Product Maintenance Overview

Last updated
Save as PDF

This overview shows the official status of maintenance for released product versions.

For explanations about our support policies, please refer to:

English: Product Usage Guideline
German: Leitfaden zur Produktnutzung

Enterprise Service Management

Product version	Released	End of Product Maintenance	Status
► Version 12.1	October 2024	(not earlier than June 2026)	Active
► Version 12.0	May 2023	April 2025	Active (Helpdesk Assistance until 10/2025)
► Version 11.0.2 LTSB	December 2022	(not earlier than August 2025)*	Active
Version 11.0	February 2022	October 2024	Expired (Helpdesk Assistance until 04/2025)
Version 10.1	July 2021	May 2023	Expired
Version 10.0 LTSB	February 2021	February 2023	Expired
Version 10.0	March 2020	February 2022	Expired
Version 9.1 LTSB	October 2019	October 2021	Expired
Version 9.1	April 2019	July 2021	Expired
Version 9.0	December 2017	March 2020	Expired
Version 8.1 LTSB	September 2016	February 2021	Expired
Version 8.1	April 2016	April 2019	Expired
Version 8.0	May 2015	November 2017	Expired
Version 7.2	December 2014	June 2016	Expired
Version 7.1	August 2014	February 2016	Expired
Version 7.0	April 2014	October 2015	Expired
Version 6.0	May 2013	May 2015	Expired
Version 5.33 (5.3 SP3)	May 2012	December 2014	Expired
Version 5.32 (5.3 SP2)	September 2011	May 2013	Expired
Version 5.31 (5.3 SP1)	January 2011	May 2012	Expired
Version 5.21	May 2010	September 2011	Expired

* while no new LTSB is available, effective support extends

Long Term Service Branch (LTSB)

The current LTSB is Matrix42 Enterprise Service Management and Digital Workspace Platform 11.0.2.

According to the Matrix42 Terms and Conditions below functionality / features will be shipped but, due to their end of life status, no support will be provided (tickets will not be accepted):

Feature / Functionality	Alternative Feature / Functionality
Data Gateway	Matrix42 Worker Technology
Microsoft AppFabric - Workflow Execution	Matrix42 Worker Technology
Classic User Interface (UI)	Matrix42 Unified User Experience (UUX)

Microsoft Internet Explorer 11 (IE11) will as well no longer be supported as it was set End of Life by Microsoft June 15^th, 2022.

All other functionalities will follow the LTSB support agreements.

Oracle Database / Datacenter Compliance

Product version	Available since	End of maintenance	Status
► Version 12	January 2019	(with availability of next version)	Active
Version 11	June 2018	December 2019	Expired
Version 10	January 2017	January 2019	Expired
Version 9	May 2015	June 2018	Expired

Unified Endpoint Management

Empirum

Product version	Available since	End of maintenance	Status
► Version 24.0	April 2024	October 2025	Active
► Version 23.0	May 2023	November 2024	Active
► Version 23.0.3 LTSB	March 2024	(not earlier than 03/2026)	Active
Version 22.0	July 2022	January 2024	Expired
Version 21.0	April 2021	October 2022	Expired
Version 21.0.3 LTSB	March 2022	March 2024	Expired
Version 20.0	March 2020	July 2022	Expired
Version 19.0 LTSB	March 2020	April 2022	Expired
Version 19.0	April 2019	April 2021	Expired
Version 18.0 LTSB	June 2018	March 2020	Expired
Version 18.0	April 2018	March 2020	Expired
Version 17.0	July 2017	April 2019	Expired
Version 16.1.1 LTSB	December 2016	June 2019	Expired
Version 16.1	May 2016	April 2018	Expired
Version 16	May 2015	July 2017	Expired
Version 15.1	June 2013	December 2016*	Expired
Version 15	November 2012	December 2014	Expired
Version 14.2	March 2012	May 2015	Expired
Version 14.1	May 2011	November 2012	Expired
Version 14	October 2010	March 2012	Expired

Silverback

Product version	Available since	End of maintenance	Status
► Version 24.0	April 2024	October 2025	Active
► Version 23.0	May 2023	November 2024	Active
Version 22.0	July 2022	January 2024	Expired
Version 21.0	April 2021	October 2022	Expired
Version 20.0	March 2020	July 2022	Expired
Version 19.0	April 2019	April 2021	Expired
Version 18.0	March 2018	March 2020	Expired
Version 6.0	April 2017	April 2019	Expired
Version 5.1	August 2016	March 2018	Expired
Version 5.0	February 2016	August 2017	Expired
Version 4.9	September 2015	March 2017	Expired
Version 4.8	July 2015	December 2016	Expired
Version 4.7	February 2015	August 2016	Expired

Enterprise Manager

Product version	Available since	End of maintenance	Status
► Version 23.0	July 2023	(not earlier than 01/2025)	Active
► Version 22.0	July 2022	(not earlier than 01/2024)	Active
Version 21.0	April 2021	July 2023	Expired
Version 20.0	April 2020	July 2022	Expired
Version 19.0	April 2019	April 2021	Expired
Version 7.3	December 2018	June 2020	Expired
Version 7.2	September 2018	April 2020	Expired
Version 6.6	August 2018	February 2020	Expired
Version 7.1	February 2018	August 2019	Expired
Version 7.0	August 2017	February 2019	Expired
Version 6.5	April 2017	October 2018	Expired
Version 6.4	December 2016	June 2018	Expired
Version 6.3	August 2016	February 2018	Expired
Version 6.2	May 2016	November 2017	Expired
Version 6.1	March 2016	September 2017	Expired
Version 6	February 2016	August 2017	Expired
Version 2014	July 2014	August 2017	Expired
Version 2013 SP1	November 2013	February 2016	Expired
Version 2013	March 2013	September 2014	Expired
Version 2011 SP1	May 2012	November 2013	Expired
Version 2011	September 2011	March 2013	Expired

Endpoint Security (EgoSecure)

This product is subject to the special rule that only the current and previous releases are supported. This is due to the increased security requirements in the IT security environment.

Product version	Available since	End of maintenance	Status
► Version 24.0	April 2024	October 2025	Active
► Version 23.0	May 2023	November 2024	Active
► Version 23.0.3 LTSB	March 2024	(not earlier than 03/2026)	Active
Version 22.0	July 2022	January 2024	Expired
Version 21.0	April 2021	October 2022	Expired
Version 21.0.0 LTSB	April 2021	April 2023	Expired
Version 15.4	January 2021	September 2021	Expired
Version 15.3	October 2020	June 2021	Expired
Version 15.2	June 2020	December 2020	Expired
Version 15.1 LTSB	March 2020	March 2022	Expired
Version 14.4	November 2019	June 2020	Expired
Version 14.3	August 2019	March 2020	Expired
Version 14.2	May 2019	November 2019	Expired
Version 14.1 LTSB	February 2019	February 2021	Expired
Version 13.3	November 2018	May 2019	Expired
Version 13.2	September 2018	March 2019	Expired
Version 13.1 LTSB	May 2018	May 2020	Expired
Version 12.3	December 2017	June 2018	Expired
Version 12.2	September 2017	March 2018	Expired
Version 12.1	May 2017	November 2017	Expired
Version 11.2	October 2016	April 2017	Expired
Version 11.1	May 2016	November 2016	Expired
Version 10.3	March 2016	September 2016	Expired
Version 10.2	December 2015	June 2016	Expired
Version 10.1	October 2015	April 2016	Expired