Release Notes for Matrix42 Enterprise 12.1 Update 2

Functional Changes

​We are excited to announce the release of Matrix42 Enterprise ITSM/ESM and Platform - 12.1 Update 2, enhancing analytics, service provisioning, identity management, and user experience, enabling smarter service operations and deeper insights into IT and enterprise service management.

Here’s what’s new in this release:

• Service Catalog Insights now offers interactive filtering, drill-down analytics, configuration, and personalization options, providing deeper visibility into service usage, order trends, and cost distribution. The enhanced Reporting Toolkit expands data visualization capabilities with tables, single-value cards, currency conversion, auto-refresh, and map-based reporting, making analytics more flexible, dynamic, and actionable.

• Smart Service Provisioning & Tracking enables independent service provisioning as soon as approvals are completed, reducing delays in multi-item orders. A detailed progress tracker now displays real-time provisioning stages for each service, giving users and administrators better visibility into ongoing processes.

• Optimized Identity & Access Management introduces more flexibility for Entra ID configurations, allowing organizations to skip user imports while keeping accounts, support non-human identities, and synchronize the Manager field. The login experience is streamlined with a single login button for multiple Entra ID tenants, and OpenID Connect support ensures seamless single sign-on for any OIDC-compliant provider.

• UI/UX Enhancements & System Optimization improve security, usability, and system performance. Global Search and Configuration Item lists now fully respect user permissions, ensuring users only see what they are authorized to access. A new theming capability allows different departments to apply customized UI styles. Automated data archiving removes outdated ITSM/ESM records like activities, orders, and approvals, keeping the system fast and efficient. A highly wished improvements for "Information Received" status is also introduced for better tracking of service request communications.

• Multi-Recipient Requests Optimization enhances the user experience when selecting multiple recipients in service requests. Administrators can now define configure service to require dedicate service form, or be not available for Multi-Recipient requests.  They can create custom selection rules, such as requiring all recipients to be from the same department or location. If users attempt an invalid selection, they receive a localized message explaining the restriction, ensuring a smoother and more structured ordering process.

For a full list of features and enhancements, visit our Feature List and/or watch the Release Day video to see the updates in action.

Thank you for choosing Matrix42 Enterprise! We're here to support you on your journey to seamless and effective service management.

Updating from previous versions

Dependencies with Add-ons

If you have any add-ons from Matrix42 Marketplace installed, please check compatibility with the corresponding publisher before installing this version.

Technical Information

• System Requirements
• Hardware Sizing Recommendations
• Installation and Configuration Instructions
• Product Download (Matrix42 Marketplace)

Help and Training

• Online Help Software Asset Management 
• Online Help Service Management
• Online Help SolutionBuilder
• Training Material  (Matrix42 Campus)
• User Forum

Support

If you experience any problems regarding this version, please contact our support team:

Matrix42 Help Desk

Web:  https://support.matrix42.com 
Mail:  helpdesk@matrix42.com
Phone: +49 (69) 667 738 222

General information about Matrix42 support services can be found here: https://www.matrix42.com/en/customer-success/support

Other Resources

• Product Improvement Community (Matrix42 Idea Portal)
• Guideline for Product Usage incl. Maintenance Status (Matrix42 Website)