Android Enterprise VI: Knox Mobile Enrollment

Require Pending Enrollment Generation

In case you want to ensure that users or administrators must generate a One Time Password first on any second device, keep the DPC extras field empty. In this case either administrators can initiate the enrollment from the Silverback Management Console with the Provision or Bulk Provision User functionality or users are required to start the enrollment process through the Self Service Portal upfront or at the out-of-the-box experience with a second device. During the device enrollment setup, the device will download the Matrix42 Companion and users are required to enter their enrollment credentials inside the Matrix42 Companion. In any case users are required to receive their enrollment information upfront or at least at the time when they have to enter their credentials inside Matrix42 Companion.

Start with Self Service Portal

These option grants the possibility to add in the configuration field the address of your Silverback Self Service Portal, so that users will be forwarded directly to the Self Service Portal inside the Companion during the enrollment and finish the enrollment with Local User Accounts, Active Directory or Azure Active Directory credentials.

For this, adjust and add the DPC extras field with the following custom configuration: 

{"server_url":"https://silverback.imagoverum.com"}

Bulk Enrollment with a Service Account

You can use this mechanism to provide a fully authenticated device enrollment for non-personalized devices in combination with the Bulk Staging Mode. For this, adjust and add the following custom configuration into the DPC extras field: 

{"server_url":"https://silverback.imagoverum.com","user_name":"tim.tober@imagoverum.com","otp":"4444"}

Bulk Enrollment with individual accounts

This option lets you fully automate the authentication process for users inside the Matrix42 Companion application with a bulk configuration. Administrators can use the Bulk Provision User functionality in Silverback and upload a *.csv file containing device identifiers (IMEIor Serial Number) from the Knox Mobile Enrollment portal and authentication information from Silverback (Usernames + One Time Passwords). During the process, each device will receive the authentication information stored in the Knox Mobile Enrollment portal based on the created authentication information in Silverback and based on the uploaded *.csv file. Please refer to Bulk Enrollments with Samsung Knox Mobile Enrollment for additional information

Single Enrollments with individual accounts

Another option is to create in Silverback a single pending enrollment with the Provision User functionality and take and add the Username and One Time Password by opening the device information in the Knox Mobile Enrollment portal. After opening the device information, you can add the User ID value with the corresponding Silverback Username and the Password with the generated One Time Password in Silverback.

Knox Deployment

• Starting from the Knox Deployment application
• Ensure that you have select your created profile and your W-Fi for deployed devices
• Select Bluetooth inside the Deployment mode section
• Select the Bluetooth duration and accept pairing requests automatically (optional)
• Press OK

Target Device

• Take your new Samsung device (it must be factory wiped) 
• Boot the target device that you’re adding through the Knox Deployment app.
• Draw a plus-sign (+) gesture on the device’s Welcome screen to initiate the deployment. This step allows you to skip the Setup wizard.
• Select your Language
• Press Next
• Select Bluetooth

Start Deployment

• Now return back to your Knox Deployment application
• Press Start Deployment 
• Accept (if prompted) the Bluetooth pairing request on both devices
• When the download is finished, review the Privacy Policy and agree to the End User License Agreement
• Press Next 
• Follow the instructions given by the operating system and enroll your device to Silverback

Knox Mobile Enrollment

• Meanwhile navigate back to Knox Mobile Enrollment
• Navigate to Devices 
• Select All Devices
• You should now see your newly added device 

Wipe the Device

• After the successful enrollment, perform a factory wipe of the device
• From the Welcome Screen, select your Language and press Next
• Proceed with the regular process inside the Setup Wizard and you will recognize that the device is now linked successfully to the Knox Mobile Enrollment
• You can re-enroll now the device and as the device is linked to the Knox Mobile Enrollment, a user will be always forced to go online and enroll the device after any factory reset