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Matrix42 Self-Service Help Center

Solved Problems 11.0.x

 List of solved problems for Software Asset & Service Management 11.0.x including all updates.

Version 11.0.2

Release 11.0.2.3613 (17.05.2024)

Problem Description
PRB36736  UUX:  Required service is not select if it is already installed on an other computer target (Pt 2 v11.0)
PRB37528  Automatic close of incidents over a change removes affected Asset and service relation in the incident
PRB37610  Usage Data Processing frequently fails with error:  "Sequence contains no elements"
PRB37687  Subservices of a bundles will not be declined, when the decider of the BND service approved other services in the same order
PRB37752  Advanced Search -> Large User filter causing system shema crash - No limitation (of Filter)
PRB37953  Worker Health Monitor resumes workflows waiting for a subworkflow, which is executing invoke Powershell
PRB38002  Workflows are not reactivated after delay
PRB38004  Sometimes System.IO.DirectoryNotFoundException "Could not find a part of the path..." occurs on AD import
PRB38006  Workflows freeze and remain in 'suspended' status when it's time to resume delay activity
PRB38007  Contracts cannot be saved after a specific connetion to IIS has been interrupted

Release 11.0.2.3603 (03.04.2024)

Problem Description
PRB37925 The Workflow not resumed on closing waited Ticket cause of deadlock & inconsistency
PRB37923 The user resolution in the login multi fragment doesn't work due to the naming pattern which is valid
PRB37880 Add To Cart Wizard: Technical Target AD Account selection is switching value in a loop when returning back from a custom form page
PRB37488 Use Compliance Reconciliation workflow -> C:\windows\temp\ folder is written with compressed sqlite files every minute
PRB37846 Windows Inventory might fail while trying to inventory SQL, Exchange and Sharepoint inspite of not being installed
PRB37828 Compliance Reconciliation WF may cause deadlocks, blockings, long runtime for LCM Batch Processing and UI freezing
PRB37760 AD Data Provider - AD group Members (from subdomains) are not more imported after Update to 12.0.2.1236 or 11.0.2.3581
PRB37641 E-Mail Robot does not show all Folders in the dropdown selection list.
PRB37621 File storage provider rules are only used for UI interface - the configured rules are not used for background logics
PRB37378 After a crash of the worker service, workflow instances may hang up
PRB36869 Worker can't fill float and decimal type if Default System Language is not English
PRB36962 In SSP "Approve all" action skips approval form for bundles

Release 11.0.2.3595 (15.02.2024)

Problem Description
PRB37581 E- Mail Configuration Feature does not set Sender AND From Attribute with the same value
PRB37730 The user resolution in the login multi fragment doesn't work due to the naming
PRB37761 Completely empty e-mails are created leaving out all ticket information

Release 11.0.2.3591 (05.02.2024)

Problem Description
PRB36887  All Data Providers are set to inactive after installation of HF
PRB37809  Empty groups are not collected to membership.XML if SPSGenericConnectorConfigurationClassLDAP.OptimizeImport = 1
PRB37326  UUX E-Mail Descriptor - Boolean value sent in wrong language
PRB37603  Incorrect Payload for "m42Services/api/WidgetDialog/GetNewData" by creating a new Object (for example a ticket)
PRB37572  Columns in Grid View occasionally get stuck when user drag and drop them
PRB37521  Missing Parent filter, Filter in navigation after upgrade not working
PRB36400  Incorrect consolidation behaviour in Compliance Company Code
PRB37756  Workflow Health Executor:  Parent workflows, which are waiting for a subworkflow, which is paused by delay activity, getting resumed
PRB37599  E-mail Robot skipped checking mailboxes because another request is still running
PRB37342  Adobe and Microsoft 365 Data Providers: Changes to Software Products in SaaS Licenses do not affect existing Subscriber License Requirements
PRB37695  Approval free required service is approved after declining it's bundle
PRB37567 Advanced search for "technical target" in the Self-Service Portal in "my services" shows error message
PRB37786 Incorrect Asynchronous Mail Robot Logic leads to a deadlock - (E-mail Robot skipped checking mailboxes because another request is still running)
PRB37768  Inconsistent Provisioning Order/Booking Status after planned Termination of Workflows

Release 11.0.2.3581 (04.01.2024)

Problem Description
PRB37747  usp_LdapConnectorResolveMembership may runs longer to long
PRB37467  EQM Mail Robot Configuration - Category is not taken from the EQM Profile
PRB37517  Count function over ""many"" does not consider current node from a structure
PRB37113  PublicAPI - Fragments.GetRelation - Right Side of Definition does not work for NxM Relation
PRB37748  Import definition AD:  Import Persons [Update Only] may runs into a timeout

Release 11.0.2.3576 (12.12.2023)

