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Matrix42 Self-Service Help Center

Devices Guide Part III: Device Information & Actions

Device Information

To view information about an individual device, simply click on the specified device and the Device Information window will present itself. The Device Information list is generated using the latest information from the time the device last checked in, and will only display information that the device OS makes available.

Actions

For each device, several actions are available:

Action Description
Refresh Forces the device to perform a check in. 
Resultant Tags Displays a coverage of all assigned configuration and tag membership
Actions Shows depended device actions 
Silverback specific actions for all device types
Pending Commands Displays database information about past and upcoming device commands
Status History Displays database information about the Device History
System Variables Displays all captured system variables for a specific device.
Managed Applications Displays all available assigned applications with remote installation actions
Android Enterprise specific actions
Application Feedback Receive Feedback from installed and managed applications on Android Enterprise
Clear Passcode Clears the passcode of the device. Supported for Device Owner devices.
Restart Forces an Android Device Owner Mode device or Samsung Knox device to restart
iOS and iPadOS specific actions
Message Sends message via Companion application to device
Clear Passcode Clears the passcode of the device
iOS and iPadOS *supervised only specific actions
Restart  Forces the device to restart
Shutdown  Forces the device to shutdown
Location Detects the location of devices with enabled Lost Mode
Play Sound  Plays a sound on devices with enabled Lost Mode
Rename  Renames the device
Lost Mode Turns a device into lost mode and will activate the location action
Windows 10/11 specific actions
Rename Renames the device
Location Retrieves the device location and sends a notification to a user about location access.
Defender Signature Update  Performs signature updates for Windows Defender
Defender Offline Scan Starts a Microsoft Defender Offline scan on the computer where you run the command. After the next OS reboot, the device will start in Microsoft Defender Offline mode to begin the scan. If devices are protected with Bitlocker, the user might need to enter the Bitlocker Key.
Request Diagnostics Requests a Remote Diagnostic Archive and uploads it to an Azure Blob Container
Restart Forces the device to reboot after 5 min
Clean Cleaning a device will remove all user-installed and pre-installed applications,
with the option to persist user data
macOS specific actions
Restart Forces the device to perform a restart
Shutdown Forces remotely the device to shutdown
Enable Remote Desktop Remotely enables the Remote Management with the All Users access, the ability to receive remote events and the Observe, Control, and Show being Observed options.
Disable Remote Desktop Remotely disables the Remote Management with the All Users access, the ability to receive remote events and the Observe, Control, and Show being Observed options.
AppleTV *supervised only specific actions
Restart Forces the device to perform a restart
Rename Renames the device

Information

For each device, several information will be displayed in different categories:

  Android & Samsung Knox iOS/iPadOS Windows 10/11  macOS AppleTV
Device Information
  • Device ID
  • Device Owner
  • Lost Mode
  • Ownership
  • UDID
  • IP Address
  • Device Name
  • Device
  • Type
  • Label
  • Device Visibility Flag
  • OS Version
  • Security Patch Level
  • Model Number
  • Serial Number
  • Serial Number RO
  • Serial Number RIL
  • Product
  • Manufacturer
  • Battery Level
  • Device Capacity
  • IMEI
  • Modem Firmware
  • ICCID
  • IMSI
  • Bluetooth MAC
  • WiFi MAC
  • EAS Device ID
  • MDM Version
  • Device ID
  • Supervised
  • Lost Mode
  • Ownership
  • UDID
  • IP Address
  • Time Zone
  • Device Name
  • Device
  • Type
  • Label
  • Device Visibility Flag
  • OS Version
  • Model Number
  • Serial Number
  • iTunes Active
  • Battery Level
  • Device Capacity
  • Modem Firmware
  • IMSI
  • Bluetooth MAC
  • WiFi MAC
  • Locator Service Enabled
  • Activation Lock Enabled
  • Do Not Disturb In Effect
  • Personal Hotspot Enabled
  • EAS Device ID
  • Diagnostic Submission Enabled
  • App Analytics Enabled
  • iCloud Backup Enabled
  • Last iCloud Backup Date
  • Network Tethered
  • Device ID
  • Azure AD Joined
  • Ownership
  • UDID
  • Label
  • Device Visibility Flag
  • Device Name
  • Domain Name
  • Product Name
  • Manufacturer
  • Model
  • Version
  • OS Version
  • OS Mode
  • OS Edition
  • BIOS Version
  • Last Inventory Local Time
  • Battery Level
  • Battery Status
  • Battery Estimated Runtime
  • IMEI
  • Processor Architecture
  • RAM
  • Serial Number
  • Device ID
  • Supervised
  • Lost Mode
  • Ownership
  • UDID
  • IP Address
  • Device Name
  • Device Type
  • Label
  • Device Visibility Flag
  • OS Version
  • Model Number
  • Serial Number
  • Apple Silicon Processor
  • Can Install iOS Apps
  • iTunes Active
  • Battery Level
  • Device Capacity
  • Bluetooth MAC
  • WiFi MAC
  • Activation Lock Supported
  • Activation Lock Enabled
  • PIN Required For Device Lock
  • PIN Required For Erase Device
  • System Integrity Protection Enabled
  • Device ID
  • Supervised
  • Lost Mode
  • Ownership
  • UDID
  • IP Address
  • Device Name
  • Device Type
  • Label
  • Device Visibility Flag
  • OS Version
  • Model Number
  • Serial Number
  • Is iTunes Active
  • Battery Level
  • Device Capacity
  • IMEI
  • Modem Firmware
  • ICCID
  • IMSI
  • Bluetooth MAC
  • WiFi MAC
Location  
  • Last Known Location
  • Captured at
  • Last Known Location
  • Captured at
  • Accuracy
   
