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Matrix42 Self-Service Help Center

Installation Guide III: Basic Setup

Silverback Basic Setup

Enter License

After logging in you will be prompted to enter the Silverback license to activate the system.

  • Click Import Key
  • Paste your key into the text box
  • Click Save
  • You should now be successfully logged in into Silverback Management Console

Change the default admin preferences

  • Click on the settings icon on the upper right
  • Enter an Email address (e.g.
  • Enter the current password in the Old Password field (S1lverb@ck)
  • Enter your new password in the New Password field
  • Confirm your New Password
  • Enable Receive Email Alerts (optional)
  • Change Date Format (optional)
  • Change Time Zone (optional)
  • Change Language (not recommended)
  • Click Save 
  • Click OK

It’s very important this new password is remembered, unless you haven't add more admin accounts

Change Settings Admin Account Password

  • Navigate to Admin
  • Navigate to User Management
  • Locate the settings administrator account
  • Click Edit
  • Enter an Email address (e.g.
  • Enter a new password
  • Confirm the new password
  • Change Date Format (optional)
  • Change Time Zone (optional)
  • Change Language (optional)
  • Click Save

Configure the System Settings

  • Log out from Management Console (upper right)
  • Login as Settings Administrator


In the General Tab of the settings page, the following settings should be configured:

  • Change System user Default Time Zone to your preferred one (optional)


  • Navigate to Certificates
  • Select your previously created Silverback Root CA certificate
  • Change Country Code 
  • Change Organisation Name
  • Change the Location Name
Setting Name Description
Certificate  This should match the certificate configured in Step 1 of Installation and Configuration. This certificate is used to create the client certificates for Silverback clients to use for enrolment and other services.
Country, Organisation and Location These are used in the certificates that are generated for devices as information only to identify the issuer of the certificates
Expiry Length The certificates issued to clients will expire after this time period. Ideally this should be as long as possible to prevent the need for certificates to be renewed.

Do not Save! 


  • Navigate to Payload 
  • In the Profile Signing Certificate Area select your SSL Certificate
Setting Name Description
Signing Certificate  This certificate is used to sign profiles being sent to iOS devices. It’s recommended to use the SSL Certificate for the Silverback website, as this will be trusted by the devices.


  • Navigate to SMTP
  • Enter your SMTP Server, e.g
  • Enter your SMTP Port, e.g. 25
  • Enter a Username
  • Enter a Password
  • Enable SSL/TLS (optional)
  • Change Sent From to e.g.
  • Click Send Test Message and try your settings
Setting Description
SMTP Server The network address of the SMTP Server or Relay
SMTP Port The SMTP Port to use
Username If the SMTP server requires authentication, specify the username. If no username is provided it is assumed to be anonymous
Password If the SMTP server requires authentication, specify the password. If no password is provided it is assumed to be anonymous
SSL/TLS Whether or not the system uses SSL/TLS with SMTP
Sent From The address that should appear as the “From“ address when the user receives the email

Save Settings

  • Navigate to the bottom and click Save
  • Click OK to confirm
  • Log Out as Settings Administrator

Start Services

  • Open PowerShell with Administrator Priviliges
  • Type: start-service w3svc,silv*,epic*,mat* 
  • Click Enter
  • Wait until services all services have been restarted

Modify SQL Permissions (optional)

For security concerns, the dbcreator role can be replaced by db_owner.  

  • Open SQL Management Studio
  • Navigate to the Security
  • Navigate to Login
  • Right click the user that has been chosen for the database creation
  • Click Properties
  • Navigate to Server Roles
  • Uncheck dbcreator role 
  • Navigate to User Mapping
  • Enable Silverback Database
  • Enable db_owner at Database role membership for: Silverback 
  • Click OK 

For a deployment where SQL is located on the same server as Silverback perform the following additional task: 

  • Assign NT AUTHORITY\SYSTEM the db_owner role  for the created Silverback database 

Next Steps

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