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What processes can be established in Asset Management


Matrix42 Asset Management helps you manage complex IT infrastructures and keep record of all elements of such infrastructures that include hardware, software, and peripherals. The devices are generally known as assets and are arranged in different categories in Matrix42 Asset Management.

Matrix42 Asset Management ensures transparency by consolidating diverse information from commercial and technical systems (such as ERP, human resources or software distribution) into one comprehensive system.
Users can view the following information about assets, according to their roles and tasks:

  • Location of an asset or shortage of an asset
  • Contact data and department or cost center of an asset user
  • Configuration details, installed software products, system requirements, and peripherals of an asset

Processes related directly to asset maintenance

Inventory of devices and infrastructure

Since the main purpose of Matrix42 Asset Management is managing an IT infrastructure and all its elements, the first and foremost process that you will need to set up is the inventory of devices. Inventory includes the hardware specifics for each device and a list of all applications installed on a device.

Various data providers are available to scan your IT infrastructure and collect the inventory. Based on your needs, you can use either one of the options:

  1. Import devices using the Import Devices action (which allows importing records from a file) and then run the Windows Inventory and Unix Inventory data providers to gather the inventory.
  2. Run some of the add-ons and out-of-the-box data providers to import devices along with the core inventory specifics collected by data providers and add-ons. You can then scan the imported devices with the Windows Inventory and Unix Inventory data providers to collect the additional data.

Mobile device management

You can integrate Matix42 Enterprise Service Management with AirWatch and Silverback to manage all your mobile devices in one place and run actions for your mobile devices from Matix42 Enterprise Service Management.

The MWM AirWatch and MWM Silverback data providers will import devices and their inventory into your system. You can then use the Manage Device action wizard to connect to either AirWatch or Silverback and perform any of the several actions the Manage Device wizard provides (such as clear pass code, unlock a device, etc.).

End-of-life monitoring for assets

The system can calculate the expected end-of-life date for your assets so that you can see a forecast of regular replacements and plan accordingly.

In the Settings of the Assets app you can choose which statuses of assets will be considered for the end-of-life monitoring.

To determine the end-of-life date, the system uses an algorithm. Then it creates the Asset End-of-Life report with a 12-month forecast for your assets.

To learn the specifics of the algorithm for calculating the end-of-life date and see a sample of the report, please refer to Monitoring end of life for assets.

Changing the status for all assets belonging to a workplace

In the system, you can associate all types of assets with a workplace and assign peripheral devices to endpoint devices (computers).

If you choose to do so, when there occurs a change with either workplace or a computer and you need to assign a new status to this item, you can simultaneously change the status for related assets. The Change Status action wizard will have an additional option that allows assigning a new status to the related assets.

Automatic assignment of principal users

If you use Empirum to manage your devices, you can integrate with it by enabling the Empirum connector.  The connector imports user logins for all managed devices. The system can be configured to assign a principal user to a device based on these login data.

To learn how to configure the automatic assignment, please refer to Automatic assignment of principal users.

Processes integrated with Service Desk and Service Catalog

Software distribution

When you configure the SCCM Inventory, Enterprise Manager Inventory and Silverback data providers as well as the Empirum connector, you have an option to also import services (tags for Silverback). These are the software distribution services.

By using the standard features of Service Catalog and Self Service Portal, you can assign these services to your assets. As a result, the system will trigger provisioning workflows and the integrated system (SCCM, Enterprise Manager, Empirum or Silverback) will install a required software to your device.

For more details on this topic, please refer to Provisioning process.

Incident management

On the Service Desk tab of each device, you can monitor all incidents, problems, change requests and outages of the device. The Service Desk > Dependencies tab is designed to set dependencies between an asset and other objects in the system. Then you can use the Show Dependencies action to keep track of connections between the selected asset and other objects.

To set up dependencies, please refer to Setting dependencies and using the Show Dependencies action.

Integration with License Management

Tracking remote access to devices

License Management ensures license compliance which includes tracking the usage of applications among other tasks. When you set up the remote access and usage tracking, you will be able to know which users access the devices remotely by checking the Technical Inventory > Application Usage > Remote Access tab in the Licenses app.

Integration with Contract Management

Starting the requisition process for assets

Each asset record is normally assigned to a stock keeping unit (SKU). By using the Request Requisition action for SKUs, you can set in motion the process of purchasing assets that is then managed by Contract Management.

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