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Matrix42 Self-Service Help Center

Release Notes for Enterprise Service Management and Digital Workspace Platform 12.0.3

About this Release

If you are updating from a previous version, make sure to understand any important or breaking changes, database schema changes and known issues of this release.

Fixes Revoked Since 12.0.3.3107

Due to issue, solution for 2 product defects revoked:

PRB37290: Active Directory sync removes members of AD groups if OU is renamed in AD

PRB37325: Wrongly assigned Azure AD accounts to on prem AD groups if on prem AD accounts are synced to Azure AD

Solution will be delivered with next updates

Functional Changes

This release provides a couple of functional changes - new features and improvements :

Data Telemetry

In this release, we've implemented data telemetry to capture anonymous usage metrics of our software. This feature strictly collects non-personal data related to the usage and performance of the software, ensuring user privacy is fully respected. This will aid in enhancing future updates and overall user experience.

See the "Supplementary data protection information on the transmission of so-called telemetry data"

Replacing the Data Gateway Technology

The Data Gateways is being replaced with new technology based on the Matrix42 Worker Technology

The migration will happen automatically in the background for all Data Gateways except Remote Data Gateways. Remote Data Gateways have to be replaced until they are discontinued.

A free subset of the Matrix42 Worker Technology is made available to all customers with and without the Digital Workspace Platform (DWP) Subscription with the Q3/2021 Release. No additional license certificates have to be installed.
For Customers with the Digital Workspace Platform (DWP) Subscription additional features are available beyond the ones based on the soon-to-be discontinued technology.

Q2/2020
(10.0.1)
All Data Gateways tasks (except Inventory of Citrix XenServer, Inventory of Microsoft Hyper-V, Inventory of VMware vCenter, LIS - Online Update,  Unix Inventory, Windows Inventory) are running by default on the new Technology.
Q4/2020
(10.0.2)
All new Data Gateway Tasks are being executed in the background automatically with the new Technology.
Q2/2021
(10.1.0)

All Customers are being asked to migrate their Remote Data Gateways to the new Technology. A dedicated help article linked in the Release Notes is being provided as a step-by-step guide.

 

Q3/2021
(10.1.1)

Local Data Gateways are being migrated automatically in the background to the new Technology for all Customers with and without the Digital Workspace Platform (DWP) Subscription. Remote Data Gateways that are not migrated to the new Technology are highlighted in the administrative area, the System Diagnostics, and in the Setup Wizard, but are still supported and will work after the update to 10.1.1.

New installations done with 10.1.1 will fully run on the new technology only. 

Q3/2022
(11.0.1)

The Data Gateway Service is being discontinued and no more supported.

 

Q3/2023
(12.0.2)

The Data Gateway Service will be removed from the product.

All Remote Data Gateways have to be migrated to the new Technology before running an update according to the help article provided with the 10.1.0 Release Notes.

System Metering 

Since 12.0.1 System Metering engine can not be deactivated. In case of been deactivated in the past, System Metering will be automatically turned on during update.

Secure Token Service as a default mechanism for authentication

The Secure Token Service is the only available option for authentication. STS will be automatically enabled for existing installations. There will be no possibility to deactivate the option.  In addition,  Force SSL option will be set. It means that when someone opens the console or the portal with the HTTP URL, they will be redirected to the HTTPS URL.

New Workflow Engine

Matrix42 introduces a new Workflow Engine to execute the Workflows to replace Microsoft AppFabric. Workflows don't have to be adjusted and the migration will happen automatically in the background. For more details please check Workflow Engine.

Workflow activity "Export to SQL Lite" does NOT support Worker technology but AppFabric. This activity is declared as deprecated and will be removed with next release.

The new Technology is based on the Matrix42 Worker Technology. A free subset of the Matrix42 Worker Technology is automatically be made available to all customers with and without the Digital Workspace Platform (DWP) Subscription with the Q3/2021 Release.

No additional license certificates have to be installed.

For Customers with the Digital Workspace Platform (DWP) Subscription additional features are available beyond the ones based on the soon to be discontinued technology.

Q1/2020
(10.0.0)

(Technical Preview) Migration of the Custom Workflows and Custom Workflow Activities should be started. See the Workflows Migration help article for a step-by-step guide.