Problem Description
PRB37726  Directory Domain Services Error
PRB37574  Azure AD data provider overwrites some attributes in person object but primary account is set to on prem AD account
PRB37577  Attribute "mail" is filled on data collection of AAD data provider even on empty attribute "mail" in Azure
PRB37685  Remote Usage Tracking might not parse date from DDC
PRB37317  UUX -> Self Service Portal -> Home -> Management Area -> Order Overview need to be optimized /m42Services/api/orders/ runs under special circumstances in error 500
PRB37027  Own created quick link to navigation item leads to "404 - page not found" Done Old PRB Cleanup; Preservation (By SupMngt); UI 12.0.3
PRB37030  Getting the Http Response Empty:  WF not fails when HTTP send activity gets error response
PRB37241  UUX -> Administration - > Global System Settings -> Edit Dialog - DataBase Informations incorrect (show parts of the azure managed instance sql connection string)
PRB37239  Deleted AAD Accounts remain active in the UUX if “Skip Import Deleted Objects” option is set to true
PRB37073  Sometimes Workflows cannot be gotten in unknown causes
PRB37661  Workflowsinstance may not be started correctly and left in a state with instanceID 00000000-0000-0000-0000-000000000000
PRB37479  Compliance Reconciliation WF may fail on downloading sqllite file due to expired file name cache
PRB37584  Compliance Reconciliation might fail during database synchronisation
PRB37507  "Import Monitor" action always shows the result of the first configuration of Data Providers
PRB37111  Changing Dialog view from within an application results in an error
PRB37583  Decide Wizard fails with error 400 when to many booking are present in the order
PRB37496  Airwatch Data Provider uses deprecated API call for Software Inventory
PRB37646 Parent Workflow get stuck with blocking bookmarks in spite of completed Sub Workflows
PRB37639 Workflows stuck (frozen) with bookmark status = 1 (closing) and WFInstance state = 1 (executing)

Release 11.0.2.3552 (05.10.2023)

Problem Description
PRB36834  SCCM Data Provider imports incorrect network adapters
PRB36897  Collection ID filter in SCCM Data Provider configuration is ignored
PRB36900  Mail Descriptor - Extra Property based on Enum/ Pickup is not localised
PRB37050  When ticket is paused and edited by another user ("Auto-Merge and Save" is selected), Solution and Reaction point is set
PRB37065  After we changed the SMTP settings to modern authentication, we get the SMTP error Concurrent connection limit exceeded
PRB37129  The user "Photo" attribute modified, and the image disappeared after calling the service catalog
PRB37205  Demand Detection for a service does not work as intended when having multiple bookings related to an asset
PRB37281  Error during parallel incidents creation in the normal UI
PRB37327  Exception while retrieving 'User cannot change password' for account using AD - Unable to cast COM object of type 'System.__ComObject' to class type 'System.Byte[]
PRB37336  Initial journal entry is empty after being processed by E-Mail Robot if email contains plaintext or plaintext with HTML
PRB37444  Matrix42 Application is extremely slow
PRB37445  Inventory Data Providers might stop working during scanning
PRB37459  AAD Data Provider - Filter for "GroupType" not usable/does not work
PRB37539  GDIE TimeOut with SQL-Server 2017 or Higher -> Differential Import vs Full Import, miscalculated Execution plan

Release 11.0.2.3538 (24.08.2023)

Problem Description
PRB36290  Image of Panel status is not shown in KB editor control
PRB36628  Missing icons in editor toolbar when enter solution in knowledge base (KB) article
PRB36801  Related Queue Management Activities are visible in the Computer Dialog
PRB36812  Workflow "ITSM - Assign Queue Sub-workflow" activities could not be loaded
PRB37191  When rejecting services (Approval Workflow), the approval-free bundle is booked as "approved"
PRB37204  Error message at Decline (Decide Action) - HAR File
PRB37235  The horizontal scroll bar is disappeared when using the filter button
PRB37340  SVMActivityClassChange.EntryBy is no longer set to "Catalog Order" by "Provisioning - Create WF Change" WF
PRB37364  On creating Changes and Problems, user's ownership is taken instead of creator's
PRB37395  Browser crashing on grouping column with vast amount of items in grid view
PRB37464  Service Catalog SSP - Returning single SRV which is part of BND (radio buttons) and SET is not possible
PRB37515 Follow up: Workflows fail because of PointCollection Error
PRB37533

 Matrix42.Setup.exe Configuration Wizard / Hotfix Installer - AppFabric publishing workflows - routine runs into error "Workflow xy is not published.

