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Matrix42 Self-Service Help Center

Solved Problems 12.0.x

 List of solved problems for Software Asset & Service Management 12.0.x including all updates.

Version 12.0.3

Release 12.0.3.3114 (21.02.2024)

Problem Description
PRB36945  Preselected service in a bundle with excluded service
PRB37517  Count function over ""many"" does not consider current node from a structure
PRB37685  Remote Usage Tracking might not parse date from DDC
PRB37760  AD Data Provider - AD group Members (from subdomains) are not more imported after Update to 12.0.2.1236 or 11.0.2.3581
PRB37761  Completely empty e-mails are created leaving out all ticket information
PRB37823  Wrongly set Audience for Parent/Child Search Filter pair causes Application to endlessly load
PRB37831  Fix Person preview for Master data

Release 12.0.3.3107 ( 05.02.2024)

Problem Description
PRB37809  Empty groups are not collected to membership.XML if SPSGenericConnectorConfigurationClassLDAP.OptimizeImport = 1
PRB37567  Advanced search for "technical target" in the Self-Service Portal in "my services" shows error message
PRB37294 GDI truncates milliseconds on date import
PRB37467 EQM Mail Robot Configuration - Category is not taken from the EQM Profile
PRB37644 Mail Robot applies wrong category if it creates a service request with a queue (eqm)

Release 12.0.3.3103 ( Technical Release; 26.01.2024)