Assigned Tags Displays all assigned Tags Displays all assigned Tags Displays all assigned Tags Displays all assigned Tags Displays all assigned Tags
Network Information
  • Current Country
  • Current Network
  • Subscriber Country
  • Subscriber Network
  • Carrier Settings Version
  • Phone Number
  • Data Roaming Enabled
  • Voice Roaming Enabled
  • Enforce Push While Roaming Policy
  • Enforce Sync While Roaming Policy
  • Subscriber Country
  • Subscriber Network
  • IMEI
  • MEID
  • EID
  • Data Roaming Enabled
  • Voice Roaming Enabled
  • MAC Address
  • IPv4
  • iPv6
  • Connected
  • Type
  • Subscriber Country
 
  • Current Country
  • Current Network
  • Subscriber Country
  • Subscriber Network
  • Carrier Settings Version
  • Phone Number
  • Data Roaming Enabled
  • Voice Roaming Enabled
SIM Cards / Data Plans  
  • Current Country
  • Current Network
  • Carrier Settings Version
  • Data Preferred
  • Voice Preferred
  • Roaming
  • Label
  • ICCID
  • Phone Number
  • Slot 
  • IMSI
  • ICCID
  • Phone Number
  • Current Network
  • Roaming Status
   
Restriction Information
  • Allow Camera
  • Allow Bluetooth
  • Allow Wi-Fi
  • Force Storage Encryption
  • Force Fraud Warning

 

 
  • Allow Explicit Content
  • Force Encrypted Backup
Security Information
  • Encryption
  • Passcode Present
  • Password Compliant
  • Password Compliant with Profiles
  • Companion Last Checkin Time
  • Basic Integrity
  • Extended Integrity
  • Advisory Response
  • Encryption
  • Passcode Present
  • Password Compliant
  • Password Compliant with Profiles
  • Companion Last Checkin Time
  • Basic Integrity
  • Extended Integrity
  • Advisory Response
  • Secure Boot State
  • Encryption Compliance
  • TPM Specification Version​
  • Antivirus Status
  • Antivirus Signature Status
  • Antispyware Status
  • Antispyware Signature Status
  • Firewall Status
  • UAC Status
  • Virtualization-based Security Hardware Requirement Status
  • Virtualization-based Security Status
  • Local System Authority Credential Guard Status
  • Full Disk Encryption enabled
  • Institutional Recovery Key
  • Personal Recovery Key
  • Escrowed Personal Key
  • Personal Key History
 
Windows Defender    
  • Defender Version
  • Defender engine version
  • Defender signature version
  • Defender service is running
  • Signature is outdated
  • Current state of the product
  • Current state of the device
  • Full scan is required
  • Last full scan
  • Last full scan signature version
  • Full scan is overdue for the device
  • Last quick scan
  • Last quick scan signature version
  • Quick scan is overdue for the device
  • Real-time protection is running
  • Network protection is running
  • Tamper protection feature is enabled
   
OS X User Information      
  • User Short Name
  • User Long Name
 
Android Enterprise Information
  • Status
  • Google Device ID
  • Google EMM-managed user ID
  • Google Managed Domain Username
       
Profile List
  • Silverback Exchange Profile
  • Silverback Privilege Profile
  • Silverback Restriction Profile
  • Silverback Webclip Profile
  • Silverback Exchange Profile
  • Silverback Privilege Profile
  • Silverback Restriction Profile
  • Silverback Webclip Profile
 
  • Silverback Privilege Profile
  • Silverback Restriction Profile
  • Silverback Privilege Profile
  • Silverback Restriction Profile
Available OS Updates  
  • Human Readable Name
  • Product Name
  • Version
  • Build
  • Is Preview
  • Download Size
  • Install Size
  • App Identifiers to Close
  • Is Critical
  • Is Configuration Data Update
  • Is Firmware Update
  • Restart Required
  • Allow Install Later

 

 
  • Human Readable Name
  • Product Name
  • Version
  • Build
  • Is Preview
  • Download Size
  • Install Size
  • App Identifiers to Close
  • Is Critical
  • Is Configuration Data Update
  • Is Firmware Update
  • Restart Required
  • Allow Install Later
  • Human Readable Name
  • Product Name
  • Version
  • Build
  • Is Preview
  • Download Size
  • Install Size
  • App Identifiers to Close
  • Is Critical
  • Is Configuration Data Update
  • Is Firmware Update
  • Restart Required
  • Allow Install Later
Provisioning Profile List   Lists all the Provisioning Profiles installed on the device      
Certificate List
  • Common Name
  • Is Identity
  • Thumbprint
  • Expiration Date
  • Common Name
  • Is Identity
  • Thumbprint
  • Expiration Date
  • Common Name
  • Is Identity
  • Thumbprint
  • Expiration Date
  • Common Name
  • Is Identity
  • Thumbprint
  • Expiration Date
 
VPP Details   
  • VPP Client Id
  • VPP User Email
  • VPP Licenses Assigned
 
  • VPP Client Id
  • VPP User Email
  • VPP Licenses Assigned
 
Application List  Displays installed applications Displays installed applications Displays installed applications Displays installed applications Displays installed applications
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