Solved Problems 12.1.x
List of solved problems for Software Asset & Service Management 12.1.x including all updates.
Version 12.1.3
Release 12.1.3.5658 (11.09.2025)
| Title | Description |
|---|---|
| PRB38820 | HTML Email Text Color Not Adapting to Theme – Visibility Issues in Dark/Light Mode |
| PRB38963 | Daily Mail Robot Outage Caused by Escalation Manager Working Time Calculation Error |
| PRB38991 | System failure of Matrix42 cloud system |
| N/A | Fix for missing System.Diagnostics.DiagnosticSource assembly binding |
Release 12.1.3.5651 (22.08.2025)
| Title | Description |
|---|---|
| PRB38732 | UUX Emails Fail to Send When Boolean Parameter Is Included in Layout |
| PRB38861 | Compliance Rules - Group By Attribute is reset when editing a DD-based CoRu |
| PRB38901 | License Requirement Rule does not remove LRQ for consumers with non-relevant state |
| PRB38940 | Editing Compliances rules based on datadefinitions is not possible |
| PRB38945 | RecalculateAmountComputersRelevantForLicensing method may needs optimization |
| PRB38951 | Remote Usage Agent runs into error if session is tracked without a StartTime |
| PRB38952 | Remote Usage Agent – missing Parameter ""-MaxRecordCount"" |
| PRB38961 | Compliance Reconciliation WF runs into error when export to sqlite db exceeds default http-client timeout |
| PRB38971 | Missing Value Migration of custom Entries in SPSActivityPickupPriority after 12.1.3 Update |
| 505717 | App Server Data Provider Pool loses its Worker (only on containers and for the envs with more than 1 data provider pool) |
Release 12.1.3.5636 (General Availability, 31.07.2025)
| Title | Description |
|---|---|
| PRB38624 | Internal Server errors on displaying tickets (Index was outside the bounds of the array) |
| PRB38686 | Incorrect update of the "tab name" in the header when changing the navigation objects in the new Look - service desk |
| PRB38909 | Preview loading loo long in 12.1.3 at UEM device |
Release 12.1.3.5629 (Technical Release, 22.07.2025)
| Title | Description |
|---|---|
| PRB33432 | UUX: "There is more suitable Service Level Agreement. Click "SET SLA" button to select it." appears for closed tickets too which makes no sense |
| PRB34210 | Rebooking does not consider required services |
| PRB34833 | “Merge” action closes the related Incidents inconsistently |
| PRB35897 | Requestor can return an order for someone else in Self Service Portal |
| PRB36055 | EQM - forward this ticket to a queue recipient will not be removed |
| PRB36504 | Ticket.Create Webservice - Wrong Role Assignment for Incident and Service Request |
| PRB36763 | Dialog/ Wizard Validation does not work if two error messages (message control) become inactive at the same time |
| PRB36789 | EQM - Queue Profile - Managed By should contain only one person |
| PRB36999 | Randomly picked asset in Service Desk when creating a new ticket instead of asset with latest logon |
| PRB37057 | Disabling "Enable History" checkbox does not result in deleting triggers from localized CI tables |
| PRB37081 | Configuration Packaging: added Schema should be uninstalled, when the first installation fails |
| PRB37194 | Bug in Engine Activation Time Zones |
| PRB37341 | View Count in SVMKBArticleClassStatitics does not update for users in everyone role |
| PRB37410 | E-Mail Robot: newly created ticket gets its solution from the solution of the Quick Call |
| PRB37451 | Search Problems: issue regarding being able to call the service operation upon multiple items |
| PRB37824 | The asset is removing from the incident, when using the web services api/incident/update. |
| PRB37849 | Search Task Action has no disabled property in case no input was set |
| PRB37941 | Auto reply mails are falsely being processed by E-Mail Robot due to omitted header and current detection logic |
| PRB37958 | Default Activity related E-Mail Descriptors contain an e-mail link to Service Desk instead of Enterprise Queue Management (EQM) before manually saving |
| PRB37999 | E-Mail Robot: Automatic e-mail replies (OoO e-mails) are processed incorrectly when using Microsoft Graph connection type |
| PRB38065 | E-mail written to an explicitly typed e-mail address is saved in the specified folder but not visible in the navigation item under Services & Processes -> E-mail |
| PRB38088 | Localisations in email descriptor are deleted when editing system language localisation |
| PRB38101 | SSP - Categories in catalog doesn't switch correctly after placin an order for another recipient as logged in user |
| PRB38119 | “Visible in portal” checkbox not working for “Withdraw” journal entry in SPSJournalEntryPickupType |
| PRB38194 | Service Catalog -> "Automated AD group (un)assignment failed" assigned task to enduser/consumer of the booking |
| PRB38197 | Creating tickets and filling out ExtraProperties via Public API Ticket.Create is not possible |
| PRB38239 | Intune extension update fails: Object reference not set to an instance of an object |
| PRB38328 | Journal entries of archived incidents do not load - Error |
| PRB38329 | The demand detection for AD group services is not functioning correctly |
| PRB38354 | CTM automatic renewal by 1 month results in strange and incorrect calculation of expiration date |
| PRB38367 | Ticket attachments change their date to the one on which the ticket was transformed |
| PRB38387 | E-Mail notifications based on date conditions are sent for Purchase Items |
| PRB38441 | Public API: Ticket.Create SLA defined in the request will be ignored for INC and SRQ's |
| PRB38442 | Automatic sync of ownership between person to account may throws error for the portal user |
| PRB38451 | Problems with ticket/fault via the "Search problem" function with the linking of a problem |
| PRB38461 | EQM: Owner does not change when forwarding to a queue |
| PRB38468 | Problems importing VMs from VMWare when using Veeam replicas/CDP (continuous data protection) |
| PRB38480 | SLA solution time calculation logic is incorrect in some cases leading to shortened net solution time available before escalating |