"The directory is not empty""

Release 11.0.2.3523 (13.07.2023)

Problem Description
PRB36831  When worker count >1 installed (with Workflow / Mail Engine) causing blocking/deadlocks on dbo.QueueTask table
PRB37151  The object relation grid control displays Non linked entries
PRB37215  Mass deletion of objects via the UI cause impairs the system (Asset Tasks…)
PRB37273  Asset is removed after using action "Transform" in Service Desk
PRB37298  License Management Batch Processing sometimes leads to inconsistent results.
PRB37307  Occasionally failing workflows with Point Collection Error
PRB37372  Knowledge Base Article: High loading time when opening/editing KB articles after update to 11.0.2.3461
PRB37472  Compliance Reconciliation WF creates License Requirements without ownership of consumer

Release 11.0.2.3515 (31.05.2023)

Problem Description
PRB36121 Assign multiple services at once - Target selection Bug
PRB36738 Price of individual services as a part of service group is not displayed in shopping cart
PRB37222 Worker cannot not be intialised after hotfix installation due to duplicate entry in PDRDwpConfigurationClass
PRB37245 Application Usage records (local and remote) may falsely show application as "Not installed"
PRB37267 Remote Usage Tracking agent cannot connect to Citrix DDC via HTTPS
PRB37269 Absolute references in Staging DB Views cause Empirum Connector to fail after renaming of Staging DB
PRB37312 Where Condition in ResolveUnknownInventoryApplication() Code needs to be optimised
PRB37330 Inventory of VMWare vCenter keeps duplicating VMs if UUID is not unique
PRB37332 Inactive users can be selected within close wizard

Release 11.0.2.3507 (05.05.2023)

Problem Description
PRB37307 Occasionally failing workflows with Point Collection Error
n/a Support for Oracle Java Compliance 4.0

Release 11.0.2.3506 (27.04.2023)

Problem Description
PRB36709 Error message during reconnect after session timeout or logout with disabled logout functionality for SAML2 Authentication

Release 11.0.2.3505 (14.04.2023)

Problem Description
PRB34750 Related incidents/Service Request/ are not closed when close the problem
PRB36940 Changement of ticket category being neglected while closing a problem
PRB37218 Illegal characters in path: unprocessed mails by E-Mail Robot when mail subject contains special characters (e.g. vertical bar |) and maximum allowed length of mail is exceeded
PRB37256 AD Data Provider changes asset status of Computers regardless of Management Type
PRB37286 api/ApiToken/GenerateAccessTokenFromApiToken is not flagged as public
PRB37297 Send Mail Action - Descriptor Parameter Ticket and ObjectTypeName are not submitted by the webservice if it's a task, change or problem
PRB37325 Wrongly assigned Azure AD accounts to on prem AD groups if on prem AD accounts are synced to Azure AD

Release 11.0.2.3492 (23.03.2023)

Problem Description
n/a

Support for SQL Server 2022  - Exception in config wizard due to missing (deprecated) SQL Native Client.

MSOLEDBSQL OLE DB Driver is now used instead of SQLNCLI11 to connect to Analysis Services Database, so MSOLEDBSQL must be installed.
Please note that there are some issues in the latest Microsoft OLE DB Driver for SQL Server version 19.3.0, but version 18.6.5 contains the driver

(https://learn.microsoft.com/en-us/sql/connect/oledb/release-notes-for-oledb-driver-for-sql-server?view=sql-server-ver16).

PRB37034 Demand Detection cannot be used for the WF "Provisioning - Create WF Change"
PRB37163 UUX cannot be started because assembly reference error with "Microsoft.Data.Odata" occurs after updating to 11.0.2.3452
PRB37175 Directory Domain Services WF not allowing an Azure account and an on Prem AD account to be members of the same AD group at the same time
PRB37176 Update to any M42 Version fails if Application is installed on the drive root.
PRB37242 UUX -> SelfServicePortal -> Catalog - under special circumstances (Service / Catalog high Count) - objects are loaded slowly
PRB37259 [Cloud Update] Setup fails on Service Layer Config step during update of distributed server due to wrong connectionStrings content
PRB37260 [Publish Workflows] Need to be optimized
PRB37282 IMAP configuration problems with Cyrus mailserver

Release 11.0.2.3480 (17.02.2023)

Problem Description
PRB36163 Invalid quantity of service allowing multiple bookings after clicking on [-]
PRB36749 Handling of LIS State "Matching LIS Template" for custom Software Products is incorrect
PRB37006 Mail robot may imports the same mail several times
PRB37112 Communication exception when LIS online update downloads full PREMIUM data package
PRB37165 Escalated Ticket can't be accepted or closed if the set service level agreement (sla) has service level with reaction or solution time = 0ble object must have a value)
PRB37190 In new AZURE DB - environments it is not possible to create a GDI using *internal Authentication*
PRB37195 Attachments View in Classic UI not Working under 11.0.2

Release 11.0.2.3471 (02.02.2023)

