Skip to main content
Matrix42 Self-Service Help Center

macOS Guide II : Connect a device

Enrollment Process

An enrollment of macOS devices can be carried out with Silverback in several variants, as the following overview will demonstrate. In this getting started guide, we will focus on the User driven process with the Self Service Portal.

Initiator Method Additional Links
Administrator driven process with the Management Console
  • Administrator creates a pending enrollment from the Management Console and performs the enrollment on behalf of a user.
  • Administrators creates a pending enrollment from the Management Console and users will receive their enrollment information via E-Mail to perform the enrollment.
User driven process with the Self Service Portal
  • Users are opening and logging in into the Self Service Portal from the same device, selecting Corporate or Personal as ownership and can use the direct download link to perform the enrollment.
User driven process with the Self Service Portal for BYOD devices (User Enrollment)
  • Users are opening and logging in into Self Service Portal from the same device, selecting User Enrollment for Apple devices as ownership with providing their Managed Apple ID and use the direct download link to perform the enrollment.
Automated Process via the Device Enrollment Program
  • When using the Device Enrollment Program, devices will get during the out-of-the-box experience their download link from the deployment service. Here, users can either authenticate with Username and Password or with Username and One Time Password. If One Time passwords are used, users can create their OTP by using the Self Service process or Administrators can initiate the process of providing the enrollment information with the administrator driven approach. 
Additional Options
  • In addition to the above described methods, administrators can additionally modify simple enrollment settings to prevent the usage of a QR-Code or direct download links. In such a scenario, users or administrators are forced to open the activation page to enter the One Time Password manually, before performing the enrollment

User driven process with the Self Service Portal

Create and Download your Profile

Configure Self Service as an Administrator under Admin > Self Service Portal

  • Click Start
  • On the next page your activation one time password is shown, e.g. dof9
  • Depending on your macOS configuration you will additionally receive a SMS
  • Click either from your Browser or from your SMS the shown activation Link (e.g. https://silverback.imagoverum.com/activate)
  • Press Allow to confirm the download of your profile
  • Now locate your downloaded profile in System Settings and install it

Locate and Install Profile 

  • Open System Settings
  • Select Privacy & Security
  • Scroll down to Others
  • Select Profiles
  • Double click on Silverback by Matrix42 enrollment
  • Press Install
  • Click Install to confirm 
  • Enter your macOS device password 
  • Click OK 
  • Your Silverback by Matrix42 EMM Profile should now be installed and your device is now connected to Silverback
  • Close the Profiles window

On older devices, the application is named as System Preferences and the Profile is located under Profiles. Press Install (2x), enter your macOS device password, and press Enrol

Next Steps 

  • Was this article helpful?