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iOS Guide VI: Device Supervising

Device Supervising

Supervising is a mode that allows a Silverback and all Enterprise Mobility suites to control additional functions on an iOS device. This feature is intended for institutionally-owned devices.

The best way to utilize Supervision is to enroll devices with Apple's Device Enrollment Program (DEP). Any devices that enroll into Silverback via DEP are supervised over the air, when the corresponding checkbox under Admin > Device Enrollment Program > Settings is activated. It is also possible to add your existing company-owned devices to the Device Enrollment Program. If you looking for that, please check the following how-to: Apple Deployment Programs IV: Manually add devices to DEP

Beginning with iOS 13, all devices enrolled with the Device Enrollment Program are automatically supervised.

If you have devices that are not eligible for inclusion in the Device Enrollment Program, there is a second way to supervise iOS devices, which will be explained in this guide. 


  • MacBook with minimum macOS version 10.14 (Mojave)
  • Apple Configurator 2.5 or higher
  • Apple Business Manager account

Supervise Devices

Download Apple Configurator

  • Login to your MacBook
  • Open AppStore
  • Search for Apple Configurator
  • Click Load
  • Install Application
  • Wait until installation is finished

Create Organization (optional)

It might be that you already created an organization within your Apple Configurator 2, so please do not create a second one. 

  • Click on Menu Apple Configurator 2
  • Click Preferences
  • Choose Organizations
  • Click in the lower left corner the “+” sign
  • Click Next 
  • Enter your Business Manager account ID
  • Click Next
  • Enter your Password
  • Click Next
  • Sign-In
  • Choose Generate a new supervision identity
  • Click Done
  • Enter your MacBook credentials 
  • Click Update Settings
  • Check the data of your newly created organization

Perform Supervising

  • Close the Organizations window
  • Connect your iOS device via USB 
  • From the "Action" menu at the top of your screen, select "Prepare"
  • Select "Manual" configuration
    • Disable Add to Device Enrollment Program
    • Enable Supervise devices
      • Enable Allow devices to pair with other computers (optional)
  • Click Next
  • Select "Do not enroll in MDM" 
  • Select your Organization 
  • Click Next
  • Choose which steps will be presented to the user in Setup Assistant
    • Show all steps
    • Show only some steps
    • Don't show any of these steps 
  • Click Prepare tp erase the device and reboot as a supervised device

Next Steps:

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