- AD configuration settings for the Reset Account action
- Announcement
- Appointment
- Automatically apply the tightest Service Level Agreement when updating activities
- Automatic time tracking
- Backlog
- Change request
- Incident
- Inheriting ownership for tasks, change requests and problems
- Knowledge base article
- Known errors
- Note
- Prefilling asset when a ticket is reported
- Problem
- Service Desk Dashboard
- Service Desk Reports
- Service Level Agreement (SLA), Operation Level Agreement (OLA), Underpinning Contract (UC)
- Service time profile
- Task
- The Send E-Mail action
- The Take Over action
- Tracking working time
- Track activities with new information received
- Using OLAs to facilitate resolution of activities