| PRB38503 | [New Look] Service without custom image (i.e. using default image) shines bright in dark theme |
| PRB38513 | Worker data collection jobs are sometimes not completed - Error: The application domain in which the thread was running has been unloaded |
| PRB38531 | Worker section missing from workflow instance preview. |
| PRB38550 | AD GROUP ASSIGNMENTS FROM SERVICE ORDERS ARE REMOVED UNINTENTIONALLY |
| PRB38553 | SSP: Rating of a resolved ticket is not possible |
| PRB38571 | Self Service Portal: incidents which are in status on hold cannot be withdrawn (Column 'OlaReactionTimeEscalated' does not belong to table SPSActivityClassBase) |
| PRB38583 | Filter option "does not contain" does not work as expected - SQL Wildcard Characters |
| PRB38596 | "Umlauts" (ä,ü,ö,ß, Ä,Ü,Ö) are displayed incorrectly or not at all |
| PRB38599 | Global search in Service Desk doesn't find KB articles if the search word is contained in the KB article itself but not in the title |
| PRB38608 | "Failed Compliance Alert" CoRu is triggered before LCM Batch Processing has completed |
| PRB38630 | Customer gets some LCM errors in his HostCommon.log using collateral license requirements |
| PRB38648 | Execution Timeout while generating LIS upload package |
| PRB38649 | Object Picker in "Ticket Dialog" shows assets from current user not from initiator |
| PRB38651 | New Look: horizontal Scrollbar disappears when dataquery finished loading on related objects data table |
| PRB38662 | Inventory of Citrix XenServer detects installed host OS and software incorrectly |
| PRB38673 | orders.CreateOrderFromShoppingCart Description of the operartion is not correct |
| PRB38676 | Airwatch Data Provider has a problem with import definition “MDM: import devices” |
| PRB38682 | Due to infrastructure problems issues can happen while getting extra data within an email generation |
| PRB38688 | LIS Online Update may result in "Input String is in incorrect format" error |
| PRB38693 | Self Service Portal - add ServiceID Property to Service Details Object in Context |
| PRB38696 | Service Catalog -> Technical Target is not queried if the ordered catalog object hierarchy is >2 (e.g. bundle with service with required service that has a technical target) |
| PRB38697 | No LRQ from inventories created while processing with Compliance Reconciliation WF is switched on |
| PRB38700 | New Look Computer Preview: Poor performance under chromium based browsers |
| PRB38703 | Workflow Studio missing binary after WFDesingerStorage deletion. |
| PRB38705 | New Look: Loading of Grid Controls like MultiFragment or Related Objects is much slower in chromium browsers than in Non Chromiums like Firefox |
| PRB38706 | Service with deactivated "Create multiple booking" option, receives the error message "Value cannot be null" while adding service to cart |
| PRB38708 | Windows Inventory "Included Computers" ASQL query can find other Asset types |
| PRB38710 | Missing Function: Custom Database Connectionstrings which where configured in svc\config\connectionstrings.config are not usable anymore |
| PRB38713 | GDIE - Excel Import does not skip table headers |
| PRB38714 | Update - Application Folder Backup fails due to non existing Worker (Core) Log Files |
| PRB38715 | PROCEDURE [dbo].[usp_LdapConnectorAdjustmentNewPersons] slows down customers system extremly |
| PRB38716 | Importing a csv file with a column containing only-numerical strings with leading zeros drops these zeros |
| PRB38722 | System Freeze Caused by Open Transaction and Schema Read Conflict in SPSCommonClassBase |
| PRB38724 | Self Service Portal: Unchecked "create multiple bookings" option in a service - increasing the order amount when adding same service multiple times to cart is not possible |
| PRB38727 | Import ENTRA ID Manager causes "Bad Request" error message on data collection |
| PRB38733 | Action "Assign Service" doesn't consider required services if ordered for several targets (computers) |
| PRB38736 | Print function for HR quick views not available in the new interface. |
| PRB38738 | Vulnerability detected at an used Third-Party Component |
| PRB38739 | Ambiguous match on processing of "AD: Import Person (update only)" -> set up Manager if Manager's deleted and active object have the same DN |
| PRB38762 | CoRu "License requirement confirmation" creates many entries in table "CREventQueueClassBase" which causes excessive growth of M42Production DB |
| PRB38766 | For every version of a KBA a single entry is shown in SSP Featured Articles and Popular Articles |
| PRB38769 | Ordering services in UI language <> ENGLISH creates duplicates in [SVCServiceBookingClassBase-CI] |
| PRB38771 | EQM Dashboard: Data lists show no entries because of localization |
| PRB38775 | LIS Statistics and Licenses Settings error: The conversion of a nvarchar data type to a datetime data type resulted in an out-of-range value |
| PRB38778 | isolated remote usage data that cannot be processed |
| PRB38790 | Rich Text Box Control/ Journal - right click menu does not work anymore in 12.1.2 |
| PRB38797 | Web Service Operation "api/masterdata/changeownsership" is available for everyone |
| PRB38806 | AirWatch Connector fails with error message |
| PRB38811 | Wrong French translation of the English word "State" |
| PRB38816 | SCCM Data Provider's "PostProcessImportedComputers" job might try to process non-computer objects and fails with errror "There is no row at position 0" |
| PRB38837 | Some Application Landing page texts have a missing reference to users name on certain languages |
| PRB38855 | Empirum PowerShell SDK unavailable in containerized environments |
| PRB38866 | Intune integration error with 6 Configuration |
| PRB38871 | Windows Inventory Data Provider uses unsuitable method for detecting user logons |
| PRB38873 | VMWare Data Provider detects wrong Serial Number after update to 12.1.2. |
| PRB38889 | SQLITE Files may not deleted an causing Compliance Reconciliation workflow to fail |
| PRB38906 | Email Descriptor Drag-and-Drop is broken |
