Skip to main content
Matrix42 Self-Service Help Center

Installed Software

Diagram of Relations Between the Affected CIs:

Required Configuration:

  1. The service uses the Install Software with Empirum/SCCM/EM provisioning workflow.
  2. The software is defined in the stock configuration of the service.
  3. There are fingerprints for this software.
  4. The fingerprints contain information about the computer.
  5. The computer is assigned to a user.


  1. Retrieve the configured software from the service.
  2. Retrieve all fingerprints for this software.
  3. Retrieve all computers from the fingerprints.
  4. Retrieve all main users of the computers.
  5. Retrieve all service bookings (without uninstallation booking) for this service.
  6. Check for all service bookings if the software, fingerprints, computers, and main users are still related to each other.
  7. If not, create an uninstallation booking.
  8. If yes, check the combination of the software, fingerprints, computers, and main users within the booking.
  9. If wrong, create an uninstallation booking.
  10. Continue with detection of missing bookings.


  • Was this article helpful?