For explanations about our support policies, please refer to:
Enterprise Service Management
| Product version |
Released |
End of Product Maintenance |
Status |
| ► Version 25.4 |
September 2025 |
(not earlier than February 2026) |
Active |
| ► Version 12.1 |
October 2024 |
September 2025 |
Active (Helpdesk Assistance until 06/2026) |
| ► Version 12.1.1 LTSB |
March 2025 |
(not earlier than March 2027) |
Active |
| ► Version 12.0 |
May 2023 |
April 2025 |
Active (Helpdesk Assistance until 10/2025) |
| Version 11.0.2 |
December 2022 |
August 2025 |
Expired |
| Version 11.0 |
February 2022 |
October 2024 |
Expired (Helpdesk Assistance until 04/2025) |
| Version 10.1 |
July 2021 |
May 2023 |
Expired |
| Version 10.0 LTSB |
February 2021 |
February 2023 |
Expired |
| Version 10.0 |
March 2020 |
February 2022 |
Expired |
| Version 9.1 LTSB |
October 2019 |
October 2021 |
Expired |
| Version 9.1 |
April 2019 |
July 2021 |
Expired |
| Version 9.0 |
December 2017 |
March 2020 |
Expired |
| Version 8.1 LTSB |
September 2016 |
February 2021 |
Expired |
| Version 8.1 |
April 2016 |
April 2019 |
Expired |
| Version 8.0 |
May 2015 |
November 2017 |
Expired |
| Version 7.2 |
December 2014 |
June 2016 |
Expired |
| Version 7.1 |
August 2014 |
February 2016 |
Expired |
| Version 7.0 |
April 2014 |
October 2015 |
Expired |
| Version 6.0 |
May 2013 |
May 2015 |
Expired |
| Version 5.33 (5.3 SP3) |
May 2012 |
December 2014 |
Expired |
| Version 5.32 (5.3 SP2) |
September 2011 |
May 2013 |
Expired |
| Version 5.31 (5.3 SP1) |
January 2011 |
May 2012 |
Expired |
| Version 5.21 |
May 2010 |
September 2011 |
Expired |
* while no new LTSB is available, effective support extends
Long Term Service Branch (LTSB)
The current LTSB is Matrix42 Enterprise Service Management and Digital Workspace Platform 11.0.2.
According to the Matrix42 Terms and Conditions below functionality / features will be shipped but, due to their end of life status, no support will be provided (tickets will not be accepted):
Microsoft Internet Explorer 11 (IE11) will as well no longer be supported as it was set End of Life by Microsoft June 15th, 2022.
All other functionalities will follow the LTSB support agreements.
Oracle Database / Datacenter Compliance
| Product version |
Available since |
End of maintenance |
Status |
| ► Version 12 |
January 2019 |
(with availability of next version) |
Active |
| Version 11 |
June 2018 |
December 2019 |
Expired |
| Version 10 |
January 2017 |
January 2019 |
Expired |
| Version 9 |
May 2015 |
June 2018 |
Expired |
Unified Endpoint Management
Empirum
| Product version |
Available since |
End of maintenance |
Status |
| ► Version 25.4 |
September 2025 |
(not earlier than February 2026) |
Active |
| ► Version 25.0 |
April 2025 |
October 2026 |
Active |
| ► Version 24.0 |
April 2024 |
October 2025 |
Active |
| Version 23.0 |
May 2023 |
November 2024 |
Expired |
| ► Version 23.0.3 LTSB |
March 2024 |
(not earlier than 03/2026) |
Active |
| Version 22.0 |
July 2022 |
January 2024 |
Expired |
| Version 21.0 |
April 2021 |
October 2022 |
Expired |
| Version 21.0.3 LTSB |
March 2022 |
March 2024 |
Expired |
| Version 20.0 |
March 2020 |
July 2022 |
Expired |
| Version 19.0 LTSB |
March 2020 |
April 2022 |
Expired |
| Version 19.0 |
April 2019 |
April 2021 |
Expired |
| Version 18.0 LTSB |
June 2018 |
March 2020 |
Expired |
| Version 18.0 |
April 2018 |
March 2020 |
Expired |
| Version 17.0 |
July 2017 |
April 2019 |
Expired |
| Version 16.1.1 LTSB |
December 2016 |
June 2019 |
Expired |
| Version 16.1 |
May 2016 |
April 2018 |
Expired |
| Version 16 |
May 2015 |
July 2017 |
Expired |
| Version 15.1 |
June 2013 |
December 2016* |
Expired |
| Version 15 |
November 2012 |
December 2014 |
Expired |
| Version 14.2 |
March 2012 |
May 2015 |
Expired |
| Version 14.1 |
May 2011 |
November 2012 |
