Installation Guide III: Installation
Unified User Experience Installation
Before you start, please review the extension overview below to get familiar with the different extension and their purpose and requirements.
Extension Overview
Matrix42 Unified Endpoint Management consists of the following configuration packages:
| Extension | Description |
|---|---|
| Unified Endpoint Management | Provides the Unified User Experience management and configuration console for modern and classic device management based on the core products Matrix42 Empirum (Client Management) and Matrix42 Silverback (Enterprise Mobility Management). Additional management engines can be connected. |
| Enterprise Service Bus | The Enterprise Service Bus is a required backend technology taking care of the communication between the Application Server and the Enterprise Service Management Platform (ESMP). Azure Service Bus for Cloud and RabbitMQ for on-premises installations are currently supported by the Enterprise Service Bus technology. |
| File Upload Service | The File Upload Service provides base components which are used by the package upload wizard. The extension is hidden in the Extension Gallery, but will be automatically installed when installing the Unified Endpoint Management Extension. The configuration of the extension is located in Administration - File Upload Service - Storage Connections. |
| Intune Integration Core | The extension provides a base data structure for Intune managed devices. The extension is hidden in the Extension Gallery, but will be automatically installed when installing the Unified Endpoint Management extension. Intune device management requires the Intune Inventory Data Provider and the Enterprise Management Platform license. |
| Empirum Inventory Data Provider | The extension imports the Matrix42 Empirum computer hard- and software information. |
| Generic Inventory Data Provider | This extension provides a framework to build custom data providers that import computer inventory data into Enterprise Service Management. |
Installation via Extension Gallery
- Open the Administration App in the Enterprise Service Management Platform (ESMP 12.1.2 or newer) with an administrative account
- Select Extension Gallery
- Log in with your Matrix42 account if requested
- Establish a connection to your DWP environment
- Provide the URL to your DWP server in the wizard which appears at first start or via the "Add DWP environment" option in the menu.
- Select Unified Endpoint Management from the gallery
- Installing Unified Endpoint Endpoint will automatically install or update all the necessary prerequisite packages for Unified Endpoint Management.
- Each Extension package can also be installed separately, but the following installation order needs to be considered:
- 1. Unified Endpoint Management (will automatically install or update the Enterprise Service Bus, Intune Integration Core and File Upload Service extensions)
Some extensions require the system to enter the maintenance mode (downtime). This prevents users from logging in and shows a maintenance page. This is stated in the installation dialog before selecting "Install" or "Update".
- Press Next
- Review the listed prerequisites and press Install
- Wait until the installation is finished
- Press Finish
- Proceed with Next Steps
Manual Installation
- Download the current UUX for UEM Packages version from the Matrix42 Marketplace.
- Extract the downloaded *.zip file to e.g. C:\Install
- Open the Administration App in the Enterprise Service Management Platform (ESMP) with an administrative account
- Navigate to Extensions -> Installed Packages.
- Select Install Package
- Press Choose a file to load and select the desired package from your C:\ folder
- The following installation order needs to be considered:
- 1. Enterprise Service Bus
- 2. File Upload Service
- 3. Intune Integration Core
- 4. Unified Endpoint Management
- The following installation order needs to be considered:
- Press Start Installation
The system will be in maintenance mode during installation. Please refer to help for configuration packages for additional information.
Update
Extensions can be updated via the Extension gallery.
- Open the Administration App in the Enterprise Service Management Platform (ESMP 12.0.3 or newer) with an administrative account
- Navigate to Extensions -> Extension Gallery
- Log in with your Matrix42 account if requested
- Establish a connection to your DWP environment
- Provide the URL to your DWP server in the wizard which appears at first start or via the "Add DWP environment" option in the menu.
- Select the tab "Installed"
- Select your desired package from the gallery
- The installation will perform dependency checks and will automatically install required extensions if they are missing.
Some extensions require the system to enter the maintenance mode (downtime). This prevents users from logging in and shows a maintenance page. This is stated in the installation dialog before selecting "Install" or "Update".
Next Steps
- Review the summary of the supported features: Installation Guide IV: Features and Communication
- Configure the Unified Endpoint Management Settings
- Proceed with Service Bus Installation and Configuration: Installation and Configuration: Service Bus
- If using Intune and the Intune data provider: Install and configure the Intune Inventory Extension