Field Service Management (extension)
Service Desk extension for team managers to plan the team’s work, track the demand, qualify and dispatch the work items according to the individual’s skill set, and track the team's workload.
Field Service Management is a tool-set in the Service Desk application allowing team managers to plan the team’s work, track the demand, qualify and dispatch the work items according to the individual’s skill set and track the team's workload.
Starting with version 12.0.2 it is delivered as an extension that is available in the Matrix42 Extension Gallery.