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Matrix42 Self-Service Help Center

System Diagnostics and Support


When something does not work, and you can't understand what, run the system health check and check log files.

The system Administrators can run the System Diagnostics and Download Server Logs from the Administration application homepage:


Administration Application Homepage: System Diagnostics and Download Server Logs Actions

System Diagnostics

The "System Diagnostics" Action can be executed by Administrators from the Administration application → Home landing page by clicking on the corresponding button. A check for many system components will be executed, and in case the issue is present, this will be shown.

The following states are possible:

  • Success
  • Information
  • Warning
  • Error

We highly recommend fixing issues and having the System Diagnostics pass all the validation rules with Success to be sure the system is working correctly:

System Diagnostics: running the system health check progress example

In case of error or warning, click on the checked item and scroll down to the Details section for more information:

System diagnostics info1.png

Fix the issues and re-run the System Diagnostics.

Download system logs

It is possible to download logs from the application, without directly accessing the Application Server. This can be done by clicking on the Administration application → HomeDownload Server Logs button:


All Server Logs are downloaded locally to your device in a .zip archive.

You can also check specific logs from the Application Server. As a rule, in the default setup log files are located in C:\Program Files\Matrix42\Matrix42 Workspace Management\Logs\ directory.

For more information on the log file types, see also System Components: Web Application section of the page.

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