Self Service Portal Guide
The Matrix42 Self Service Portal is a centralized, user-friendly interface designed to empower employees to independently manage their IT needs. Much like an online shopping platform, it enables them to browse a service catalog, order hardware or software, raise incidents and tickets, manage approvals, and access knowledge-base articles. The portal also supports personal profile management, real-time notifications, service monitoring, announcements, and other features. With full workflow automation, from ordering to provisioning and support, alongside reporting tools and role-based access, the portal optimized IT operations while providing a more intuitive and efficient experience for users across the organization.
Entries that were made in the Matrix42 Self Service Portal are saved in Matrix42 Service Desk or Matrix42 Service Catalog and can be managed there.
- Use cases in Self Service Portal
- Accepting provided services
- Defining a delegate
- Managing change requests
- Managing incidents
- Managing knowledge base articles
- Managing mobile devices
- Managing tickets
- Monitoring orders
- Ordering services
- Ordering services for a group of users
- Reordering existing orders
- Repairing services
- Reporting key data in Self Service Portal
- Returning services
- Searching address book contacts
- Service Approvals: Approving or Declining Orders
- Sorting services by relevance in Portal
- Submitting feedback to Matrix42
- User Profile: managing personal data
- Viewing announcements
- Working with the Workplace area