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Matrix42 Self-Service Help Center


Applies for EMv6 & EMv7.


Allows you to view on the computer group and location level on how many devices the EM Agent has been distributed.



NotInstalled Agent is not installed
AgedVersion Computer has installed an obsolete version (EM Agent Version < EM Server Version)
NoLocation Agent is not assigned to a location
NoLongerExists The agent did not report to the server for more than 30 days (AgentInfo Update > 30 days).
CurrentlyNotAvailable Agent did not report for at least 4 days (from version 19.0.2 7 days) (e.g. computer not switched on)
ClientOK Agent works without problems

Remote tasks

The "Remote tasks" section is used to view the EM remote tasks and re-execute them, if required. You can also write new tasks

Use the "New Remote Task" to create a new EM remote task and define on which computers the task shall be applied with which actions.

Actions define what shall be performed on the client. The following screenshot illustrates possible actions.


This window allows you to view and check EM Agent log files for clients.

Per deposited IP address, the query is checked once for 14 seconds before it is automatically terminated!

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