Android Guide III: Devices
Devices
- Navigate back or open your Silverback Management Console
- Login as an Administrator
- Navigate to Devices
- Once your device is enrolled and the App Portal icon is visible on the Android or Samsung Knox device you will see the device here
Adjust your colums
- Hover over the Username column and click the arrow button
- Disable Battery (optional)
- Disable Storage (optional)
- Disable OS Update (iOS only)
- Enable Security Patch Level (Android Only)
Try a couple of things to customize your view
Check your surroundings
- You will see a select button in the first column
- You will see a Device ID
- Select your first enrolled device
- You will see Multiple Actions button on the right
- Click the Multiple Actions button
- Nothing will happen!
Enroll a second device and try it again
- Check the actions column
Managed Device Actions
The Actions column offers you the following possibilities:
Assign Tag ![]() |
Manually assign additional Tags to a device. Please refer to |
Lock |
Lock the device. The user needs to re-enter his passcode to get access. |
Block ![]() |
Blocks the device, remove all tags settings except restrictions but keeps the device under management Navigate to Blocked to unblock devices manually. After that all Tags will be-reassigned. |
Factory Wipe ![]() |
This option performs a full device wipe to factory defaults The device is completely wiped and all company & user data gets erased. |
Delete Business Data ![]() |
Un-enrolls the device and move device into Checked out section This will remove all company apps, profiles & data from device but leave the private data of the user untouched. |
- Now click on your enrolled device and open device overview
Device Overview
Device overview will display the following information
- Username and Last Update information
- Device Overview Actions (Refresh, Resultant Tags, More)
- Managed application List (Action, Name, Status)
- Device Information (Name, OS Version, Ownership, Serial Number etc.)
- Assigned Tags (Displays assigned Tags)
- Network Information (Country, Carrier, Phone Number etc.)
- Restriction Information (Displays active restrictions on the device)
- Security Information (Last Checkin, Password compliance etc.)
- Android Enterprise Information (requires an Android Enterprise integration)
- Profile List (Displays active profiles on the device)
- Certificate List (Displays distributed certificates on the device)
- Application List (Installed applications on the device)
Device Overview Actions
Action | Requirement | Description |
---|---|---|
Refresh | None | With a refresh the system triggers a connection to the device and send / retrieve new information. |
Resultant Tags | None | Gives an overview of applied tags, apps and restrictions. |
Actions | ||
Pending Commands | None | Displays database information about past and upcoming device commands. |
Status History | None | Displays database information about the Device History. |
Managed Applications | None | Displays all available assigned applications with remote installation actions. |
Clear Passcode |
Android Enterprise |
Click Clear passcode if the device user forgot his passcode to simply turn passcode off. |
Restart | Android Enterprise and/or Samsung Device | Devices will instantly perform a restart after receiving the command. There is no hint for the end users and they might lose unsaved work. |
Next Steps
- Proceed with Android Guide IV: Create a Tag and assign it
- Collect additional information about Devices in our Management Guide Part II: Devices