Devices Guide Part III: Device Information & Actions

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Device Information

To view information about an individual device, simply click on the specified device and the Device Information window will present itself. The Device Information list is generated using the latest information from the time the device last checked in, and will only display information that the device OS makes available.

Actions

For each device, several actions are available:

Action	Description
Refresh	Forces the device to perform a check in.
Resultant Tags	Displays a coverage of all assigned configuration and tag membership.
Actions	Shows depended device actions.
Silverback specific actions for all device types
Pending Commands	Displays database information about past and upcoming device commands.
Status History	Displays database information about the Device History.
System Variables	Displays all captured system variables for a specific device.
Managed Applications	Displays all available assigned applications with remote installation actions.
Android Enterprise specific actions
Application Feedback	Receive and review feedback from installed and managed applications on Android Enterprise. A message-centric bird's eye view of collected feedbacks for applications can be reviewed from the App Portal.
Clear Passcode	Clears the passcode of the device. Supported for Device Owner devices.
Restart	Forces an Android Device Owner Mode device or Samsung Knox device to restart.
Suspend Single App Mode	Temporarily disables the Single App Mode remotely. The action is active when the device has an Single App Mode profile assigned. The duration of the temporary deactivation is automatically taken from the Maintenance Timeframe configured in the corresponding Tag. If the Maintenance Timeframe is not configured, a default value of 15 minutes is used.
Enable Lost Mode	Turns a device into lost mode.
Disable Lost Mode	Disables an activated lost mode.
iOS and iPadOS specific actions
Message	Sends message via Companion application to device.
Clear Passcode	Clears the passcode of the device.
iOS and iPadOS *supervised only specific actions
Change Time Zone	Remotely sets the desired time zone.
Enable Bluetooth	Remotely enables Bluetooth.
Disable Bluetooth	Remotely disables Bluetooth.
Restart	Forces the device to restart.
Shutdown	Forces the device to shutdown.
Location	Detects the location of devices with enabled Lost Mode.
Play Sound	Plays a sound on devices with enabled Lost Mode.
Rename	Renames the device. For devices with a disabled Allow Changing Device Name restriction, the option action will be inactive.
Lost Mode	Turns a device into lost mode and will activate the location action.
Windows 10/11 specific actions
Rename	Renames the device.
Location	Retrieves the device location and sends a notification to a user about location access.
Defender Signature Update	Performs signature updates for Windows Defender.
Defender Offline Scan	Starts a Microsoft Defender Offline scan on the computer where you run the command. After the next OS reboot, the device will start in Microsoft Defender Offline mode to begin the scan. If devices are protected with Bitlocker, the user might need to enter the Bitlocker Key.
Request Diagnostics	Requests a Remote Diagnostic Archive and uploads it to an Azure Blob Container.
Restart	Forces the device to reboot after 5 min.
Clean	Cleaning a device will remove all user-installed and pre-installed applications, with the option to persist user data.
Autopilot Reset	Performs an Autopilot Remote Reset for Azure AD devices.
macOS specific actions
Rename	Renames the device.
Restart	Forces the device to perform a restart.
Shutdown	Forces remotely the device to shutdown.
Enable Remote Desktop	Remotely enables the Remote Management with the All Users access, the ability to receive remote events and the Observe, Control, and Show being Observed options.
Disable Remote Desktop	Remotely disables the Remote Management with the All Users access, the ability to receive remote events and the Observe, Control, and Show being Observed options.
Enable Bluetooth	Remotely enables Bluetooth.
Disable Bluetooth	Remotely disables Bluetooth.
Reset Admin Password	Resets the admin account password if devices were enrolled through the Device Enrollment Program and an admin account was created during the out-of-the-box experience. The device reports with the device information the created Auto Setup Admin Account, which is predefined listed. This action is available to system users with the Administrator role and is active if the device information reports the presence of an Auto Setup Admin account.
Unlock User Account	Remotely unlock user accounts, for example, after multiple failed login attempts. It displays a selection of users that the device has submitted to the system with the UserList command. If a user is not found in the list, it is possible to enter the account short name manually.
AppleTV *supervised only specific actions
Restart	Forces the device to perform a restart.
Rename	Renames the device.

