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Release Notes
Version 25.x
Empirum 25.0 - Release Notes
Empirum 25.0.1
Empirum 25.x - Step by Step Update Guide
Version 24.0
Empirum 24.0.x - Step by Step Update Guide
Empirum 24.0 - Release Notes
Empirum 24.0 Update 1 - Release and Update Notes
Empirum 24.0 Update 2 - Release and Update Notes
Empirum 24.0 Update 3 - Release and Update Notes
Version 23.0
Empirum 23.0 Update 3 - Release and Update Notes
Empirum 23.0 Update 2 - Release and Update Notes
Empirum 23.0 Update 1 - Release and Update Notes
Empirum 23.0 - Release Notes
Empirum 23.0 - Step by Step Update Guide
Version 22.0
Empirum 22.0 Update 1 - Release and Update Notes
Empirum 22.0 - Release Notes
Empirum 22.0 - Step by Step Update Guide
Version 21.0
Empirum 21.0 Update 3 - Release and Update Notes
Empirum 21.0 Update 2 - Release and Update Notes
Empirum 21.0 Update 1 - Release and Update Notes
Empirum 21.0 - Release Notes
Empirum 21.0 - Step by Step Update Guide
Version 20.0
Empirum 20.0 Update 3 - Release and Update Notes
Empirum 20.0 - Release Notes
Empirum 20.0 - Step by Step Update Guide
Installation and Configuration
Product Hardening
EWC - Java and Apache Tomcat Update
Product Hardening (Security)
Recommendations for safe operation
Version 25.x
Empirum 25.x - Installation Manual
Empirum 25.x - System Requirements
Version 24.0
Empirum 24.0.x - Installation Manual
Empirum 24.0.x - System Requirements
Version 23.0
Empirum 23.0.x - System Requirements
Empirum 23.0 - Installation Manual
Version 22.0
Empirum 22.0 - Installation Manual
Empirum 22.0 - System Requirements
Version 21.0
Empirum 21.0 - Installation Manual
Empirum 21.0 - System Requirements
Version 20.0
Empirum 20.0 - System Requirements
Empirum 20.0 - Installation Manual
Administrator Guide
DBUtil
Management Console (EMC)
Remote Control
Manuals
OS Deployment
WinPE
Getting Started - from EPE 4 to WinPE
Basic Information
Configure WinPE
WinPE in the depot server scenario
WinPE via HTTP(S)
Self Provisioning
Disk Imaging
End of Life (EOL)
FAQ
Driver integration
Provision of WinPE drivers
Inject drivers into a boot configuration
Provision of operating system drivers
FAQ
Driver Integration (AddOn)
Provision of operating system drivers (AddOn)
PreOS Package Editor
About this Document
Introduction
Step-by-step Instructions
FAQ
BIOS Update Template
How to extend BiosUpdateTemplate package script
Variable Configurations OSI
Concept and description
Driver Extraction Package
Concept and description
Software Management
Configuration
UEM Agent
UEM Agent
UEM Agent Windows
New features and changes
Installation, Update and Rollout
Installation window (Z-Dialog/Task List)
Tips and Troubleshooting
Customization of the user interface
Installation of the UEM Agent via Silverback
Pre-Logon Window
Validation of packages before installation
Check for signing
Installation and login after reboot on Full disk encryption
Alternative Package Sources
Info page
Survey
Auto Update Flow Diagram
Offline Installations
Windows Out of Box Experience (OOBE)/Autopilot
UEM Agent Windows - Extended Support Release (ESR)
UEM Agent Windows
New features and changes
Installation, Update and Rollout
Installation window (Z-Dialog/Task List)
Tips and Troubleshooting
Customization of the user interface
Installation of the UEM Agent via Silverback
Pre-Logon Window
Validation of packages before installation
Check for signing
Installation and login after reboot on Full disk encryption
Alternative Package Sources
Info page
Survey
Auto Update Flow Diagram
Depot Helper Service - HTTP(S)
Internal documentation
UEM Depot Management
UEM Depot Management
Configuration
Protocol and Master Server
PowerShell Cmdlets
Open Points and Troubleshooting
How to use UEM Depot Sync 2.1 and later
Real Time Monitoring and Controlling
Release Notes
Matrix42 UEM Software Deployment - Best Practices
Best Practices
Automated Assignment with active Filters
Empirum PowerShell Package
Patch Management
Configuration
Best Practice
FAQ
SDK
Encrypted https connection HowTo
Software Development Kit (SDK) Release Notes
Product Support Lifecycle (EOL)
Client Management (Empirum) SaaS
Getting Started (Empirum) SaaS
Getting started with Client Management (Empirum)
Getting started with upload Software Packages
Getting started with Configuring an Offline Subdepot Server
Getting started with OS Deployment
UEM Agent Deployment (Empirum) SaaS
Deployment of the UEM Agent (Empirum) SaaS
Deployment of the UEM Agent (Empirum) SaaS via UEM Console