Version 12.1.2
Release 12.1.2.5340 (10.07.2025)
| Problem | Description |
|---|---|
| PRB38855 | Empirum PowerShell SDK unavailable in containerized environments (for solution description S. Important Changes) |
| PRB38866 | Intune integration error with 6 Configuration |
| PRB38873 | VMWare Data Provider detects wrong Serial Number after update to 12.1.2. |
Release 12.1.2.5336 (03.07.2025)
| Problem | Description |
|---|---|
| PRB38849 | E-Mail Robot no longer moves and marks e-mails, resulting in duplicate tickets |
Release 12.1.2.5331 (19.06.2025)
| Problem | Description |
|---|---|
| 508782 | Gmail (service connection) to E-mail robot: Script fix for containers |
| 509006 | MSP Login: Sign in from Sub OU not working |
| 508946 | Global search in SSP does not search by service tags in New Look |
Release 12.1.2.5325 (13.06.2025)
| Problem | Description |
|---|---|
| PRB38778 | Isolated remote usage data that cannot be processed. |
| PRB38799 | Manually resuming of stuck workflows with closing bookmarks fails: Object 'xyz.rem' has been disconnected or does not exist at the server |
| PRB38794 | Empirum SDK Workflows with Invoke Powershell fail after update to 12.1.2. |
| PRB38816 | SCCM Data Provider's "PostProcessImportedComputers" job might try to process non-computer objects and fails with error "There is no row at position 0". |
Release 12.1.2.5313 (02.06.2025)
| Problem | Description |
|---|---|
| 505717 | App Server Data Provider Pool loses its Worker (only on containers and for the envs with more than 1 data provider pool) |
Release 12.1.2.5310 (29.05.2025)
| Problem | Description |
|---|---|
| PRB38716 | Importing a csv file with a column containing only-numerical strings with leading zeros drops these zeros |
| PRB38790 | Rich Text Box Control/ Journal - right click menu does not work anymore in 12.1.2 |
| PRB38797 | Web Service Operation "api/masterdata/changeownsership" is available for everyone |
| PRB38630 | Customer gets some LCM errors in his HostCommon.log using collateral license requirements |
| PRB38775 | LIS Statistics and Licenses Settings error: The conversion of a nvarchar data type to a datetime data type resulted in an out-of-range value |
| PRB38762 | CoRu "License requirement confirmation" creates many entries in table "CREventQueueClassBase" which causes excessive growth of M42Production DB |
| N/A | Swedish and Finnish language support |
| N/A | Login Form configuration moved to Fallback Theme |
| N/A | Service Fulfillment & Optimization report in Service Catalog displayed Minutes instead of days for some widgets |
| 503625 | Adding data grid to dashboard does not consider filter by Configuration Item automatically |
| 504498 | Automatically restart Worker on Memory exceeding Threshold |
| 504475 | Metric cards, created from the grouping column, show wrong number after update to 12.1.2 |
| 501405 | Extensive logging imposes overhead on existing logging infrastructure |
| 502549 | Maps Widget stops working in case of too many entries on the map |
| 503984 | Missing Context Menu Button to open Wizard or Dialog in the Layout Designer |
| 502785 | UI Glitch for Metric cards when value is too long |
| 504442 | SignUp doesn't work after update to 12.1.2 |
| 503759 | New Information Received Sound is played also when actor reads the ticket (counter decreases) |
| 502779 | Dashboard with just one item, does not show "+" button; OOTB missing for Assets, Licenses, Contracts |
| 503631 | When actor shares as Widget Instance, Dashboards must be automatically shared with same audience as well |
| 504468 | Announcements widget in SSP shows corrupted layout, when there are links in text present |
Release 12.1.2.5284 (15.05.2025)
| Problem | Description |
|---|---|
| PRB37941 | Auto reply mails are falsely being processed by E-Mail Robot due to omitted header and current detection logic. |
| PRB38648 | Execution Timeout while generating LIS upload package. |
| PRB38662 | Inventory of Citrix XenServer detects installed host OS and software incorrectly. |
| PRB38697 | No LRQ from inventories created while processing with Compliance Reconciliation WF is switched on. |
| PRB38699 | Computer Preview: ActivitiesData DataSource Filter needs to be optimized for bigger systems. |
| PRB38700 | New Look Computer Preview: Poor performance under chromium based browsers. |
| PRB38703 | Workflow Studio missing binary after WFDesingerStorage deletion. |
| PRB38705 | New Look: Loading of Grid Controls like MultiFragment or Related Objects is much slower in chromium browsers than in Non Chromiums like Firefox. |
| PRB38710 | Missing Function: Custom Database Connectionstrings which where configured in svc\config\connectionstrings.config are not usable anymore |
| PRB38713 | GDIE - Excel Import does not skip table headers. |
| PRB38736 | Print function for HR quick views not available in the new interface. |
| PRB38739 | Ambiguous match on processing of ""AD: Import Person (update only)"" -> set up Manager if Manager's deleted and active object have the same DN. |
Release 12.1.2.5251 (GA - 23.04.2025)
| Problem | Description |
|---|---|
| PRB35696 | Action "Manage Principal User" leads to error message in hostcommon.log if no service is assigned to the computer |
| PRB36212 | Extension and improvement of termination calculation for contracts |
| PRB36669 | The same links for ParentActivities / Child Activities for merged tickets |
| PRB37565 | Attached Users are not shown in grid view of archived incidents (extended for archived problems, possibly other activities affected as well) |
| PRB37736 | Service with "Provisioning - Silverback Tag Management" shows error "Failed to create provisioning form" |
| PRB37934 | Error Message when user with only read permissions on incidents adds a journal entry without being involed in the ticket |
| PRB38241 | The panel function in KBAs does not adapt to the selected dark theme, resulting in unreadable white text on a white background |
| PRB38246 | Rich Text Box/ Journal - Pictures are not available when their link is expired (due to snipping tools, etc) |
