Silversync Update I: Hybrid Setup Uninstallation

Before you Start

This Guide is designed for a Silverback Hybrid Setup, where Silverback and Silversync are located on the same machine. In this case you usually update Silverback and Silversync together. Please start with the Silverback Update I:Preparation Guide to ensure you will have a fallback scenario. After backups etc. are processed, please proceed with this guide to perform an Hybrid Setup Uninstallation.

Uninstall Software

Stop Services

Open an administrative PowerShell
Run the following command
- stop-service w3svc,silv*,epic*,mat*

Uninstall Silverback

Open Control Panel
Open Programs and Features
Select Silverback
Click Uninstall
Confirm with Yes
Click OK at the Reboot prompt
Wait until the process is finished
Refresh your Programs and Features view
Silverback should new be disappeared

Uninstall Silversync

Select Silversync
Click Uninstall
Confirm with Yes
Click OK at the Reboot prompt
Wait until the process is finished
Refresh your Programs and Features view
Silversync should now be disappeared

Cleanup Files

Delete Silversync Files

Open Windows Explorer
Right click your Silversync Installation folder, e.g. C:\Silverback\Silversync
Click Delete
In case the access is forbidden, you have two options
- 1. Remove Glyphicons font from Control panel:
  - Open your Control Panel,
  - Select Fonts
  - Right Click Glyphicons Font.
  - Click Remove
  - After a reboot of the Server all files can be removed.
- 2. Delete everything expect the font:
  - Right click all folders (except pfm) and press delete
  - Enable Do this for all current items
  - Click Continue
  - Navigate to pfm folder
  - Right click all folders (except fonts ) and press delete.

Check Service Folder

Navigate to C:\Program Files (x86)\Silverback
Check if SilverSync Service folder has been removed
If not, please delete it

Universal Agent Framework

Navigate to C:\Program Files
Right Click Matrix42 Folder
Click Delete

Delete Registry Entries

Press Windows + R on your Keyboard
Enter Regedit and press enter
Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Matrix42\
Right Click Silversync
Click Delete
Confirm with Yes
Right Click Universal Agent Framework
Click Delete
Confirm with Yes

Next Steps

Restart your Windows Server
Download and Update to your new Silverback Version: Silverback Update II: Upgrade to Major Version
Proceed with Silversync Update III: Installation