleshooting for Empirum connector
 - Virtual infrastructure, software, and hardware inventory
- How to configure and activate the inventory data providers
 - How to check the inventory results
 - Importing motion history for virtual machines
 - Prerequisites for Citrix XenServer Inventory
 - Prerequisites for Microsoft Hyper-V Inventory
 - Prerequisites for Unix inventory
 - Prerequisites for VMware vCenter Inventory
 - Prerequisites for Windows inventory
 
 
 - Data provider attribute field mapping
- Empirum connector attribute mapping
 - Hyper-V, XenServer and vCenter inventory attribute mapping
 - MDM AirWatch data provider attribute mapping
 - SCCM data provider attribute mapping
 - Silverback data provider attribute mapping
 - Unix inventory data provider attribute mapping
 - Windows inventory data provider attribute mapping
 
 
 - Release Notes
- Database Schema Changes 10.0.2 (LTSB)
 - Database Schema Changes 10.0.x
 - Database Schema Changes 10.1.x
 - Database Schema Changes 11.0.x
 - Database Schema Changes 12.0.x
 - Database Schema Changes 12.1.x
 - Database Schema Changes 25.4.x
 - Database Schema Changes 9.0.x
 - Database Schema Changes 9.1.x
 - Important or Breaking Changes
 - Known Errors
 - Release Notes for Enterprise Service Management and Digital Workspace Platform 10.0 Update 2
 - Release Notes for Enterprise Service Management and Digital Workspace Platform 10.0 Update 3
 - Release Notes for Enterprise Service Management and Digital Workspace Platform 10.1
 - Release Notes for Enterprise Service Management and Digital Workspace Platform 10.1 Update 1
 - Release Notes for Enterprise Service Management and Digital Workspace Platform 11.0
 - Release Notes for Enterprise Service Management and Digital Workspace Platform 11.0.1
 - Release Notes for Enterprise Service Management and Digital Workspace Platform 11.0.2
 - Release Notes for Enterprise Service Management and Digital Workspace Platform 12.0
 - Release Notes for Enterprise Service Management and Digital Workspace Platform 12.0.1
 - Release Notes for Enterprise Service Management and Digital Workspace Platform 12.0.2
 - Release Notes for Enterprise Service Management and Digital Workspace Platform 12.0.3
 - Release Notes for Matrix42 Enterprise 12.1
 - Release Notes for Enterprise Service Management and Digital Workspace Platform 10.0 Update 4
 - Release Notes for Matrix42 Enterprise 12.0.4
 - Release Notes for Matrix42 Enterprise 12.0.5
 - Release Notes for Matrix42 Enterprise 12.1 Update 1
 - Release Notes for Matrix42 Enterprise 12.1 Update 2
 - Release Notes for Matrix42 Enterprise 12.1 Update 3
 - Release Notes for Matrix42 Enterprise 25.4
 - Release Notes for Matrix42 Enterprise 26.1
 - Release Notes for Software Asset and Service Management 10.0
 - Release Notes for Software Asset and Service Management 10.0 Update 1
 - Release Notes for Software Asset and Service Management 9.0 Update 1
 - Release Notes for Software Asset and Service Management 9.1
 - Release Notes for Software Asset and Service Management 9.1 Update 1
 - Release Notes for Software Asset and Service Management 9.1 Update 3 RC1
 - Release Notes for Software Asset and Service Management 9.1 Update 3 (GA)
 - Release Notes for Software Asset and Service Management 9.1 Update 3 RC2
 - Release Notes for Software Asset and Service Management 9.1 Update 3 RC3
 - Release Notes for Software Asset and Service Management 9.1 Update 2
 - Solved Problems 10.0.x
 - Solved Problems 10.1.x
 - Solved Problems 11.0.x
 - Solved Problems 12.0.x
 - Solved Problems 12.1.x
 - Solved Problems 25.4.x
 - Solved Problems 9.1.x
 - Solved Problems 9.0.x
 
 
 - Extensions
- Adobe Product Entitlements (Extension)
- Assigning users to Adobe Product Profiles by using services from Service Catalog
 - Configuring and running the Adobe Product Entitlements data provider
 - Creating the service connection for the Adobe Product Entitlements data provider
 - Release Notes for Adobe Product Entitlements
 - What is the Adobe Product Entitlements add-on
 
