Manage log files
Managing log files
Agent log files are used by the EgoSecure support to analyze a problem and help in finding a solution. Logs can be copied from Agent computers locally or via the Console. To copy logs from Agents via Console, Agents must be online (connected to the Server). By default, the Agent log files are stored under C:\ProgramData\EgoSecure\EgoSecureAgent\LOG. The path contains the log file of the tray (Agent) and the setup log (installation and update of drivers). The logs for installation and update are stored in the Temp folder (remote installation from Console) or in the MSI folder from where the Agent in installed (local installation). In the Log files section, specify how detailed log files are, where and how long they are stored, and whether user names are hidden in them. You can also compress selected log files for EgoSecure support for error analysis.
Defining a custom log file path
- Go to Administration | Servers | Log files or Administration | Clients | Log files.
- In the Log file directory area, enable the Custom radio button.
- Define your log file path.
- Click Save.
- Restart the Agent service or the Server service (depending where you define the log file path) to apply the changes.
Selecting log level
- Go to Administration | Servers | Log files or Administration | Clients | Log files.
- In the Log level area, select the level.
Debug and Extreme debug levels. The Debug and Extreme debug log levels gather detailed process information needed for the support to reproduce errors. However, very large log files are generated.
- To allow logs of an extreme debug level:
- Go to Installation | EgoSecure agents | Install/Update.
- Select a computer. To multiselect, hold down Ctrl key and select.
- Right-click a computer and select Log level | Extreme debug from the context menu.
- Click Save.
- To apply the changes, restart the Agent service or the Server service (depending where you change the log level setting):
- if you change the log level from Disabled to Normal/Administration/Debug;
- if you change the log level from Normal/Administration/Debug to Disabled.
Saving log files
- Under Administration | Servers | Log files or Administration | Clients | Log files, click Compress... on the toolbar.
- The Compress log files dialog appears.
- Select the components, Clients, and Servers, for which you want to group log files in a ZIP folder.
- Change the destination folder, if necessary.
- Click Start.
- The selected log files are saved. A message about successful log file compression appears.
- Click OK to confirm.
- To open the target folder with the ZIP file in Windows Explorer, click Open in the Compress log files dialog.
Creating product-specific logs
- Go to Administration | Clients | Log files.
- In the Log files settings by product area, enable the log files:
- Write Full Disk Encryption log file to create a separate log file for the Full Disk Encryption product
- Write EgoSecure Antivirus log file to create separate log files for the EgoSecure Antivirus product
- Write log file for DLP DAR scans to create a separate log file for Data Loss Prevention – Data at Rest scans
- Click Save.