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Matrix42 Self-Service Help Center

Access to navigation items: Roles 1 - 5

 

Tabulators

Service Delivery Management

Service Catalog Management

Field Service

AD Administration

AD Connector

 

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5

Self Service Portal
Self Service Portal > Home
Self Service Portal > Home > Decide
Self Service Portal > Home > Address Book
Self Service Portal > Workplace
Self Service Portal > Catalog
Self Service Portal > Support

Service Desk

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Service Desk > Collaboration

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Service Desk > Collaboration > Tasks

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Service Desk > Collaboration > Calendar

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Service Desk > Collaboration > Notes

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Service Desk > Incidents

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Service Desk > Change Requests

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Service Desk > Service Level Management

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Service Desk > Service Level Management > Service Level Agreements

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Service Desk > Service Level Management > Operation Level Agreements

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Service Desk > Service Level Management > Underpinning Contracts

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Service Desk > Configurations - - - -
Service Desk > Configurations > Change Templates - - - -
Service Desk > Configurations > Holidays - - - -
Service Desk > Configurations > Service Time Profile - - - -
Service Desk > Settings - -

Service Catalog

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Service Catalog > Home - - - -
Service Catalog > Announcements - - -

Service Catalog > Collaboration

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Service Catalog > Collaboration > Tasks

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Service Catalog > Collaboration > Calendar

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Service Catalog > Collaboration > Notes

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Service Catalog > Orders

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Service Catalog > Bookings

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Service Catalog > Service Portfolio

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Service Catalog > Service Portfolio > Operational Services - - -
Service Catalog > Service Portfolio > Service Pipeline - - -
Service Catalog > Service Portfolio > Retired Services - - -

Service Catalog > Service Catalog

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Service Catalog > Service Catalog > Catalogs

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Service Catalog > Service Catalog > Categories - - -
Service Catalog > Service Catalog > Services - - -

Service Catalog > Service Catalog > Bundles

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Service Catalog > Service Catalog > Groups

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Service Catalog > Service Catalog > Sets

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Service Catalog > Service Catalog > Environments - - -

Service Catalog > Reports

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Service Catalog > Settings

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Master Data

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Master Data > Organization Structure

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Master Data > Organization Structure > Locations

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Master Data > Organization Structure > Cost Centers - - -
Master Data > Settings  - - -
Master Data > Groups - - - -

Administration

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Administration > Integration

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Administration > Integration > Connectors

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Administration > Integration > Data Providers

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Administration > Integration > Domains

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Legend:

• = Permitted

- = Not defined

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