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Matrix42 Self-Service Help Center

Silversync Update II: Standalone Uninstallation

Uninstall Software

This guide is designed for Silversync updates when Silversync runs on a dedicated standalone server

Stop Services

  • Press the Windows Server Icon
  • Enter Services
  • Press Enter and Open Services
  • Right-Click Matrix42 Universal Agent Framework 
  • Press Stop
  • Right-Click Silversync Service
  • Press Stop

Open an administrative PowerShell and run stop-service silv*,mat*

Silversync Uninstallation

  • Open Control Panel
  • Open Programs and Features
  • Select Silversync
  • Click Uninstall
  • Confirm with Yes
  • Click OK at the Reboot prompt
  • Wait until the process is finished
  • Refresh your Programs and Features view
  • Silversync should now be disappeared

Universal Agent Framework Uninstallation

Locate Uninstall String in Registry

  • Press Windows + R on your Keyboard
  • Enter Regedit and press enter 
  • Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall
  • Right Click in the left pane on Uninstall
  • Click Find
  • Search for Universal Agent Framework
  • Locate the UninstallString
  • Perform a double click on the Uninstall String and copy the Value Data to your Clipboard
  • Run Command Prompt as an Administrator
  • Paste your UninstallString as shown below and press enter:
MsiExec.exe /I{055D6A66-6106-475C-96A7-86EB180A7726}

Universal Agent Framework Setup

  • The Universal Agent Framework Setup should now appear
    • Press Next 
    • Select Remove
    • Click Remove 
    • Press Finish

Cleanup Files

Delete Silversync Files

  • Open Windows Explorer
  • Right click your Silversync Installation folder, e.g. C:\inetpub\Silversync
  • Click Delete
  • In case the access is forbidden, you have two options
    • 1. Remove Glyphicons font from Control panel:
      • Open your Control Panel
      • Select Fonts
      • Right Click  Glyphicons (Halflings Regular) Font
      • Click Remove
      • After a reboot of the Server all files can be removed.
    • 2. Delete everything expect the font:
      • Right click all folders (except pfm) and press delete 
      • Enable Do this for all current items
      • Click Continue
      • Navigate to pfm folder
      • Right click all folders (except fonts ) and press delete.

Delete Registry Entries

  • Press Windows + R on your Keyboard
  • Enter Regedit and press enter
  • Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Matrix42\
  • Right Click Silversync
  • Click Delete
  • Confirm with Yes

Next Steps

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