| PRB38313 | WF activity "Update Object" fails sometimes with Concurrency Exception |
| PRB38355 | "Decide Order" or "Decline All" of a Bundle in an order of a Group containing multiple Bundles leads to declining of whole order |
| PRB38361 | WorkflowStudio Invoke Powershell does pick to many parameters from script |
| PRB38379 | Contract Volume does not immediately get updated when a Contract Item is removed |
| PRB38398 | GROUP BY function disappears in the new look |
| PRB38400 | Error on export fuction iside Multi-Fragment-Grid |
| PRB38420 | Wrong default value in SPSSystemCultureClassBase.Country |
| PRB38431 | HTML Sanatizer may not work correctly when adding several entries into a multifragment table over public api |
| PRB38443 | Opening GDI logs unnecessarily loads all rows |
| PRB38460 | Unsecure Filters: Extra properties created within a datasource getting removed on migration |
| PRB38464 | Running Engine in a sequence: Generic Connector Engine interrupts the sequence |
| PRB38474 | Misconfigured data query columns lead to overall system malfunction and it’s not possible to identify which data query column is at fault. |
| PRB38483 | Wrong DNS names at Ubuntu devices in assets |
| PRB38485 | Assign Service action - Loading Time for Available Catalogs by Org Unit, Location & Cost Center should be optimized |
| PRB38488 | Workflow Activity - Create Task - description field is set with black font color and dark background (modern ui - dark theme) |
| PRB38490 | Google Chrome / Chromium based browsers – Prefered Click Once Browser Extension no longer usable (needed for WF Studio) |
| PRB38495 | Text Editor in Workflow Studio adds white background to variables by default |
| PRB38504 | Sending Mails may can fail on "SMTP The operation has timed out" messages when not retreiving an open SMTP Connection |
| PRB38517 | Service Desk Home using Classic Dashboard shows wrong User First Name in German Language |
| PRB38543 | M365 Inventory - Error code 256 during subscriber import |
| PRB38548 | Principal User Auto Assignment fails when SPSComputerClassLogon contains empty attributes |
| PRB38552 | Worker can fail if an failover of SQL MI occurs |
| PRB38576 | VMWare Data Provider sets "Status for new Computers" for existing VMs |
| PRB38584 | Field labels in Asset dialogs/previews have missing units |
| PRB38600 | Airwatch data provider error 400 |
| PRB38601 | Add to Cart button and service price disappears when Service Preview (Self Service Portal) is saved |
| PRB38606 | Export all does not consider paging function / Increasing "Max allowed entries to be exported from Grid settings" has no effect |
| PRB38610 | ENTRA ID or AD Data Provider Timeouts after Update to 11.0.2.3647 or 12.1.1.4210 - import "AD: import accounts" fails with a timeout |
| PRB38611 | Manual License Requirement creation can be severely delayed |
| PRB38623 | Emails containing Unicode can lead to error "SMTPUTF8 is required, but was not offered by host" at SMTP server |
| PRB38675 | Importing a csv file with a column containing GUIDs generates empty entries |
| PRB38683 | Service Desk: Localization of "Add Item" action in Backlog is misleading in some languages |
| PRB38688 | LIS Online Update may result in "Input String is in incorrect format" error |
| PRB38695 | New Look: Sorting while grouping exits the "All" selection |
| PRB38715 | PROCEDURE [dbo].[usp_LdapConnectorAdjustmentNewPersons] slows down customers system extremly |
| 501198 | Some types are not searchable in SSP with Global Search |
| PRB38432 | GDIEs may break indexes in staging tables by creating and deleting certain attributes |
Version 12.1.1
Release 12.1.1.4377 (LTSB, 04.11.2025)
| Problem | Description |
|---|---|
| PRB38318 | login no longer works properly if several tabs have to be opened with ESM at startup |
| PRB38687 | ESM Shortcuts not working in all browsers | Missing shortcuts in ESM & Documentation |
| PRB38911 | Subfilter Positioning Not Working in Matrix42 Task and Ticket |
| PRB38912 | Incomplete Dialogs saved using ALT+S / CTRL+ALT+S |
| PRB38942 | Empty e-mails are sometimes being sent when doing it in a batch |
| PRB38974 | Assign Service action - Loading Time for Services to high (Search for Service is not showing consistent result, because DataSource is not loaded completly) |
| PRB38999 | Patch State overwritten by "Null" value by Windows Inventory if it was set manually before |
| PRB39020 | [usp_LCM_RecalculateLicenseDemandServerStatistics] can block UI, inspite of snapshot isolation |
| PRB39095 | Workflows can no longer be checked out following installation of 12.1.1.4358 |
Release 12.1.1.4358 (LTSB, 09.10.2025)
| Problem | Description |
|---|---|
| PRB38330 | Advanced Security Enhancement Initiative |
| PRB38410 | E-mail descriptor creates additional non removable string line if it's saved with a localized mx mail literal |
| PRB38460 | Unsecure Filters: Extra properties created within a datasource getting removed on migration |
| PRB38680 | ""Unsaved Data"" Message Appears After Filtering History |
| PRB38686 | Incorrect update of the ""tab name"" in the header when changing the navigation objects in the new Look - service desk |
| PRB38738 | Vulnerability detected at an used Third-Party Component |
| PRB38843 | Service Portal Description - Hyperlink ""Open in current Window"" does not work |
| PRB38859 | Column Filter - moving cursor with arrow keys not possible |
| PRB38873 | VMWare Data Provider detects wrong Serial Number after update to 12.1.2. |
| PRB38880 | Regression in Calendar View after Update 12.1.2.5251 – Tasks only rendered as thin bars instead of full blocks |
| PRB38908 | Automatic spacing for Layout-Grid Container in dialogs is not present in new look |
| PRB38935 | SSP: CatalogServices is loaded twice |
| PRB38938 | Approval Profile Error - Line Manager Approval with ASQL Logic |
| PRB38939 | Calling method AppDomain.Load can cause bad CPU utilization |
| PRB38953 | Performance issue: Parallel workflow XAML loading is impacting VB compiler |
