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Matrix42 Self-Service Help Center


A license file is requested when the Enterprise Manager console is started for the first time. It is not possible to use the EM, unless this file is inserted. To do so, please use the "Browse..." button to select the license file supplied by Matrix42 (*.CERTIFICATE). Then click OK to confirm. Now the console interface will open.

This may stop the EM Server service. In such case, simply restart the service (M42EMServer).

Alternatively, you can copy the license file manually into the folder "Certificates" in the EM installation path (default path C:\ProgramData\Matrix42\Matrix42 Enterprise Manager Server\Certificates). Please note that you must restart the EM Service in this case.

The license file is sent when the Enterprise Manager is purchased. To request a demo license, please send an e-mail to

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