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Matrix42 Self-Service Help Center


The Devices Tab is where a Silverback user can view information relating to the devices that are currently enrolled, or enrolling into Silverback. The four sections are;

  • Pending – For Users have outstanding Pending Enrollment Requests with Silverback. This means that the user has entered in their credentials into the Silverback Self Service Portal and received a One Time Password for enrolling their device or someone created enrollments on behalf of the users.
  • Managed – Will contain Devices that have successfully enrolled into Silverback and conform to the set of Policies applied to them via their own set of Tags. – sees ‘Tags’ section.
  • Blocked – Contains Devices that have enrolled into Silverback, but do not conform to their set of Policies. This means they have been isolated from the rest of Active Devices and will also have all Corporate Data removed from them.
  • Checked Out - Is where a device will appear if Silverback detects that the user has manually un-enrolled their devices themselves.


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