Q2/2020
(10.0.1)

The new Workflow Engine can be used for Production Systems for Customers with a Digital Workspace Platform (DWP) Subscription.
Microsoft AppFabric is still the default Workflow Execution Engine.

Q4/2020
(10.0.3)
All Workflow Activities provided with the standard Matrix42 products are fully compatible with the Worker Technology. 
Q3/2021
(10.1.1)

The Matrix42 Worker Technology is effectively the standard execution engine for all Workflows.

All Workflows that have compatible Worker Workflow Activities are automatically running on the new Technology for all Customers with and without the Digital Workspace Platform (DWP) Subscription.

Workflows containing incompatible Activities are highlighted in the administrative area, the System Diagnostics, and in the Setup Wizard. Microsoft AppFabric will be still used to execute them as a fallback. See the Workflows Migration help article for a step-by-step guide in case a Workflow is highlighted to you containing Workflow Activities that are not compatible with the new Worker Technology.

For new installations, Microsoft AppFabric is no longer required.

Q3/2022
(11.0.1)

The Workflow Execution Engine based on Microsoft AppFabric is being discontinued and no more supported.

Q2/2024
 

The discontinued Workflow Execution Engine based on Microsoft AppFabric will be removed.

All non-compatible custom Workflow Activities have to be migrated to the Worker Technology before running an update. Workflows containing incompatible Activities are highlighted in the Setup Wizard.

Follow the guide on Workflows Migration to prepare your Matrix42 Systems for the update.

New e-mail Engine for standard e-mail Notifications.

New Email Engine has replaced Alerting Engine. Now the new Email Engine is used by default for processing all standard email notifications defined in the Compliance Rules. These changes are not applied to customized and custom Compliance Rules used in pair with the legacy Alerting Engine.

Please make sure that the customized and custom Email Descriptors are manually adjusted and corresponding Compliance Rules are switched to the new Email Engine as the Alerting Engine will be smoothly discontinued.

 The Alerting module will be discontinued in the following schedule:
 

Q3/2019
(9.1.2)

Default not-customized Mail Notification uses the new Email Engine

Q1/2020

All Compliance Rules are automatically switched to use New Email Engine with the possibility to fallback.
Alerting is part of the delivery, but not maintained. In default Product Alerting keep being used for Compliance Rule Send Email Actions configured in Legacy Console

Q4/2022
(11.0.2)

New Email Engine is the only way to send emails.
Alerting component is being discontinued and no more supported.

Q3/2023 
(12.0.2)

Alerting removed from the product

Learn more on how to adjust Email Descriptors and migrate Compliance Rules to the new Email Engine.

End Of Sales - Classic UI

Since product version 10.0.0 the classic user interface can no longer be installed. However, to ensure backward compatibility, it can still be used on existing installations. In agreement with our support terms and conditions, the classic user interface will be supported until September 2022. After that point in time, the components for classic user interface will be completely removed from product releases.


If you need support or do have any particular questions, please reach out to the Matrix42 product management team.  

March 2020

End of ‘Classic UI – End of Sale’​  - The classic user interface can no longer be installed. 

Q4/2022
(11.0.2)

Classic UI is being discontinued and no more supported.

Q3/2023 
(12.0.2)
Classic UI removed from the product

Internet Explorer (IE) 11 - End of Support

Please note that the Internet Explorer (IE) 11 desktop application will end support for certain operating systems starting June 15, 2022. Customers are encouraged to move to Microsoft Edge with IE mode, Chrome, Firefox etc.

June/2022

Starting June 15, 2022, the IE11 desktop application will no longer be supported.

Dependency Management

Since Enterprise Service Management and Digital Workspace Platform 10.1 changes to the overall handling of dependencies have been applied. In addition to the existing dependency map a new control was implemented which did require changes as well on the old control. To apply all changes please make sure that the new Extension 'Dependency Graph' is installed on your system. The new improved control will allow you to integrate and show dependencies on any CI in your system.

