Devices Guide Part III: Device Information & Actions

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Device Information

To view information about an individual device, simply click on the specified device and the Device Information window will present itself. The Device Information list is generated using the latest information from the time the device last checked in, and will only display information that the device OS makes available.

Actions

For each device, several actions are available:

Action	Description
Refresh	Forces the device to perform a check in.
Resultant Tags	Displays a coverage of all assigned configuration and tag membership
Actions	Shows depended device actions
Silverback specific actions for all device types
Pending Commands	Displays database information about past and upcoming device commands
Status History	Displays database information about the Device History
System Variables	Displays all captured system variables for a specific device.
Managed Applications	Displays all available assigned applications with remote installation actions
Android Enterprise specific actions
Application Feedback	Receive Feedback from installed and managed applications on Android Enterprise
Clear Passcode	Clears the passcode of the device. Supported for Device Owner devices.
Restart	Forces an Android Device Owner Mode device or Samsung Knox device to restart
iOS and iPadOS specific actions
Message	Sends message via Companion application to device
Clear Passcode	Clears the passcode of the device
iOS and iPadOS *supervised only specific actions
Restart	Forces the device to restart
Shutdown	Forces the device to shutdown
Location	Detects the location of devices with enabled Lost Mode
Play Sound	Plays a sound on devices with enabled Lost Mode
Rename	Renames the device
Lost Mode	Turns a device into lost mode and will activate the location action
Windows 10/11 specific actions
Rename	Renames the device
Location	Retrieves the device location and sends a notification to a user about location access.
Defender Signature Update	Performs signature updates for Windows Defender
Defender Offline Scan	Starts a Microsoft Defender Offline scan on the computer where you run the command. After the next OS reboot, the device will start in Microsoft Defender Offline mode to begin the scan. If devices are protected with Bitlocker, the user might need to enter the Bitlocker Key.
Request Diagnostics	Requests a Remote Diagnostic Archive and uploads it to an Azure Blob Container
Restart	Forces the device to reboot after 5 min
Clean	Cleaning a device will remove all user-installed and pre-installed applications, with the option to persist user data
macOS specific actions
Restart	Forces the device to perform a restart
Shutdown	Forces remotely the device to shutdown
Enable Remote Desktop	Remotely enables the Remote Management with the All Users access, the ability to receive remote events and the Observe, Control, and Show being Observed options.
Disable Remote Desktop	Remotely disables the Remote Management with the All Users access, the ability to receive remote events and the Observe, Control, and Show being Observed options.
AppleTV *supervised only specific actions
Restart	Forces the device to perform a restart
Rename	Renames the device

Information

For each device, several information will be displayed in different categories:

	Android & Samsung Knox	iOS/iPadOS	Windows 10/11	macOS	AppleTV
Device Information	Device ID Device Owner Lost Mode Ownership UDID IP Address Device Name Device Type Label Device Visibility Flag OS Version Security Patch Level Model Number Serial Number Serial Number RO Serial Number RIL Product Manufacturer Battery Level Device Capacity IMEI Modem Firmware ICCID IMSI Bluetooth MAC WiFi MAC EAS Device ID MDM Version	Device ID Supervised Lost Mode Ownership UDID IP Address Time Zone Device Name Device Type Label Device Visibility Flag OS Version Model Number Serial Number iTunes Active Battery Level Device Capacity Modem Firmware IMSI Bluetooth MAC WiFi MAC Locator Service Enabled Activation Lock Enabled Do Not Disturb In Effect Personal Hotspot Enabled EAS Device ID Diagnostic Submission Enabled App Analytics Enabled iCloud Backup Enabled Last iCloud Backup Date Network Tethered	Device ID Azure AD Joined Ownership UDID Label Device Visibility Flag Device Name Domain Name Product Name Manufacturer Model Version OS Version OS Mode OS Edition BIOS Version Last Inventory Local Time Battery Level Battery Status Battery Estimated Runtime IMEI Processor Architecture RAM Serial Number	Device ID Supervised Lost Mode Ownership UDID IP Address Device Name Device Type Label Device Visibility Flag OS Version Model Number Serial Number Apple Silicon Processor Can Install iOS Apps iTunes Active Battery Level Device Capacity Bluetooth MAC WiFi MAC Activation Lock Supported Activation Lock Enabled PIN Required For Device Lock PIN Required For Erase Device System Integrity Protection Enabled	Device ID Supervised Lost Mode Ownership UDID IP Address Device Name Device Type Label Device Visibility Flag OS Version Model Number Serial Number Is iTunes Active Battery Level Device Capacity IMEI Modem Firmware ICCID IMSI Bluetooth MAC WiFi MAC
Location		Last Known Location Captured at	Last Known Location Captured at Accuracy
Assigned Tags	Displays all assigned Tags	Displays all assigned Tags	Displays all assigned Tags	Displays all assigned Tags	Displays all assigned Tags
Network Information	Current Country Current Network Subscriber Country Subscriber Network Carrier Settings Version Phone Number Data Roaming Enabled Voice Roaming Enabled Enforce Push While Roaming Policy Enforce Sync While Roaming Policy	Subscriber Country Subscriber Network IMEI MEID EID Data Roaming Enabled Voice Roaming Enabled	MAC Address IPv4 iPv6 Connected Type Subscriber Country		Current Country Current Network Subscriber Country Subscriber Network Carrier Settings Version Phone Number Data Roaming Enabled Voice Roaming Enabled
SIM Cards / Data Plans		Current Country Current Network Carrier Settings Version Data Preferred Voice Preferred Roaming Label ICCID Phone Number Slot	IMSI ICCID Phone Number Current Network Roaming Status
Restriction Information	Allow Camera Allow Bluetooth Allow Wi-Fi Force Storage Encryption	Force Fraud Warning			Allow Explicit Content Force Encrypted Backup
Security Information	Encryption Passcode Present Password Compliant Password Compliant with Profiles Companion Last Checkin Time Basic Integrity Extended Integrity Advisory Response	Encryption Passcode Present Password Compliant Password Compliant with Profiles Companion Last Checkin Time Basic Integrity Extended Integrity Advisory Response	Secure Boot State Encryption Compliance TPM Specification Version Antivirus Status Antivirus Signature Status Antispyware Status Antispyware Signature Status Firewall Status UAC Status Virtualization-based Security Hardware Requirement Status Virtualization-based Security Status Local System Authority Credential Guard Status	Full Disk Encryption enabled Institutional Recovery Key Personal Recovery Key Escrowed Personal Key Personal Key History
Windows Defender			Defender Version Defender engine version Defender signature version Defender service is running Signature is outdated Current state of the product Current state of the device Full scan is required Last full scan Last full scan signature version Full scan is overdue for the device Last quick scan Last quick scan signature version Quick scan is overdue for the device Real-time protection is running Network protection is running Tamper protection feature is enabled
OS X User Information				User Short Name User Long Name
Android Enterprise Information	Status Google Device ID Google EMM-managed user ID Google Managed Domain Username
Profile List	Silverback Exchange Profile Silverback Privilege Profile Silverback Restriction Profile Silverback Webclip Profile	Silverback Exchange Profile Silverback Privilege Profile Silverback Restriction Profile Silverback Webclip Profile		Silverback Privilege Profile Silverback Restriction Profile	Silverback Privilege Profile Silverback Restriction Profile
Available OS Updates		Human Readable Name Product Name Version Build Is Preview Download Size Install Size App Identifiers to Close Is Critical Is Configuration Data Update Is Firmware Update Restart Required Allow Install Later		Human Readable Name Product Name Version Build Is Preview Download Size Install Size App Identifiers to Close Is Critical Is Configuration Data Update Is Firmware Update Restart Required Allow Install Later	Human Readable Name Product Name Version Build Is Preview Download Size Install Size App Identifiers to Close Is Critical Is Configuration Data Update Is Firmware Update Restart Required Allow Install Later
Provisioning Profile List		Lists all the Provisioning Profiles installed on the device
Certificate List	Common Name Is Identity Thumbprint Expiration Date	Common Name Is Identity Thumbprint Expiration Date	Common Name Is Identity Thumbprint Expiration Date	Common Name Is Identity Thumbprint Expiration Date
VPP Details		VPP Client Id VPP User Email VPP Licenses Assigned		VPP Client Id VPP User Email VPP Licenses Assigned
Application List	Displays installed applications	Displays installed applications	Displays installed applications	Displays installed applications	Displays installed applications