Silversync Update I: Hybrid Setup Uninstallation
Before you Start
This Guide is designed for a Silverback Hybrid Setup, where Silverback and Silversync are located on the same machine. In this case you usually update Silverback and Silversync together. Please start with the Silverback Update I:Preparation Guide to ensure you will have a fallback scenario. After backups etc. are processed, please proceed with this guide to perform an Hybrid Setup Uninstallation.
Uninstall Software
Silverback
- Open Control Panel
- Open Programs and Features
- Select Silverback
- Click Uninstall
- Confirm with Yes
- Click OK at the Reboot prompt
- Wait until the process is finished
- Refresh your Programs and Features view
- Silverback should new be disappeared
Silversync
- Select Silversync
- Click Uninstall
- Confirm with Yes
- Click OK at the Reboot prompt
- Wait until the process is finished
- Refresh your Programs and Features view
- Silversync should now be disappeared
Universal Agent Framework
- Select Universal Agent Framework
- Click Uninstall
- Confirm with Yes
- Wait until the process is finished
- Refresh your Programs and Features view
- Universal Agent Frame work should new be disappeared
Delete Folders
Check Service Folder
- Navigate to C:\Program Files (x86)\Silverback
- Check if SilverSync Service folder has been removed
- If not, please delete it
Universal Agent Framework
- Navigate to C:\Program Files
- Right Click Matrix42 Folder
- Click Delete
Delete Registry Entries
- Press Windows + R on your Keyboard
- Enter Regedit and press enter
- Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Matrix42\
- Right Click Silversync
- Click Delete
- Confirm with Yes
Next Steps
- Restart your Windows Server
- Download and Update to your new Silverback Version: Silverback Update II: Upgrade to Major Version
- Proceed with Silversync Update III: Installation