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Matrix42 Self-Service Help Center

Editing an incident

Edit action opens an edit dialog of the ticket. 

To Edit a ticket:

  1. Go to Matrix42 Software Asset and Service Management → Service Desk application;
  2. In the navigation area, click Incidents;
  3. If the required configuration item is not in the selection list, enter a search term into the Search Text field at the top and hit "Enter"; alternatively, use the Advanced Search; 
  4. In the selection list, click an incident to open Preview;
  5. In the action pane, click Edit action to open the edit incident dialog;
  6. Apply necessary changes (edit ticket, add attachments, related tickets, affected assets or services, etc.) and click Save:
  • you are assigned as the ticket Owner;

Other data remains intact: ticket status, responsible remain the same and no journal record is made.


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