Problem Description
PRB36341 Article Previews in SSP may show portal image of the article also in attachments section
PRB36516 AD import: Not all AD related information of computers (like SPSComputerClassAD.AccountStatus) is updated if management type is <> AD
PRB36745 Azure AD Data collection forces worker collection into high RAM Usage
PRB36826 SAML2 Auth creates duplicate Matrix42 Accounts
PRB37075 Software Provisioning with Enterprise Manager reacts to incorrect task status codes in provisioning WF
PRB37152 Sending e-mails with attachment fail after installing extension File Storage Services
PRB37154 Reports are not loading for customers at the time zone +5:30 UTC
PRB37167 After the update to version 10.1.1.3384 EngineCommon service causes 100% CPU load on database server
PRB37171 New license background processing does not consider complex systems
PRB37180 Freezed Workflow are not resumed by workflowrehydration activation

Release 11.0.2.3461 (18.01.2023)

Problem Description
PRB36341 Article Previews in SSP may show portal image of the article also in attachments section
PRB36795 vmware data provider causes high sql server utilization
PRB36919 Self Service Portal > Loading Time of My Workspace > My Orders (orders.Get) needs to be optimised
PRB37059 Set properties via QuickCall is not working properly
PRB37101 Windows Inventory Data Provider creates duplicate computers in cross-domain scenario with external Worker
PRB37156 Import failed

Release 11.0.2.3454 (06.01.2023)

Problem Description
PRB37094 Quick Import can not be executed several times
PRB37135 Layout Comparison Error appears if an user tries to publish a preview/ dialog

Release 11.0.2.3452 (28.12.2022)

Problem Description
PRB36701 Compliance Reconciliation WF might fail with timeout and deadlock
PRB37051 Inventory of Citrix XenServer Data Provider collects no host history
PRB37080 Microsoft DLLs for Empirum SDK are delivered in old versions
PRB36879 E-Mail-Descriptor: Application and Navigation item Properties are missing in the E-Mail-Link if Object Preview is selected
PRB36850 Worker- Execution Time of Create Object Activity should be optimised
PRB36857 Import of AAD Groups - for the Filter “onPremisesEnabled” there is no NULL Value selectable (only true or false).
PRB36957 Workflow Studio can't be started because of empty Released Version Workflow object
PRB37087 “Hide on empty value” does not work for all fields in dialog previews.
PRB37091 Azure Active Directory data provider - Group Memberships of Azure AD groups are not imported if more than 19 members
PRB36162 Error 500 when adding multiple services with service form to the cart
PRB37020 Wrong compilation of months in Service Desk > Home displayed in "Incidents Average Age Days" using French UUX
N/A Arabic language support

Release 11.0.2.3435 (25.11.2022)

Problem Description
PRB37023 E-Mail Deskriptor: Table Column Width in the mx-email-table control does not work anymore
PRB37008 ExpressionParserException is thrown when E-mail Robot creates a Ticket with a Quick Call
PRB36996 VMWare Inventory Data Provider runs into error when multiple vCenters are scanned
PRB36964 Localization currency in order not working
PRB36762 AD Data Provider fails sometimes if importing more than one domains
PRB36473 Solution time is no longer set with frequent alternation of pause and reactivation
PRB36248 Error message while trying to open parent Incident or Service Request from the merged ticket's solution
PRB36063 Lis update and afterwards fingerprint matching causes slow processing, high load on the DB

Release 11.0.2.3426 (11.11.2022)

Problem Description
PRB36689 Empirum SDK Workflow Activity "Empirum Disconnect" is not Worker-compatible
PRB36030 System Diagnostic shows under special circumstances Completed, Canceled and Terminated worker workflow instances as Frozen

Release 11.0.2.3422 (28.10.2022; GA)

Problem Description
PRB36970 Position for Layer 2 or below Search Filter does not work
PRB36958 E-mail robot Configuration cannot be edited and new ones cannot be created.
PRB36931 Percentage-based Compliance Alerts are triggered for non-relevant Software Products
PRB36930  Increased RAM usage after update to 11.0.1.3376 caused by Data Gateway 
PRB36913 Dialog Manger - if default page is hidden on load, an empty page is shown
PRB36909 Report "Cost Center Invoice" & "Cost Center Invoice Details" (Drill Down Report) - rebooked service does not count in a new cost center report
PRB36906 Type Reports cannot be loaded from Actions
PRB36894 New Information Received is triggered inside the edit dialog of an Activity before saving when category is changed multiple times --> Ticket is obsolete message
PRB36884  Empty E-mail Message in Journal entry for plain-text e-mails 
PRB36872  E-Mail Robot - Service Connection can't be selected in Mailbox if there is no valid license
PRB36829  Service Desk - KB search causes high load 

