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Enrolled Mobile Devices

Diagram of Relations Between the Affected CIs:


Required Configuration:

  1. The service uses the MDM Enrollment or AirWatch Enrollment provisioning workflow.
  2. Device Configuration Group (DCG) is defined for the provisioning workflow at the service level.
  3. The DCG contains the related mobile devices.
  4. The mobile devices have a principal user.
  5. The mobile devices have the Active status.


  1. Retrieve the configured Device Configuration Group from service.
  2. Retrieve all mobile devices with the Active status that belong to this DCG.
  3. Retrieve the assigned principal users of the mobile devices.
  4. Retrieve all service bookings (without uninstallation booking) for this service.
  5. Check for all service bookings if the mobile device still belongs to the DCG.
  6. If not, create an uninstallation booking.
  7. If yes, check the combination of the mobile device and the main user within the booking.
  8. If wrong, create an uninstallation booking.
  9. Continue with detection of missing bookings.


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