| PRB38963 | Daily Mail Robot Outage Caused by Escalation Manager Working Time Calculation Error |
| PRB38975 | Configuration Projects: 'Adjust Scripts Order' action reports an error if Project contains Layout Objects |
| PRB39013 | New Look - Unified Search Experience displays internal service name as results |
Release 12.1.1.4339 (LTSB, 02.09.2025)
| Problem | Description |
|---|---|
| PRB38503 | [New Look] Service without custom image (i.e. using default image) shines bright in dark theme. |
| PRB38763 | New Look - Improved relevance and result visibility in Unified Search for custom applications. |
| PRB38803 | Search filters do not work correctly in the ""New Look"" in custom applications. |
| PRB38820 | HTML Email Text Color Not Adapting to Theme – Visibility Issues in Dark/Light Mode. |
| PRB38828 | [New Look] Editing another one's query needs refreshing the page to stop the editing mode. |
| PRB38883 | Stability improvements in service action processing. |
| PRB38951 | Remote Usage Agent runs into error if session is tracked without a StartTime. |
| PRB38952 | Remote Usage Agent – missing Parameter ""-MaxRecordCount"". |
| PRB38966 | LIS Data Provider Details field incorrectly shows ""0 records were sent"" for upload. |
Release 12.1.1.4324 (LTSB, 11.08.2025)
| Problem | Description |
|---|---|
| PRB37593 | Disabling of Attachment Office Document Preview does not work |
| PRB38278 | If Workflow Activity Update Object sets main user to computer object, history consolidation does not process it (Tracking not possible) |
| PRB38480 | SLA solution time calculation logic is incorrect in some cases leading to shortened net solution time available before escalating |
| PRB38596 | ""Umlauts"" (ä,ü,ö,ß, Ä,Ü,Ö) are displayed incorrectly or not at all |
| PRB38624 | Internal Server errors on displaying tickets (Index was outside the bounds of the array.) |
| PRB38722 | System Freeze Caused by Open Transaction and Schema Read Conflict in SPSCommonClassBase |
| PRB38724 | Self Service Portal: Unchecked ""create multiple bookings"" option in a service - increasing the order amount when adding same service multiple times to cart is not possible |
| PRB38730 | Display string of the attributes in WF Studio - e.g. in the WF activity ""Get Single Record Data"" are shown in German language after update to 12.1.1.4249 |
| PRB38738 | Vulnerability detected at an used Third-Party Component |
| PRB38769 | Ordering services in UI language <> ENGLISH creates duplicates in [SVCServiceBookingClassBase-CI] |
| PRB38775 | LIS Statistics and Licenses Settings error: The conversion of a nvarchar data type to a datetime data type resulted in an out-of-range value |
| PRB38777 | Dynamic tables no longer editable with v 12.1.1 |
| PRB38778 | isolated remote usage data that cannot be processed |
| PRB38791 | Longer Response/loading Times in SSP When Accessing Bundles and Sets |
| PRB38818 | Archive Activation causes blockings if the system is used 24/7 |
| PRB38824 | Workflow for ""Create WF Change -> Provisioning WF Template - Assign AD Group"" is incorrect (no closing reason ""obsolete"" possible when closing related task) |
| PRB38825 | Responsible user within Automated AD group (un)assignment is wrong - task is assigned to enduser / booking consumer as responsible user instead of the responsible role |
| PRB38842 | Rework E-mail Robot MS Graph API parallel requests considering throttling limitations |
| PRB38866 | Intune integration error with 6 Configuration |
| PRB38871 | Windows Inventory Data Provider uses unsuitable method for detecting user logons |
Release 12.1.1.4293 (LTSB, 19.06.2025)
| Problem | Description |
|---|---|
| PRB34210 | Rebooking does not consider required services |
| PRB38513 | Worker data collection jobs are sometimes not completed - Error: The application domain in which the thread was running has been unloaded |
| PRB38693 | Self Service Portal - add ServiceID Property to Service Details Object in Context |
| PRB38697 | No LRQ from inventories created while processing with Compliance Reconciliation WF is switched on |
| PRB38716 | Importing a csv file with a column containing only-numerical strings with leading zeros drops these zeros |
| PRB38733 | Action "Assign Service" doesn't consider required services if ordered for several targets (computers) |
| PRB38806 | AirWatch Connector fails with error message |
Release 12.1.1.4278 (LTSB, 06.05.2025)
| Problem | Description |
|---|---|
| PRB38468 | Problems importing VMs from VMWare when using Veeam replicas/CDP (continuous data protection) |
| PRB38610 | ENTRA ID or AD Data Provider Timeouts after Update to 11.0.2.3647 or 12.1.1.4210 - import "AD: import accounts" fails with a timeout |
| PRB38651 | New Look: horizontal Scrollbar disappears when dataquery finished loading on related objects data table |
| PRB38675 | Importing a csv file with a column containing GUIDs generates empty entries |
| PRB38705 | New Look: Loading of Grid Controls like MultiFragment or Related Objects is much slower in chromium browsers than in Non Chromiums like Firefox |
| PRB38710 | Missing Function: Custom Database Connectionstrings which where configured in svc\config\connectionstrings.config are not usable anymore |
| PRB38713 | GDIE - Excel Import does not skip table headers |
| PRB38739 | Ambiguous match on processing of ""AD: Import Person (update only)"" -> set up Manager if Manager's deleted and active object have the same DN |
| PRB38799 | Manually resuming of stuck workflows with closing bookmarks fails: Object 'xyz.rem' has been disconnected or does not exist at the server |
Release 12.1.1.4271 (LTSB, 25.04.2025)
| Problem | Description |
|---|---|
| PRB37941 | Auto reply mails are falsely being processed by E-Mail Robot due to omitted header and current detection logic |
| PRB38194 | Service Catalog -> ""Automated AD group (un)assignment failed"" assigned task to enduser/consumer of the booking |
| PRB38571 | Self Service Portal: incidents which are in status on hold cannot be withdrawn (Column 'OlaReactionTimeEscalated' does not belong to table SPSActivityClassBase) |