Problem Description
PRB37552  Linux OS version is not imported correctly from empirum connector
PRB37325 Wrongly assigned Azure AD accounts to on prem AD groups if on prem AD accounts are synced to Azure AD
PRB35980  Search Filters does not apply to the current user
PRB36122  Obsolete DataQuery.GetRelationItemsCount Webservice and wrong Audience
PRB36126  Setting properties to Hidden is ignored after installing configuration package in another system
PRB36330  "Handle End-of-Maintenance" wizard suggests Software Product with user's ownership while ignoring the correct Company Code
PRB36334  UUX - It is not possible to send e-mails with special characters in the e-mail address
PRB36609  Maintenance Mode "-AdminOnly" doesn`t work via PowerShell
PRB36808  Insert hyperlink to the Self Service Portal into incident-related emails doesn't work with Inform Users when a Ticket is in Progress
PRB36834  SCCM Data Provider imports incorrect network adapters
PRB36875  Workflow Designer - PowerShellActivity - Script Editor change Bool Value Definition allways to UPPER CASE
PRB36883  Customize AD Connector extension
PRB36923  CC in context currency field/ property is not watchable
PRB36925  Source Data in Problems at Import Log Preview contains duplicate data
PRB36971  Error processing Dataset View in Edit mode for Contracts, Applications, Bookings
PRB37027  Own created quick link to navigation item leads to "404 - page not found"
PRB37055  OAuth 2.0 still active though usage of SMTP Authentication checkbox is unclicked
PRB37065  After we changed the SMTP settings to modern authentication, we get the SMTP error Concurrent connection limit exceeded
PRB37088  Wrong error message recommending using AppFabric's tool 'FixWorkflowRehydrationConsole.exe' to recover frozen Worker instances
PRB37111  Changing Dialog view from within an application results in an error
PRB37113  PublicAPI - Fragments.GetRelation - Right Side of Definition does not work for NxM Relation
PRB37145  Unable to save SQL Query with the word "Update" in a SQL data source
PRB37157  Pickup Data Definition:  indistinguishable display name within configuration project while adding data
PRB37178  When executing the Active Directory Data Provider in the action "Monitor import", the finished date is already displayed at startup.
PRB37187  String inline editing field not adjusting according to custom expanded column width in multi fragment grid
PRB37188  Configuration Wizard does not update DatabaseFileStorage-connectionString in PDRDwpConfigurationClass when Changing Database
PRB37221  "Account locked" : After specified amount of failed login attempts while not using automatic unlock option, AD account cannot be unlocked manually for UUX
PRB37239  Deleted AAD Accounts remain active in the UUX if “Skip Import Deleted Objects” option is set to true.
PRB37241  UUX -> Administration - > Global System Settings -> Edit Dialog - DataBase Informations incorrect (show parts of the azure managed instance sql connection string)
PRB37309  ESM - "api/STS/login" and "api/STS/logout" not flagged as public
PRB37317  UUX -> Self Service Portal -> Home -> Management Area -> Order Overview need to be optimized /m42Services/api/orders/ runs under special circumstances in error 500
PRB37378  After a crash of the worker service, workflow instances may hang up
PRB37390  Grid Control does not load column if name contains special characters e.g. brackets ()
PRB37396  Data Provider files in Message Queue folders are not cleaned up after processing fails
PRB37417  Execute Import Definition Wizard may cause malfunction which blocks other import definition executions
PRB37420  Installation fails when using Configuration Package with exported PDRDataQueryClassFilter
PRB37457  OU import runs into an error (no valid parent object!)
PRB37479  Compliance Reconciliation WF may fail on downloading sqllite file due to expired file name cache
PRB37496  Airwatch Data Provider uses deprecated API call for Software Inventory
PRB37507  "Import Monitor" action always shows the result of the first configuration of Data Providers
PRB37525  Rich Text Box Control does not support right click menu in 12.0.1
PRB37574  Azure AD data provider overwrites some attributes in person object but primary account is set to on prem AD account
PRB37577  Attribute "mail" is filled on data collection of AAD data provider even on empty attribute "mail" in Azure
PRB37584  Compliance Reconciliation might fail during database synchronisation
PRB36273  Right click Action of Visual Tracking at Grid does not work
PRB37620  System update for Service Store only fixes core worker, not additional workers
PRB37628  [New Look] Saving the dialog switches the Dialog Tabulator to first one
PRB37629  [New Look] It is hard to find Non Context actions, in case of multiple available
PRB37631  [New Look] the burger menu uses the wrong color for icons
PRB37632  [New Look] Dialog tabs disappear when scrolling
PRB37633  [New Look] Colors in the Themes for New Look makes Corporate Identity hard to follow
PRB37634  [New Look] Navigation based on Structures is loaded only on Reload
PRB37635  [New Look] Filter-panel does not support many filters
PRB37638  New Look:  No Search in Navigation
PRB37639  Workflows stuck (frozen) with bookmark status = 1 (closing) and WFInstance state = 1 (executing)
PRB37640  AD data provider fails on "partial" import:  Cannot get LDAP Entries importing a single label domain
PRB37645  Metering Cloud Customers broken?
PRB37646  Parent Workflow get stuck with blocking bookmarks in spite of completed Sub Workflows
PRB37656  SAML2:  claim source attribut value in matrix42.services.log
PRB37665  [New Look] Display of Structures in the New Look does not support many levels and is not usable
PRB37666  UI auto-switching from new look to default look
PRB37674  Action "Synchronize Server" creates WebServices duplicates with audience restricted to adminstrators
PRB37675  After upgrade the 12.0.2.1202 the customers cannot access Matrix42 UUX
PRB37691  Journal entries do not load after upgrade to 12.0.2.1202 due to wrong fileId reference.
PRB37595  Empirum Inventory Data Provider updates Computers, regardless of LastScanDate
PRB37685  Remote Usage Tracking might not parse date from DDC
PRB37722 SQLLite file processing may runs into an error
PRB37747 usp_LdapConnectorResolveMembership may runs longer to long
PRB37748 After update to 11.0.2.3576 or 12.0.2.1236 Import definition AD: Import Persons [Update Only] may runs into a timeout
PRB37764 Parametrized Filter Expression not correct implemented for mail descriptors
PRB37688 Silverback Connector SQLException - Timeout Error
PRB36400 Incorrect consolidation behaviour in Compliance Company Code
PRB37756 Workflow Health Executor: Parent workflows, which are waiting for a subworkflow, which is paused by delay activity, getting resumed
PRB37748 After update to 11.0.2.3576 or 12.0.2.1236 Import definition AD: Import Persons [Update Only] may runs into a timeout
PRB37644 Mail Robot applies wrong category if it creates a service request with a queue (eqm)
PRB37693 Missing write permission on the Worker folder for Service Account - Worker Installer does not allow to deploy Remote Worker
PRB30601 Workflow Studio: Create Change fails with description set to empty string variable
PRB37655 Compliance Rules unreliable - Email don’t send to the users stored in the license
PRB37621 File storage provider rules are only used for UI interface - the configured rules are not used for background logics

