View Live Logs for Cloud Connector

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Introduction

Our Cloud Connector enables customers to securely bridge their hosted cloud instances with on-premise resources over port 443. This allows for seamless integrations, such as performing LDAP queries from the cloud to on-premise directories. While the connector is designed to operate reliably in most environments, rare issues may occasionally arise. In such cases, reviewing the Cloud Connector's debug logs can be essential for troubleshooting. This article outlines how to access and analyze these logs, either through a provided configuration or by using the DebugView tool.

Option 1: Modify Cloud Connector Config

Switching on the log listener can create a very large log file of several gigabytes over time. Remember to reset the changes so that your storage space on the server does not fill up.

Open Services
Stop all Silverback Cloud Connector Services
Open Explorer and create the following new folder C:\Temp
Open Explore and navigate to C:\Program Files (x86)\Matrix42\Cloud Connector\Service
Copy the SilverbackMDM.SilverBack.Service.CCClient.exe.config to your recently created temporary folder, e.g. C:\Temp
From C:\Temp, open the file with any TextEditor
Now add between <configuration> and <appSettings file=""> the following part:

<system.diagnostics>
 <trace autoflush="true">
  <listeners>
   <add name="logListener" type="System.Diagnostics.TextWriterTraceListener" initializeData="C:\TEMP\CC.log"/>
   <add name="consoleListener" type="System.Diagnostics.ConsoleTraceListener"/>
  </listeners>
 </trace>
</system.diagnostics>

Your top of the configuration file should now look like this:

Save the file
Now copy the updated file into C:\Program Files (x86)\Matrix42\Cloud Connector\Service
For troubleshooting purpose, start now only 1 of your Silverback Cloud Connector Service
Navigate to your temporary folder C:\Temp
You should see now a new CC.log file
Try to reproduce your issue and review the logs and/or send them to the Matrix42 support

Option 2: Use Sysinternals

Install on your Cloud Connector Server the sysinternals tool dbgview.exe
Open the TaskManager
Navigate to Services
Locate the PID for the Cloud Connector Services
Now run dbgview.exe as an Administrator
Enter in the filter your PIDs (e.g. 7220;2500)
Press OK
Under Capture, enable Capture global Win32
You show see now a live log of the Cloud Connector services