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Matrix42 Self-Service Help Center

Silversync Update III: Installation

Download Files

  • Open Silverback Management Console on your Silversync Server
  • Log in as an Administrator
  • Navigate to Admin
  • Navigate to Silversync
  • Click on your Silversync Server
  • On the following prompt, click to download Installation File
  • Copy the token displayed in the text area into the Clipboard
  • After the download is finished proceed with the next chapter


  • Launch the installer on your Silversync Server as:
    • If you use Server Authenticates mode, then launch the installer as an account with local administrator privileges.
    • If you use User Authenticates, launch the installer as a Domain Administrator
  • Click Next
  • Ensure the Installation Prerequisites check is passed.
  • Click Next
  • Click I Accept the terms in the license agreement
  • Click Next
  • Enter a User Name (e.g Vincent Valentine)
  • Enter a Organization Name (e.g. Imagoverum)
  • Click Next
  • Silversync Installation Directory
    • When Silversync is a stand-alone server: Keep defaults (recommended) or modify the installation destination if needed
    • When Silverback is the host server for Silversync (= Hybrid Mode)
      • Change Silversync Website Directory Location to C:\inetpub\Silverback or to your custom Website Directory Location
      • Ensure that Services Directory Location is equal to your Silverback Services Directory Location
  • Click Next
  • Click I checked the above items
    • When Silverback is the host server for Silversync (Hybrid), stop the IIS service first (stop-service w3svc)
  • Click Next
  • Choose Standard and click Next
  • Paste in the token you copied from the Silverback Management Console
  • Click Next
  • Click Install
  • Wait for the installation
  • Click Finish
  • Open Services MMC 
    • Start World Wide Web Publishing Service (when Silverback is the host server for Silversync)
    • Check and ensure that Matrix42 Universal Agent Framework is running
    • Check and ensure that Silversync Service is running
    • If not, select the service and click Start 

Check Connection

  • Navigate back to your Silverback Management Console
  • Click OK
  • Click the Refresh Button
  • You should now see your server with a last connection time and IP Address
  • All done!


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