Backlog
Overview
The Backlog page offers a quick, efficient view of all Incidents, Service Requests, Tasks, and Tickets, allowing support agents to prioritize and address them in a timely manner:
The Backlog shows the following information for the displayed items:
- Ticket ID
- Summary
- Priority
- Status
- User
- Responsible Role
- Created
- Process Until
- Queue
- category
- Activity
This layout gives the agent a clear, organized view of the current workload, empowering them to address the most urgent tickets first while keeping track of ongoing tasks across different categories and creating new items from a single page:
The Backlog page is pre-filtered by default and shows all Incidents, Service Requests, Tasks, and Tickets not in status Closed.
Click on the 
Show Filters icon in the header of the grip to see other filter options:
Hint: To activate multiple filters simultaneously, hold down the ⌘ key while clicking on the desired filters.