Release Candidate 11.0.2.3415 (30.09.2022)

Problem Description
PRB36179  No service is set in the ticket created via e-mail using quick call template.
PRB36398  Person with internal domain account kicked out of AD group based role after AD import
PRB36674  Compliance Reconciliation WF fails with "Object reference not set to an instance of an object" exception
PRB36750 Worker Data Layer application recycling break long running activities. Workflow Instances are not resumed after the Delay is expired
PRB36785 No Rate Limiting (Severity Low)
PRB36827  Multi-fragment Grid in Dialog > Inline Edit allows selection of hidden pickup values
PRB36928  Service Catalog - service cannot be shopped with own Service Form within a bundle / set / group
PRB36930 Increased RAM usage after update to 11.0.1.3376 caused by Data Gateway

Technical Preview 11.0.2.3382 (12.09.2022)

Problem Description
PRB36874 Inventory of Citrix XenServer Data Provider does not find host relation if no Home Server is defined for
PRB36870 MailRobot processing very slow after update to =11.0.1"
PRB36858 Infrastructure Forensics - CI Federation: Duplicated Computers from multiple CIs with the same Serial"
PRB36849 Email Robot - User is set as Creator instead of Initiator if an Activity is directly assigned to an EQM
PRB36848 Email Robot - Default Role instead of Role of Queue Profile is selected if an Activity is directly assig
PRB36835 When the session token is expired, after relogin no redirection to the last viewed application"
PRB36831 When worker count >1 installed (with Workflow / Mail Engine) causing blocking/deadlocks on dbo.QueueTask
PRB36828 E-Mail Robot - Assinging to EQM Queue does not work"
PRB36795 vmware data provider causes high sql server utilization"
PRB36766 Vulnerability in OData Library can be exploited for Denial of Service attack"
PRB36760 Tabs Control Descriptor -  ""selected Tab"" Property shows wrong value if a tab is not visible"
PRB36756 Images are displayed rotated automatically in attachments preview"
PRB36702 SQLlite files of failed Compliance Reconciliation WF instances are not deleted"
PRB36697 ""Intense usage"" of the Dynamic Tables in Workflows properties leads to an ""XML Document Error"""
PRB36619 KnowledgeBase Artikel sent trough Service Desk ""Send E-mail"" action modifies the KBA formatting."
PRB36534 Multi-fragment in Service Custom Form changeable and not saving after order is placed"
PRB36473 Solution time is no longer set with frequent alternation of pause and reactivation"
PRB36391 Workspace Management - 10.1.1.3307 Asset Management Server Hostname not updated when imported by VMware
PRB36118 Business partner - web presence shows wrong format in some cases"
PRB36078 HyperV Data Provider does not work if DataGateway is installed directly on the HyperV host"
PRB35998 UUX - Session lifetime not working"
PRB35871 Layout Designer - not all images are shown and can be edited"
PRB35818 Error while opening the dialog if specials character ' is used in Pattern"
PRB35267 Caching the list of workspaces causes the problem with finding new workspace by the server"
PRB35110 UUX: Changing anything in an existing “Data Query” and click Save or Done, the fields ""Name"" and ""Dat
PRB34838 Queries in advanced search do not work when run in within a dialog or wizard"
PRB34440 UUX - Tabulated Container: partial view / scaling of the Combo Chart"
PRB34340 UUX: Horizontal scroll bar of Suite object relations table in Software Product dialog only visible after

Version 11.0.1

Release 11.0.1.3384 (12.10.2022)

Problem Description
PRB36906 Type Reports cannot be loaded from Actions
PRB36179 No service is set in the ticket created via e-mail using quick call template.
PRB36619 KnowledgeBase Artikel sent trough Service Desk "Send E-mail" action modifies the KBA formatting

Release 11.0.1.3380 (29.09.2022)

Problem Description
PRB36674 Compliance Reconciliation WF fails with "Object reference not set to an instance of an object" exception 
PRB36750 Worker Data Layer application recycling break long running activities. Workflow Instances are not resumed after the Delay is expired 
PRB36928 Service Catalog - service cannot be shopped with own Service Form within a bundle / set / group
PRB36930 Increased RAM usage after update to 11.0.1.3376 caused by Data Gateway
PRB36831 When worker count >1 installed (with Workflow / Mail Engine) causing blocking/deadlocks on dbo.QueueTask table
PRB36179 No service is set in the ticket created via e-mail using quick call template
PRB36884 Empty E-mail Message in Journal entry for plain-text e-mails
PRB36872 E-Mail Robot - Service Connection can't be selected in Mailbox if there is no valid license
PRB36829 Service Desk - KB search causes high load

Release 11.0.1.3376 (09.09.2022)

