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Matrix42 Self-Service Help Center

Release Notes for Enterprise Service Management and Digital Workspace Platform 12.0.5

About this Release

If you are updating from a previous version, make sure to understand any important or breaking changes, database schema changes and known issues of this release.

Functional Changes

This release provides a couple of functional changes - new features and improvements :

Mentioning users in Journal

With this update, Service Desk agents will be able to mention users from the Journal. However, 

Announcement image

With this update, Announcement for images...

Security Enhancements with NuGet Package Update

As part of our ongoing commitment to software security and reliability, we are pleased to announce an update to our NuGet packages. This update focuses primarily on enhancing security measures to safeguard against emerging vulnerabilities and ensure compliance with the latest security standards.

Key Improvements:

  • Enhanced Vulnerability Detection: The update includes improved mechanisms to detect vulnerabilities early in the development cycle, helping to mitigate potential security risks before deployment.
  • Updated Package Dependencies: We've upgraded dependencies to their more secure, latest versions as a preventive measure against known security flaws.
  • Security Defaults: Default settings have been adjusted to align with industry-standard security practices, including enabling signed package verification by default on supported platforms.

These updates contribute to a more secure environment for our products and provide our users with peace of mind when deploying and managing their applications. We strongly encourage all users to update to the latest package version to benefit from these enhancements.

Azure AD becomes Microsoft Entra ID

Azure AD is renamed to Microsoft Entra ID in product and documentation

Self Service Portal landing 

With the release 12.0.5, new landing page for Self Service Portal get introduced. It is automatically set for new instances, and during update, when there were no changes made to standard one. We highly recommend to switch to new landing for better user experience as described <here>

New Look 

This release provides a couple of functional changes  for New Look user interface, that behave differently that in the past:

  • The behaviour for opening views from Landing, Dashboards or Tiles gets changed: they are opened Full Screen. In case, you prefer previous experience  you can swich back in settings 
  • Global Search modernized
  • Keyboard Hotkeys
  • Greeting user by name at landing

See functional changes for other improvements details

Action Required: Adopt the "New Look"

We encourage all users to familiarize themselves with the "New Look" at your earliest convenience. The updated interface is designed to enhance usability and streamline your workflows. We understand that changes in software can require adjustments, and we are here to support you during this transition.

We Need Your Feedback

Your feedback is crucial to us. As you integrate the "New Look" into your daily operations, please share any feedback or issues that might hinder your use of the product in production environments. Your insights are invaluable in helping us refine and improve our offerings. Please direct your comments and concerns to Thank you for your attention to this update and for your continued support as we strive to serve you better. We look forward to your feedback and to assisting you in this transition to a more modern and efficient interface.

Important Update: Discontinuation of "Classic Look"

With the release 12.0.6, we will officially transition to the "New Look" as a sole user interface option within our Unified User Experience (UUX). Please note that as of this release, the "Classic Look" will be discontinued and no longer supported. 

With the release 12.0.7 "Classic Look" will be removed from the product.

License Usage

In this release, we've implemented License Usage Report,  an-app comprehensive report, that is designed to help tracking license utilization and identify over-usage effortlessly is available in the administration area.

In addition,  System diagnostics rules has been reviewed for letting administrator be aware of overusage.

We suggest marking application usage purpose in the administration settings by specifying the correct Environment Type: Production, Test or Development. Selecting the correct value is crucial for accurately calculating license utilization and determining any potential overusage.

This information will be considered in  License Usage Report

Data Telemetry

In  12.0.3 release, we've implemented data telemetry to capture anonymous usage metrics of our software. This feature strictly collects non-personal data related to the usage and performance of the software, ensuring user privacy is fully respected. This will aid in enhancing future updates and overall user experience.

See the "Supplementary data protection information on the transmission of so-called telemetry data"

System Metering

Since 12.0.1 System Metering engine can not be deactivated. In case of been deactivated in the past, System Metering will be automatically turned on during update.

Secure Token Service as a default mechanism for authentication

The Secure Token Service is the only available option for authentication. STS will be automatically enabled for existing installations. There will be no possibility to deactivate the option.  In addition,  Force SSL option will be set. It means that when someone opens the console or the portal with the HTTP URL, they will be redirected to the HTTPS URL.