Version 12.0.2

Release 12.0.2.1236 ( 21.12.2023)

Problem Description
PRB37722  SQLLite file processing may runs into an error
PRB37726  Directory Domain  Services Error"
PRB37685  Remote Usage Tracking might not parse date from DDC

Release 12.0.2.1230 ( 30.11.2023)

Problem Description
PRB37027  Own created quick link to navigation item leads to "404 - page not found"
PRB37073  Sometimes Workflows cannot be gotten in unknown causes
PRB37239  Deleted AAD Accounts remain active in the UUX if “Skip Import Deleted Objects” option is set to true.
PRB37241  UUX -> Administration - > Global System Settings ->  Edit Dialog  - DataBase Informations incorrect (show parts of the azure managed instance sql connection string)
PRB37317  UUX -> Self Service Portal -> Home -> Management Area -> Order Overview need to be optimized /m42Services/api/orders/ runs under special circumstances in error 500
PRB37457  OU import runs into an error (no valid parent object!)
PRB37479  Compliance Reconciliation WF may fail on downloading sqllite file due to expired file name cache
PRB37552  Linux OS version is not imported correctly from empirum connector
PRB37574  Azure AD data provider overwrites some attributes in person object but primary account is set to on prem AD account
PRB37584  Compliance Reconciliation might fail during database synchronisation
PRB37599  E-mail Robot skipped checking mailboxes because another request is still running
PRB37613  "Provisioning - Create WF Change Workflow" - "Change Management WF - Assing AD Group"- Timing Problem for Relation Set Tasks
PRB37626  Worker auto update function may cause malfunction of data collector workflows
PRB37646  Parent Workflow get stuck with blocking bookmarks in spite of completed Sub Workflows
PRB37661  Workflowsinstance may not be started correctly and left in a state with instanceID 00000000-0000-0000-0000-000000000000
PRB37667  Some service Icons are not loaded in Self Service Portal
PRB37674  Action "Synchronize Server" creates WebServices duplicates with audience restricted to adminstrators
PRB37691  Journal entries do not load after upgrade to 12.0.2.1202 due to wrong fileId reference.
⁠PRB37700 Addition of Primary Filter in Data Query "Portal Incidents"

Release 12.0.2.1209 ( 06.11.2023)

Problem Description
PRB37177 Custom reports and some default reports are running into timeout and are not displayed
PRB37507 "Import Monitor" action always shows the result of the first configuration of Data Providers
PRB37525 Rich Text Box Control does not support right click menu in 12.0.1
PRB37639 Workflows stuck (frozen) with bookmark status = 1 (closing) and WFInstance state = 1 (executing)
PRB37675 After upgrade the 12.0.2.1202 the customers cannot access Matrix42 UUX

Release 12.0.2.1202 ( 19.10.2023)

Problem Description
PRB37111 Changing Dialog view from within an application results in an error

Release 12.0.2.1197 (Technical Release; 02.10.2023)

Problem Description
PRB37050 When ticket is paused and edited by another user
PRB37065 After we changed the SMTP settings to modern authentication, we get the SMTP error Concurrent connection limit exceeded

Release 12.0.2.1193 (Release Candidate; 26.09.2023)