Problem Description
PRB36849 Email Robot - User is set as Creator instead of Initiator if an Activity is directly assigned to an EQM Queue 
PRB36702 SQLlite files of failed Compliance Reconciliation WF instances are not deleted 
PRB36870 MailRobot processing very slow after update to =11.0.1 
PRB36882 E-Mail Robot: Incorrect DB encryption of Client Secret 
PRB36498 WT: "Projector" translation to French in SKU 
PRB36613 WT - Wrong translation of "Clusters" to French in Assets 
PRB36636  WT - Wrong translation of "Financial Accounting" to French in Contracts 
PRB36874 Inventory of Citrix XenServer Data Provider does not find host relation if no Home Server is defined for VM

Release 11.0.1.3372 (25.08.2022)

Problem Description
PRB36848: Email Robot - Default Role instead of Role of Queue Profile is selected if an Activity is directly assigned to an EQM Queue
PRB36398: Person with internal domain account kicked out of AD group based role after AD import
PRB36201: Wrong Polish text in application menu
PRB36766: Vulnerability in OData Library can be exploited for Denial of Service attack

Release 11.0.1.3367 (11.08.2022)

Problem Description
PRB36795 Vmware data provider causes high sql server utilization
PRB36162 Error 500 when adding multiple services with service form to the cart
PRB36735 Audience of Parent Search Filter are inherited if it's created by an advanced search
PRB36794 Worker starts not released workflow versions
PRB36473 Solution time is no longer set with frequent alternation of pause and reactivation
PRB36555 WT: translation error when customer wants to close ticket in French interface
PRB36194 WT - "Awaiting Acceptance" is translated as "Genehmigung erwartet", this should be " Annahme erwartet"
PRB36372 Assigning Tickets to EQM Queue by Email Robot can be delayed

Release 11.0.1.3361 (01.08.2022)

Problem Description
PRB36697 "Intense usage" of the Dynamic Tables in Workflows properties leads to an "XML Document Error"
PRB36828 E-Mail Robot - Assigning to EQM Queue does not work

Release 11.0.1.3350 - 3359 (04.07.2022)