To allow an easier and much more flexible configuration of CI, and later dependency, federation a new data provider is introduced. This new data provider does not make use of the Enterprise Service Bus technology, instead, he is using GDIE and the necessary data provider components in combination with the SDDM API. It can be found in the Matrix42 Extension Gallery.

End of Life - Address Book

Development on the address book, available as an optional item in the Self Service Portal will no longer be continued. The functionality will be set End of Live and removed from the product based on the below timeline.

April 2021

No further development on the address book functionality in Self Service Portal (Fixes will be applied until the functionality is removed).

Q1/2023
(12.0)
All components supporting the Self Service Portal address book will be removed.

Updating from previous versions

Important and breaking changes

Please review important or breaking changes that have been made since your currently installed version has been released.

Known Issues

ID Description
1

License Certificates report & corresponding system diagnostics messages do not consider license metrics other then Managed Users and may show wrong usage information

It appears that new report and new system diagnostics rules related to product licensing does identify all license certificates as Managed Users licenses and may contain wrong usage information.

License metrics like Managed Devices, Managed Users and Devices, Named Users and Concurrent are not supported yet and will be added in the next updates.

Number of available items for every license sometime does not match the contract and will be solved as well in the next updates.

Action items: You don't need to do anything, as report and corresponding system diagnostics are just for information and have not impact to product functionality  - there is no fencing based on usage.

 

2

The Update to 12.0.2 could fail when a folder "WM\Images" exists 
Error
 Cannot create "C:\Program Files (x86)\Matrix42\Matrix42 Workplace Management\WM\Images" because a file or directory with the same name already exists

Workaround: Before starting the Update process move the folder with Images "{App Folder}/WM/Images" to a temporary location, and once the product is successfully updated to 12.0.2 move the images back to the folder.

 

Check if all data providers, that are supposed to be enabled, are actually enabled after updating

Solved Problems

Please check solved problems that are relevant to you since your currently installed version has been released.

Database Schema Changes

Please check database schema changes that have been made since your currently installed version has been released.

Supported Versions

The setup program can be used to update existing installations of product version 8.0.2 or higher. 

Please refer to this article for more information about support status of previous product versions.

Updating from Version 8.1.0.1649

If you are updating from version 8.1.0.1649, you must remove following files from folder <setup folder>\root\web\bin before updating to this version:

  • extensibility.dll
  • update4u.Templates.VS2010.Addin.Workflows.dll
  • update4u.Templates.VS2010.Core.dll

Please note that if you want to update from any version before 8.1.7 directly to a 9.1.x version you need to take an intermediate step to 8.1.7.

Expired Maintenance for Version 10.0

Please note that the maintenance for “Enterprise Service Management 10.0” (latest update version provided is 10.0.4) has expired since general availability of version 11.0.
We strongly recommend that systems with this version are updated to a supported product version as soon as possible (Link: overview about supported versions).

Dependencies with Add-ons

At least following add-ons must be updated for compatibility reasons:

If you have any other add-ons from Matrix42 Marketplace installed, please check compatibility with the corresponding publisher before installing this version.

Long Term Service Branch (LTSB)

Matrix42 Enterprise Service Management and Digital Workspace Platform 11.0.2 is defined as new LTSB available since December 2022.

According to the Matrix42 Terms and Conditions below functionality / features will be shipped but, due to their end of life status, no support will be provided (tickets will not be accepted):

Feature / Functionality Alternative Feature / Functionality
Data Gateway Matrix42 Worker Technology
Microsoft AppFabric - Workflow Execution Matrix42 Worker Technology
Classic User Interface (UI) Matrix42 Unified User Experience (UUX)

Microsoft Internet Explorer 11 (IE11) will as well no longer be supported as it was set End of Life by Microsoft June 15th, 2022.

All other functionalities will follow the LTSB support agreements.

General Information and Resources

Available information and resources about the product:

Technical Information

Make sure to install latest available version, available on product download page on Matrix42 Marketplace (see above) 

Support

If you experience any problems regarding this version, please contact our support team:

Matrix42 Help Desk

Web:  https://support.matrix42.com 
Mail:  helpdesk@matrix42.com
Phone: +49 (69) 667 738 222

General information about Matrix42 support services can be found here: https://www.matrix42.com/en/customer-success/support

Other Resources