Skip to main content
Matrix42 Self-Service Help Center

Device Enrollment Program: Token Renewal

How To Renew your DEP Token

As the Device Enrollment Program Token needs to be renewed every year and this article provides a quick overview of how to update your connection to the Apple Business Manager on a regularly basis. 

Select first your Silverback Version to locate the proper guide section for you: 

For Silverback 21.0 Update 1 and newer: 

  • Open your Silverback Management Console
  • Login as Administrator
  • Navigate to Admin
  • Navigate to Device Enrollment Program
  • Click General Settings
  • Click Download Public Key
  • A download of the Public Key File will start: SB_MDM_Public_Key.pem

Upload Public Key 

  • Login to Apple Business Manager
  • Click on the bottom left on your account
  • Select Preferences
  • Select your Silverback Server
  • Click Edit
  • Click Upload New and select your previously downloaded Public Key: SB_MDM_Public_Key.pem
  • Press Save

Download Token 

  • Click Download Token
  • Confirm Download Server Token
  • You downloaded now a file named like Silverback_Token_2020-01-14T17-08-52Z_smime.p7m

Import Token 

  • Navigate back to your Silverback Management Console
  • Click Choose File 
  • Upload now the previously downloaded Token from Apple file: Silverback_Token_2020-01-14T17-08-52Z_smime.p7m
  • Click Save
  • Click OK
  • Wait a few moment for the system to connect and update with Apple
  • Refresh the Browser Page or navigate to another section and switch back to Device Enrollment Program
  • Congratulations. Your successfully renewed your Device Enrollment Program token. 

For Silverback 21.0 and earlier:

Create a new public key

Upload new public key

  • Login to Apple Business Manager
  • Click on the bottom left on your account
  • Select Preferences
  • Select your Silverback Server
  • Click Edit
  • Scroll down 
  • Click Upload New
  • Select the certificatepublic.key (macOS) or appledep_upload.pem (Windows 10)
  • Click Save

Download, Decrypt and Upload Token

  • Navigate back to the DEP Token Creation Guides and proceed with the chapters Downloading and Decrypting Token
  • After that, upload your newly created DEP Token into Silverback 
  • Wait a few moment for the system to connect and update with Apple
  • Refresh the Browser Page or navigate to another section and switch back to Device Enrollment Program
  • Congratulations, you successfully renewed your DEP Token