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Matrix42 Self-Service Help Center

Recovering a computer

Unavailable since 9.0.2 version.

You can restore a selected computer completely or partition by partition from a backup image, if an incident for this computer was created. For this option, Matrix42 EasyRecovery should be installed and activated on the computer.

  1. Go to Matrix42 Software Asset and Service Management > Service Desk application.
  2. In the navigation area, click Incidents.
  3. In the selection list, click an incident.
  4. In the action pane, click Recover Computer.
  5. Follow the instructions.
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