Knowledgebase (Empirum) SaaS
Certificate Error when using SaaS-EMC (/RDweb/Webclient)
Change the Empirum Management Console language
Password Self Service
Upload and Import packages via Empirum SDK
KnowledgeBase
Easy Recovery
Inventory (Empirum)
Domain Controller is overloaded at the morning, makes login difficult
Linux inventory – Troubleshooting and frequently asked questions
The inventory scan file of MAC computers is not transmitted to the server
Management- and Web Console
Changing the timeout value for the web console
Create Empirum filters with raw SQL conditions
Enable https for IIS
Errors in the SQL configuration manager for reporting services
Errors on report configuration via DBUtil
Errors when reports are launched by the Empirum console
Error message while creating a new client
Export of a filter on the free space on drives in a CSV file
Groups or users shall be granted read-only rights
Impossible to take ownership of filters
Increase the maximum number of displayed clients for a filter query in the EWC
Installation sequence and dependencies if AND Softwareclasses have been assigned
It is not possible any more to log on to the web console
Log-in to the web console fails with Windows authentication
Software classes cannot be assigned to filters anymore
Users cannot be granted group rights (grayed out).
Users with Emp_M_Computer cannot use OneClick filters in the web console
OS Installer
Debugging PXE boot with help of Wireshark
If the operating system has been installed via Empirum, the user cannot log in because the domain name is not pre-set
Italian OS cannot be imported
OS installation is aborted with error message
Transmission aborts during PXE boot over WAN
Using EPE with DHCP options
WDSUTIL Error - Configuration Manager PXE boot causes Windows Deployment Service crash
Which DHCP option is used for OS installation in the EPE boot image?
Wrong country code after OS deployment
Package Cloud
How to register for the Package Cloud
Packaging
Activate or deactivate services via package
Differing behavior during package installation
Diff analyses shall copy INI files, rather than modifications
Error "Cannot create file '´³|€'" occurs during package installation
Error 1601, 1603 or similar during MSI package installation
Error 3010 during MSI package installation
Error in user part: Files are not copied
Error message 'Unable to write File.xml' when the 'UpdateXML' is used
Examine errors of the type "return value: -2147213312" (example)
How to use variables in packages
Individual installation steps of a package are displayed in the window title of the status window
Installation of MSI packages within the LocalSystem is not possible
MSI packages: Different output in the MSI log file
Packaging: "Prompt" commands are not displayed
Packaging: a new version of a package should not delete the older version
Packaging: Behavior of the “AskKillProcesses” command
Packaging: files cannot be updated, but there is no error message
Packaging: How to use Active Setup for actions that have to be executed once for each user
Reboot from a package installation
Sections in Setup.inf are not executed
Sections will not be executed
SFX package of the Advanced Agent is aborted; error message "No AgentConfig.xml has been found!"
Uninstall string on 64bit systems is not found
Usage of network drives in packages
User part installation does not copy all files
Using encrypted password in packages
Using the Tokenize command in a package
Patch Management
DPDTrace - Debugging tool by Shavlik
Firefox ESR is not patched in versions 17.0 and 10.0.1
How to debug Universal Agent Framework (UAF) PM3
Patch Management: Possible Reasons for "Download failed"
Patch managementV3 fix package fails
Patch Management Scan Package cancels with error "Signing certificate validation failed"
PM3 Catalog Download quits with HTTP 403 forbidden
PMv3: Catalog sync aborts with an error message "Unable to load DLL SqlServerSpatial110.dll"
PM V3 catalog download fail at UAF
Reset Patch Management V3
Shavlik-Catalog release time after automatic synchronization of PMV3
SQL settings when BTQH service has crashed
Stabilization after patch 08
Personal Backup
After restoring through Personal Backup, network drives are not displayed
Create encrypted backups
Error message "Setup does not work anymore"
Functionality for volume shadow copy backup
How many full backups will be created by Personal Backup when several generations are configured, how can the network traffic be kept low?