 - AIOS Connectivity (Extension)
 - Dependency Graph (Extension)
 - Empirum Service Provisioning (Extension)
 - Field Service Management (extension)
 - Intune Provisioning (Extension)
 - Maintenance and Blackout Windows (Extension)
 - Matrix42 Virtual Support Agent Basic
 - Microsoft 365 License Assignment (Extension)
 - MS Teams Collaboration for Service Desk Agents (Extension)
 - M42 Approvals App for Microsoft Teams
 - Provisioning Workflow - Assign Azure Active Directory Group (Extension)
 - SDDM Data Provider - CI, Service, Dependency Federation (Extension)
- Feature scope and attribute mapping
 - Getting started with SDDM Data Provider - CI, Service, Dependency Federation
 - Working with data imported to Enterprise Service Management
 - Release Notes for SDDM Data Provider - CI, Service, Dependency Federation
 - Adding custom attributes delivered from FireScope into ESM configuration items
 - What is the SDDM Data Provider - CI, Service, Dependency Federation add-on
 
 - Microsoft Teams Approval (Extension)
 - SAP Discovery
 - Performance Analysis (Extension)
 - How to uninstall Template Paris Extension
 - Cloud Control Panel (Extension)
 
 - Adobe Product Entitlements (Extension)
 - Virtual Support Agent (Marvin) Guide
 - Master Data Guide
 
 - Service Catalog Guide
 - Software Asset Management
- ServiceStore Platform Guide
 - Software Asset Management Guide
- Asset Management
- Starting with Asset Management
- Inventory data about devices and infrastructure
 - Managing the asset lifecycle
 - Object model for Asset Management
 - Permissions for navigation items in the Assets application
 - Permissions to actions available in the Assets application
 - Permissions to dialogs available in the Assets application
 - Permissions to previews available in the Assets application
 - Settings for Asset Management
 - What processes can be established in Asset Management
 
 - Understanding Asset Management
- Background processing for asset management
 - Charts in Assets
 - Dashboard in Assets
 - How Asset Management works
 - Identifying imported mobile devices and their users
 - Managing assignment of principal user for computers
 - Monitoring end of life for assets
 - Navigation in Asset Management
 - Report - Asset Inventory
 - Report - Server Documentation
 - Setting dependencies and using the Show Dependencies action
 - UEM Mode
 - What are clusters and storage devices
 - What is an endpoint device
 - What is an environment
 - What is a complex system
 - What is a stock keeping unit
 - What is a workplace
 
 - Use Cases in Asset Management
- Managing ownership of a complex system
 - Managing ownership of a workplace
 - Managing principal user of a complex system
 - Managing principal user of a workplace
 - Managing status of a complex system
 - Managing status of a workplace
 - Merging duplicates and stock forecast for SKUs
 - The Change Status action for endpoint devices
 - The Complete Inventory action for computers
 - The Establish Remote Connection action
 - The Manage Device action for endpoint devices
 
 
 - Starting with Asset Management
 - Contract Management
- Starting with Contract Management
- Hierarchy of contract objects
 - Lifecycle of contracts and contract items
 - Managing Procurement Processes
 - Object model for Contract Management
 - Permissions for navigation items in the Contracts application
 - Permissions to actions available in the Contracts application
 - Permissions to dialogs available in the Contracts application
 - Permissions to previews available in the Contracts application
 - Settings for Contract Management
 - Supporting objects of the Contracts application
 
 - Understanding Contract Management
- Background processing for contract management
 - Charts in Contracts
 - Contract lifecycle and requisition process
 - Dashboard in Contracts
 - Depreciation of asset's costs
 - Handling deletion in Contract Management
 - Managing a master contract
 - Managing a purchase contract
 - Managing a volume license agreement
 - Managing billing data for contract items
 - Managing contract items
 - Planning costs
 - Report - Cost Center/Cost Category Forecast
 - Report - Cost Controlling
 - Report - Cost Planning Details
 - Report - Procurement Profit
 - Requisition process
 - Specifics of contract items of maintenance and professional service
 - What are ledger accounts
 - What is a requisition template
 
 - Use Cases in Contract Management
- Changing status for a master contract
 - Changing status of contracts and contract items
 - Cost Analysis for contract items
 - How to create a requisition
 - Importing cost categories
 - Importing ledger accounts
 - Importing material groups
 - Importing material records
 - Managing business partners
 - Managing payments for a contract
 - Payments' сhart for a сontract
 - Requesting requisitions for software products
 - Requesting requisitions for stock keeping units
 - Saving links to files in a network folder for Contract Management
 - Speeding up creation of new contracts and contract items
 - Synchronizing purchase requisitions
 - Tracking costs for contract items
 - Tracking costs for master contracts, volume license agreements, and purchase contracts
 