Information

For each device, several information will be displayed in different categories:

	Android & Samsung Knox	iOS/iPadOS	Windows 10/11	macOS	AppleTV
Device Information	Device ID Device Owner Lost Mode Ownership UDID API Identifier IP Address Device Name Device Type Label Device Visibility Flag OS Version Security Patch Level Model Number Serial Number Serial Number RO Serial Number RIL Product Manufacturer Battery Level Device Capacity IMEI Modem Firmware ICCID IMSI Bluetooth MAC WiFi MAC EAS Device ID MDM Version	Device ID Supervised User Enrollment Lost Mode Ownership UDID API Identifier IP Address Time Zone Device Name Device Type Label Device Visibility Flag OS Version Build Version Supplemental Build Version Supplemental OS Version Extra Model Number Serial Number iTunes Active Battery Level Device Capacity Modem Firmware IMSI Bluetooth MAC WiFi MAC Locator Service Enabled Activation Lock Enabled Do Not Disturb In Effect Personal Hotspot Enabled EAS Device ID Diagnostic Submission Enabled App Analytics Enabled iCloud Backup Enabled Last iCloud Backup Date Network Tethered	Device ID Azure AD Joined Ownership UDID API Identifier Label Device Visibility Flag Device Name Domain Name Product Name Manufacturer Model Version OS Version OS Mode OS Edition BIOS Version Last Inventory Local Time Battery Level Battery Status Battery Estimated Runtime IMEI Processor Architecture RAM Serial Number	Device ID Supervised Enrolled Via DEP User Approved Enrollment User Enrollment Lost Mode Ownership UDID API Identifier Device Name Device Type Label Device Visibility Flag OS Version Model Number Serial Number Apple Silicon Processor iTunes Active Can Install iOS Apps Battery Level Device Capacity Activation Lock Supported EAS Device ID PIN Required For Device Lock PIN Required For Erase Device System Integrity Protection Enabled	Device ID Supervised Lost Mode Ownership UDID API Identifier IP Address Time Zone Device Name Device Type Label Device Visibility Flag OS Version Model Number Serial Number Is iTunes Active Battery Level Device Capacity IMEI Modem Firmware ICCID IMSI Bluetooth MAC WiFi MAC
Location		Last Known Location Captured at	Last Known Location Captured at Accuracy
Autopilot Reset			Status Error Info
Assigned Tags	Displays all assigned Tags	Displays all assigned Tags	Displays all assigned Tags	Displays all assigned Tags	Displays all assigned Tags
Network Information	Current Country Current Network Subscriber Country Subscriber Network Carrier Settings Version Phone Number Data Roaming Enabled Voice Roaming Enabled Enforce Push While Roaming Policy Enforce Sync While Roaming Policy	Subscriber Country Subscriber Network IMEI MEID EID Data Roaming Enabled Voice Roaming Enabled	MAC Address IPv4 iPv6 Connected Type Subscriber Country	Hostname Local Hostname IP Address Bluetooth MAC WiFi MAC	Current Country Current Network Subscriber Country Subscriber Network Carrier Settings Version Phone Number Data Roaming Enabled Voice Roaming Enabled
SIM Cards / Data Plans		Current Country Current Network Carrier Settings Version Data Preferred Voice Preferred Roaming Label ICCID Phone Number Slot	IMSI ICCID Phone Number Current Network Roaming Status
Restriction Information	Allow Camera Allow Bluetooth Allow Wi-Fi Force Storage Encryption	Force Fraud Warning			Allow Explicit Content Force Encrypted Backup
