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Device Enrollment Program: Token Renewal

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Overview

As the Device Enrollment Program token needs to be renewed every year, this article provides a quick and easy overview of how to update your connection to the Apple Business Manager or Apple School Manager on a regularly basis. 

Download Token

  • Login to Apple Business Manager or Apple School Manager
  • Click on the bottom left on your account
  • Select Preferences
  • Select your Silverback Server
  • Press Download Token
  • Confirm with Download Server Token
  • A download of the token will start: silverback.imagoverum.com_Token_2023-02-16T15-34-36Z_smime.p7m

Import Token 

  • Open your Silverback Management Console
  • Login as Administrator
  • Navigate to Admin
  • Navigate to Device Enrollment Program
  • Click General Settings
  • Click Choose File 
  • Select now the previously downloaded Token from Apple file: silverback.imagoverum.com_Token_2023-02-16T15-34-36Z_smime.p7m
  • Click Save
  • Click OK
  • Wait a few moment for the system to connect and update with Apple
  • Refresh the Browser page or navigate to another section and switch back to Device Enrollment Program
  • Congratulations. Your successfully renewed your Device Enrollment Program token. 

You can review the Synchronization Process under Logs  > Device Enrollment Program 

Troubleshooting

If you receive the message The token information provided is invalid after importing the token, please follow the instructions to create and replace your public key for generating a new token for your server in Apple Business or Apple School Manager.

Create a new Public Key

  • From the Device Enrollment Program section > General Settings view in Silverback, press Download Public Key
  • A download of the Public Key File will start: SB_MDM_Public_Key.pem

Create and download new Token

  • Login to Apple Business Manager or Apple School Manager
  • Click on the bottom left on your account
  • Select Preferences
  • Locate and select your server
  • Press Edit
  • Press Upload New
  • Select the your previously downloaded Public Key: SB_MDM_Public_Key.pem
  • Press Save
  • Click Download Token
  • Confirm Download Server Token
  • You downloaded now a file named like Silverback_Token_2020-01-14T17-08-52Z_smime.p7m

Import Token

  • Navigate back to your Silverback Management Console
  • Click Choose File 
  • Upload now the previously downloaded Token from Apple file: Silverback_Token_2020-01-14T17-08-52Z_smime.p7m
  • Click Save
  • Click Ok
  • Wait a few moment for the system to connect and update with Apple
  • Refresh the Browser Page or navigate to another section and switch back to Device Enrollment Program