Service Management
Nowadays, (IT) departments are increasingly developing into service providers within their companies, sometimes even beyond company boundaries. However, many companies are not familiar with the value or costs of the range of services they offer. Many companies also find it challenging to provide IT and non-IT services for employees as a self-service (Self-Service Portal). Does this sound familiar to you? Are you interested in automated ITSM workflows, whereby your Support employees carry out software distribution from a console and can process service requests much more quickly? Are you also planning on implementing and automating new business services, service portals, and ITIL® certified service processes in other specialist departments such as HR, Customer Service, and Fleet Management? And can you quickly create, custom-tailor, or expand new data models, views, or processes without programming expertise and in a completely update-proof way?
Matrix42 Service Management is a handy, out-of-the-box solution that creates flexibility for your IT and turns you into a driver of innovation for increased service quality throughout the entire company.
- Service Catalog Guide
- Matrix42 Service Catalog helps you to manage product catalog items, create services and offer them to your Matrix42 Self Service Portal users, as well as process placed orders and provide purchased services.
- Service Desk Guide
- Matrix42 Service Desk is designed to handle the communication of the service provider and its users. The Service Desk allows managing tickets, incidents and service requests submitted from the Self Service Portal, via email or by the Service Desk agents.
- Extensions
- Adobe Product Entitlements (Extension)
- AIOS Connectivity (Extension)
- Dependency Graph (Extension)
- Empirum Service Provisioning (Extension)
- Field Service Management (extension)
- Intune Provisioning (Extension)
- Maintenance and Blackout Windows (Extension)
- Matrix42 Virtual Support Agent Basic
- Microsoft 365 License Assignment (Extension)
- MS Teams Collaboration for Service Desk Agents (Extension)
- M42 Approvals App for Microsoft Teams
- Provisioning Workflow - Assign Azure Active Directory Group (Extension)
- SDDM Data Provider - CI, Service, Dependency Federation (Extension)
- Microsoft Teams Approval (Extension)
- DWP Performance Analysis (Extension)
Troubleshooting & help