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Matrix42 Self-Service Help Center

Version 3.30.0033 (Win)

Windows

Improvements

Codec updates:

  • SSCV2 codec was removed due to instability issues. Codec2 is now implemented on top of the FastViewer transport and services.
  • The Information tab/icon now displays more detailed information about the active transport and grabber type.

Record Converter:

  • An update to the Record Converter is required to ensure full compatibility with recordings created from FastViewer version 3.30.0033 onward.
  • The update file, "RecordConverter Update v1.0.5.zip", is available for download at portal.fastviewer.com.
  • To update, extract the contents into the installation folder C:\Program Files (x86)\FastViewer Record Converter (version 1.0.4) to overwrite the following files:
    • FVWRecConverter.exe
    • FVWRecConverterUI.exe
  • The session end dialog is no longer displayed at the end of a /reAutoconnect session.

M42 FastViewer WebConsole:

  • Improved DPI Awareness for GUI elements on remote-controlled machines, including:
    • Remote control of Windows 11 assets
    • Remote control of RDP sessions

User Management:

  • Enhanced support for passwords containing special characters during user creation and management.
  • CSV Import: Improved handling of special characters and varying formats/encoding when importing CSV files.

CSV data must comply with standard parsing rules when containing typical delimiters.

Access via M42 FastViewer Web Console:

  • The access request UI now automatically centers when the screen resolution changes.

Connecting with /reautoconnect:

  • The window size now adapts automatically to the screen resolution.

Features

Screen Lock Mode for Remote Agents:

This feature can be configured in the portal, at Secure Advisor > Functions:

  • LOCK INPUT: Locks keyboard and mouse input while keeping the screen visible.
  • LOCK INPUT and SCREEN: Locks both input and screen visibility.
  • NO LOCK: Allows full access without restrictions.

Screen Lock requires Windows 10 version 2004 or newer. On older versions, only LOCK INPUT is supported.

Disclaimer: MSTSC/RDP sessions may not be supported in all scenarios.

Other Enhancements:

  • Streamer type and grabber type are now shown in the sidebar information.
  • Transfer log now offers improved readability for RAM information.
  • M42 FastViewer WebConsole & Extension for ESMP: "Disconnect" has been added as a new access dialog option (except on the logon screen).

Info

  • Sidebar > Application Filter: Options to hide the desktop and taskbar have been removed for compatibility reasons.
  • +10 Additional bug fixes and improvements

Bug Fixes

  • In certain scenarios, monitor selection was unavailable after remote control permission was removed.
  • Windows 11 Remote Console: Fixed an issue where the Task Manager button launched the legacy 32-bit version instead of the 64-bit Task Manager
  • Fixed an issue where the mouse cursor could appear misaligned when DPI scaling was set to 125% or higher.
  • Remote Console: Resolved an issue where monitor selection could sporadically become unresponsive.
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