Problem Description
PRB36290  Image of Panel status is not shown in KB editor control
PRB36396  Knowledge Base (KB) search control shows all versions of articles
PRB36477  Software Products with discontinued LIS templates are flagged with "Updated Template"
PRB36513  Shortcut "Alt+F" interferes with Chrome menu
PRB36628  Missing icons in editor toolbar when enter solution in knowledge base (KB) article
PRB36706  No permissions as non Admin user accessing the "Support -> Knowledge Base" tab in the Self Service Portal
PRB36812  Workflow "ITSM - Assign Queue Sub-workflow" activities could not be loaded
PRB36834  SCCM Data Provider imports incorrect network adapters
PRB36897  Collection ID filter in SCCM Data Provider configuration is ignored
PRB36900  Mail Descriptor - Extra Property based on Enum/ Pickup is not localised
PRB37017  With group filter (“TicketID”) accessing all incident records block the display results
PRB37066  OS info missing in UEM console for several languages
PRB37129  The user "Photo" attribute modified and the image disappeared after calling the service catalog
PRB37186  Opened view options of multi fragment grid overlay with concurrent expanded actions of preview
PRB37191  When rejecting services (Approval Workflow)  the approval-free bundle is booked as "approved
PRB37235  the horizontal scroll bar is disappeared when using the filter button
PRB37271  "User reachable at" field is not saving data when transforming tickets to incidents or service requests
PRB37273  Asset is removed after using action "Transform" in Service Desk
PRB37298  License Management Batch Processing sometimes leads to inconsistent results.
PRB37310  Removing service sets/bundles/groups from a shopping cart is not possible individually.
PRB37313  Can't sign in via AzureAD with Call Tracker
PRB37336  Initial journal entry is empty after being processed by E-Mail Robot if email contains plaintext or plaintext with HTML
PRB37340  SVMActivityClassChange.EntryBy is no longer set to "Catalog Order" by "Provisioning - Create WF Change" WF
PRB37347  MailRobot functionality also loads disabled mailbox configurations and blocks the complete processing if a password cannot be decrypted (The input is not a valid Base-64 string as it contains a non-base 64 character)
PRB37370  Export localization (Export All) exports different languages as shown in grid
PRB37395  Browser crashing on grouping column with vast amount of items in grid view
PRB37419  KB article cannot be created within closing activity in Enterprise Queue Management (EQM)
PRB37445  Inventory Data Providers might stop working during scanning
PRB37459  AAD Data Provider - Filter for "GroupType" not usable/does not work
PRB37464  Service Catalog SSP - Returning single SRV which is part of BND (radio buttons) and SET is not possible
PRB37472  Compliance Reconciliation WF creates License Requirements without ownership of consumer
PRB37493  ESM area - UUX application change and loading Landing Pages take too long - rework service operation for getting actual entity type for Tickets
PRB37513  SSP Service Catalog Shopping Cart - Parent elements with underlying services in the shopping cart cannot be removed if a BND SET or a GRP is added to cart
PRB37515  Follow Up Workflows fail because of PointCollection Error
PRB37534  Wizard "Close Ticket" in version 12.0.1.1145 has no localization in Finish Button Text
PRB37536  Error message on the Self-Service when a simple user open the KB Datasetview
PRB37537  Error message when pausing a ticket after using Send E-mail action
PRB37542  SAML2 function should be extended to include the option of full signing of client requests
PRB37568  Using "resolve" when closing a ticket leads to escalating solution point
PRB37556 Error message when forwarding or closing a ticket/incident/service request while using 'Start Time Tracking wizard automatically'

Version 12.0.1

Release 12.0.1.1174 (21.09.2023)

Problem Description
PRB36834  SCCM Data Provider imports incorrect network adapters
PRB36900  Mail Descriptor - Extra Property based on Enum/ Pickup is not localised
PRB37129  The user "Photo" attribute modified and the image disappeared after calling the service catalog
PRB37298  License Management Batch Processing sometimes leads to inconsistent results.
PRB37459  AAD Data Provider - Filter for "GroupType" not usable/does not work
PRB37472  Compliance Reconciliation WF creates License Requirements without ownership of consumer
PRB37493  ESM area - UUX application change and loading Landing Pages take too long - rework service operation for getting actual entity type for Tickets
PRB37537  Error message when pausing a ticket after using Send E-mail action
PRB37568  Using "resolve" when closing a ticket leads to escalating solution point

Release 12.0.1.1162 (31.08.2023)