Expired |
| Version 14 |
October 2010 |
March 2012 |
Expired |
Silverback
| Product version |
Available since |
End of maintenance |
Status |
| ► Version 25.4 |
September 2025 |
(not earlier than February 2026) |
Active |
| ► Version 25.0 |
April 2025 |
October 2026 |
Active |
| ► Version 24.0 |
April 2024 |
October 2025 |
Active |
| Version 23.0 |
May 2023 |
November 2024 |
Expired |
| Version 22.0 |
July 2022 |
January 2024 |
Expired |
| Version 21.0 |
April 2021 |
October 2022 |
Expired |
| Version 20.0 |
March 2020 |
July 2022 |
Expired |
| Version 19.0 |
April 2019 |
April 2021 |
Expired |
| Version 18.0 |
March 2018 |
March 2020 |
Expired |
| Version 6.0 |
April 2017 |
April 2019 |
Expired |
| Version 5.1 |
August 2016 |
March 2018 |
Expired |
| Version 5.0 |
February 2016 |
August 2017 |
Expired |
| Version 4.9 |
September 2015 |
March 2017 |
Expired |
| Version 4.8 |
July 2015 |
December 2016 |
Expired |
| Version 4.7 |
February 2015 |
August 2016 |
Expired |
Enterprise Manager
| Product version |
Available since |
End of maintenance |
Status |
| ► Version 23.0 |
July 2023 |
(not earlier than 01/2025) |
Active |
| Version 22.0 |
July 2022 |
(not earlier than 01/2024) |
Expired |
| Version 21.0 |
April 2021 |
July 2023 |
Expired |
| Version 20.0 |
April 2020 |
July 2022 |
Expired |
| Version 19.0 |
April 2019 |
April 2021 |
Expired |
| Version 7.3 |
December 2018 |
June 2020 |
Expired |
| Version 7.2 |
September 2018 |
April 2020 |
Expired |
| Version 6.6 |
August 2018 |
February 2020 |
Expired |
| Version 7.1 |
February 2018 |
August 2019 |
Expired |
| Version 7.0 |
August 2017 |
February 2019 |
Expired |
| Version 6.5 |
April 2017 |
October 2018 |
Expired |
| Version 6.4 |
December 2016 |
June 2018 |
Expired |
| Version 6.3 |
August 2016 |
February 2018 |
Expired |
| Version 6.2 |
May 2016 |
November 2017 |
Expired |
| Version 6.1 |
March 2016 |
September 2017 |
Expired |
| Version 6 |
February 2016 |
August 2017 |
Expired |
| Version 2014 |
July 2014 |
August 2017 |
Expired |
| Version 2013 SP1 |
November 2013 |
February 2016 |
Expired |
| Version 2013 |
March 2013 |
September 2014 |
Expired |
| Version 2011 SP1 |
May 2012 |
November 2013 |
Expired |
| Version 2011 |
September 2011 |
March 2013 |
Expired |
Endpoint Data Protection
| Product version |
Available since |
End of maintenance |
Status |
| ► Version 25.4 |
September 2025 |
(not earlier than February 2026) |
Active |
| ► Version 25.0 |
April 2025 |
October 2026 |
Active |
| ► Version 24.0 |
April 2024 |
October 2025 |
Active |
| Version 23.0 |
May 2023 |
November 2024 |
Expired |
| Version 22.0 |
July 2022 |
January 2024 |
Expired |
| Version 21.0 |
April 2021 |
October 2022 |
Expired |
| Version 21.0.0 LTSB |
April 2021 |
April 2023 |
Expired |
| Version 15.4 |
January 2021 |
September 2021 |
Expired |
| Version 15.3 |
October 2020 |
June 2021 |
Expired |
| Version 15.2 |
June 2020 |
December 2020 |
Expired |
| Version 15.1 LTSB |
March 2020 |
March 2022 |
Expired |
| Version 14.4 |
November 2019 |
June 2020 |
Expired |
| Version 14.3 |
August 2019 |
March 2020 |
Expired |
| Version 14.2 |
May 2019 |
November 2019 |
Expired |
| Version 14.1 LTSB |
February 2019 |
February 2021 |
Expired |
| Version 13.3 |
November 2018 |
May 2019 |
Expired |
| Version 13.2 |
September 2018 |
March 2019 |
Expired |
| Version 13.1 LTSB |
May 2018 |
May 2020 |
Expired |
| Version 12.3 |
December 2017 |
June 2018 |
Expired |
| Version 12.2 |
September 2017 |
March 2018 |
Expired |
| Version 12.1 |
May 2017 |
November 2017 |
Expired |
| Version 11.2 |
October 2016 |
April 2017 |
Expired |
| Version 11.1 |
May 2016 |
November 2016 |
Expired |
| Version 10.3 |
March 2016 |
September 2016 |
Expired |
| Version 10.2 |
December 2015 |
June 2016 |
Expired |
| Version 10.1 |
October 2015 |
April 2016 |
Expired |
