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Installation Guide III: Installation

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Unified User Experience Installation

Before you start, please review the extension overview below to get familiar with the different extension and their purpose and requirements.

UUX for UEM 25.0 

Based on customer feedback and lower than expected adoption, Matrix42 has decided to shift investments from the EgoSecure Data Protection (EDP UUX) extension to features that will benefit a broader set of customers and provide greater value. This will result in the discontinuation of the UUX for EDP extension starting with version 25.0.

See the release notes of Unified Endpoint Management Extension.

The Secure Unified Endpoint Management (SUEM) extension will also no longer be offered as a separately installable extension. The relevant additional capabilities will be made available in the UEM Extension. The SUEM 24.0.3.2 extension has the ability to uninstall the extension and therefore the EDP extension that was dependent on SUEM.

Extension Overview

Matrix42 Secure Unified Endpoint Management consists of the following configuration packages:

Extension Description
Unified Endpoint Management Provides the management and configuration console for modern and classic device management based on the core products Matrix42 Silverback and Matrix42 Empirum and additional management engines can be connected.
Enterprise Service Bus Provides the base components to use the Service Bus technology. Required to be installed before installing any UEM/EDP or SUEM extension. The extension is hidden in the Extension Gallery.
File Upload Service The File Upload Service provides base components which are used by the package upload wizard. The configuration of the extension is located in Administration - File Upload Service - Storage Connections. The extension is required by the Unified Endpoint Management  extension and is automatically installed when installing or updating the UEM Extension. The Extension is hidden in the Extension Gallery.
Intune Integration Core The extension provides a base data structure for Intune managed devices. The extension is required by the Unified Endpoint Management  extension and is automatically installed when installing or updating the UEM Extension (UEM version 23.0.3 or newer). The Extension is hidden in the Extension Gallery.

Installation via Extension Gallery

Open the Administration App in the Enterprise Automation Platform (EAP 12.1.2 or newer) with an administrative account

  • Navigate to Extensions -> Extension Gallery
  • Log in with your Matrix42 account if requested
  • Establish a connection to your DWP environment
    • Provide the URL to your DWP server in the wizard which appears at first start or via the "Add DWP environment" option in the menu.
  • Select your desired package from the gallery
    • Installing Unified Endpoint Endpoint will automatically install or update all the necessary prerequisite packages for Unified Endpoint Management. 
    • Each Extension package can also be installed separately, but the following installation order needs to be considered:
      • 1. Unified Endpoint Management (will automatically install or update the Enterprise Service Bus, Intune Integration Core and File Upload Service extensions)

Some extensions require the system to enter the maintenance mode (downtime). This prevents users from logging in and shows a maintenance page. This is stated in the installation dialog before selecting "Install" or "Update".

Manual Installation

  • Download the current UUX for UEM Packages version from the Matrix42 Marketplace.
  • Extract the downloaded *.zip file to e.g. C:\Install
  • Open the Administration App in the Enterprise Automation Platform (EAP) with an administrative account
  • Navigate to Extensions -> Installed Packages.
  • Select Install Package
  • Press Choose a file to load and select the desired package from your C:\ folder
    • The following installation order needs to be considered:
      • 1. Enterprise Service Bus
      • 2. File Upload Service
      • 3. Intune Integration Core
      • 4. Unified Endpoint Management
  • Press Start Installation 

The system will be in maintenance mode during installation. Please refer to help for configuration packages for additional information.

Update

Extensions can be updated via the Extension gallery.

Open the Administration App in the Enterprise Automation Platform (EAP 12.0.3 or newer) with an administrative account

  • Navigate to Extensions -> Extension Gallery
  • Log in with your Matrix42 account if requested
  • Establish a connection to your DWP environment
    • Provide the URL to your DWP server in the wizard which appears at first start or via the "Add DWP environment" option in the menu.
  • Select the tab "Installed"
  • Select your desired package from the gallery
    • The installation will perform dependency checks and will automatically install required extensions if they are missing.

Some extensions require the system to enter the maintenance mode (downtime). This prevents users from logging in and shows a maintenance page. This is stated in the installation dialog before selecting "Install" or "Update".

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