 
 - Starting with Contract Management
 - License Management
- Starting with License Management
 - Understanding License Management
- Microsoft SQL Server - license requirements with virtualization
 - Licensing in cluster of hypervisors with automatic load balancing
 - Licensing of multiple versions of same software for same consumer
 - Agentless discovery and inventory
 - Automatic change of license model with downgrades
 - Charts in Licenses
 - Configure remote application usage and platform access tracking
 - Consolidating license requirements for suites
 - Dashboard in Licenses
 - Data object model for license management
 - Examples of software suite consolidation
 - Extent of license model change with downgrades
 - License assignment
 - Background processing for license management
 - License mobility with virtual machines
 - License requirements
 - Logic behind license entitlement
 - Manage compliance with 'concurrent use' license model
 - Notifications about active processes in License Management
 - Object model for License Management
 - Oracle Database Worksheet
 - Permissions for navigation items in the Licenses application
 - Permissions to actions available in the Licenses application
 - Permissions to dialogs available in the Licenses application
 - Permissions to previews available in the Licenses application
 - Predefined User Roles
 - Priorities used when assigning downgradeable licenses
 - Report - Cost Saving Potential
 - Report - Financial Risk Assessment
 - Report - License Inventory
 - Report - Software Compliance
 - Report - Software Usage Saving Potential
 - Settings for License Management
 - Settings relevant for creation of license requirements
 - Single engine activation for License and Asset Management
 - What are fingerprints
 - What are license models
 - What is a license
 - What is a software product
 - What is consolidation of license requirements
 
 - Use Cases in License Management
- Adding base licenses to a license
 - Adding base licenses to a license conversion
 - Apply LIS template to software products
 - Automate license requirements for client access (CAL)
 - Automate license requirements for Matrix42 Enterprise Service Management
 - Changing ownership of a license (transferring a license)
 - Checking for possible entitlement of license requirements
 - Checking usage status and possible entitlements of licenses
 - Compliance status and inventory status of software products
 - Create license requirements for Microsoft Extended Security Updates (ESU)
 - Create license requirements for Software-as-a-Service (SaaS)
 - Create license requirements from remote application usage
 - Create license requirement rules
 - Creating a license from a SKU
 - Creating license requirements manually
 - Dealing with a discontinued LIS template for a software product
 - Defining license requirements for software products
 - Determine license requirements for Oracle Java SE
 - Discover Shadow IT
 - Fixing failed validation of an invalid license
 - Handling the end of maintenance for a license
 - How to improve display of AD groups
 - How to manage entitlements with "educational" licenses
 - How to manage the end of maintenance for software products available in the non-specific version only
 - Identify status inconsistencies for SaaS subscription users
 - Identify Unassigned and Unused SaaS Subscriptions
 - Importing licenses using the standard template
 - License edit form
 - License requirements created from Service Catalog bookings
 - License requirements originating from Active Directory permissions
 - License requirement rules in examples
 - Recognizing commercial software from fingerprints
 - Setting a baseline for software products
 - Setting a license custodian for software products
 - Setting confirmation mode for software products
 - Setting notifications about expiring licenses
 - Set reporting scope for software products
 - Tracking local usage for software products
 - Trend analysis for software products
 - Unused installations for software products
 - Updating a license based on matching SKUs
 - Using license pools to provide licenses and control entitlement
 - Using several license models for a single software product
 - Validation of purchased license when saving changes
 - Viewing the license library for software products
 
 - License Intelligence Service
- Concept and Data Privacy
 - How to disable upload of data during LIS Online Update
 - License Models for Microsoft SQL Server
 - License Models for Microsoft Windows Server
 - License Models for Oracle MySQL
 - License Models for VMware vCenter
 - License Model for Power BI Reporting Server on-premises
 - LIS Premium credit system
 - LIS Premium status report
 - LIS Service Levels
 - Oracle Java Software Recognition
 - Resetting LIS data to Standard Service Level
 - Rules of LIS update for software products
 - Troubleshooting problems with LIS online update
 - Updating License Intelligence Service (LIS)
 
 - SaaS Management
 
 - Master Data
- Starting with Master Data
- How Master Data works
 - Introduction to managing the employees' data
 - Master data about your organization and people
 - Permissions for navigation items in the Master Data application
 - Permissions to actions available in the Master Data application
 - Permissions to dialogs available in the Master Data application
 - Permissions to previews available in the Master Data application
 - Settings for Master Data
 
 - Understanding Master Data
 - Use Cases in Master Data
 
 - Starting with Master Data
 - Adobe Data Provider (Extension)
 - Amazon Web Services Inventory
- Amazon Web Services Inventory attribute mapping
 - Configuring access settings in Amazon Web Services access portal
 - Configuring and running the Amazon VMs Inventory data provider
 - Configuring and running the Amazon Web Services Inventory data provider
 - Release Notes for Amazon Web Services Inventory
 - What is Amazon Web Services Inventory extension
 - Working with the imported cloud resources
 
