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Matrix42 Self-Service Help Center

Prefilling asset when a ticket is reported


By default, when you create an incident in Service Desk or Self Service Portal, the user's devices are automatically added to the asset. You, however, can turn off the option. Read this article to learn how. 

This option is applicable to:

  • Incidents
  • Tickets
  • Service Requests

How to Disable/Enable auto-prefill asset when reporting Ticket

  1. Start Matrix42 Workspace Management and click the Service Desk workspace.
  2. In the navigation area, click Settings.
  3. Cick the Edit action in toolbar at the top of the System Settings Preview that appears. 
  4. Find the Incident Settings section and uncheck "Prefill Asset when reporting Ticket".
  5. Click DONE. 


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