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Matrix42 Self-Service Help Center

Certificate Error when using SaaS-EMC (/RDweb/Webclient)


When launching the HTML5 version of an Empirum Management Console (EMC) in a Matrix42 SaaS environment, you may receive an error message with detailed certificate information: 
"Your session ended because an unexpected server authentication certificate was received from the remote PC. Ask your admin or tech support for help."

(Depending on the language of your browser)


The underlying SSL certificate has been replaced, but your web browser still caches the information from the previous SSL certificate.


Clear the cache of your web browser.