| PRB38576 | VMWare Data Provider sets ""Status for new Computers"" for existing VMs |
| PRB38601 | Add to Cart button and service price disappears when Service Preview (Self Service Portal) is saved |
| PRB38648 | Execution Timeout while generating LIS upload package |
| PRB38696 | Service Catalog -> Technical Target is not queried if the ordered catalog object hierarchy is >2 (e.g. bundle with service with required service that has a technical target) |
| PRB38699 | Computer Preview: ActivitiesData DataSource Filter needs to be optimized for bigger systems |
| PRB38700 | New Look Computer Preview: Poor performance under chromium based browsers |
| PRB38715 | PROCEDURE [dbo].[usp_LdapConnectorAdjustmentNewPersons] slows down customers system extremly |
| PRB38727 | Import ENTRA ID Manager causes ""Bad Request"" error message on data collection |
Release 12.1.1.4254 (10.04.2025)
| Problem | Description |
|---|---|
| PRB38432 | GDIEs may break indexes in staging tables by creating and deleting certain attributes |
| PRB38543 | M365 Inventory - Error code 256 during subscriber import |
| PRB38606 | Export all does not consider paging function / Increasing "Max allowed entries to be exported from Grid settings" has no effect |
| PRB38611 | Manual License Requirement creation can be severely delayed |
| PRB38623 | Emails containing Unicode can lead to error "SMTPUTF8 is required, but was not offered by host" at SMTP server |
Release 12.1.1.4249 (12.03.2025)
| Problem | Description |
|---|---|
| PRB38543 | M365 Inventory - Error code 256 during subscriber import |
| PRB38606 | Export all does not consider paging function / Increasing "Max allowed entries to be exported from Grid settings" has no effect |
| PRB38623 | Emails containing Unicode can lead to error "SMTPUTF8 is required, but was not offered by host" at SMTP server |
Release 12.1.1.4242 (25.02.2025)
| Problem | Description |
|---|---|
| PRB38241 | The panel function in KBAs does not adapt to the selected dark theme, resulting in unreadable white text on a white background |
| PRB38246 | Rich Text Box/ Journal - Pictures are not available when their link is expired (due to snipping tools, etc) |
| PRB38355 | "Decide Order" or "Decline All" of a Bundle in an order of a Group containing multiple Bundles leads to declining of whole order |
| PRB38398 | GROUP BY function disappears in the new look |
| PRB38485 | Assign Service action - Loading Time for Available Catalogs by Org Unit, Location & Cost Center should be optimized |
| PRB38091 | Intune Provisioning runs, 429 error appears in Logs (Core+Extension for Intune provisioning update required) |
| PRB38270 | Intune Provisioning import is failing due to loop protection (Core+Extension for Intune provisioning update required) |
| PRB38324 | Invalid handling of pathsduring Configuration Package instalaltion/update. Collect PackageInstaller dlls for Setup image |
| 489758 | SSP | Order Summary May Display Previous Order Details Instead of Latest Purchase |
| 488310 | SSP | Categories in Self Service Catalog list are not clickable when Show in Left Panel more activated |
| 430310 | Entra ID and AD data providers now import Manager field. For Entra ID, capability needs to be activated in the Intregration->Data Provider->Configuration->Settings tab manually |
| 490542 | SSP | Multi Recipients Feedback | Multi Recipients feature can be deactivated in Service Catalog Settings |
| 490542 | SSP | Multi Recipients Feedback | Service can be configured to Require Service Form for each Recipient |
| 490542 | SSP | Multi Recipients Feedback | Service can be configured to be Prevented for Multi-Recipient Requests |
| 488508 | SSP | Multi Recipients Feedback | Some orders can be missing in the summary page, in case of too many recipients |
| 473658 | OLA remains the same when Ticket's priority is changed |
| 473870 | Escalation continues when the service request has the status "resolved" |
| 473517 | OLA with another service level is offered in forward wizard |
| 490635 | Export Configuration packages includes the Owner, what make transfer to another System complicated |
| 492216 | Opening a Dataset View from Quick Link resets the menu path. |
| 488673 | Migrate Service configurations with old Assign AD Group provisioning process |
Release 12.1.1.4210 (30.01.2025)
| Problem | Description |
|---|---|
| PRB36016 | Hidden categories are displayed in the Close Task wizard |
| PRB36264 | WF-Studio: Loading time of Description in create task activities should be optimized |
| PRB36270 | SLA Title in English while using other interface languages |
| PRB36652 | Auto replied (oof) messages are not added to journal for Incidents, Service Requests and Tasks |
| PRB36746 | Service Level Agreement (SLA) does not consider Service Type |
| PRB36936 | Favorite list is not displayed due to double favorite entry after transformation of ticket |
| PRB37083 | Quickfilter + Grouping - Number is not displayed correctly |
| PRB37115 | Missing Journal Entry in UUX when changing the category in Service Desk |
| PRB37209 | Copy Announcement action does not copy all localized strings |
| PRB37272 | KB's Restrictions and visibility to the front page of the SSP |
| PRB37654 | Display Indetical strings in all languages except English language display Solved and Resolved |
| PRB37795 | Related Objects no more existent after archiving incidents/tasks/etc. |
| PRB37819 | Internal Server Error when saving a ticket after adding a journal entry and time tracking together |
| PRB37834 | Transform Wizard does not use affected asset and service for SLA Detection |
| PRB37867 | Action ‘Take Over’ is displayed in context menu although status is in progress |
| PRB37872 | No predefined category when reporting an issue from 'My Workspace' |
| PRB37954 | Custom solution text is overwritten by default text when ticket was automatically closed due to response timeout if closing reason resolved was used |
| PRB38063 | Malfunction in the solution field of the knowledge base - "Add knowledge base link" function doesn't work |
