Reinstalling a computer

You can reinstall the already installed software programs and operating system on a computer, if an incident for this computer was created. For this option, Matrix42 Empirum should be configured for the computer.

1. Go to Matrix42 Software Asset and Service Management > Service Desk application.
2. In the navigation area, click Incidents.
3. In the selection list, click an incident.
4. In the action pane, click Reinstall Computer.
5. Follow the instructions.