How to back up specific registry keys with Personal Backup
How to define variable backup directories
Mapped drives are not displayed in the Explorer after they have been restored with Personal Backup
Migration of Lotus Notes files from Windows XP to Windows 7 with Personal Backup
Migration of user profiles with Personal Backup
Personal Backup and volume shadow copies
Personal Backup Restore.cab not found - .cab files cannot be created
Personal Backup shall work witch compression and multiple generations
Personal Backup syntax for specifying check files and Init commands in the PBU
Restore after name of the client has changed
Restore of all profiles in one run with Personal Backup
Sequence of backup with Personal Backup for multiple generations
The maximum file size defined in Personal Backup is ignored
Platform and Database
3rd-party virtualization cannot be disabled
Attempting connection to database, connection failed
Configure AD and IIS for certificate based authentication
Deactivate Telemetry in Empirum
Debugging Wake on LAN in a routed environment
Depotserver Sync: Logon - An extended error has occurred
Depot servers and EmpSync templates cannot be installed on Windows Server 2012
Depot server - packages job is aborted
Depot server running on windows 7 pro using rsync as main protocol
EAI XML files are only processed once after the service has started
Empirum Web console - Not all objects are displayed in the software search
EmpSync service is set to manual start after update
Error "Registry cannot be accessed" when PXE service is installed
Error when installing PXE services on a Depot that is not in the same domain
Error when running the hotfix installer "Cannot create a file when that file already exists."
Error when upgrading SQL Server to version 2016
Files with names that contain non-Latin characters cause synchronization errors
How-To: Mac Certificate Based Authentification
Increase timeout for the RSYNC protocol if RSYC jobs hang up sporadically
Installation of Activation service fails
Installation of subdepot server 15.1 fails with Error 2
Install/configure DBUtil services, services are missing, view is empty
Interrupted transmission when PXE is booted via WAN
In Empirum DBUtil the button for the license key is grayed out
MATRIXACTIVATION: "cannot find specified server settings"
Memory Leak if the depot server is used with WIN 7 and RSYNC
Migration of Empirum database system into a new SQL server instance
No %Computername%.ini written while the computer was activated
No DDC files are written
No ddc files are written any more for some clients
No XML Import via Empirum Automation Interface (EAI) anymore
ODBC cannot established a Connection to the database
Poor database performance / deadlock error
PXEImageChange error message: side-by-side configuration is incorrect
PXE server is on the same system as a 3rd-party DHCP
PXE service crashes on depot server
PXE service on 64-bit depot server cannot establish connection to database
PXE service on depot server, DSN is always set for Windows authentication
RSYNC: Setup.inf scripts are synchronized prematurely
RSync call fails with fork error message
RSYNC Sync Jobfails because of mutated vowels
Setting up a Subdepot using WebDAV
Specific files cannot be synchronized
SQL error when creating filters
Switching SQL Authentication to Windows Authentication
Sync jobs are not displayed in Sync monitor
Sync service reports: "Can not convert some time settings to correct date"
Table update error: FOREIGN KEY
TFTP2 does not start despite successful installation
The purpose of the Rsync and IPerf services
The WEBSERVER_PROCESSES subdepot variable is not available on the client level
Troubleshooting when Wake on LAN (WOL) does not work
User transfer after database relocation
Wake on Lan Service (WOL) Timeout erhöhen
What is important to know if Windows authentication shall be used for the EMC
WOL offline on depot server does not work, WOL does not exist in os.ini
Remote Control
Automatic detection of proxy setting by Remote Control
Dynamic PROXY settings for Fastviewer Remote Control
Fastviewer Remote Control cannot establish connection
Fastviewer Remote Control server activation
How to add Info2 to the Remote Control variables
How to automatically fill the Info1 field with the user name during the installation of the Remote Control Host
How to automatically remove and how to avoid duplicates
How to create clients in subdirectories of the Fastviewer console
How to create extended logs for Remote Control
How to delete duplicates from the Fastviewer Remote Control Console
How to extend Remote Control licenses
How to remove Remote Control duplicates if you use the cloud solution
How to remove Remote Control duplicates when using the cloud solution
Modification of the Windows 7 firewall for Empirum Remote Control
Proxy settings for Remote Control host are not adopted
Remote Control auto update fails
Remote Control cannot be uninstalled
Remote Control FastViewer console displays differing number of clients
Silent installation of the Remote Control Host
The Matrix42 Remote Control packages are missing in the depot
Update scenarios for Matrix42 Remote Control
Where can I find documents and the license for Matrix42 Remote Control?
