Standard roles and permissions
Overview
Matrix42 Enterprise Service Management comes with predefined roles. Every role has specific rights that define in detail what can and cannot be done in Matrix42 Service and Software Asset Management.
Matrix42 Self Service Portal offers the following roles:
- Cost Center Management: Person who is responsible for a cost center.
- Everyone: Default role for all users (all users are automatically members of this role).
The roles define access permission to the following areas:
- Search pages (Matrix42 Self Service Portal)
- Data (configuration items)
Access to search pages
|
Tabulators |
Cost Center Management |
Everyone |
|---|---|---|
|
Self Service Portal > Home |
- |
• |
|
Self Service Portal > Home > Decide |
- |
• |
|
Self Service Portal > Home > Decide > Service Approvals |
- |
• |
|
Self Service Portal > Home > Decide > Change Approvals |
- |
• |
|
Self Service Portal > Home > Management Area |
• |
- |
|
Self Service Portal > Home > Management Area > Order Overview |
• |
- |
|
Self Service Portal > Home > Management Area > Service Overview |
• |
- |
|
Self Service Portal > Home > Management Area > Change Overview |
• |
- |
|
Self Service Portal > Home > Management Area > Reports |
• |
- |
|
Self Service Portal > Home > Address Book |
- |
• |
|
Self Service Portal > Workplace |
- |
• |
|
Self Service Portal > Workplace > My Orders |
- |
• |
|
Self Service Portal > Workplace > My Change Requests |
- |
• |
|
Self Service Portal > Workplace > My Services |
- |
• |
|
Self Service Portal > Workplace > My Hardware |
- |
• |
|
Self Service Portal > Catalog |
- |
• |
|
Self Service Portal > Support |
- |
• |
|
Self Service Portal > Support > Incidents |
- |
• |
| Self Service Portal > Support > Tickets | - | • |
|
Self Service Portal > Support > Change Requests |
- |
• |
|
Self Service Portal > Support > Knowledge Base |
- |
• |
|
Self Service Portal > Support > Announcements |
- |
• |
|
Legend: |
• = Permitted |
- = Not defined |