 - Azure Hybrid Benefit (Extension)
- What is Azure Hybrid Benefit add-on
 - Understanding the grace period of SQL Server licenses assigned to Azure Hybrid Benefit
 - Uninstalling the Azure Hybrid Benefit extension
 - Ensuring compliance of Azure Hybrid Benefit for SQL Server virtual machines and database services
 - Ensuring compliance of Azure Hybrid Benefit for Windows Server
 - Introduction into Azure Hybrid Benefit compliance
 - Release Notes for Azure Hybrid Benefit
 
 - Azure Inventory (Extension)
- Attribute mapping for Azure Inventory data provider
 - Configuration in Azure
 - Configuring and running the Azure Inventory data provider
 - Configuring a Microsoft Azure storage account
 - Creating the service connection for Azure Inventory data provider
 - Registering an application in Azure
 - Release Notes for Azure Inventory
 - Setting permissions for scanning Azure subscriptions
 - Setting permissions for scanning Azure virtual machines
 - Understanding charts for Azure cloud services
 - Uninstalling the the Azure Inventory extension
 - Viewing dependencies for cloud services
 - What data is imported for the cloud services
 - What data is imported for the Windows and Linux virtual machines
 - What is Azure Inventory
 
 - Cloud Cost Management (Extension)
- Getting started with Cloud Cost Management
 - Setup Cloud Costs Data Provider for CSP Contract
 - Connect to Google Cloud Platform
 - Installing and configuring the Matrix42 Cloud Costs data provider
 - Working with teams (cloud tenants)
 - Cross-charging of cloud costs in Service Catalog
 - Cost accounting for cloud resources
 - Release Notes for the Cloud Costs extension
 
 - Empirum Inventory (Extension)
- Empirum Data Provider for 12.1.1 LTSB (Internal)
 - Empirum inventory attribute mapping
 - Empirum Inventory data provider Release Notes
 - How the import from Empirum works
 - Installing and configuring the Matrix42 Empirum Inventory data provider
 - Limitations of the Empirum Inventory data provider
 - Migration from Empirum Connector (legacy)
 
 - Entra Enterprise Applications (Extension)
- Configuring and running the Entra Enterprise Application Inventory data provider
 - Creating the service connection for the Entra Enterprise Application Inventory data provider
 - Release Notes for Entra Enterprise Applications
 - Tracking usage of Entra applications
 - Uninstalling the Entra Enterprise Applications extension
 - What is the Entra Enterprise Applications extension
 
 - Generic Inventory (Extension)
- Getting started with Generic Inventory
 - Introduction to creating a Generic Inventory data collector workflow
 - How to update attributes of the Computer configuration item
 - Sample data collector workflow for Generic Inventory extension
 - Create custom data provider based on Generic Inventory extension
 - Automatic assignment of principal user for imported devices
 - Release Notes for Generic Inventory Data Provider
 
 - IBM Compliance (Extension)
 - Intune Inventory (Extension)
- What is Intune Data Provider
 - What objects the Intune data provider imports
 - Creating the service connection for the Intune data provider
 - Configuring and running the Intune data provider
 - Attribute mapping of the Intune data provider
 - Uninstalling the Intune Integration extension
 - Release Notes for Intune Data Provider
 
 - Microsoft 365 Inventory (Extension)
- What is Microsoft 365 Inventory add-on
 - Creating the service connection for Microsoft 365 Inventory
 - Configuring and running the Microsoft 365 Inventory data provider
 - Working with data imported by the Microsoft 365 Inventory data provider
 - Uninstalling the Microsoft 365 Inventory data provider
 - Attribute mapping for Microsoft 365 Inventory
 - Charts for the Microsoft 365 Inventory
 - Release Notes for Microsoft 365 Inventory
 
 - Oracle Compliance (Extension)
- Archive of Release Notes for Oracle Compliance
 - Collecting data for Java installations
 - Collecting data from Oracle databases
 - Components of Oracle Compliance
 - Employee-based licensing for Oracle Java products
 - Excluding already licensed Oracle Java products from automatic creation of license requirements
 - General information about data collection
 - How to import scan files from a remote folder
 - How to import scan files manually
 - How to setup automatic import of scan files
 - How to use Oracle Compliance
 - Managing Oracle GLAS (Global License Advisory Services) exports
 - Release Notes for Oracle Compliance
 - Running the scripts on Unix/Linux
 - Running the scripts on Windows
 - User-based licensing for Oracle Java products with Named User Plus metric
 