Security Information	Encryption and Passcode Encryption Passcode Present Password Compliant Password Compliant with Profiles SafentyNet Attestation Basic Integrity Extended Integrity Advisory Response Google Play Device Integrity Basic Integrity Device Integrity Strong Integrity Factory Reset Protection Factory Reset Protection Status Factory Reset Protection Accounts Companion Last Check-in Time	Encryption and Passcode Encryption Passcode Present Password Compliant Password Compliant with Profiles Companion Last Check-in Time	Secure Boot State Encryption Compliance TPM Specification Version Antivirus Status Antivirus Signature Status Antispyware Status Antispyware Signature Status Firewall Status UAC Status Virtualization-based Security Hardware Requirement Status Virtualization-based Security Status Local System Authority Credential Guard Status	Full Disk Encryption Full Disk Encryption enabled Institutional Recovery Key Personal Recovery Key Escrowed Personal Key Personal Key History Firewall Settings Firewall Enabled Firewall Block All Incoming Firewall Stealth Mode Firewall Logging Enabled Firewall Logging Option Firewall Controlled Applications Bootstrap Token Allowed For Authentication Required for Software Update Required for Kernel Extension Approval Secure Boot Secure Boot Level External Boot Level Firmware Password EFI Firmware Password Exists EFI Firmware Password ROMs Enabled EFI Firmware Password Change Pending Additional Information Activation Lock Enabled Activation Lock Manageable Recovery Lock Enabled Remote Desktop Enabled System Integrity Protection Enabled Authenticated Root Volume Enabled
Windows Defender			Defender Information Defender Version Defender engine version Defender signature version Defender service is running Signature is outdated Device State Information Current state of the product Current state of the device Scan Information Full scan is required Last full scan Last full scan signature version Full scan is overdue for the device Last quick scan Last quick scan signature version Quick scan is overdue for the device Protection Information Real-time protection is running Network protection is running Tamper protection feature is enabled Additional Information Device reboot is needed Is a virtual machine
User Information				User Short Name User Long Name
Android Enterprise Information	Status Google Device ID Google EMM-managed user ID Google Managed Domain Username
Profile List	Silverback Exchange Profile Silverback Privilege Profile Silverback Restriction Profile Silverback Webclip Profile	Silverback Exchange Profile Silverback Privilege Profile Silverback Restriction Profile Silverback Webclip Profile		Silverback Exchange Profile Silverback Firewall Profile Silverback Privilege Profile Silverback Restriction Profile	Silverback Privilege Profile Silverback Restriction Profile
Available OS Updates	Update Status Available since	Human Readable Name Product Name Product Key Version Build Supplemental Build Version Supplemental OS Version Extra Download Size Install Size Allows Later Installation Last Scheduled Update Response Critical Update Rapid Security Response Update Requires Restart		Human Readable Name Human Readable Locale Name Product Key Version Build Supplemental Build Version Supplemental OS Version Extra Download Size Allows Later Installation Deferred Until Last Scheduled Update Response Major OS Update Critical Update Firmware Update Rapid Security Response Update Configuration File Update Accepts Bootstrap Token Requires Restart App Identifiers to Close	Human Readable Name Product Name Product Key Version Build Download Size Install Size Allows Later Installation Last Scheduled Update Response Critical Update Requires Restart
Provisioning Profile List		Lists all the Provisioning Profiles installed on the device
Certificate List	Common Name Is Identity Thumbprint Expiration Date	Common Name Is Identity Thumbprint Expiration Date	Common Name Is Identity Thumbprint Expiration Date	Common Name Is Identity Thumbprint Expiration Date
Volume Purchase Program		Client Id User Email Assigned Licenses (User-based) Assigned Licenses (Device-based)		Client Id User Email Assigned Licenses (User-based) Assigned Licenses (Device-based)
Application List	Displays installed applications	Displays installed applications	Displays installed applications	Displays installed applications	Displays installed applications