Access to navigation items: Roles 1 - 5
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Tabulators |
Service Delivery Management |
Service Catalog Management |
Field Service |
AD Administration |
AD Connector |
|---|---|---|---|---|---|
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1 |
2 |
3 |
4 |
5 |
| Self Service Portal | • | • | • | • | • |
| Self Service Portal > Home | • | • | • | • | • |
| Self Service Portal > Home > Decide | • | • | • | • | • |
| Self Service Portal > Home > Address Book | • | • | • | • | • |
| Self Service Portal > Workplace | • | • | • | • | • |
| Self Service Portal > Catalog | • | • | • | • | • |
| Self Service Portal > Support | • | • | • | • | • |
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Service Desk |
• |
- |
• |
• |
- |
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Service Desk > Collaboration |
• |
- |
• |
• |
- |
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Service Desk > Collaboration > Tasks |
• |
- |
• |
• |
- |
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Service Desk > Collaboration > Calendar |
• |
- |
• |
• |
- |
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Service Desk > Collaboration > Notes |
• |
- |
• |
• |
- |
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Service Desk > Incidents |
- |
- |
• |
- |
- |
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Service Desk > Change Requests |
• |
- |
• |
• |
- |
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Service Desk > Service Level Management |
• |
- |
- |
- |
- |
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Service Desk > Service Level Management > Service Level Agreements |
• |
- |
- |
- |
- |
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Service Desk > Service Level Management > Operation Level Agreements |
• |
- |
- |
- |
- |
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Service Desk > Service Level Management > Underpinning Contracts |
• |
- |
- |
- |
- |
| Service Desk > Configurations | • | - | - | - | - |
| Service Desk > Configurations > Change Templates | • | - | - | - | - |
| Service Desk > Configurations > Holidays | • | - | - | - | - |
| Service Desk > Configurations > Service Time Profile | • | - | - | - | - |
| Service Desk > Settings | • | - | • | • | - |
|
Service Catalog |
• |
• |
• |
• |
- |
| Service Catalog > Home | - | • | - | - | - |
| Service Catalog > Announcements | • | • | - | - | - |
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Service Catalog > Collaboration |
• |
• |
• |
• |
- |
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Service Catalog > Collaboration > Tasks |
• |
• |
• |
• |
- |
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Service Catalog > Collaboration > Calendar |
• |
• |
• |
• |
- |
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Service Catalog > Collaboration > Notes |
• |
• |
• |
• |
- |
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Service Catalog > Orders |
• |
- |
• |
• |
- |
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Service Catalog > Bookings |
• |
- |
• |
• |
- |
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Service Catalog > Service Portfolio |
• |
• |
- |
- |
- |
| Service Catalog > Service Portfolio > Operational Services | • | • | - | - | - |
| Service Catalog > Service Portfolio > Service Pipeline | • | • | - | - | - |
| Service Catalog > Service Portfolio > Retired Services | • | • | - | - | - |
|
Service Catalog > Service Catalog |
• |
• |
- |
- |
- |
|
Service Catalog > Service Catalog > Catalogs |
• |
• | - | - | - |
| Service Catalog > Service Catalog > Categories | • | • | - | - | - |
| Service Catalog > Service Catalog > Services | • | • | - | - | - |
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Service Catalog > Service Catalog > Bundles |
• |
• |
- |
- |
- |
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Service Catalog > Service Catalog > Groups |
• |
• |
- |
- |
- |
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Service Catalog > Service Catalog > Sets |
• |
• |
• |
- |
- |
| Service Catalog > Service Catalog > Environments | • | • | - | - | - |
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Service Catalog > Reports |
• |
• |
- |
- |
- |
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Service Catalog > Settings |
• |
• | • | • | - |
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Master Data |
• |
• |
- |
• |
- |
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Master Data > Organization Structure |
• |
• |
- |
- |
- |
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Master Data > Organization Structure > Locations |
• |
• |
- |
- |
- |
| Master Data > Organization Structure > Cost Centers | • | • | - | - | - |
| Master Data > Settings | • | • | - | - | - |
| Master Data > Groups | - | - | - | • | - |
|
Administration |
- |
- |
- |
• |
- |
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Administration > Integration |
- |
- |
- |
• |
- |
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Administration > Integration > Connectors |
- |
- |
- |
- |
- |
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Administration > Integration > Data Providers |
- |
- |
- |
- |
- |
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Administration > Integration > Domains |
- |
- |
- |
• |
- |
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Legend: |
• = Permitted |
- = Not defined |