macOS Guide II : Connect a device

Enrollment Process

An enrollment of macOS devices can be carried out with Silverback in several variants, as the following overview will demonstrate. In this getting started guide, we will focus on the User driven process with the Self Service Portal.

Initiator	Method	Additional Links
Administrator driven process with the Management Console	Administrator creates a pending enrollment from the Management Console and performs the enrollment on behalf of a user. Administrators creates a pending enrollment from the Management Console and users will receive their enrollment information via E-Mail to perform the enrollment.	Devices Guide Part I: Pending
User driven process with the Self Service Portal	Users are opening and logging in into the Self Service Portal from the same device, selecting Corporate or Personal as ownership and can use the direct download link to perform the enrollment.	macOS Guide II : Connect a device
User driven process with the Self Service Portal for BYOD devices (User Enrollment)	Users are opening and logging in into Self Service Portal from the same device, selecting User Enrollment for Apple devices as ownership with providing their Managed Apple ID and use the direct download link to perform the enrollment.	Apple Deployment Programs User Enrollment
Automated Process via the Device Enrollment Program	When using the Device Enrollment Program, devices will get during the out-of-the-box experience their download link from the deployment service. Here, users can either authenticate with Username and Password or with Username and One Time Password. If One Time passwords are used, users can create their OTP by using the Self Service process or Administrators can initiate the process of providing the enrollment information with the administrator driven approach.	Apple Deployment Programs
Additional Options	In addition to the above described methods, administrators can additionally modify simple enrollment settings to prevent the usage of a QR-Code or direct download links. In such a scenario, users or administrators are forced to open the activation page to enter the One Time Password manually, before performing the enrollment	Admin Guide Part III: Admin Tab

User driven process with the Self Service Portal

Create and Download your Profile

Open Safari on your macOS device
Open a new tab and and/or enter your Silverback Self-Service Portal (SSP) address (e.g https://silverback.imagoverum.com/ssp)
Enter Username
Enter Password
Click Sign-In or press 2x enter
Enter your Phone Number (optional)
Accept terms and conditions (optional)
Select your ownership (optional)

Configure Self Service as an Administrator under Admin > Self Service Portal

Click Start
On the next page your activation one time password is shown, e.g. dof9
Depending on your macOS configuration you will additionally receive a SMS
Click either from your Browser or from your SMS the shown activation Link (e.g. https://silverback.imagoverum.com/activate)
Press Allow to confirm the download of your profile
Now locate your downloaded profile in System Settings and install it

Locate and Install Profile

Open System Settings
Select Privacy & Security
Scroll down to Others
Select Profiles
Double click on Silverback by Matrix42 enrollment
Press Install
Click Install to confirm
Enter your macOS device password
Click OK
Your Silverback by Matrix42 EMM Profile should now be installed and your device is now connected to Silverback
Close the Profiles window

On older devices, the application is named as System Preferences and the Profile is located under Profiles. Press Install (2x), enter your macOS device password, and press Enrol

Next Steps

Proceed with next chapter: macOS Guide III: Devices