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Matrix42 Self-Service Help Center

Release Notes for Software Asset and Service Management 9.1 Update 3 (GA)

About this Release

Functional Changes

This release provides a couple of functional changes - new features and improvements - listed here


Software Asset Management

  • Support for LIS Premium
  • Configurable notification on upcoming expiration of subscription license.
  • Support covering unlimited update license with limited base license.
  • Disable creation of License Requirements from assigned Fingerprints.
  • Priorities with license downgrades.
  • High-Performance creation and consolidation of License Requirements.

Service Management

  • Skills Management
    • Enable skills configuration in User Profile.
    • Skills Management Area.
    • Assign Skills to Work Items, Categories or Activities.
    • Assign Skills to Users.
    • Assign Skills to Teams.
  • Azure Active Directory Data Provider (Technical Preview).
    • Import of accounts and creation of users.
    • Import of groups.
    • Assignment of accounts to groups.

Known Issues

Editing Software Products using Classic User Interface

If you are using Software Asset Management with classic (legacy) user interface, license requirement may be deleted unexpectedly.

If a software product is edited using the Classic User Interface and the status drop-down control shows "please select value" when you save, all license requirements related to this software product will be deleted. 

We commend that you set the status for all reported software products to a valid value before updating to this version. 

VMware Inventory 

It's required to use at least VMware PowerCLI 11.4 with data provider "VMware Inventory" due to issues identified in previous versions  (link to online help).  This applies not only to VMware Inventory data provider but also to VMware workflow activities.

Mobile Browser Issue

Due to the latest updates on mobile versions of Chrome (73.x) and Safari using iOS 12.1.4 application, buttons might not be visible in dialogs and forms. Firefox 15.0 (13894) might be used on mobile devices until Matrix42 is providing a hotfix to solve the problem.

Desktop versions of the mentioned browsers are not affected.

This issue affects all currently supported versions of Matrix42 Software Asset & Service Management. 

AirWatch 8.0

This information is only relevant when updating from product versions earlier than AirWatch 8.0.

Because of technical restrictions of the AirWatch REST API, SIM cards can currently be identified only by phone number. This can lead to mismatches (wrong assignments) because of ambiguities in approximately 20% of cases. As a temporary workaround, we offer the possibility to switch off mapping of SIM cards directly in the Data Provider settings. This issue requires changes in the AirWatch software. We are currently communicating with responsible owners at AirWatch to have this problem resolved as soon as possible. We want to continue providing full SIM card reconciliation in future product versions. We apologize for any inconveniences. 

Customized LDAP Workflows

Customized LDAP workflow can be broken because of the breaking change in execution contract of the LDAP: Import Groups and LDAP: Membership import definitions. Because of the additional input parameter DomainId to these GDIEs, the ExecuteGDI workflow activity in the customized LDAP workflow does not meet the input contract and fails the workflow execution.

Set up the DomainId parameter for Execute GDI Sequence activities with names GDIE Group and GDIE Membership to solve this issue.


Important Announcements

In one of the next releases "Mobile Device" will be merged into configuration item "Computer". 

As for the standard product, all necessary changes will be made automatically preserving all your data. However, if you have any customizing around "Mobile Device" in your environment, you will need to review and possibly adjust them regarding:

  • Data definitions
  • Import definitions
  • Compliance rules
  • Workflows
  • User Interface
  • Search Queries

New e-mail Engine for standard e-mail Notifications.

New Email Engine has replaced Alerting Engine. Now the new Email Engine is used by default for processing all standard email notifications defined in the Compliance Rules. These changes are not applied to the customized and custom Compliance Rules used in pair with the legacy Alerting Engine.

Please make sure that the customized and custom Email Descriptors are manually adjusted and corresponding Compliance Rules are switched to the new Email Engine as the Alerting Engine will be smoothly discontinued.

 The Alerting module will be discontinued in the following schedule:

Q3/19 (9.1.2)

Default not-customized Mail Notification uses the new Email Engine


All Compliance Rules are automatically switched to use New Email Engine with the possibility to fallback.
Alerting is part of the delivery, but not maintained.


Alerting fully removed from the Product

Learn more on how to adjust Email Descriptors and migrate Compliance Rules to the new Email Engine.

Change in provisioning workflows

Please note that with release of Matrix42 Software, Assent & Service Management 9.1.3 below workflows have been migrated from using the old legacy engine to be executed on our current workflow engine based on Microsoft App-Fabric.

Below table lists the names of the new workflows:

Legacy workflow New workflow
Provisioning - Assign AD group Change Management WF - Assign AD Group
Provisioning - Assign Asset from Stock Change Management WF - Assign Asset from Stock
Provisioning - Create Task Create Task - Provisioning WF Template
Provisioning - Execute Script Execute Script - Provisioning WF Template
Provisioning - Send E-Mail Send Mail - Provisioning WF Template
Provisioning - Create Change Provisioning - Create WF Change 
Provisioning - Install Software w. SCCM Provisioning - Install Software with SCCM
Provisioning - Install Software w. EM Provisioning - Install Software with EM

More details can be found on our in the according article.

The legacy workflow engine will be discontinued once the last workflow ‘Provisioning - Install Software w. Empirum’ was migrated and our new workflow workers are released to be used in productive environments (most likely end of Q1/2020).

Below table is as well a reference of already migrated approval workflows:

Legacy workflow New workflow
Approval - 0 Step (Automatic Approval) removed
Approval - 1 Step (Catalog Responsible) 1 Step Approval (Catalog Responsible)
Approval - 1 Step (Cost Center Decider) 1 Step Approval (Cost Center Manager)
Approval - 1 Step (Default Role) 1 Step Approval (Default Role)
Approval - 1 Step (Service Owner) 1 Step Approval (Technical Service Owner)
Approval - 2 Step Approval 2 Step Approval (Cost Center Manager, Catalog Responsible)
Approval - 3 Step Approval 3 Step Approval (Cost Center Manager, Catalog Responsible, Technical Service Owner)

Updating from previous versions

Important and Breaking Changes

Please review important or breaking changes that have been made since your currently installed version has been released.

Solved Problems

Please check solved problems that are relevant to you since your currently installed version has been released.

Database Schema Changes

Please check database schema changes that have been made since your currently installed version has been released.

Supported Versions

The setup program can be used to update existing installations of product version 8.0.2 or higher. 

Updating from Version

If you are updating from version, you must remove following files from folder <setup folder>\root\web\bin before updating to this version:

  • extensibility.dll
  • update4u.Templates.VS2010.Addin.Workflows.dll
  • update4u.Templates.VS2010.Core.dll

Please note that if you want to update from any version before 8.1.7 directly to a 9.1.x version you need to take an intermediate step to 8.1.7.

Expired Maintenance for Version 8.1

Please note that with general availability of version 9.1 the maintenance for “Workspace Management 8.1” (latest update version provided is 8.1.4) has expired. We strongly recommend that systems with this version are updated to a supported product version as soon as possible.

General Information and Resources

Available information and resources about the product:

Technical Information

Make sure to install latest hotfix, available on product download page on Matrix42 Marketplace (see above) 


If you experience any problems regarding this version, please contact our support team:

Matrix42 Help Desk

Phone: +49 (69) 667 738 222

General information about Matrix42 support services can be found here:

Other Resources