Software Management
Activate extended log entries of Advanced Agent
Advanced Agent polls although no polling interval has been defined
Advanced Agent starts in English
Agent push: VCredist is not installed, error 2
Agent push fails on machines with more than one NIC
Agent push pop-up: Cannot open file 'C:\Programs\Common Files\Setup32\Setup.exe'
Agent push to several systems takes a very long time
Agent via HTTP: Error 503: Server unavailable
An SFX package cannot be created because WINCAB is missing
Check free space on the hard disk for Advanced Agent package installation
Clients activated through Wake-on-LAN shall be shut down again after installation
Configuration of an Empirum Sub Depot in the DMZ
DDSCompare.exe /ddc does not delete all files
Debugging of the Advanced Agent after operating system installation after Empirum Agent.bat has been executed
Debugging of the matrix42 UEM Agent and Advanced Agent
Definition of the RSYNC Jobs for the Depot Server
Determine the set type of authentication
DHCP options in the software management and OS Installation
Empirum Agent and fallback server functionality
Empirum Agent crashes - DotNet error in EventView
Empirum Agent writes warnings into the event view
EmpSync crashes when Riverbed is used
EmpSync service crashes immediately after installation
Enabeling of the Depot Management Sync Monitor for Cloud Customers
Error during subdepot package installation "Cannot delete file 'C:\Windows\SysWOW64\wimgapi.dll' "
Exchange AgentConfig.xml without Agent push
Explanation of the software package push - and the role of the MAC address for the push
Explanation on the sequence of package installation
Files are always synchronized, although they have not been modified
Files changed on the Empirum server are not transferred by the UEM agent
Fix UEM Agent DotNet and installation problems
Icons are not displayed correctly in Software Kiosk
How to check DHCP options
How to create a cascaded Sub-Depot Server environment with "Depot Management"
How to debug the Empirum Agent
How to install user parts on terminal servers
How to suppress the agent's log-on splash screen
HTTP Error 403 / 404 when downloading packages
IIS Troubleshooting
Installation of the Advanced Agent fails with the Error -1 or the DotNet Message 536870921
Installation of the Advanced Agent with enabled UAC
Kiosk of UEM Agent is empty or do not start
Memory leak if depot server runs on WIN 7 and RSYNC is used
Message: "not enough memory..." during package installation.
The SWDepot.dds file is not updated on the clients
Migration of Clients to an other Empirum Server
Packages are installed repeatedly
Packages are synchronized, but installation is only initiated after executing „Check for approved software“
Package Robot, windows with identical names
Proxy Settings for the Empirum UEM Agent
Reboot from within a package installation
Recreate token files on a depot server
Relevance of the assigned Empirum server
Retention period for packages in the cache of the Advanced Agent
RSubdepot_PM3 synchronizes all patches again during each run
RSYNC fails with a FORK Error
Security tab is shown publicly
Set up RSYNC user for subdepot server
SWDepot Logs are not up to date
Switch off User Account Control (UAC) via registry key in Windows 7 / Vista
The "No Empirum Agent" filter is non-functional
The setup.inf files are not synchronized on the subdepot server
Tipps regarding the Depot Management / Depot Sync
UEM Agent 1911.2 does not overwrite SWDepot Logs
UEM Agent Windows deployment via Microsoft Endpoint Manager (Intune)
Use encrypted password in packages
Variable %Processor_Architecture% delivers the value x86 on 64-bit system
Wake on LAN in the offline mode
Windows 7 and DHCP Options
Windows security alert when a package is executed
Windows XP/Vista 7: Execute script during shutdown or start
Wrong %hostname% resolution
Virtual Management
Computer accounts of provisioned computers are not created
Installing a provisioning server PVS
Empirum Web Console and the Subdepot Webservices shall communicate via HTTPS
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