Problem Description
PRB36745 Azure AD Data collection forces worker collection into high RAM Usage
PRB36710 Azure AD Import does not import any extensionAttributes
PRB36698 External Worker Installation -> Service Image Path Contains \\  (Security Issue)
PRB36692 Error with Redirect URI / Callback URL on creating Service Connection
PRB36672 Configuration Package: New Control Descriptors are not listed in the Toolbox after installation if no Recycle Web Application (M42Services) option is activated
PRB36670 After update to version 11.0.0.3339: AD Data Provider run (Full Import) stucks in WF activity "Set Active State" for computers
PRB36662 Search in Gridlayout may not work, when the search value is removed by "clear filters" or the x from same row and then the same value is searched again
PRB36653 Workfllows are not started from API when user does not have read permissions for PLSLXamlComponentType
PRB36635 Configuration Package Export fails if there is no servicemanagementplattform certificate
PRB36627 Serverlog.zip contains all existing worker.log files
PRB36616 Solution Builder Text literal does not recognize Static value for a Source
PRB36612 "Show More" button don't appears for Asset application structures contains more than 50 items
PRB36610 migrate duplicated Changes on the same controls / property over several custom entries in DB (for dev systems)
PRB36606 Incorrect translation for "Advanced Search" settings in Data Query Columns
PRB36594 Advanced filter "Starts with" and "Ends with" triggers selectable objects instead of free text input
PRB36592 Very long loading times on switching applications after update to version 11.0.0
PRB36590 Attachments in Email Descriptor do not work for empty Fileguid
PRB36587 Declaration in an Main Workflow of an external Worker  - function is not possible by default
PRB36584 Azure AD import of attribute 'employeeId' does not succeed - imported value is empty
PRB36551 Inventory of Citrix XenServer Data Provider does not find host relation if no Home Server is defined for VM
PRB36538 Unix DP - Error Message deserializing the object of type Matrix42 because of the "\" in the hostname
PRB36527 Write error under Global Settings
PRB36524 Jumps in license requirements after batch processing
PRB36523 Worker can't fill Decimal and Currency Fields
PRB36519 ComplianceRules are not processed (CREventQueueClassBase blocked) if running a CoRu where no actions are defined
PRB36517 #TCF00528 - Workflow instances fail under the Worfklow Worker, but not on AppFabric
PRB36512 Same color used for Warnings and Calendar
PRB36500 Workflow Studio: Error message when adding a variable placeholder to a text designer, saving and changing it
PRB36465 Dates issues in export file
PRB36443 RelatedObjectsPicker shows displaystring twice if same object is selected in a relatedobjectpicker control in the same page
PRB36414 Required State of Currency Control should differ between 0 and null
PRB36413 Error message in WF-Activity Create Fragment not possible
PRB36410 Executing of "Test Query" in navigation filter adds a new AND condition which leads to error on saving filter - Part 1
PRB36410 Executing of "Test Query" in navigation filter adds a new AND condition which leads to error on saving filter - Part 2
PRB36399 Bar chart inconsistent behavior when legend name and series name both are given a value
PRB36393 Color is not taken for Object Link control's icon in preview
PRB36392 Unified Search Experience: Text always displayed in English
PRB36380 Filter in Data Model resets if an Extra Property is created
PRB36378 Prevent shipping if too many recipients
PRB36363 Error while opening attachemnt from Journal Entry
PRB36361 Solution for Workflow "Empirum SDK"
PRB36347 In WF Studio the 3 dots selector button reacts only after x clicks.
PRB36340 Error "Failed to evaluate Expression parameter 'XXX_ID' runtime value. Input Argument is missing" on using dynamic tables in DescriptionHTML (Create object)
PRB36337 Worker: Visual tracking not possible if an error occurred during runtime (e.g. Deadlock, Order Comment:Undefined...).
PRB36335 HTTP Header Problem after Update - if  HTTP AnswerHeaders in IIS was set manualy (X-Frame-Options, ...)
PRB36333 Error "Data definition XX is not loaded into DbObject or is not a multi fragment!" after Update to 10.1.1 on executing WF with Create Object and Update Object
PRB36323 Positioning of custom dialogpages may different in layout designer and object view
PRB36319 New filter is not correct while building it via "Build search query"
PRB36314 Not possible to change the position of default tabs of Edit Dialog for the second time.
PRB36300 Incorrect handling of saved queries from a relation grid
PRB36294 Charts don't take changes of legend field name
PRB36258 some controls became missing as they used system container (not custom one) that became deleted in the newer version
PRB36240 Enterprise Manager Inventory Data Provider may import incorrect last logon account
PRB36227 Expiration Reminder Compliance Rules send daily Reminders after they are edited.
PRB36098 AUT data not updated in ESM
PRB36084 Licenses -> Technical Inventory -> Application Usage -> Different Navitems with Identical Datasetview
PRB36074 Long type can't deal with values bigger than the max int32.
PRB36063 Lis update and afterwards fingerprint matching causes slow processing, high load on the DB
PRB36059 Mobile devices still use the outdated CI "Mobile Device" in SKU, adjustment required in report
PRB36029 Group by - the item will not be displayed when column contains square brackets  "[" and/or "]" or %-sign
PRB36028 Import GDIE .csv with " (double quotes) - information is missing
PRB36017 Extra Property has no validation for field name format
PRB35988 Approval workflow crashes as worker instance when push notification is set in approval activity
PRB35939 History does not track details when action 'add Incident' is used (mode = service request)
PRB35840 Custom Software Products lose their "Custom" status after running action "Apply LIS Template" with option "Don't assign LIS template to current software product"
PRB35772 Airwatch connector - main users are removed from assets
PRB35691 Extra Property based on object reference shows wrong reference property after saving
PRB35641 Contract item status change - reversed
PRB35370 Silverback connector does not change asset status
PRB35342 Quicklink type "Call Service" does not executed when including a wizard as Extra Wizard
PRB35321 Buttons in wizards are cut if the window is minimized
PRB35109 GDI Parameter not available in UUX
PRB34786 Not possible to select 4th or higher nesting level while creating a navigation item.
PRB34725 UUX - The Cell Phone or Mobile device is not selectable in the SKU under Computer
PRB34346 Report unused software products are faulty - contains also the discarded and scrapped computers
PRB34298 UUX - Currency field calculation breaks the currency format, where the value is displayed with more than two values after the comma
PRB34267 No icon is displayed for Related Objects Link in Preview
PRB34108 UUX: Create a new Dialog: after returning from the layout desigh the dialog box is not closed (info saved) when click on the DONE button
PRB33978 UUX - Recalculate Actions makes all actions invisible when it is not configured
PRB33678 UUX - Grouping in Grid Breaks if the grouped columns contains [ ] in the values

VERSION 11.0.0

Release 11.0.0.3367 (08.07.2022)

Problem Description
PRB36670  After update to version 11.0.0.3339: AD Data Provider run (Full Import) stucks in WF activity "Set Active State" for computers
PRB36710 Azure AD Import does not import any extensionAttributes

Release 11.0.0.3358 (06.06.2022)

Problem Description
PRB36618 Implementation of a Search Activity Function 
PRB36413 Error message in WF-Activity Create Fragment not possible 
PRB36524 Jumps in license requirements after batch processing
n/a New E-mail Robot does not allow customization 

Release 11.0.0.3350 (25.05.2022)