Problem Description
PRB36628  Missing icons in editor toolbar when enter solution in knowledge base (KB) article
PRB37271  "User reachable at" field is not saving data when transforming tickets to incidents or service requests
PRB37273  Asset is removed after using action "Transform" in Service Desk
PRB37336  Initial journal entry is empty after being processed by E-Mail Robot if email contains plaintext or plaintext with HTML
PRB37364  On creating Changes and Problems, user's ownership is taken instead of creator's
PRB37445  Inventory Data Providers might stop working during scanning
PRB37464  Service Catalog SSP - Returning single SRV which is part of BND (radio buttons) and SET is not possible
PRB37513  SSP Service Catalog Shopping Cart - Parent elements with underlying services in the shopping cart cannot be removed if a BND, SET or a GRP is added to cart
PRB37515  Follow Up: Workflows fail because of PointCollection Error
PRB37531  GDI fails with Maximum stored procedure, function, trigger, or view nesting level exceeded (limit 32)
PRB37542  SAML2 function should be extended to include the option of full signing of client requests
PRB34963 In Repair Wizard Person selected as Recipient in the Catalog is used as consumer

Release 12.0.1.1145 (31.07.2023)

Problem Description
PRB36628  Missing icons in editor toolbar when enter solution in knowledge base (KB) article
PRB37235  The horizontal scroll bar is disappeared when using the filter button
PRB37504  New UI Look - Bug in Layout Designer > Calculated Fields Editor

Release 12.0.1.1124 (Technical Preview; 03.07.2023)

Problem Description
PRB34539  WT - Wrong translations for types in Tickets By Month List
PRB37444 Matrix42 Application is extremely slow
PRB34600  E-mail addresses with umlauts after @ can not be validated
PRB35080  "Invalid layout item" in e-mail descriptor after attachment control was added.
PRB35762  Field "Unlimited" in Service Level Agreement (SLA) Preview references to the wrong source
PRB35820  Time Tracking stops
PRB36019  Error message(400) when user calls up the order preview with 170 bookings in the SSP.
PRB36623  Knowledgebase:  if language is different from EN search is performed in EN + current language localization
PRB36739  Enterprise Queue (EQM) Activities are shown in the History Tab of a ticket
PRB36772  GetData Acitivty can still be used
PRB36868  Inactive/Deleted users can be chosen in ticket closing dialogs
PRB36910  Closing Task, Problem and Change Wizard do not create a Relation to a KB Article
PRB37151  The object relation grid control displays Non linked entries
PRB37175  Directory Domain Services WF not allowing an Azure account and an on Prem AD account to be members of the same AD group at the same time
PRB37222  Worker cannot not be intialised after hotfix installation due to duplicate entry in PDRDwpConfigurationClass
PRB37230  Not localized comment if using action "assign service" on section "handle related ticket"
PRB37245  Application Usage records (local and remote) may falsely show application as "Not installed"
PRB37256  AD Data Provider changes asset status of Computers regardless of Management Type
PRB37259  [Cloud Update] Setup fails on Service Layer Config step during update of distributed server due to wrong connectionStrings content
PRB37260  [Publish Workflows] Need to be optimized
PRB37267  Remote Usage Tracking agent cannot connect to Citrix DDC via HTTPS
PRB37269  Absolute references in Staging DB Views cause Empirum Connector to fail after renaming of Staging DB
PRB37281  Error during parallel incidents creation in the normal UI
PRB37286  api/ApiToken/GenerateAccessTokenFromApiToken is not flagged as public
PRB37307  Occasionally failing workflows with Point Collection Error
PRB37312  Where Condition in ResolveUnknownInventoryApplication() Code needs to be optimised
PRB37330  Inventory of VMWare vCenter keeps duplicating VMs if UUID is not unique

Version 12.0.0

Release 12.0.0.1073 (09.06.2023)

Problem Description
PRB37267 Remote Usage Tracking agent cannot connect to Citrix DDC via HTTPS
PRB37312 Where Condition in ResolveUnknownInventoryApplication() Code needs to be optimised
PRB36738 Price of individual services as a part of service group is not displayed in shopping cart
PRB37222 Worker cannot not be intialised after hotfix installation due to duplicate entry in PDRDwpConfigurationClass

Release 12.0.0.1070 (19.05.2023)