 - SAP Compliance (Extension)
 - Sonar Clarity Integration (Extension)
 - Storage Inventory
 - [Archive] Azure Hybrid Benefit (Extension)
- What is Azure Hybrid Benefit add-on
 - Permissions required for scanning Azure subscriptions
 - Creating the service connection for Azure Hybrid Benefit data providers
 - Configuring and running the Azure Hybrid Benefit data providers
 - Attribute mapping for Azure Hybrid Benefit data provider
 - Ensuring compliance of Azure Hybrid Benefit for Windows Server
 - Understanding the grace period of SQL Server licenses assigned to Azure Hybrid Benefit
 - Uninstalling the Azure Hybrid Benefit extension
 - Release Notes for Azure Hybrid Benefit
 - Ensuring compliance of Azure Hybrid Benefit for SQL Server virtual machines and database services
 
 - [Archive] Oracle Database Inventory (external scanner)
- How to Guides
- Check inventory of Oracle databases step-by-step
 - Configure data providers for Oracle and Datacenter inventory
 - Configure the virtual scan appliance
 - Enable automatic inventory of Oracle databases and datacenter
 - Install scan agents
 - Monitor Oracle database and Datacenter inventory results
 - Scan machines via router
 
 - Implementation Guides
 - Reference
 
 - How to Guides
 - How to Check if an Installed Extension Is Up-to-Date
 
 - Asset Management
 - KnowledgeBase
 
 - FireScope
- Secure Discovery & Dependency Mapping (SDDM)
- Getting Started
 - User Guide
- Attributes
 - Best Practices
 - Blueprints
 - Blueprint Attributes
 - Blueprint Graphs
 - Blueprint Groups
 - Cherwell Integration
 - Cloud Migration Risk Analysis
 - Clusters
 - Configuration Items
 - Credentials
 - Discovery
 - FireScope REST API
- Rest API - IP Groups
 - Rest API – Applying a Blueprint to Configuration Items
 - Rest API – Attributes
 - Rest API – Attribute History
 - Rest API – CI Relationships
 - Rest API – Configuration Items
 - Rest API – Edge Devices
 - Rest API – Getting Started
 - Rest API – Graphs
 - Rest API – Logical Groups
 - Rest API – Retrieving an Element’s Schema
 - Rest API – Service Groups
 - Rest API – Users
 - Rest API – User Communication
 - Rest API – User Groups
 - Rest API – Using the Firefox REST Client Plugin
 
 - Graphical Analysis
 - Graphs
 - Grouping Monitored Assets
 - Intro to SDDM
 - IP Groups
 - Manage Linked Blueprints
 - Matrix42 CMDB Integration
 - Matrix42 Incident Integration
 - Migrating CIs
 - Notifications
 - Reports
 - Run Setup Wizard
 - ServiceNow Integration
 - Service Groups and Dependencies
 - SysObjectIDs
 - User Management
 - Virtual Environment
 
 - Admin Guide
 
 - Service Performance Manager (SPM)
- Getting Started
 - User Guide
- Configuration of Monitored Assets
 - Credentials
 - Data Collection
 - Data Collection Methods
 - Event Management
 - FireScope REST API for SPM
- REST API
 - Rest API- Using the Firefox RESTClient Plugin
 - Rest API – Aggregate Event Definitions
 - Rest API – Applying a Blueprint to Configuration Items
 - Rest API – Attributes
 - Rest API – CI Relationships
 - Rest API – Clusters
 - Rest API – Configuration Items
 - Rest API – Edge Devices
 - Rest API – ESB Transports
 - Rest API – Event Definitions
 - Rest API – Logical Groups
 - Rest API – Maintenance Windows
 - Rest API – Notifications
 - Rest API – Policies
 - Rest API – Retrieving an Element’s Schema
 - Rest API – Retrieving Attribute History
 - Rest API – Service Groups
 - Rest API – Tags
 - Rest API – Tag Elements
 - Rest API – Users
 - Rest API – User Communication
 - Rest API – User Experience Checks
 - Rest API – User Groups
 - Rest API – Visual Controls
 
 - Grouping Monitored Assets
 - How to use Network URLs to create and update service groups
 - Macro
 - Network Traffic
 - Network URL
 - Notification
 - Service Dependency
 - User Management
 
 - Admin Guide
 - Best Practices
 
 - Release Notes
- Release Notes SDDM - Past Versions
 - Release Notes SDDM v4.8.0
 - Release Notes SDDM v4.8.1
 - Release Notes SDDM/SPM v4.8.10
 - Release Notes SDDM/SPM v4.8.11
 - Release Notes SDDM/SPM v4.8.12
 - Release Notes SDDM/SPM v4.8.13
 - Release Notes SDDM/SPM v4.8.14
 - Release Notes SDDM/SPM v4.8.15
 - Release Notes SDDM/SPM v4.8.16
 - Release Notes SDDM/SPM v4.8.2
 - Release Notes SDDM/SPM v4.8.3
 - Release Notes SDDM/SPM v4.8.4
 - Release Notes SDDM/SPM v4.8.5
 - Release Notes SDDM/SPM v4.8.6
 - Release Notes SDDM/SPM v4.8.7
 - Release Notes SDDM/SPM v4.8.9
 - Release Notes SPM - Past Versions
 - Release Notes SPM v4.8.0
 - Release Notes SPM v4.8.1
 
