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Matrix42 Self-Service Help Center

Silversync Update I: Hybrid Setup Uninstallation

Before you Start

This Guide is designed for a Silverback Hybrid Setup, where Silverback and Silversync are located on the same machine. In this case you usually update Silverback and Silversync together. Please start with the Silverback Update I:Preparation Guide to ensure you will have a fallback scenario. After backups etc. are processed, please proceed with this guide to perform an Hybrid Setup Uninstallation. 

Uninstall Software

Stop Services

  • Open an administrative PowerShell
  • Run the following command
    • stop-service w3svc,silv*,epic*,mat*

Uninstall Silverback

  • Open Control Panel
  • Open Programs and Features
  • Select Silverback
  • Click Uninstall
  • Confirm with Yes
  • Click OK at the Reboot prompt
  • Wait until the process is finished
  • Refresh your Programs and Features view
  • Silverback should new be disappeared

Uninstall Silversync

  • Select Silversync
  • Click Uninstall
  • Confirm with Yes
  • Click OK at the Reboot prompt
  • Wait until the process is finished
  • Refresh your Programs and Features view
  • Silversync should now be disappeared

Cleanup Files

Delete Silversync Files 

  • Open Windows Explorer
  • Right click your Silversync Installation folder, e.g. C:\Silverback\Silversync
  • Click Delete
  • In case the access is forbidden, you have two options
    • 1. Remove Glyphicons font from Control panel:
      • Open your Control Panel,
      • Select Fonts
      • Right Click  Glyphicons Font.
      • Click Remove
      • After a reboot of the Server all files can be removed.
    • 2. Delete everything expect the font:
      • Right click all folders (except pfm) and press delete 
      • Enable Do this for all current items
      • Click Continue
      • Navigate to pfm folder
      • Right click all folders (except fonts ) and press delete.

Check Service Folder

  • Navigate to C:\Program Files (x86)\Silverback
  • Check if SilverSync Service folder has been removed
  • If not, please delete it 

Universal Agent Framework

  • Navigate to C:\Program Files
  • Right Click Matrix42 Folder
  • Click Delete

Delete Registry Entries

  • Press Windows + R on your Keyboard
  • Enter Regedit and press enter
  • Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Matrix42\
  • Right Click Silversync
  • Click Delete
  • Confirm with Yes
  • Right Click Universal Agent Framework
  • Click Delete
  • Confirm with Yes

Next Steps

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