| PRB38141 | KB: Table of Contents link does not jump to the heading |
| PRB38147 | Missing log file ServiceUsageDetection.log in Server Logs package |
| PRB38149 | Worker Services does not release TaskProxy Entries from Cache / RAM does not get released |
| PRB38151 | Possible NULL references in License Assignment entries in Warehouse DB |
| PRB38155 | Default Structure for change navigation item in service desk may takes several minutes to load and needs to be optimized for hugh data amounts in spscommonclassbase |
| PRB38167 | Api Call ticket/create: not possible to set Responsible (Recipient) person |
| PRB38172 | CTM: MailSent flags not reset to 0 when new Cancellation or Expiration date is effective in Contract or Contract Item |
| PRB38182 | New Look: Rich Text Box Control Label has no BOLD Format |
| PRB38185 | Hierarchical picker does not work for tier 4 or lower items |
| PRB38187 | FileStorage API security only considers the audience of the main class data definition of a CI |
| PRB38193 | ESM - CoRu "Expire KB Article" doesn't work anymore |
| PRB38202 | The worker stays in update binary status while the application server restarts and worker binary synchronization occurs simultaneously. |
| PRB38222 | AAD data provider does not notice status changes of objects if last collection is older then >30 days of deleted objects |
| PRB38223 | Synchronization of AD group fails and blocks if one or more Account on AD side has been deleted in the meantime. Error Message: There is no such object on the server. |
| PRB38224 | Setting "Do not process deleted objects" in AAD Data Provider prevents correct synchronization of AAD group memberships |
| PRB38240 | WFS: UpdateFragmentsActivity creates empty string instead of NULL |
| PRB38244 | The service desk: the date of some tickets is displayed in wrong format |
| PRB38249 | Windows Inventory - Error: SqlInventoryProvider - Cannot convert value "" to type "System.Version" |
| PRB38250 | Backup Domain Controller from Domain settings is not considered by AD data provider - Cannot get LDAP entries error |
| PRB38269 | New UI/LOOK - Unified Search does not take into account searches IDs (e.g. Service Catalog SVC000001, BND000001, ...) |
| PRB38283 | SMTP fails if mode “Send E-mail And Store in The Database” is selected |
| PRB38293 | Erratous display strings in SPSAssetPickupLicenseValidity |
| PRB38310 | Clickable Headings in Table of Content doesn't work in Knowledge Base Articles |
| PRB38311 | New UX: Dialog opened by an specific action can be overwritten by dialog selector function |
| PRB38320 | Attachment references are created even if files did not upload successfully. |
| PRB38324 | Invalid handling of file paths during Configuration Package installation / update |
| PRB38327 | Silverback Import fails but runs on “Partial success” |
| PRB38330 | Advanced Security Enhancement Initiative |
| PRB38341 | Error occurs when set Audience with this specific data query: "Mobile Devices By Last seen period" |
| PRB38342 | API Call api/change/create execute incorrectly |
| PRB38347 | Updating Third-Party Component |
| PRB38356 | German localization for "Static value" is wrong |
| PRB38362 | Data Query Mobile Devices By Last seen period is faulty |
| PRB38364 | Getting source data re-compiles content widget template |
| PRB38365 | Send E-mail wizard freezes after adding attachment via magnifying glass |
| PRB38366 | Automatic Fingerprint Assignment matching issue due to empty spaces |
| PRB38368 | Count in Grouping View does not show the correct numbers when Keyword Search or Column Filters used |
| PRB38377 | usp_LCM_RecalculateServerMicrosoftCoreValue blocks UI and has long runtimes |
| PRB38380 | E-Mail robot which should create incidents creates duplicate tickets if recipient roles for incidents is not set |
| PRB38381 | Service Portal - Long loading times at SSP launch > 1minute |
| PRB38393 | New Look: Opening a data query preview may result in an "Cannot convert undefined or null to object" error |
| PRB38396 | AD data provider creates person duplicates if AD and AAD data providers is used |
| PRB38405 | Filter position cannot be managed within new look |
| PRB38412 | usp_DW_FactLicenseDemand_Update tries to allocate too much memory and does not run |
| PRB38415 | LicenseManagement.ProcessDemands Fails |
| PRB38437 | Entra ID Dataprovider collects deleted group information even when group import is disabled |
| PRB38464 | Running Engine in a sequence: Generic Connector Engine interrupts the sequence |
| PRB38468 | Problems importing VMs from VMWare when using Veeam replicas/CDP |
| PRB38477 | [New Look] Self Service Portal: Structure is not loading properly (Breadcrumb navigation issue) |
| PRB38487 | Workflow Activity - Create Task Activity adds string “untitled” to summary |
| PRB38411 | Worker Workflow Health Executor is unreliable |
Version 12.1.0
Release 12.1.0.4000 (09.01.2025)
| Problem | Description |
|---|---|
| PRB38269 | New UI/LOOK - Unified Search does not take into account searches IDs (e.g. Service Catalog SVC000001, BND000001, ...) |
| PRB38364 | Getting source data re-compiles content widget template |
| PRB38366 | Automatic Fingerprint Assignment matching issue due to empty spaces |
Release 12.1.0.3996 (05.12.2024)
| Problem | Description |
|---|---|
| PRB37795 | Related Objects no more existent after archiving incidents/tasks/etc. |
| PRB38091 | Intune Provisioning runs, 429 error appears in Logs |
| PRB38149 | Worker Services does not release TaskProxy Entries from Cache / RAM does not get released |
| PRB38269 | New UI/LOOK - Unified Search does not take into account searches IDs (e.g. Service Catalog SVC000001, BND000001, ...) |
| PRB38270 | Intune Provisioning import is failing due to loop protection |
| PRB38347 | Vulnerability detected at an used Third-Party Component |
| PRB38381 | Service Portal - Long loading times at SSP launch > 1minute |
| PRB38396 | AD data provider creates person duplicates if AD and AAD data providers is used |
