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Matrix42 Self-Service Help Center

Admin Guide Part I: Role Based Access


Silverback supports several system user roles with different levels of authorization and with different levels of access to parts of Silverback. Please review the access levels for each different role in the table below:

The default Admin account within the Silverback Management Console is a SYSTEM user that cannot be deleted.


  Admin Super Helpdesk Helpdesk App Manager Reporting Settings Admin
Dashboard x x x x x  
View Information Graphs x x x x x  
Export Information Graphs x x x x x  
View Compliance Information x x x x x  
View User Summaries x x x x x  
Devices x x x      
Pending x x x      
Provision Device x x x      
Managed x x x      
Blocked x x x      
Checked Out x x x      
Actions x x x      
Clear Device Passcode x x        
Tags x          
View Definition x          
Create / Edit / Delete Tags x          
Profile Section x          
Policy Section x          
App Section x          
App Portal x     x    
Users  x          
View User Information x x x x x  
Add New Users x x        
Delete Users x x        
Bulk Import Users x x        
Export Users x x x x x  
Admin x          
Web Settings           x


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