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Windows 10/11 Guide III: Devices


  • Navigate back or open your Silverback Management Console
  • Login as an Administrator
  • Navigate to Devices
  • Once your device is enrolled you will see it here

Adjust your colums 

  • Hover over the Username column and click the arrow button
  • Disable Storage
  • Enable Device Name 

Try a couple of things to customize your view

Check your surroundings

  • You will see a select button in the first column
  • You will see a Device ID
  • Select your first enrolled  device
  • You will see Multiple Actions button on the right
  • Click the Multiple Actions button
  • Nothing will happen! 

Enroll a second device and try again

  • Check the actions column

Managed Device Actions 

The Actions column offers you the following possibilities

Action Description
Assign Tag clipboard_e5ff7ba0191ab91401aa4514a92666982.png

Manually assign additional Tags to a device.

Please refer to 

Lock clipboard_ee8b51b15fa976b048fe2e6c94ebf6260.png

Lock the device. The user needs to re-enter his passcode to get access.

Block clipboard_e463dac2e2b3394361d2f653742c139b7.png

Blocks the device, remove all tags settings except restrictions but keeps the device under management

Navigate to Blocked to unblock devices manually. After that all Tags will be-reassigned. 

Factory Wipe clipboard_e29aca10253aec8d8ad19da8b070b3dd1.png

This option performs a full device wipe to factory defaults

The device is completely wiped and all company & user data gets erased.

Delete Business Data clipboard_efc9adaf620855a3c222b9956f7e9ccb2.png

Un-enrolls the device and move device into Checked out section

This will remove all company apps, profiles & data from device but leave the private data of the user untouched.

  • Now click on your enrolled device and open device overview

Device Overview 

  • Username and Last Update information
  • Device Overview Actions (Refresh, Resultant Tags, More)
  • Managed application List (Action, Name, Status) 
  • Device Information (Name, OS Version, Ownership, Serial Number etc.)
  • Assigned Tags (Displays assigned Tags)
  • Network Information ( Country, Carrier, Phone Number etc.)
  • Restriction Information (Displays active restrictions on the device)
  • Security Information (Secure Boot State, Encryption Compliance.)
  • Certificate List (Displays distributed certificates on the device)
  • Application List (Installed applications on the device)

Device Overview Actions

Action Requirement Description
Refresh None With a refresh the system triggers a connection to the device and send / retrieve new information
Resultant Tags None Gives an overview of applied tags, apps  and restrictions. 
Pending Commands None Displays database information about past and upcoming device commands
Status History None Displays database information about the Device History
Managed Applications None Displays all available assigned applications with remote installation actions
Reboot None Will force a reboot after 5 minutes grace period
Rename None Renames the Windows 10/11 device
Defender Signature Update None Performs signature updates for Windows Defender.
Defender Offline Scan None Starts a Microsoft Defender Offline scan on the computer where you run the command. After the next OS reboot, the device will start in Microsoft Defender Offline mode to begin the scan.
Clean None Cleaning a device will remove all user-installed and pre-installed applications, with the option to persist user data

Next Steps

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