 
 - Secure Discovery & Dependency Mapping (SDDM)
 - FastViewer
- FastViewer webconsole
 - FastViewer extension for ESMP
- Overview
 - Release Notes
 - Installation
 - Configuration
 - How-To (Videos)
- FastViewer extension for ESMP- Ad-hoc Connection via Asset Management
 - FastViewer extension for ESMP - Ad-hoc Connection via Service Desk
 - FastViewer extension for ESMP - French Language Support
 - FastViewer extension for ESMP - Multi Monitor Handling
 - FastViewer extension for ESMP via Asset Management - Cmd
 - FastViewer extension for ESMP via Asset Management - Files
 - FastViewer extension for ESMP via Asset Management - Powershell
 - FastViewer extension for ESMP via Queue Management
 - FastViewer extension for ESMP via Service Desk - Incident
 - FastViewer extension for ESMP via Service Desk - Service Request
 - FastViewer extension for ESMP via Unified Endpoint Management
 - FastViewer extension for ESMP via Asset Management - Desktop
 - FastViewer extension for ESMP via Service Desk - Ticket
 
 - FAQ
 
 - FastViewer Desktop
- Release Notes
- Version 3.28.0009 (macOS)
 - Version 3.29.0016 (macOS)
 - Version 3.20.0067 (Win)
 - Version 3.20.0068 (Win)
 - Version 3.21.0001 (Win)
 - Version 3.22.0002 (Win)
 - Version 3.23.0001 (Win)
 - Version 3.24.0001 (Win)
 - Version 3.25.0001 (Win)
 - Version 3.26.0018 (Win)
 - Version 3.27.0015 (Win)
 - Version 3.27.0017 (Win)
 - Version 3.28.0022 (Win)
 - Version 3.28.0023 (Win)
 - Version 3.28.0031 (Win)
 - Version 3.29.0008 (Win)
 - Version 3.30.0033 (Win)
 - Version 3.30.0036 (Win)
 - Version 3.30.0039 (Win)
 
 - Documentation
 
 - Release Notes
 - FastViewer Server
 - FastViewer Applications Integration
 - FastViewer Mobile Applications
 
 - MyWorkspace
- MyWorkspace Guide
- Configure AD user provisioning for “Remote Desktop Connection” and “Remote App” applications
 - How-To: Configure Dynamic Account Mapping to sync users into a connected AAD
 - Connect Active Directory with MyWorkspace
 - Connect Adobe Creative Cloud with MyWorkspace
 - Connect Matrix42 Service Management to MyWorkspace
 - Connect Microsoft Azure Active Directory with MyWorkspace
 - Getting Started with Amazon Web Services in MyWorkspace
 - Getting Started with the Matrix42 Remote Desktop Gateway
 - Getting Started with ZScaler (Admin) in MyWorkspace
 - Get logs from Internet Explorer
 - HowTo: Add a custom SSL certificate to the Remote Desktop Gateway
 - HowTo: Configure Proxy Exception for Windows Agent
 - HowTo: Configure proxy settings for Active Directory Connector
 - HowTo: Enable multiple sessions for Remote Desktop Services
 - HowTo: Integrate GotoMeeting for Authentication and Provisioning
 - HowTo: Integrate Remote Desktop Services into MyWorkspace
 - HowTo: Setup SSO with your Active Directory (using NTLM)
 - HowTo: Update the Active Directory Connector
 - HowTo: Update the Matrix42 Remote Desktop Gateway
 - HowTo: Use Remote Desktop Gateway with Windows Server 2012 Connection Brokers
 - Integrate Azure Management Portal seamlessly
 - IP-Filtering Limitation: Custom OAuth 2 Service Provider with Resource Owner Flow
 - Manage Groups
 - Network Requirements for Remote Desktop Gateway
 - Network Requirements of the Active Directory Connector
 - Notification
 - Reference: Matrix42 Remote Desktop Gateway Controller Command Line Interface
 - Security Consideration
 - System Requirements of Matrix42 Remote Desktop Gateway
 - Troubleshoot the Active Directory Connector
 - Troubleshoot the Remote Desktop Gateway
 - Video: How to add a Web or SaaS application
 
