Required Network Configuration

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Traffic overview

For images and icons to be displayed correctly in the chat, outgoing traffic to https://*.(westeurope/northeurope).a...ntainerapps.io must also be authorized for users.
In the opposite direction, the publicly visible Enterprise Service Management URL has to be provided at the VSA Basic configuration dialog. In addition outbound and inbound traffic from https://*.(westeurope/northeurope).a...ntainerapps.io must be allowed.

The following URLs must be accessible by the Enterprise Service Management system

Https traffic must be enabled to:

vsa.services.mx42.cloud
accounts.matrix42.com (used by Matrix42 Service Connection)
login.microsoftonline.com (used by Microsoft 365 Service Connection)

The following endpoints must be accessible by the VSA system

Https traffic from vsa.services.mx42.cloud to the following endpoints in the ESM system must be enabled:

POST /m42Services/api/ApiToken/GenerateAccessTokenFromApiToken
GET /m42Services/api/data/fragments/SPSCommonClassLdap
GET /m42Services/api/data/fragments/SPSSelfServiceOrderItemClassBase
POST /m42Services/api/dataQuery/relationItems
POST /m42Services/api/ticket/create
GET /m42Services/api/virtualsupportagent/license/validate

Prior version 1.1.20250305.1 the following endpoint must also be enabled:

GET /m42Services/api/data/fragments/SPSAccountClassAD