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Release Notes for Software Asset and Service Management 10.0

About this Release

Functional Changes

This release provides a couple of functional changes - new features and improvements - listed here


Software Asset Management

  • Configuration Item "Mobile Device" is obsolete (Mandatory UEM-Mode)
  • Option for reset LIS Premium Data to Standard Service Level
  • Display Notification when "License Management - Data Batch Processing" engine activation is running

Service Management

  • Security Compliance Reporting

User Experience 

  • Simplified creation of CIs via the wizard
  • "Select All" items in Grid (from all pages)
  • Maintenance indicator for UUX applications
  • Stop installing Classic UI for new installations
  • HTML sanitization: protect against cross-site scripting (XSS)
  • Login page configuration via Themes
  • Matrix42 Worker[TP] is ready to be used on Testing Environments

Ended Support for Windows Server 2008/2008 R2

Support for Windows Server 2008 and 2008 R2 has expired due to end of extended support granted by Microsoft.  This applies not only to Software Asset & Service Management Version 10 but also for any other previous product version.

New e-mail Engine for standard e-mail Notifications.

New Email Engine has replaced Alerting Engine. Now the new Email Engine is used by default for processing all standard email notifications defined in the Compliance Rules. These changes are not applied to the customized and custom Compliance Rules used in pair with the legacy Alerting Engine.

Please make sure that the customized and custom Email Descriptors are manually adjusted and corresponding Compliance Rules are switched to the new Email Engine as the Alerting Engine will be smoothly discontinued.

 The Alerting module will be discontinued in the following schedule:

Q3/2019 (9.1.2)

Default not-customized Mail Notification uses the new Email Engine


All Compliance Rules are automatically switched to use New Email Engine with the possibility to fallback.
Alerting is part of the delivery, but not maintained. In default Product Alerting keep being used for Compliance Rule Send Email Actions configured in Legacy Console


Alerting fully removed together with the discontinue of the Legacy (Classical) console.

Learn more on how to adjust Email Descriptors and migrate Compliance Rules to the new Email Engine.

New Workflow Engine

New Workflow Engine is replacing the Workflow Engine based on Microsoft AppFabric. For more details please check Workflow Engine. The process of introducing a new Engine and full discontinue of the legacy AppFabric engines includes several steps to guarantee a smooth and reliable transition which excludes the data losses or manual routines.  

 The AppFabic  Workflow Engine will be discontinued in the following schedule:

Q1/2020 (10.0.0)

Final Technical Preview. Migration of the Custom Workflows and Custom Workflow Activities can be started. See, Workflows Migration

Q2/2020 (10.0.1)

Matrix42 Worker Engine can be used productively. AppFabric is the default Workflows Execution Engine. 


Matrix42 Worker Engine is the default Workflow engine. It is possible to selected Workflows to keep using legacy AppFabric engine

End Of Sales - Classic UI

The Q1/2020 release will be the first in which the classic user interface can no longer be installed. However, to ensure backward compatibility, it can still be used on existing installations. In agreement with our support terms and conditions, the classic user interface will be supported another 18 months after Q1/2020 release day. After that point in time, the according to classic components will be completely removed from upcoming releases.

If you need support or do have any particular questions, please reach out to the Matrix42 product management team.  

Q1/2020 (10.0.0)

End of ‘Classic UI – End of Sale’​  - The classic user interface can no longer be installed. 


The complete shutdown of classic UI. Classic UI will no longer be shipped

Secure Token Service as a default mechanism for authentication

The Secure Token Service is enabled by default during the system installation process

Q1/2020 (10.0.0)

The Secure Token Service is enabled by default during the system installation process. It is still possible to deactivate the option

Q2/2020 (10.0.1)

The Secure Token Service is the only available option for authentication. STS will be automatically enabled for existing installations. There will be no possibility to deactivate the option.  In addition,  Force SSL option will be set. It means that when someone opens the console or the portal with the HTTP URL, they will be redirected to the HTTPS URL.

Ticket and Service Requests function

Service Desk agents are able to differentiate incoming Tickets to Incidents or Service Requests


Inactive by default. It is possible to activate Tickets and Service Requests function in  Service Desk settings

Q2/2020 (10.0.1)

Tickets and Service request function will be automatically enabled for NEW installations

ITIL4 readiness - Service Level Agreements (SLAs)

As ITIL4 will only be using SLAs below items will be migrated with Q2/2020 (10.0.1):

  • Operational Level Agreement (OLA)
  • Underpinning Contract (UC)

In case those items are used in custom reports adjustments are required. All reports delivered with the standard product will be adjusted automatically.

Known Issues

Editing Software Products using Classic User Interface

If you are using Software Asset Management with classic (legacy) user interface, license requirement may be deleted unexpectedly.

If a software product is edited using the Classic User Interface and the status drop-down control shows "please select value" when you save, all license requirements related to this software product will be deleted. 

We commend that you set the status for all reported software products to a valid value before updating to this version. 

VMware Inventory 

It's required to use VMware PowerCLI 11.4 or 11.5 with data provider "VMware Inventory" due to issues identified in previous versions  (link to online help).  This applies not only to WMware Inventory data provider but also to VMware workflow activities.

AirWatch 8.0

This information is only relevant when updating from product versions earlier than AirWatch 8.0.

Because of technical restrictions of the AirWatch REST API, SIM cards can currently be identified only by phone number. This can lead to mismatches (wrong assignments) because of ambiguities in approximately 20% of cases. As a temporary workaround, we offer the possibility to switch off the mapping of SIM cards directly in the Data Provider settings. This issue requires changes in the AirWatch software. We are currently communicating with responsible owners at AirWatch to have this problem resolved as soon as possible. We want to continue providing full SIM card reconciliation in future product versions. We apologize for any inconvenience. 

Updating from previous versions

Important and Breaking Changes

Please review important or breaking changes that have been made since your currently installed version has been released.

Solved Problems

Please check solved problems that are relevant to you since your currently installed version has been released.

Database Schema Changes

Please check database schema changes that have been made since your currently installed version has been released.

Supported Versions

The setup program can be used to update existing installations of product version 8.0.2 or higher. 

Updating from Version

If you are updating from version, you must remove following files from folder <setup folder>\root\web\bin before updating to this version:

  • extensibility.dll
  • update4u.Templates.VS2010.Addin.Workflows.dll
  • update4u.Templates.VS2010.Core.dll

Please note that if you want to update from any version before 8.1.7 directly to a 9.1.x version you need to take an intermediate step to 8.1.7.

Expired Maintenance for Version 9.0

Please note that with general availability of version 10.0 the maintenance for “Workspace Management 9.0” (latest update version provided is 9.0.4) has expired.
We strongly recommend that systems with this version are updated to a supported product version as soon as possible.

Dependencies with Add-ons

At least following add-ons must be updated for compatibility reasons:

If you have any other add-ons from Matrix42 Marketplace installed, please check compatibility with the corresponding publisher before installing this version.

General Information and Resources

Available information and resources about the product:

Technical Information

Make sure to install latest hotfix, available on product download page on Matrix42 Marketplace (see above) 


If you experience any problems regarding this version, please contact our support team:

Matrix42 Help Desk

Phone: +49 (69) 667 738 222

General information about Matrix42 support services can be found here:

Other Resources