New Workflow Engine

Matrix42 introduced a new Workflow Engine to execute the Workflows to replace Microsoft AppFabric. Workflows don't have to be adjusted and the migration will happen automatically in the background. For more details please check Workflow Engine.

Workflow activity "Export to SQL Lite" does NOT support Worker technology but AppFabric. This activity is declared as deprecated and will be removed with next release.

The new Technology is based on the Matrix42 Worker Technology. A free subset of the Matrix42 Worker Technology is automatically be made available to all customers with and without the Digital Workspace Platform (DWP) Subscription with the Q3/2021 Release.

No additional license certificates have to be installed.

For Customers with the Digital Workspace Platform (DWP) Subscription additional features are available beyond the ones based on the soon to be discontinued technology.


(Technical Preview) Migration of the Custom Workflows and Custom Workflow Activities should be started. See the Workflows Migration help article for a step-by-step guide.


The new Workflow Engine can be used for Production Systems for Customers with a Digital Workspace Platform (DWP) Subscription.
Microsoft AppFabric is still the default Workflow Execution Engine.

All Workflow Activities provided with the standard Matrix42 products are fully compatible with the Worker Technology. 

The Matrix42 Worker Technology is effectively the standard execution engine for all Workflows.

All Workflows that have compatible Worker Workflow Activities are automatically running on the new Technology for all Customers with and without the Digital Workspace Platform (DWP) Subscription.

Workflows containing incompatible Activities are highlighted in the administrative area, the System Diagnostics, and in the Setup Wizard. Microsoft AppFabric will be still used to execute them as a fallback. See the Workflows Migration help article for a step-by-step guide in case a Workflow is highlighted to you containing Workflow Activities that are not compatible with the new Worker Technology.

For new installations, Microsoft AppFabric is no longer required.


The Workflow Execution Engine based on Microsoft AppFabric is being discontinued and no more supported.


The discontinued Workflow Execution Engine based on Microsoft AppFabric will be removed.

All non-compatible custom Workflow Activities have to be migrated to the Worker Technology before running an update. Workflows containing incompatible Activities are highlighted in the Setup Wizard.

Follow the guide on Workflows Migration to prepare your Matrix42 Systems for the update.

Updating from previous versions

Important and breaking changes

Please review important or breaking changes that have been made since your currently installed version has been released.

Solved Problems

Please check solved problems that are relevant to you since your currently installed version has been released.

Known Errors

VSA Basic Extension reporting missing license

The VSA Basix extension might report a missing license after updating to version 12.0.4. 
This issue can be resolved by re-installing the extension.

For any further known errors from previous versions check known errors that are relevant to you since your currently installed version has been released.

Database Schema Changes

Please check database schema changes that have been made since your currently installed version has been released.

Supported Versions

The setup program can be used to update existing installations of product version 8.0.2 or higher. 

Please refer to this article for more information about support status of previous product versions.

Dependencies with Add-ons

If you have any add-ons from Matrix42 Marketplace installed, please check compatibility with the corresponding publisher before installing this version.

Long Term Service Branch (LTSB)

Matrix42 Enterprise Service Management and Digital Workspace Platform 11.0.2 is defined as new LTSB available since December 2022.

According to the Matrix42 Terms and Conditions below functionality / features will be shipped but, due to their end of life status, no support will be provided (tickets will not be accepted):

Feature / Functionality Alternative Feature / Functionality
Data Gateway Matrix42 Worker Technology
Microsoft AppFabric - Workflow Execution Matrix42 Worker Technology
Classic User Interface (UI) Matrix42 Unified User Experience (UUX)

Microsoft Internet Explorer 11 (IE11) will as well no longer be supported as it was set End of Life by Microsoft June 15th, 2022.

All other functionalities will follow the LTSB support agreements.

General Information and Resources

Available information and resources about the product:

Technical Information

Make sure to install latest available version, available on product download page on Matrix42 Marketplace (see above) 


If you experience any problems regarding this version, please contact our support team:

Matrix42 Help Desk

Phone: +49 (69) 667 738 222

General information about Matrix42 support services can be found here:

Other Resources