Problem Description
PRB36465 Dates issues in export file 
PRB34231 UUX - Engine Activations - Run next day after installed Schedules 
n/a Relation property change does not trigger dependent calc-field recalculation 

Release 11.0.0.3347 (10.05.2022)

Problem Description
PRB36590 Attachments in Email Descriptor do not work for empty Fileguid 
PRB36587 Declaration in an Main Workflow of an external Worker  - function is not possible by default 
PRB36372* Assigning Tickets to EQM Queue by Email Robot can be delayed

* Problem was re-opened

Release 11.0.0.3343 (21.04.2022)

Problem Description
PRB36179 No service is set in the ticket created via e-mail using quick call template 
PRB36592 Very long loading times on switching applications after update to version 11.0.0
PRB34231 UUX - Engine Activations - Run next day after installed Schedules
PRB35109  GDI Parameter not available in UUX

Release 11.0.0.3339 (07.04.2022)

Problem Description
PRB36551 Inventory of Citrix XenServer Data Provider does not find host relation if no Home Server is defined for VM
PRB36552 E-Mail robot: XPathException XXXX has invalid token on processing mails with attachments containing an apostrophe in the name
PRB35370 Silverback connector does not change asset status 
PRB36549 Silverback Connector: An item with the same key has already been added 
PRB36280 LIS Update not possible with "EnterpriseServiceManagementSubscription" License Keys

Release 11.0.0.3333 (28.03.2022)

Problem Description
PRB36500 Workflow Studio: Error message when adding a variable placeholder to a text designer, saving and changing it
PRB36240 Enterprise Manager Inventory Data Provider may import incorrect last logon account
PRB36485  SSP - ' Sort by ' setting is reset for ReturnBookings

Release 11.0.0.3331 (General Availability)

Problem Description
PRB36479 After update to 11.0.0.3324 action "Send E-Mail" end in error "Class SPSGlobalConfigurationClassServiceDesk does not contain attribute SendEmailRecipientsSplitting!"
PRB36378 Prevent shipping if too many recipients
PRB36372 Assigning Tickets to EQM Queue by Email Robot can be delayed
PRB36361 Solution for Workflow "Empirum SDK"
PRB36327 Airwatch Data Provider sets status of already existing computers to "Active", even if they have been manually set to another status
PRB36316 Selected service name is not displayed at the top of the service form if You use a bundle with several optional services
PRB36315 The Send E-Mail action does not take the user's preferred e-mail language into count.
PRB36310 TypeError:  e.getGlobalSearchParameters is not a function while using Prominent Search control on Home Navigation Item In SSP
PRB36308 No notificiation sent on assignement of an Activity to Queue
PRB36297 Order cancelled by requestor shows as 'Rejected' by approver
PRB36241 Ticket after transformation from email - link incorrect
PRB36034 Attachments:  Uploading image to the SKU / Service / Person works incorrectly
PRB35991 Closing a ticket sends all attachments attached to the ticket to the Users
PRB35840 Custom Software Products lose their "Custom" status after running action "Apply LIS Template" with option "Don't assign LIS template to current software product"

Release 11.0.0.3326 (Release Candidate 2)

Problem Description
PRB36315 The Send E-Mail action does not take the user's preferred e-mail language into count

Technical Preview 11.0.0.3316 (03.12.2021)

Problem Description
PRB34709 UUX - The default value-added tax is not directly displayed for the contract items
PRB34935 Сreate task action - the subject and description are overwritten after a template is assigned
PRB35113 UUX - Copy of computer preview contains faulty localisation
PRB35472 Hyper-V Data Provider Error
PRB35481 Subscription Licenses do not become valid when subscription period begins
PRB35598 Status of Inventory Configurations stays active although the import is completed
PRB35850 MyWorkspace SaaS Data Provider does not create License Requirements for Adobe
PRB35894 "Manage principal User" action - UUX does not have the same functionality as in the Classic UI
PRB35946 Automatic License Model Change on Downgrade does not work, if individual License Inventory Record has fewer usage rights than a single License Requirement
PRB35960 Enterprise Queue Management - Transform Wizard always shows all category
PRB36034 Attachments - Uploading image to the SKU / Service / Person works incorrectly
PRB36139 Error when forwarding 200 tickets
PRB36144 Dataprovider Datacenter & Oracle (nova addon) do not correctly update table csystem
PRB36153 ProcessDemands Workflow fails
PRB36165 Direct entitlement of virtual License Requirements does not work in 10.0.4 with Compliance Reconciliation WF
PRB36173 Assign Service action - Service summary not shown if catalog restriction is disabled
PRB36215 ApprovalWatcher.StartApprovalWorflow OrderType fails
PRB36260 E-Mail attachments are not imported by the E-Mail Robot due to the missing "content-disposition" header
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