| PRB38412 | usp_DW_FactLicenseDemand_Update tries to allocate too much memory and does not run |
Release 12.1.0.3986 (14.11.2024)
| Problem | Description |
|---|---|
| PRB37083 | Quickfilter + Grouping - Number is not displayed correctly |
| PRB38063 | Malfunction in the solution field of the knowledge base - ""Add knowledge base link"" function doesn't work |
| PRB38172 | CTM: MailSent flags not reset to 0 when new Cancellation or Expiration date is effective in Contract or Contract Item |
| PRB38185 | Hierarchical picker does not work for tier 4 or lower items |
| PRB38222 | AAD data provider does not notice status changes of objects if last collection is older then >30 days of deleted objects |
| PRB38269 | New UI/LOOK - Unified Search does not take into account searches IDs (e.g. Service Catalog SVC000001, BND000001, ...) |
| PRB38310 | Clickable Headings in Table of Content doesn't work in Knowledge Base Articles |
| PRB38365 | Send E-mail wizard freezes after adding attachment via magnifying glass |
| PRB38377 | usp_LCM_RecalculateServerMicrosoftCoreValue blocks UI and has long runtimes |
| PRB38380 | E-Mail robot which should create incidents creates duplicate tickets if recipient roles for incidents is not set (12.1.0.3959) |
| 477369 |
Predefined previews may fail to load because conflicting with Custom ones, in case entity data source for same CI in same Application is in use (New Look). |
| 477146 | Global Search may not show results, when using Filter All. (New Look). |
| 476790 | Reported Activities by Category per month may work slowly in case of big number of activities (New Dashboards). |
| 467288 | Missing "And/OR" between groups in Create Filter. |
| 477574 | Data query error for Incident manager in New Service Desk dashboards. |
| 478048 | All dashboards may show error when someone deletes Navigation (also custom one) for Dashboards with already configured Widgets. |
| 477642 | Error may occur while processing update script '02-120-0396_loc_SVCSlaTypeT9n, when predefined Service Level Agreement were deleted. |
Release 12.1.0.3959 (GA; 17.10.2024)
| Problem | Description |
|---|---|
| PRB38263 | Switching between applications takes time |
| PRB36364 | Pickup DD Currency - prices are rounded if changing certain values |
| PRB36747 | Wrong variable in Email Descriptor "Automatically remind Deciders of open Approvals" for UI in German |
| PRB36959 | Fingerprints, classified from a Software Product, may get reset by LIS Updates |
| PRB37263 | Task preview error ‘’ SvcServiceFormBase do not contains the attribute Expression-ObjectID’’’ |
| PRB37433 | Skins cannot be used correctly when font and size adjustments were done in mail descriptor directly |
| PRB37454 | Layout artifacts and localizations persists in database after deleting the related mail descriptor |
| PRB37728 | Mail attachments are missing if parameter is configuration element instead of data definition |
| PRB37737 | The closing of change requests does not close the associated service request |
| PRB37806 | Possibility to set ownership manually during creation of Task/Change/Problem is limited |
| PRB37845 | Error when opening close change wizard on a change created over a Service Request |
| PRB37851 | Return Bookings Wizard problem when executed by a cost center manager |
| PRB37852 | Statefilter when selection a technical target is confusing (shows not only states from assets) |
| PRB37959 | A problem with attribute of decimal type in Pickups. Data in decimal fields get rounded and lose their decimal part |
| PRB37993 | New Look: Number of Items moves under the page arrows even if there is enough space before it |
| PRB37994 | New Look: Grid bottom contain used space at full screen mode |
| PRB38012 | Inventory of VMWare vCenter does not recognize vSphere installations and other license-relevant features of ESXi hosts |
| PRB38057 | Order placed under 11.0.2 version showing no quantity in the approval areas |
| PRB38097 | License Manager Demand Reconciliation Workflow - Increase Timeout of HTTP Request to Download created File |
| PRB38100 | 'New Look' Grid issue by Enabling Column Filters |
| PRB38102 | Service Level Agreement (SLA) Object Picker at Task Dialog does not contain a Filter |
| PRB38122 | The Keyword search columns (UnChecked) cause slowness (performance issue) for customized Data Query |
| PRB38128 | Apply action for Themes is not visible |
| PRB38132 | Demand Detection - Cannot cast DBNull.Value to type 'System.Guid' error message when data set is incomplete |
| PRB38134 | Inability of the Worker engine to reestablish a connection after an unexpected loss of connection |
| PRB38139 | LCM Batch Processing script for removing AD-Group-based LRQs might run into timeouts |
| PRB38140 | Exporting data to a CSV file creates an additional comma at the end |
| PRB38149 | Worker Services does not release TaskProxy Entries from Cache / RAM does not get released |
| PRB38154 | The List of errors exists in worker server logs |
| PRB38157 | Service Catalog -> OverView -> Orders per Month leads to performance issues |
| PRB38173 | All Services in bundle are decline during an automatic approval process, even though bundle has approved |
| PRB38176 | LIS DP error ‘’There was no endpoint listening’’ |
| PRB38189 | Simple Transactions should be retried in case there is a temporary infrastructure blocking/ problem |
| PRB38199 | Empty entries in M42Archive database |
| PRB38238 | "Assign Service" action - Loading Time > 30 Sec if Technical Target or Service Form is set on service |
| PRB38247 | Full Text Search Actions for searching activities can cause high memory usage in large systems |
| PRB38256 | Incomprehensible German localization of checkbox "Inherit Task/Change/Problem ownership from User" in Service Desk Global System Settings |
| PRB38281 | Worker crashed after workflow application disabled/died couple of times |
| PRB38290 | Audience of SPSActivityClassBase Default Data Query is too strict |
| PRB38292 | 100% CPU utilization after displaying group assignments ("Show Audience") in data queries |