 
 - MyWorkspace Guide
 
 - Service Management
 - Enterprise Service Management Platform
- Getting Started
- Architecture
 - ESM Platform SaaS
- Concept: Azure AD (native) vs. Azure AD (with MyWorkspace): What's the Difference? Which Should You Choose?
 - Concepts: Integration Framework and Data Providers
 - FAQ: ESM Platform SaaS
 - Getting started with ESM Platform SaaS
 - HowTo: Configuration of Active Directory
 - HowTo: Configuration of Active Directory Federation Services
 - HowTo: Configuration of Azure Active Directory
 - HowTo: Configuration of Azure Active Directory with MyWorkspace
 - HowTo: Integration with Power BI
 
 
 - Installation and Setup
- Hardware Sizing
 - Preparations and Compatibility
 - System Components
 - Installation and Configuration
 - Install the Update
 - Troubleshooting
 - PowerShell Cmdlets
 - Installing Customer Environments on Matrix42 Labs
 - Server Migration Guide
 - Best Practices
 - Creating a Test Environment Based on Production Environement
 - Uninstallation
 
 - SolutionBuilder
- SolutionBuilder Architecture
 - Global System Settings
 - User Interface
- Actions
 - Applications
 - Control Descriptor
- Assign Button Control
 - Attachments Control
 - Choice Control
 - Composite Control Descriptor
 - Container Controls
 - Dashboard Widget (Classic Look)
 - Dynamic Grid
 - Email Descriptors: Literals
 - Enum Picker
 - Grid
 - Grid Controls
 - Hierarchical Picker Control
 - Image Picker
 - Journal
 - Layout Grid
 - List Control
 - Literals
 - Multi Fragment Grid
 - Non Visual Controls: Global Search Manager
 - Non Visual Controls: Dialog Manager
 - Non Visual Controls: E-mail Attachments
 - Non Visual Controls: Message
 - Objects Grid
 - Objects Grid Control
 - Objects Picker Control
 - Object Picker
 - Object Relations Grid
 - Related Objects Picker Control
 - Repeater Control
 - Wizard Manager Control
 
 - Data Query
 - Document Preview
 - Keyboard shortcuts and navigation
 - Layout designer
 - Layout Templates
 - Navigation Items
 - Ownership section
 - Search in UUX
 - Themes
 - User Defined Localization
 - User Interface Personalization
 - New Look Overview
 - Matrix42 Accessibility Statement
 - Managing Dashboards and Reports in New Look
 
 - Services and Processes
 - Data Structure and Data Layer
 - Security
 - Configuration Packaging
 - Solution Builder Samples
- Getting Started
 - Sample: Fleet Management Application
- Build basic Fleet Management Application
 - Car Tracking 1: Introduce Custom Control "Map"
 - Car Tracking 2: Web Service for Tracking Car
 - Car Tracking 3: Car Action "Track on Map"
 - Configuration Package
 - Configuring Application Security
 - Define Fleet Management Data Model and Configuration Project
 - Use Themes to customize Fleet Management application appearance
 - Use Workflow to implement "Report Accident" action
 
 - Solution Builder Development Process
- Setup development environment for SolutionBuilder based applications
 - Folder Structure of the SolutionBuilder based Applications
 - Configure project in SolutionBuilder platform
 - Extending ESM Platform Capabilities: Customization Options and Best Practices
 - Data Object CRUD operations Middleware
 - Localizing Configuration Packages
 - Test Automation of SolutionBuilder applications: Getting Started
 
 - Working with Layout Designer
 
 - INTERNAL USE
 
 - Workflow Designer
 - Workflow Studio
- Workflow Studio
- File Menu
 - Editor
 - Custom Activity Property Designer
 - Delivered Activities
- Matrix42 Workflow Studio: General Workflow Activities
 - Matrix42 Workflow Studio: Basic Activities
 - Matrix42 Workflow Studio: Empirum Activities
 - Matrix42 Workflow Studio: Integration Activities
 - Matrix42 Workflow Studio: Service Catalog Activities
 - Matrix42 Workflow Studio: Service Desk Activities
 - Matrix42 Workflow Studio: VMware Activities
 