Problem Description
PRB37332 Inactive users can be selected within close wizard
PRB36121 Assign multiple services at once - Target selection Bug
PRB37269 Absolute references in Staging DB Views cause Empirum Connector to fail after renaming of Staging DB
PRB37330 Inventory of VMWare vCenter keeps duplicating VMs if UUID is not unique
PRB37245 Application Usage records (local and remote) may falsely show application as "Not installed"

Release 12.0.0.1062 (28.04.2023)

Problem Description
PRB37297 Send Mail Action - Descriptor Parameter Ticket and ObjectTypeName are not submitted by the web-service if it's a task, change or problem
MDO403376 Partly invisible UI due to issue with license certificate checks

Release 12.0.0.1060 (12.04.2023) - Release Candidate (for testing only)

Problem Description
PRB37286 api/ApiToken/GenerateAccessTokenFromApiToken is not flagged as public
PRB36940 Changement of ticket category being neglected while closing a problem

Release 12.0.0.1050 (28.03.2023) - Technical Preview (for testing only)

Problem Description
PRB36420 Tree View in Asset Management does not show all workplaces
PRB37042 Worker app can crash when closing workflow application if the worker has a very high load.
PRB37043 Login loops and does not work if a high value is set for session-life time (hours)
PRB37116 Wrong displaying "LongDate" Date Format in previews
PRB37210 Wrong english word in attachment upload control
PRB37265 ESM Installation Wizard shows Matrix42 AG instead of GmbH Copyright
PRB37056 Inform responsible roles or users via email checkbox state within Quick Call Template not correctly taken over by e-mail robot
PRB37095 SDDM Import Data Provider ignores Management Type of Assets
PRB36830 LIS Import LicenseManager\Inbox is not empty after a successful import ( The creator of this fault did not specify a Reason )
PRB36622 Incorrect display of context on layout grids after publishing
PRB36880 When use Image Picker in Multi-Fragment Grid (Form Edit) image is not selectable while uploading
PRB36926 Fullscreen Mode of Source Data in Problems at Import Log Preview hides entries and has no close button
PRB35312 WT- English states are displayed in Notifications panel while user's UI language is German.
PRB35692 Wizard submit button does not work when fragments.delete is used as service operation
PRB35797 UUX Engine Activiation - deleted GDIE and Workflows are still present in the engine activation parameters
PRB35836 Workflow error message - Worker/AppFabric differs and confuces a user
PRB36562 Action context workflow run on Worker Transaction history of changed attribute does not portray user who started action in UUX
PRB36855 Matrix42 Worker Process Crash if in Worfklow PowerShell Activity SQL Connection is not possible / has error
PRB36859 AD Fullimport is not run if LastFullImportRun is far in the past but (LastFullImportRun + FullImportDaysIntervall < Today) is true
PRB36981 Inconsistency of TextType preset and useable length of 16 characters during attribute creation, but in SQL Studio of type
PRB36991 The "HTTPSend" Activity don't store the data from the server nvarchar(max)
PRB37007 Service connection description field accept fixed length characters During attribute creation 'TextType' has fxied length 16.
PRB37030 Getting the Http Response Empty WF not fails when HTTP send activity gets error response
PRB37175 Directory Domain Services WF not allowing an Azure account and an on Prem AD account to be members of the same AD group at the same time
PRB37176 Update to any M42 Version fails if Application is installed on the drive root.
PRB37259 [Cloud Update] Setup fails on Service Layer Config step during update of distributed server due to wrong connectionStrings content
PRB37260 [Publish Workflows] Need to be optimized
PRB37034 Demand Detection cannot be used for the WF "Provisioning - Create WF Change"
PRB37218 Illegal characters in path unprocessed mails by E-Mail Robot when mail subject contains special characters (e.g. vertical bar |) and maximum allowed length of mail is exceeded
PRB37242 UUX -> SelfServicePortal -> Catalog - under special circumstances (Service / Catalog high Count) - objects are loaded slowly
PRB34750 Related incidents/Service Request/ are not closed when close the problem
PRB37282 IMAP configuration problems with Cyrus mailserver
PRB37163 UUX cannot be started because assembly reference error with "Microsoft.Data.Odata" occurs after updating to 11.0.2.3452
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