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Matrix42 Self-Service Help Center

Uninstall or Reinstall Silverback

Uninstall or Reinstall Silverback

In some cases, mostly advised from our support, it might be necessary to uninstall Silverback completely and re-install it from the scratch. As Silverback and the Database are working independently, it is very simple to reinstall all Silverback related files & folders and keep the database and the connection string untouched. Please ensure to reinstall not a lower Silverback version, as this will occur in a database conflict. If you intend to install a newer Silverback version, this is supported as Silverback will retrieve the connection from the registry key, which will not be uninstalled and will start the database upgrade after the new installation. 

Create a backup

  • Perform a snapshot from your Silverback server 

A Database Backup of your Silverback database is not needed as the Database is logically separated and the connection string will be retrieved from the registry key. 

The connection string is located under: Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Matrix42\Silverback 

Stop Services

  • Open PowerShell with administrative privileges
  • Run the following command: stop-service w3svc,silv*,epic*
  • Open Services and confirm that all Services has been stopped:
    • Silverback EPiC Service
    • Silverback Listener Service
    • Silverback Maintenance Service
    • Silverback Queuing Service
    • World Wide Web Publishing Service 

Uninstall Fonts 

  • Open Control Panel
  • Select Fonts
  • Search for Glyphicons Halflings Regular
  • Right Click the Font and select delete
  • Confirm with yes
  • Repeat these steps for the following fonts:
    • Open Sans
    • summernote Regular
    • Symbol Regular

Uninstall Silverback

  • Open Control Panel
  • Select Programs and Features
  • Right-click Silverback and select Uninstall
  • Confirm with OK
  • After Uninstallation refresh the view and ensure that Silverback disappeared 

Delete Files and Folders

  • Open Windows Explorer
  • Locate your Silverback Installation Folder, e.g., C:\Silverback or C:\inetpub\Silverback
  • Right-click the complete Silverback Folder 
  • Press Delete
  • Review if your Service Installation Folder is still present, e.g. under C:\Program Files (x86)\Silverback
  • If it is present, right-click the complete Services Folder 
  • Press Delete

In case you can't delete the Silverback Installation Folder, perform a reboot and try again.

Re-Install Silverback

  • Run the Silverback Installer 
  • Proceed with the Installation process

Before you click finish, ensure to start services first.

Start Services

  • Open PowerShell with administrative privileges
  • Run the following command: start-service w3svc,silv*,epic*
  • Open Services and confirm that all Services has been started

Finish Installation

  • Navigate back to the Silverback Installation Wizard
  • Click Finish
  • Click Continue to this website
  • Login with your Administrative credentials or Start the Database Upgrade
  • Finished
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