Release Notes for Matrix42 Enterprise 26.1

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About this Release

If you are updating from a previous version, make sure to understand any important or breaking changes, database schema changes and known issues of this release.

Please carefully read information in chapter Product Maintenance.

We Want Your Feedback: Help Us Improve Your Migration to New Look

We’re continuously working to make the transition to New Look easier, faster, and more valuable for you.

If you’re still using the Classic UI, we’d love to understand your reasons and how we can help. The survey takes only 3 minutes and helps us prioritize improvements like:

Making your current customizations work seamlessly
Solving blocking issues and gaps
Providing guidance, training, and migration support

Take the survey here
See what's new in the New Look

Your input will directly shape product improvements — thank you!

Functional Changes

We are excited to announce the release of Matrix42 Enterprise ITSM/ESM and Platform — 26.1, TBD

Here’s what’s new in this release:

TBD

For a full list of features and enhancements, visit our Feature List and/or watch the Release Day video to see the updates in action.

Thank you for choosing Matrix42 Enterprise! We’re here to support you on your journey to smarter and more seamless service management.

Updating from previous versions

Important and breaking changes

Please review important or breaking changes that have been made since your currently installed version has been released.

Ideas Implemented

Review the list of implemented ideas that originated from the Idea Portal. These improvements are based on user feedback and may include enhancements relevant to your use cases since your currently installed version.

Solved Problems

Please check solved problems that are relevant to you since your currently installed version has been released.

Known Errors

For any further known errors from previous versions check known errors that are relevant to you since your currently installed version has been released.

Database Schema Changes

Please check database schema changes that have been made since your currently installed version has been released.

Supported Versions

The setup program can be used to update existing installations of product version 8.0.2 or higher.

Please refer to this article for more information about support status of previous product versions.

Dependencies with Add-ons

If you have any add-ons from Matrix42 Marketplace installed, please check compatibility with the corresponding publisher before installing this version.

General Information and Resources

Available information and resources about the product:

Technical Information

System Requirements
Hardware Sizing Recommendations
Installation and Configuration Instructions
Product Download (Matrix42 Marketplace)

Make sure to install the latest available version, available on the product download page on the Matrix42 Marketplace (see above)

Help and Training

Support

If you experience any problems regarding this version, don't hesitate to get in touch with our support team:

Matrix42 Help Desk

Web: https://support.matrix42.com
Mail: helpdesk@matrix42.com
Phone: +49 (69) 667 738 222

General information about Matrix42 support services can be found here: https://www.matrix42.com/en/customer-success/support

Other Resources

Product Improvement Community (Matrix42 Idea Portal)
Guideline for Product Usage incl. Maintenance Status (Matrix42 Website)