 - History
 - Tracking Mode
 
 - Workflows
 
 - Workflow Studio
 - Extension Test Studio
 - Integration
- Business Processes and API Integrations
- API: Generic Data Service
 - How to implement new Business Logic
 - Integration with Power BI
 - Web Services: REST API integration
 - Private SDK API
 - Public API reference documentation
- Close an Incident or a Service request
 - Close a Change Request
 - Close a Problem
 - Close a Task
 - Configuration Package Installation API
 - Create an Incident or a Service request
 - Fragments Data Service: Add Fragment Relation
 - Fragments Data Service: Create Fragment
 - Fragments Data Service: Delete Fragment
 - Fragments Data Service: Delete Fragment Relation
 - Fragments Data Service: Get a list of Fragments
 - Fragments Data Service: Get a list of Fragment Relations
 - Fragments Data Service: Get Fragment data
 - Fragments Data Service: Update fragment
 - Front End Public API
 - Login and Logout
 - Objects Data Service: Delete Object
 - Objects Data Service: Get Object data
 - Object Data Service: Create Object
 - Object Data Service: Update Object
 - Workflow Public API
 
 - Service Connections
- Dropbox Tenant Configuration for Dropbox Service Connection
 - Email settings: Gmail Configuration for Google Workspace Service Connection
 - Email settings: Microsoft Exchange Server and Service Connections
 - Google Drive Tenant Configuration for Google Workspace Service Connection
 - How to build a bidirectional connector based on Service Connections
 - Matrix42 Service Connection
 - OneDrive Tenant Configuration for Microsoft 365 Service Connection
 
 - Web Services: Authentication types
 - Web Services tokens: Generate API Token
 
 - Deep Linking
 - Develop and Register Web Service
 - Digital Workspace World 2020
 - Front-End Workspaces
 - Import
 - Integration Framework and Data Providers
- Activating Data Providers
 - Built-In Data Provider
- Active Directory
 - Microsoft Entra ID Data Provider
 - Azure AD (native) vs. Azure AD (with MyWorkspace): What's the Difference? Which Should You Choose?
 - Configuring Microsoft Entra ID / Microsoft 365 integration with ESMP
 - Configuring Microsoft Entra ID / Microsoft 365 integration with ESMP: Advanced Settings
 
 - Creating a New Data Provider
 - Progress Monitoring for Data Providers
 
 
 - Business Processes and API Integrations
 - Incident Management
 - DevOps Portal
- Analyze how your Extension is used
 - Build & Deploy an Extension with the Matrix42 CLI
 - Build & Deploy an Extension with GitHub Actions
 - Create your first Сontrol as a Community Extension
 - Deleting and Restoring Extensions & Releases
 - Dependencies
 - Enable In-App Purchases for your Extension
 - How to install and configure Matrix42 Extensions Publishing Tools for Azure DevOps
 - How to resign your Release in case of a revoked Matrix42 Developer Identity
 - Installing an Extension
 - Learn more about permissions
 - Learn more about Releases
 - Matrix42 Developer Identities
 - Build & Deploy a Configuration Package with Azure DevOps Pipeline
 - Publish your Extension
 - Sign Releases using your Matrix42 Developer Identity
 - What is a Digital Signature?
 
 - FAQ
- Configuration Projects
 - Data Layer
 - Extension Gallery
 - Layout Customization
 - Licenses
 - Reports (SSRS)
 - Service Layer
 - Update
 - Workers FAQ
- Can a license enabling the Worker Technology help to fix issues with the Workflow Engine after an Update to 10.0.2 or higher?
 - Error message System.Net.Sockets.SocketException: No connection could be made because the target machine actively refused it
 - Error Message: System.ServiceModel.Security.SecurityNegotiationException: Could not establish a secure channel for SSL/TLS with
 - I have the issue that Workflow Studio is not licensed. Do I need the Worker Technology or a license enabling it to solve that?
 - What are the known issues with Workflow Worker in 10.0.2?
 - What can I do if Emails are not sent after the update to 10.0.2?
 - What can I do if the Workflow Studio shows the unhandled exception error message when publishing a workflow?
 - What can I do if Workflows are frozen in status “in a queue” if I have the new Worker Technology enabled and licensed?
 - What can I do if Workflows can not be chosen in Compliance Rule or Engine Activation if I have the new Worker Technology enabled and licensed?
 - What can I do if Workflows that use PowerShell activities can not load 64-bit modules when using new Worker Technology?
 - What is required to switch back from the Workflow Technology to Microsoft AppFabric in my environment?
 - What is required to switch the Workflow Execution Engine to the new Worker Workflow in my environment?
 - What should I do if the Workflow Execution Engine has been automatically changed to the new Worker Technology after saving a Workflow?
 - Why action "Set Execution Engine" shows that my Workflow runs on "Workers" when in Preview it is still "AppFabric"?
 - Will an update activate Worker to execute tasks instead of Data Gateways automatically?
 - Will an update switch all workflows to be executed by the new Worker Technology automatically?
 
 
 - System Diagnostics and Maintenance
 
 - Getting Started
 - Marketplace
- Products and Add-ons
 - Platform
 - Partnership
 
 - Matrix42 internal
 - Matrix42 Intelligence